1,143 Key Holder jobs in the United Kingdom

Cleaner & Key Holder

REAch2 Academy Trust

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Job Description

Job Reference #

EDV/2025/LPA/26210

Location

Lime Avenue, Oulton, Lowestoft, Suffolk, NR32 3BQ

Contract Type

Permanent

Contract Term

Part-Time

Salary

£24, £4,796.00 Annually (FTE)

NJC England & Wales SCP 2-3 FTE 4,413 - 4,796, 17.5 hours per week, term time only plus 5 INSET days plus three weeks, Annual allowance of 00 for being a key holder

Closing Date

12:00pm, 20th Oct 2025

Start Date

03/11/2025 - pending satisfactory completion of safer recruitment checks

Positions Available 1

Interview Date(s) 23rd October at 11am

About this Role

As a school cleaner at The Limes Primary Academy, you'll play a vital role in maintaining a clean, safe, and healthy environment for our children and staff.

Your hard work ensures that our facilities are sanitised and ready for learning every day, and there's nothing more important than that

Just so you know, our teachers are very mindful of the work of our school cleaners. They don't get the glitter out unless it is absolutely necessary

We are seeking a hard-working and dedicated school cleaner to work in our friendly school. You will work as part as a team, undertaking various cleaning duties throughout the school to ensure our children's learning environment is always clean. For the successful candidate we can offer a permanent contract working on a part-time basis, this will include key holder responsibilities.

In particular, successful applicants should have:

  • Experience of similar work
  • Ability to work constructively as part of a team
  • Ability to relate well to children and to adults
  • Good organising and prioritising skills
  • Ability to keep accurate cleaning records
  • Evidence of a commitment to safeguarding and promoting the welfare of children and young people
  • Ability to work flexibly to suit school needs

You should:

  • Have good communication skills
  • Have the ability to use initiative
  • Be willing to undertake direction and guidance
  • Be ready to work as part of a team
  • Use time effectively to ensure all spaces are ready for learning

For further information about the role come and visit our school To book your visit or for an informal discussion, please contact the school office. School visits are encouraged but are by appointment only.

Why Work with REAch2 Academy Trust?

Join REAch2 Academy Trust, one of the UK's largest primary academy trusts, with a mission to unlock the potential of every child, regardless of their background. Here's why joining our team can be an exciting and fulfilling career choice:

  • Excellence & Development: We prioritise high standards and offer extensive professional development and career growth opportunities.
  • Supportive & Collaborative: Be part of a strong, collaborative community of over 60 schools where every voice is valued, and best practices are shared.
  • Well-being Focus: We promote a healthy work-life balance and offer robust well-being support for all staff.
  • Diversity & Inclusion: We celebrate diversity and believe that varied perspectives strengthen our schools.
  • Innovation & Impact: Bring creativity to the classroom and make a real difference in children's lives.
  • Making a difference: Working with REAch2 means contributing to something bigger than yourself. You'll be helping to shape the lives of young learners, making a meaningful impact on communities and future generations.

Join us to grow your career, collaborate with passionate educators, and make a lasting impact on future generations.

Benefits

  • We offer a range of benefits to support your career and well-being:
  • Generous Annual Leave: healthy work-life balance.
  • Professional Development: Access diverse CPD and training opportunities to grow your skills.
  • Flexible & Family-Friendly: We are committed to supporting flexible working and requests will be considered on an individual basis, including options such as part time, term-time, home working, and other options that work for both the employee and the Trust.
  • Exclusive Discounts: Benefit from Blue Light Card offers and employee perks.
  • Well-being Support: Receive comprehensive well-being and employee assistance for you and your family.

Join REAch2 for a rewarding career with great benefits

Safeguarding, Safer Recruitment and Data Protection

At REAch2 we recognise that those who work in an academy are in a unique position in their care of children. The responsibility for all staff to safeguard pupils and promote their welfare, as stated in Section 175 of the Education Act is one that is central to our ethos, our policies and our actions. All children are deserving of the highest levels of care and safeguarding, regardless of their individual characteristics or circumstances, and we are committed to applying our policies to ensure effective levels of safeguarding and care are afforded to all our pupils.

We will seek to recruit the best applicant for the job based on the abilities, qualifications, experience as measured against the job description and person specification. The recruitment and selection of staff will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. An enhanced DBS disclosure will be requested for all successful candidates, including a Children's Barred List check if the role meets the criteria for regulated activity.

All information is stored securely and any information supplied by unsuccessful candidates will be destroyed through a confidential waste system six months after the decision has been communicated, in accordance with our information and records retention policy.

The Trust ensures all applicant data is stored and processed appropriately. For further details on how your information will be managed during the recruitment process please refer to our Privacy Notice for Job Applications.

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15hr Temp Key Holder

Edinburgh, Scotland NEOM Wellbeing

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Job Description

The Role

We are looking for a Keyholder who has a passion and flair for customer service to join our Edinburgh, St James Quarter location for 15hours a week, across 2 days. We are on the hunt for team members who pride themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry

We are looking for team members work well in a team environment, thrive under pressure and react to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights until 8:30pm will be required.

Why NEOM Wellbeing?

At NEOM Wellbeing, we're more than just a company, we're a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we've got you covered. Not to mention the NEOM goodies with a monthly product allowance and a great staff discount

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything If this sounds like you apply below

What You Will Do

  • Drive forward sales and company objectives
  • Be responsible for opening and closing of the store
  • Take responsibility for cashing up and banking procedures
  • Assist the team and store management with daily tasks
  • Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
  • Be proficient in Microsoft Office, Excel and Google Drive
  • Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
  • Work on initiative and be super proactive
  • Perform product demonstrations through hand and arm massages
  • Attend and support events in store and occasionally offsite
  • Maintain company standards at all times (housekeeping, cleanliness and visual merchandising)
Requirements

What We Would Love

  • Previous retail experience (within a health/beauty environment is desirable)
  • A passion for wellbeing
  • A love of customer service which translates to/inspire your colleagues
  • Self motivator and able to maintain impeccable standards in store
  • Experience working with or understanding sales targets
  • Confident communicator - treat everyone with honesty, kindness and respect
  • Team player with a can-do attitude
  • Meticulous attention to detail
  • Thrives in a fast-paced business and adapts easily to change
  • The ability to work retail hours - which will include weekends and evenings
Benefits
  • TIME TO CHILL - 25 days holiday plus bank holidays

  • BIRTHDAY TREAT - time off on your birthday

  • WELLBEING TIME– take time off to recharge and reset
  • NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
  • HEALTH CARE - cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
  • DO GOOD, FEEL GOOD - time off for you to volunteer plus support for nay personal fundraising efforts too
  • ST JAMES DISCOUNT - exclusive discounts around the quarter with other brands

Apply Now

If you're ready to share some Good Vibes in our Edinburgh Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you

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Key Holder Part Time

Cambridge, Eastern The Cotton On Group

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From Australia to the World: Typo's Next Chapter Needs You

Typo is on a mission to become the global leader in stationery, travel, and gifting. As we gear up for an ambitious brand refresh, we're looking for Key Holder who can turn big ideas into even bigger realities. We design products that bring personality to your everyday, turning the expected into the unexpected, the ordinary into the extraordinary. Whether you're planning or creating, bold or understated, we give you the tools to create, play, and make your mark.

Typo is in the midst of a bold rebrand—reclaiming its place as a cultural disruptor for all. Once known for its cheeky tone and creative personality, Typo built a loyal following by offering stationery, lifestyle, and gifting products that stood out by design. You will be part of our exciting journey as we upgrade all touchpoints of the Typo brand and help to widen the reach of our brand across the world.

We are seeking a Part-Time Key Holder for 8 hours per week contract. This is a permanent position.

Availability: Candidates must be available to work on both weekdays and weekends, with the flexibility to work overnight shifts when required.

The Role

As a Key Holder you will keep the daily operations of flowing smoothly at Typo. The Key Holder reports to the Store Manager/Assistant Store Manager and is responsible for ensuring the management team's direction is executed at all times within the store. The Key Holder is responsible for ensuring Sales Associates' attendance, productivity, and morale. The Key Holder provides support, direction and assistance to his/her team on all areas of their assigned duties. This role helps to motivate and inspire his/her team to work efficiently. The Key Holder will also monitor Sales Associates to ensure they maintain a friendly and helpful attitude toward customers. Key Holders will not be responsible for establishing any store policies or evaluating employees' performance through written documentation.

Winning Skills

  • Retail Sales experience that shows you are confident in introducing new and exciting products to customers and drive to achieve sales budgets
  • Retail leadership experience that has allowed you the opportunity to lead aspects of the business and develop team members.
  • Completing tasks with a sense of urgency
  • Understanding of delivering the very highest standards of customer service

Benefits You Will Love…

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best spaces to support their work and we also provide:


• Competitive Salary


• Additional holiday (purchasing leave- More You Time)


• A Team culture that feels like a family and celebrates YOU


• Baby Pack for new parents


• Bike Scheme


• Wider Tech Benefit


• Class Pass Benefit


• Career Development Opportunities


• Exceptional 50% product discounts


• Bi-annual Our Awards including a Cotton On Foundation Trip


• Employee Assistance Program


• Training/professional development

Who are we?

Cotton On Group's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On Group is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.

If you are looking for a new challenge and feel you have the relevant experience, then we'd love to hear from you

Please Apply now to submit your application.

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Sales Advisor - Key Holder

Dartford, South East £12 - £13 annum ProCook

Posted 27 days ago

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Job Description

Permanent

Join Our Team as a Sales Advisor - Key Holder at ProCook!

ProCook is seeking a passionate and dedicated Sales Advisor - Key Holder to join our team. In this role, you will take on key responsibilities in ensuring excellent customer service while assisting in the smooth operation of the store. Your leadership will shine as you manage opening and closing procedures, engage with our valued customers, and support your team in providing a delightful shopping experience.

This role is a part time permanent role for 12 hours per week

Your Recipe for Success:

As a Key Holder, you will be a trusted member of our team, ensuring that the store operates effectively while promoting a friendly atmosphere. Your ability to foster customer relationships and mentor other staff will be key.

A Typical Day at Work:
  • Open and close the store, managing cash and security procedures.
  • Provide exceptional customer service while assisting customers with their needs.
  • Train and motivate staff to maintain high standards of performance.
  • Assist in stock management, ensuring availability of items.
  • Keep the store environment welcoming and well-organized.
Daily Activities:
  • Greet and assist customers enthusiastically as they enter the store.
  • Handle transactions efficiently and process returns or inquiries.
  • Maintain a visually appealing product display.
  • Collaborate with management on store goals and performance improvements.
  • Lead by example in all aspects of customer interaction and sales techniques.

Requirements

The Ideal Candidate:

  • Previous experience in a retail or sales environment is essential.
  • Strong leadership abilities with a proven track record of motivating others.
  • Exemplary customer service skills with a friendly demeanor.
  • Reliable and able to handle responsibilities associated with key holding.
  • Effective communication skills and the ability to work as part of a team.
  • Organized, detail-oriented, and proficient in retail technology and POS systems.

Benefits

Why You’ll Love Working at ProCook:

  • Salary is £12.60 per hour.
  • Real living wage employer.
  • Period bonus based on sales targets.
  • Be part of a fast-growing company.
  • Join a friendly, close-knit team.
  • Enhanced parental leave.
  • Generous staff discount.
  • 2 X Annual paid volunteering day.
  • Employee Assistance Programme.
  • Friends and Family Referral Scheme.

We Welcome Everyone:  

ProCook is an equal-opportunity employer.  We believe diverse teams are the best teams, so we encourage applications from all backgrounds.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:


At ProCook, sustainability is at the heart of what we do. 

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. 

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Join us in our mission to make every kitchen a ProCook kitchen. Apply now and let’s create something extraordinary together!

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Cleaner & Key Holder (Bonners CE Primary School & Nursery)

Uckfield, South East East Sussex County Council

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Hours of work: 23 hours per week

Working pattern: Part-time, Term-time only (working for 39 weeks per year plus 6.05 weeks annual leave, which will increase after 5 years' continuous service)

(As the position is part-time/term-time only, the above salary will be pro rata)

Closing date: Monday 3rd November 2025, 12.00

For more information and to apply for the above post, please contact:

Bonners CE Primary School & Nursery (London Rd, Maresfield, Uckfield TN22 2EG)

Phone:

Email: .e-

Website:

Please note, we do not accept CVs.

Cleaner and Key Holder to support our fantastic caretaker and school. We are a committed, friendly staff team and offer an environment that is supportive and rewarding to work in.

Working hours term time: Mon-Fri 7.00am - 9.00am & 3:00pm – 6.00pm - timing of hours can be discussed. There may also be the opportunity for additional hours in due course.

The role includes:

  • Cleaning of designated areas of the school - dusting, mopping, vacuuming
  • Emptying and disposing of bin waste
  • Cleaning toilets and washroom surfaces
  • Monitoring and restocking supplies
  • Performing additional cleaning duties as and when required such as a site deep clean during school holidays
    Being responsible for the opening and locking the school building and setting the alarms.

Our ideal Cleaner will:

  • Be committed to ensuring a high standard of cleanliness
  • Be proactive with good organisational skills and attention to detail
  • Have cleaning experience
  • Understand or be keen to learn about health and safety requirements
  • Enjoy working in a team
    Be happy to be the last person in the building

Visits very welcome. Please contact the school office for more information or an application form. .e- or call

This post is covered by the Childcare Disqualification Regulations 2018.

The school will need to ensure that they are not knowingly employing a person who is disqualified under the 2018 Regulations in connection with relevant childcare provision. Accordingly, the successful candidate will be required to demonstrate to the school, by completing a self-declaration form as part of the pre-employment checks process, that they have not been disqualified under the 2018 Regulations.

If the preferred candidate is found to be disqualified under the 2018 Regulations, the offer of employment will be subject to the application by the preferred candidate to Ofsted for a waiver and the receipt of a waiver from Ofsted.

Additional Information

This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All staff will be expected to hold or be willing to obtain Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to .

All school based staff have the responsibility for promoting the safeguarding and welfare of children. All school staff should be aware of the school's Child Protection and Safeguarding Policy and work in accordance with this document at all times.

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32hr Key Holder, Kurt Geiger, Heathrow Terminal 4

Heathrow, London Kurt Geiger

Posted 2 days ago

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Job Description

Permanent

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

WE NEED YOU TO:

  • Consistently deliver exceptional customer service
  • Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
  • Responsible for opening and closing of the till system
  • Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience
  • Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
  • Ensure the shop floor is kept tidy and replenished and that store standards are maintained
  • Support your management team by working towards individual and team sales targets
  • Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
  • Assist in the preparation and planning of promotional activities
  • Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
  • Regularly participate in and encourage training activities to become a confident brand ambassador

Requirements

Requirements

  • Strong communicator
  • Understanding of excellent customer service
  • Interest and awareness of key fashion trends
  • Self-motivated and driven by targets
  • Confident working in a team

Benefits

  • Competitive basic hourly rate
  • Amazing employee discounts
  • Fabulous shoes!

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

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16hr Part Time Key Holder, Kurt Geiger London, Edinburgh

Edinburgh, Scotland Kurt Geiger

Posted 5 days ago

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Job Description

Permanent

 Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness  | For Freedom | For Unity Against Racism

WE NEED YOU TO:

  • Consistently deliver exceptional service
  • Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
  • Responsible for opening and closing of the till system
  • Welcome clients warmly, guide them to products and understand their needs to ensure a positive shopping experience
  • Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
  • Ensure the shop floor is kept tidy and replenished and that store standards are maintained
  • Support your management team by working towards individual and team sales targets
  • Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
  • Assist in the preparation and planning of promotional activities
  • Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
  • Regularly participate in and encourage training activities to become a confident brand ambassador

Requirements

  • Strong communicator
  • Understanding of excellent service
  • Interest and awareness of key fashion trends
  • Self-motivated and driven by targets
  • Confident working in a team

Benefits

  • Competitive basic hourly rate
  • Amazing employee discounts
  • Pension contribution
  • 24hr GP access, through RetailTrust
  • Uniform allowance

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

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16hr Part Time Key Holder, Kurt Geiger Outlet, Birmingham NEC

Marston Green, West Midlands Kurt Geiger

Posted today

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Job Description

Permanent

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

WE NEED YOU TO:

  • Consistently deliver exceptional service
  • Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
  • Responsible for opening and closing of the till system
  • Welcome clients warmly, guide them to products and understand their needs to ensure a positive shopping experience
  • Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
  • Ensure the shop floor is kept tidy and replenished and that store standards are maintained
  • Support your management team by working towards individual and team sales targets
  • Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
  • Assist in the preparation and planning of promotional activities
  • Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
  • Regularly participate in and encourage training activities to become a confident brand ambassador

Requirements

  • Strong communicator
  • Understanding of excellent service
  • Interest and awareness of key fashion trends
  • Self-motivated and driven by targets
  • Confident working in a team

Benefits

  • Competitive basic hourly rate
  • Amazing employee discounts
  • Fabulous shoes!

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

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Customer Service

CONNELLS GROUP

Posted 1 day ago

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Job Description

permanent

Customer Service

Salary - £24,600 annum
Location – Bristol, BS32 4LB
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent


The Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group, trading locally under our Taylors brand.

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!

The role of a Customer Service Advisor:

As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary – full training is provided

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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Customer Service

NatWest Group

Posted today

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Job Description

Join us as a Senior Personal Banker in Chester or Birkenhead

  • You'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
  • With no two days the same, you can expect lots of variety as you help us deliver a banking service that's beyond what's expected
  • We'll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
  • This job does not meet Skilled Worker visa sponsorship requirements
What you'll do

As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you'll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you'll be:

  • Meeting and supporting customers via video banking from home or face to face in a branch
  • Conducting Financial Health checks and reviewing customer accounts
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
  • Completing outbound care calls to customers to grow and maintain the relationship
The skills you'll need

We're looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You'll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you'll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We'll also be looking for you to demonstrate:

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
  • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
  • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
  • Excellent communication and interpersonal skills with a genuine interest in building relationships
  • Excellent planning and organisational skills
How we'll reward you

You'll join us on a competitive salary starting of £26,350, pro rata for the hours you work.

You'll also benefit from:

  • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
  • A generous holiday entitlement of 36 days, pro rata for hours worked
  • A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know
Your working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

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