18 Junior IT jobs in the United Kingdom

• Provide first-line technical support to users via phone, email, and in-person, troubleshooting hardware, software, and network problems.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals.
• Assist with user account management, including creation, modification, and deletion of accounts in Active Directory.
• Diagnose and resolve common IT issues, escalating more complex problems to senior IT staff.
• Support the setup and configuration of new user hardware and software.
• Help manage and maintain IT inventory and asset tracking.
• Participate in IT projects, such as system upgrades and office moves.
• Contribute to the creation and updating of IT documentation and user guides.
• Learn and apply ITIL best practices for service management.
• Assist with the monitoring of IT systems and networks for performance and security issues.

• A strong interest in IT and technology.
• Good communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
• Problem-solving abilities and a methodical approach to troubleshooting.
• Basic knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with computer hardware and mobile devices.
• A proactive and eager-to-learn attitude.
• Minimum of 5 GCSEs at grades A-C (9-4) or equivalent, including Maths and English.
• Must be aged 16 or over and not currently in full-time education.
• Candidates should not have prior qualifications equivalent to or higher than the apprenticeship level in IT Support.

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are looking for a motivated and technically minded individual to join our growing IT team. In this role, you will provide first-line technical support to internal users, assist in maintaining IT systems and infrastructure, and help ensure smooth daily operations across the organisation.

This is an excellent opportunity for someone early in their IT career who is eager to learn, grow their technical skills, and gain hands-on experience in a dynamic environment.

Key Responsibilities

• Serve as the first point of contact for IT support requests (via email, chat, or ticketing system).
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Set up and configure laptops, mobile devices, and peripherals.
• Assist in user account management (Active Directory, Office 365, etc.).
• Assist with onboarding/offboarding of employees and IT asset management.
• Install, update, and maintain standard applications and operating systems.
• Support meeting room technology, printers, and video conferencing systems.
• Maintain accurate documentation of incidents, configurations, and procedures.
• Contribute to continuous improvement of IT processes and user experience.

Requirements

• Bachelor's or Master's degree from a Top 200 Global University in a technical or scientific subject such as engineering, computer science, physics or mathematics, with a First or 2:1.
• Strong understanding of macOS and Windows operating systems.
• Familiarity with Microsoft 365, Google Workspace, or similar productivity tools.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving and communication skills.
• Strong attention to detail and a proactive, customer-focused attitude.
• Ability to prioritize tasks and work effectively under guidance.

Nice to Have

• Experience in an IT support or helpdesk environment (internship experience also considered).
• Understanding of Active Directory, Azure AD, or Intune.
• Basic scripting or automation knowledge (PowerShell, Bash, Python).
• Experience with ticketing systems (e.g., Jira, Zendesk, Freshservice).
• Awareness of security and operational best practices and frameworks (e.g. ISO27001, SOC2)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role
Are you passionate about technology and eager to bridge the gap between IT and OT systems in a fast-paced, innovation-driven environment? We're looking for a Junior IT/OT Convergence Engineer to join our dynamic team and help shape the future of industrial digital transformation.

Key Responsibilities Of The Job Include

• Assisting in the design and implementation of solutions involving platforms such as 3DEXPERIENCE.
• Supporting the development of Digital Twin and IoT-based applications.
• Contributing to the design and implementation of data models for contextualising industrial data.
• Collaborating with data engineers to collect, transform, and structure data from OT systems.
• Developing dashboards and visualisations to support operational decision-making.
• Writing and maintaining scripts in Python (or similar languages) for data processing and automation.

Your Profile

• Basic understanding of IoT technologies and industrial data flows.
• Familiarity with Digital Twin concepts and applications.
• Exposure to data modelling and data engineering practices.
• Experience with data visualisation tools (e.g., Power BI, Grafana, Tableau).
• Programming knowledge in Python (or similar).
• Strong analytical and problem-solving skills with a willingness to learn

If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

What You'll Love About Working Here

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or
• Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies)

Need to know

• All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role

Are you passionate about technology and eager to bridge the gap between IT and OT systems in a fast-paced, innovation-driven environment? We’re looking for a Junior IT/OT Convergence Engineer to join our dynamic team and help shape the future of industrial digital transformation. 

Key responsibilities of the job include: 

• Assisting in the design and implementation of solutions involving platforms such as 3DEXPERIENCE. 
• Supporting the development of Digital Twin and IoT-based applications. 
• Contributing to the design and implementation of data models for contextualising industrial data. 
• Collaborating with data engineers to collect, transform, and structure data from OT systems. 
• Developing dashboards and visualisations to support operational decision-making. 
• Writing and maintaining scripts in Python (or similar languages) for data processing and automation. 

Your Profile

• Basic understanding of IoT technologies and industrial data flows. 
• Familiarity with Digital Twin concepts and applications. 
• Exposure to data modelling and data engineering practices. 
• Experience with data visualisation tools (e.g., Power BI, Grafana, Tableau). 
• Programming knowledge in Python (or similar). 
• Strong analytical and problem-solving skills with a willingness to learn 

If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

What you’ll love about working here

• Open access to digital learning platforms

• Active employee networks promoting diversity, equity and inclusion like OutFront,  CapAbility  or 

• Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies)

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting. 

• You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Role Overview

The Help Desk Operator at Artek will act as the first point of contact for all customer and internal support queries. This role involves responding to inquiries, troubleshooting issues, providing accurate information, and ensuring timely resolutions. The position requires close collaboration with sales, logistics, and operations teams to deliver excellent service and maintain smooth communication across the business.

Key Responsibilities

• Handle incoming inquiries via phone, email, and ticketing system.
• Provide accurate product, service, and order-related information.
• Log, monitor, and resolve support tickets promptly, escalating when necessary.
• Liaise with logistics, warehouse, and customer service teams to address customer needs.
• Follow up with customers on open requests and provide timely updates.
• Assist with troubleshooting product, order, or delivery-related concerns.
• Maintain detailed records of interactions, issues, and resolutions.
• Identify recurring problems and suggest improvements to processes.
• Support internal staff with operational and system-related help desk queries.
• Prepare reports for management on customer queries and resolution performance.

Skills Required

• Strong communication and active listening skills.
• Excellent telephone and email handling abilities.
• Customer-focused approach with problem-solving skills.
• Ability to handle multiple tasks and prioritise under pressure.
• IT literacy, including MS Office and CRM/ticketing systems.
• Strong organisational and record-keeping skills.
• Calm and professional approach in challenging situations.
• Team-oriented and proactive attitude.

Qualifications

• Minimum GCSEs / High School Diploma or equivalent.
• Previous experience in a help desk, call centre, or customer service role (preferred).
• Familiarity with CRM or ticketing systems (advantageous).
• IT or customer service training/certifications (desirable).
• Willingness to undertake ongoing training and development.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Work Location: In person

IT Helpdesk

Location: Basingstoke

Salary: £21,000 - £8,000

Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00

We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.

Responsibilities:

• Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
• Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
• Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
• Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
• Track user inventory and status for desktop hardware and software throughout the Group.
• Reviewing monitoring alerts.
• Organise repair, when necessary for IT equipment.
• Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.

Skills:

• Customer service and effective communication.
• Organisational and time management skills.
• Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Windows 11 and Microsoft Office products.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Job Types: Full-time, Permanent

Pay: £21, 0.00- 8,000.00 per year

Benefits:

• Additional leave
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Licence/Certification:

• Driving Licence (required)

Work Location: In person

An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.

As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.

The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.

You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.

Primary responsibilities:

• Carry out 2nd / 3rd line support
• Act as the first point of contact for IT inquiries and requests from internal staff
• Provide remote and onsite support
• Carry out daily system checks/maintenance
• Develop and document day-to-day procedures

Skills:

• Strong experience dealing with customers (2nd/3rd line) is essential
• Strong experience in supporting Microsoft Office suite
• Strong experience in supporting Windows 10 and mobile devices
• Experience with Active Directory user management
• Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
• Proven experience in working in a multi-site environment

You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.

Please note that sponsorship is not offered for this role.

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.