55 John Lewis jobs in Reading
Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - High Wycombe)
Posted 1 day ago
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Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - High Wycombe)
**_About_** **PVH**
With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.
Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music, and Entertainment.
CONCESSION MANAGER JOHN LEWIS
**_About_** **THE ROLE**
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.
As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.
The Concession Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.
**Responsibilities include:**
+ Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
+ Identifying opportunities and collaborating with others to grow the business or improve performance.
+ Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
+ Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
+ Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
+ Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
+ Analyzing store level reports and creating action plans to improve results.
+ Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
+ Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
+ Coordinate appropriate action plans while considering consequences and budget decisions.
+ Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
+ Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
+ Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
+ Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.
**_About_** **YOU**
+ Extensive experience in **connecting to consumers** in a brand retailer is essential.
+ You'll have experience with retail operations, budgeting, planning, sales and people management.
+ You'll have previous people management experience and **act with purpose** to resolve conflict and unproductive disagreements.
+ You'll be an effective communicator with the ability to **cultivate belonging.**
+ You **collaborate to win** and recognize and celebrate the contributions and achievements of others.
+ You are **courageous** in giving feedback that promotes positive behavioral change.
+ You **adapt fast** and work with pace.
+ You are energetic and **inspire trust** showing a clear presence on the shop floor.
**_About_** **WHAT WE OFFER**
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates - both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER, and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
Sales Assistant
Posted today
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Salary:
£25,652 + Bonus + Excellent Benefits
Sales Advisor - Abingdon - Plumb Centre
So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the salary of £25,652 salary, there are also benefits on tap – including.
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Sales Advisor based in our Abingdon branch you’ll be responsible for:
Serving customers on the trade counter by understanding their specific needs and providing product recommendations.
Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude.
Booking stock in and putting it away in the designated location.
Proactively contacting customers to build relationships and drive branch growth, particularly focusing on those with reduced or inactive spending.
This is a full time permanent role working 40 hours per week, Monday to Friday between 7:30am - 5pm (rota basis) and 1 in 3 Saturdays from 8am - 12pm (paid as overtime or time in lieu).
And here’s what we’d like you to have:
Prior customer service or sales experience.
Willingness to learn, with a positive and enthusiastic attitude and a strong work ethic.
Confidence in engaging with customers both face-to-face and over the phone.
A confident, proactive approach to sales—promoting products, quoting accurately, and building customer relationships over the phone.
We look forward to receiving your application!
15hr Seasonal Temp High Wycombe - Sales Assistant
Posted 2 days ago
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We are looking for seasonal a sales assistant who have passion and flair for customer service to join our High Wycombe space within John Lewis part-time, 15hrs hours a week across the busy Black Friday/Christmas period from October until the end of the year.
We are on the hunt for a team member who prides themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values, ideally with a passion for the health or beauty industry!
We are looking for team member that can work well in a team environment, thrives under pressure and reacts to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights may be required.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing, look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff, with NEOM goodies through our monthly product allowance and a great staff discount! We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Drive forward sales and company objectives working towards targets through our NEOM Wellbeing customer journey
- Carry out an exceptional NEOM Wellbeing customer journey with every customer to include open questions, scent discovery tests and product demonstrations
- Support with stock management, unloading deliveries, restocking counter etc.
- Work on initiative and be super proactive
- Ensure excellent timeliness and attendance to your shifts
- Always maintain company standards (housekeeping, cleanliness and visual merchandising)
- Be a team player!
Requirements
What We Would Love
- Previous retail experience (within a health/beauty environment is desirable)
- A passion for wellbeing
- A love of customer service which translates to/inspire your colleagues
- Be a self-motivator who maintains impeccable standards
- Confident communicator - treat everyone with honesty, kindness and respect
- Meticulous attention to detail
- Thrives in a fast-paced business and adapts easily to change
- The ability to work retail hours - which can include weekends and evenings
Benefits
NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
Apply Now
If you’re ready to share some Good Vibes on our High Wycombe Counter over the Christmas period and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Seasonal Temps Guildford - Sales Assistant 15hrs (Oct to Dec)
Posted 23 days ago
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Job Description
The Role
We are looking for seasonal sales assistants who have passion and flair for customer service to join our Guildford Wellbeing Hub part-time on 15 hours a week across the busy Black Friday/Christmas period from October until the end of the year.
We are on the hunt for a team member who prides themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values, ideally with a passion for the health or beauty industry!
We are looking for team members that can work well a team environment, thrives under pressure and reacts to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights may be required.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing, look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff, with NEOM goodies through our monthly product allowance and a great staff discount! We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What You Will Do
- Drive forward sales and company objectives working towards targets through our NEOM Wellbeing customer journey
- Carry out an exceptional NEOM Wellbeing customer journey with every customer to include open questions, scent discovery tests and product demonstrations through hand and arm massages
- Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
- Work on initiative and be super proactive
- Ensure excellent timeliness and attendance to your shifts
- Always maintain company standards (housekeeping, cleanliness and visual merchandising)
- Be a team player!
Requirements
What We Would Love
- Previous retail experience (within a health/beauty environment is desirable)
- A passion for wellbeing
- A love of customer service which translates to/inspire your colleagues
- Be a self-motivator who maintains impeccable standards in store
- Confident communicator - treat everyone with honesty, kindness and respect
- Meticulous attention to detail
- Thrives in a fast-paced business and adapts easily to change
- The ability to work retail hours - which can include weekends and evenings
Benefits
NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
Apply Now
If you’re ready to share some Good Vibes in our Guildford Wellbeing Hub over the Christmas period and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!
Customer Service Advisor
Posted today
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Customer Service Advisor
Posted today
Job Viewed
Job Description
**Who are we?**
We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.
**The role**
**What will you be doing?**
Position: Customer Service Advisor
Location: Basingstoke with hybrid working
**What will you bring?**
Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.
To ensure success in this role you will need to:
+ Be proactive, curious and a confident communicator
+ Have a willingness to learn
+ Speak to sales teams, brokers, clients, claimants, or medical providers
+ Have good attention to detail and work in a varied and fast-paced environment
+ Provide accurate policy, quote or renewal information
+ Work autonomously, as well as collaboratively in a team
+ Be able to use IT internal systems on a day-day basis with strong administration skills
The successful Customer Service Advisors can expect:
+ Full training
+ Generous Bonus
+ DC Pension scheme
+ Life, medical and income Insurance
+ Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
+ 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
+ Monday - Friday (no weekends)
+ Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.
From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.
#LI-AM1
#LI-hybrid
**Why join us?**
At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We've built a supportive, inclusive environment ( where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
Company:
Unum UK
Customer Service Specialist
Posted 2 days ago
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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.
**How you create impact**
+ Provide operational support for specific customers and team members.
+ To liaise with all relevant parties throughout the shipment to organise the movement of goods
+ To deal with any issues that may arise during a shipment and ensure the client is updated
+ Work with the customs department and customer to ensure full compliance with HMRC regulations.
+ Work in accordance with specific customer SOPs
+ To process sales and purchase invoices
+ Working at all times to enable and develop a team culture
+ Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
+ When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
+ To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
+ Ensure that all compliance and related training is up to date.
**What we would like you to bring**
+ Some understanding or experience in logistics is preferable
+ Five GCSEs at grades 3 - 9 / A*-D (including Maths & English)
+ Excellent Customer Service skills
+ Ability to work to deadlines
+ Strong communication and interpersonal skills
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Customer Service Advisor
Posted 4 days ago
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Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement
Customer Service Manager
Posted 16 days ago
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Job Description
- Leading, coaching, and motivating a team of customer service representatives to achieve service excellence.
- Developing and implementing customer service policies and procedures to ensure consistent and high-quality support.
- Monitoring customer service performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and identifying areas for improvement.
- Handling escalated customer complaints and resolving complex issues in a timely and professional manner.
- Training new customer service agents on products, services, and customer interaction best practices.
- Managing the customer service schedule and ensuring adequate coverage across all support channels.
- Collaborating with other departments (e.g., Sales, Product Development) to address customer feedback and improve overall customer satisfaction.
- Implementing and optimizing customer service tools and technologies (e.g., CRM, helpdesk software).
- Analyzing customer feedback and identifying trends to provide insights for product and service enhancements.
- Ensuring compliance with company standards and customer service best practices.
- Proven experience as a Customer Service Manager or similar leadership role.
- Demonstrated ability to lead and develop a high-performing customer service team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer service software and CRM systems.
- Ability to analyze data and generate reports on customer service performance.
- Strong organizational and time management skills.
- A passion for delivering exceptional customer service and building customer loyalty.
- Flexibility to work effectively in a hybrid model.
Customer Service Advisor
Posted today
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Customer Service Advisor – Entry Level (Graduate Role)
Location: Guildford – Fully Office Based
Employment Type: Full-Time, Permanent
Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.
Key Responsibilities:
- Deliver a high standard of customer service to a portfolio of retail and wholesale clients ·
- Accurately process sales orders and provide timely updates to customers·
- Manage and resolve claims , ensuring timely closure·
- Take ownership of key accounts , ensuring clear communication and service excellence·
- Analyse and report on claims data monthly to support KPI targets ·
- Track stock levels and prompt orders to prevent shortages
What We’re Looking For:
- A recent graduate with a BSc degree in any field ·
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational abilities
- Comfortable working with computer systems
- A proactive mindset with a willingness to learn and grow
Why Apply?
- Supportive team environment with full training provided
- Opportunity to develop core business and customer service skills
- Convenient Guildford location with excellent transport links
- Great long term progression opportunities
Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.
Key Words:
Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis.