What Jobs are available for Joules in Market Harborough?

• Driving store sales and achieving performance targets.
• Managing and motivating the store team to deliver exceptional customer service.
• Overseeing daily store operations, including opening and closing procedures.
• Implementing visual merchandising standards and ensuring product availability.
• Managing inventory, stock control, and loss prevention.
• Recruiting, training, and developing retail staff.
• Handling customer inquiries, complaints, and resolving issues effectively.
• Ensuring compliance with health, safety, and company policies.
• Managing store budgets and controlling expenses.

• Drive store sales and profitability through effective management and strategic initiatives.
• Lead, coach, and motivate the store team to achieve individual and store targets.
• Ensure exceptional customer service is delivered at all times.
• Oversee visual merchandising and ensure the store is presented to brand standards.
• Manage inventory effectively, including stock control, replenishment, and loss prevention.
• Recruit, train, and develop a high-performing team.
• Monitor store performance through sales data analysis and implement action plans.
• Manage store operations, including opening, closing, and cash handling procedures.
• Maintain a safe, secure, and compliant store environment.
• Represent the brand and uphold its values in all interactions.

• Proven experience as a Retail Store Manager, preferably within the fashion industry.
• Demonstrated success in driving sales and achieving retail targets.
• Strong leadership, team management, and coaching skills.
• Excellent customer service and interpersonal skills.
• Experience with visual merchandising and inventory management.
• Ability to analyse sales data and make informed business decisions.
• Passion for fashion and an understanding of current trends.
• Proficiency in retail management software.
• A flexible approach to working hours, including weekends and holidays.
• Based in or willing to relocate to Leicester, Leicestershire, UK .

• Oversee all daily store operations, ensuring a seamless customer experience.
• Recruit, train, and develop a high-performing sales team.
• Set sales targets and monitor performance, implementing strategies to achieve objectives.
• Manage inventory levels, including ordering, receiving, and stocktaking, to minimize shrinkage.
• Implement and maintain visual merchandising standards to create an appealing store environment.
• Ensure excellent customer service is provided at all times, resolving customer issues effectively.
• Manage store budgets and control expenses to maximize profitability.
• Conduct staff performance reviews and provide ongoing coaching and feedback.
• Maintain store cleanliness and safety standards.
• Stay up-to-date with fashion trends and competitor activities.

• Manage and drive sales performance across a portfolio of fashion retail stores.
• Develop and execute area sales strategies to achieve targets.
• Conduct regular store visits to assess performance, provide coaching, and ensure compliance.
• Mentor, train, and develop Store Managers and their teams.
• Oversee inventory management, stock control, and visual merchandising standards.
• Ensure consistent delivery of exceptional customer experiences.
• Analyze sales data and market trends to identify opportunities and challenges.
• Manage area operational budgets and expenses.
• Recruit and onboard new talent for store management positions.
• Implement company policies and procedures effectively across all stores.
• Act as the primary liaison between stores and head office.

• Significant experience in multi-site retail management, preferably in fashion.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership, coaching, and team-building skills.
• Excellent understanding of retail operations, merchandising, and customer service.
• Demonstrated ability to analyze sales data and develop effective strategies.
• Valid driver's license and willingness to travel extensively within the area.
• Strong commercial acumen and a passion for the fashion industry.
• Proficiency in retail management software and MS Office.

• Develop and implement comprehensive merchandising strategies to achieve sales, margin, and inventory targets for assigned product categories.
• Plan and manage seasonal product assortments, ensuring alignment with brand positioning, market trends, and customer demand.
• Develop and execute pricing and promotion strategies to maximize profitability and competitiveness.
• Manage inventory levels effectively, optimizing stock turn and minimizing markdowns and stockouts.
• Conduct in-depth analysis of sales data, market trends, and competitor activity to identify opportunities and risks.
• Provide strategic recommendations for product development and sourcing based on performance analysis.
• Collaborate with the buying team to ensure the timely and accurate flow of product information and samples.
• Work closely with marketing to ensure effective product launches and promotional campaigns.
• Develop and maintain strong relationships with internal stakeholders and external suppliers.
• Lead, mentor, and develop a team of merchandisers, fostering a high-performance culture.
• Prepare and present regular performance reports and insights to senior management.
• Oversee the visual merchandising standards across all channels to ensure compelling product presentation.
• Manage the OTB (Open-to-Buy) budget effectively, ensuring optimal investment in inventory.
• Analyze and report on key performance indicators (KPIs) such as sell-through rates, GMROI, stock aging, and margin performance.
• Identify opportunities for product expansion and category growth.
• Contribute to the strategic planning process for the retail business.
• Ensure data accuracy in merchandising systems and reports.
• Stay abreast of emerging fashion trends, consumer behaviour, and retail industry best practices.
• Implement and optimize merchandising tools and systems.
• Drive continuous improvement in merchandising processes and procedures.

• Bachelor's degree in Business, Marketing, Fashion Merchandising, or a related field.
• Minimum of 7 years of experience in retail merchandising, with a significant focus on fashion.
• Proven experience in managing product assortments, pricing, and inventory for fashion categories.
• Strong analytical skills with the ability to interpret complex sales and financial data.
• Proficiency in retail merchandising software and MS Excel.
• Demonstrated leadership experience, with the ability to manage and motivate a team.
• Excellent understanding of the fashion retail market and current trends.
• Strong commercial acumen and a results-oriented approach.
• Excellent communication, presentation, and negotiation skills.
• Ability to work collaboratively across different departments.
• Experience with OTB planning and management.
• Familiarity with supply chain and inventory management principles.
• Strategic thinker with a proactive and problem-solving attitude.

• Manage all store operations and ensure smooth daily functioning.
• Lead, motivate, and develop a high-performing sales team.
• Achieve and exceed store sales targets and KPIs.
• Implement effective sales strategies and customer service initiatives.
• Oversee inventory management, stock control, and loss prevention.
• Ensure high standards of visual merchandising and store presentation.
• Manage store budgets, costs, and profitability.
• Build and maintain strong customer relationships.
• Conduct staff training and performance reviews.
• Ensure compliance with company policies and procedures.
• Analyse sales reports and implement improvement strategies.
• Uphold brand values and image at all times.

• Proven experience as a Store Manager or Assistant Manager in fashion retail.
• Demonstrated success in driving sales and achieving targets.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Experience in visual merchandising and inventory management.
• Ability to analyse sales data and make informed decisions.
• Proficiency in retail management software.
• Passion for fashion and luxury brands.
• Strong organizational and problem-solving abilities.

About Us: 16 Hours

Location: Leicester

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

About Us: 12 Hours

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

• Proven experience in a retail sales role, preferably with supervisory responsibilities.
• Excellent customer service and sales skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Proficiency in using POS systems and basic computer applications.
• Flexibility to work varied shifts, including evenings and weekends.
• A passion for the retail industry and customer satisfaction.