68 Key User jobs in the United Kingdom

End User Support Analyst - Laptop Swaps - Leeds (Onsite Fulltime)

Inside IR35 - 290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.

Shifts will be 8AM-4PM or 10AM-6PM.

30 Working days!

Onsite 5 days per week due to the nature of the contract.

Key Skills & Responsibilities.

• We are seeking an End User Support Analyst to manage high volume laptop swaps.
• Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
• Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
• Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
• Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
• Competent in deployment, updating, and remediation of Microsoft Office suites.
• Enterprise-level Mobile Device Management using MobileIron: device enrolment,
• queries and resolutions.
• Excellent communication skills - verbal, written and presentation
• Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support

Interested! Please send your up to date CV to Dean Parkes at Crimson for immediate review

Not interested! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.

End User Support Analyst - Laptop Swaps - Leeds (Onsite Fulltime)

Inside IR35 - 290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.

Shifts will be 8AM-4PM or 10AM-6PM.

30 Working days!

Onsite 5 days per week due to the nature of the contract.

Key Skills & Responsibilities.

• We are seeking an End User Support Analyst to manage high volume laptop swaps.
• Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
• Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
• Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
• Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
• Competent in deployment, updating, and remediation of Microsoft Office suites.
• Enterprise-level Mobile Device Management using MobileIron: device enrolment,
• queries and resolutions.
• Excellent communication skills - verbal, written and presentation
• Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support

Interested! Please send your up to date CV to Dean Parkes at Crimson for immediate review

Not interested! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose, and do their best to directly shape the digital future.

We’re on the lookout for a super-talented Senior End User Support Engineer responsible for providing expert-level technical support, leading key improvement projects, and acting as a mentor within our global IT function. 

About The Role:

As a Senior End User Support Engineer, you will be a technical authority and escalation point within a close-knit, fast-paced IT team. You will be responsible for tackling the most complex user-facing issues while proactively driving improvements to our internal systems and processes. 

It's a highly varied ranging from reactive ticket resolution to challenging projects like migrating tools during company integrations. While there is no formal on-call rota, occasional out-of-hours work will be expected to support critical projects or incidents. 

This role is pivotal in ensuring our 450+ global employees have a secure, stable, and seamless technology experience.

Key Responsibilities:

• Providing excellent customer service as the final escalation point for technical issues across our core platforms, including Windows, macOS, Google Workspace, Slack, and Entra ID. 
• Leading and taking ownership of the end-user device vulnerability management process, Including system patching, auditing, and ensuring we adhere to industry best practices. 
• Identifying and implementing automation opportunities, particularly within Microsoft Intune, to reduce manual workload and increase the team's response time. 
• Serving as a role model and technical mentor for junior team members, providing guidance, support, and deputising for the Team Leader when required. 
• Managing the full lifecycle of hardware and software support escalations, logging them in our ticketing system and seeing them through to resolution. 
• Playing a key role in integration projects, including the migration and consolidation of internal tools and back-office systems. 
• Managing employee IT onboarding and offboarding workflows, including asset tracking of hardware and software. 

What You'll Bring:

• Proven experience in a senior IT support or systems administration role.
• Excellent communication and customer service skills, able to deal with users face-to-face, over the phone, or via a ticketing system.
• Expert-level knowledge of Windows and macOS operating systems, including builds, imaging, and deployments.
• Experience managing hybrid identity environments, with skills in both modern Entra ID and legacy Active Directory, helping to support our transition to a fully cloud-based system.
• Hands-on experience with Mobile Device Management (MDM) platforms, specifically Microsoft Intune.
• Proficiency with ticketing and documentation tools, specifically the Atlassian suite (Jira, Confluence).
• A demonstrable ability to automate processes using scripting languages (e.g., PowerShell).
• A clear ambition to develop into a management position, with a long-term goal of taking on line management responsibilities.

Bonus if you have: 

• Experience with inter-office networking and VoIP technologies.
• Experience with vendor management and procurement.
  

What We Offer:

(Offerings may vary by location, but we do guarantee competitive employee benefits)

• Salary range Off £35-45,000k per annum depending on experience.
• Flexible hybrid working.
• Enjoy 27 days of annual leave, in addition to Bank Holidays.
• Enhance family leave.
• Birthday day off.
• Mental Health Support through our Wellbeing partner, Calm.
• Wellbeing leave and a Mental Health First Aider program.
• Giving back days to help support causes close to your heart.
• Unlimited professional & personal learning.
• Total Rewards including retirement planning, healthcare and life assurance.

• And did we mention our epic team socials? We know how to celebrate in style!

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression

Hours : 37.5 hours a week Monday to Friday.

Location : Based from our Newcastle office at the Cobalt Business Park

Salary: Up to £25,000 per annum depending on skills and experience

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.  

At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.

If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

This role offers a fantastic technical and service led career path.

• Previous customer service experience; with a passion for providing an excellent customer experience.
• Passionate about technology; basic knowledge of Windows operating systems and network technologies.
• Excellent problem-solving and communication skills including a great telephone manner and strong written skills.
• Ability to work independently and as part of a team.
• IT certifications (e.g. CompTIA A+) are a bonus.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Enhanced pension scheme
• 33 days annual leave including bank holidays plus your birthday off (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private medical health insurance
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay
• Volunteer days

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong focus on Sage 200 and Sage Intacct consulting, they deliver high-quality solutions to SME clients across the UK. The business boasts a friendly, inclusive team culture with strong collaboration and exceptionally low staff turnover.

To be considered, you must have:

• Strong Sage 200 support experience

• Proven experience supporting Sicon Manufacturing modules

• A strong customer service ethos and focus on customer success

• Experience working remotely with support tickets or escalations

• Excellent communication and troubleshooting skills

This is a fully remote role, ideal for someone looking for flexibility and autonomy. You'll initially help reduce a backlog of Sage 200 support tickets, working alongside a friendly and down-to-earth support team led by a people-first manager.

In the longer term, you'll have the opportunity to cross-train into Microsoft Dynamics, giving you a clear development path into broader ERP consulting.

Day-to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment.

Role Highlights:

• Fully remote position with a 45K salary

• Opportunity to cross-train into Microsoft Dynamics

• Work with one of the most established Sage partners in the UK

• Friendly, inclusive, and collaborative team with low staff turnover

• Broad exposure to Sage 200 modules and real variety in support challenges

Our Client is a small but growing organisation with a fast-paced workplace culture. They offer fantastic opportunities for you to build on your career due to continued growth. 

They are now looking for an experienced Application Project Coordinator to oversee the management, development, and day-to-day operation of our clients core application.

This role is pivotal in ensuring the smooth functionality of the application, which supports all aspects of the business. The Application Project Coordinator will be responsible for gathering and prioritising user requests, designing workflows, and coordinating with our offshore development team to ensure timely and effective development. In addition, this role will manage the integration of third-party applications to support teams like Compliance and Operations, ensuring these tools are effectively added to our system.

Key Responsibilities

• IT Project/Coordination/ Management Expertise: At least 3 years of experience managing IT projects, with a proven ability to meet deadlines, handle multiple priorities, and ensure project goals are met.

• Communication Skills: Clear, concise, and effective communication with both technical and non-technical stakeholders. Ability to liaise across departments and maintain strong relationships.

• Problem-Solving Ability: Show a proactive approach to identifying, troubleshooting, and resolving issues in a timely manner, especially in managing system functionality and coordinating with the offshore development team.

• Team and Supplier Management: Manage the offshore development team with confidence, ensuring projects are driven forward, meetings are organised, and the development process is transparent and efficient.

• Understanding of Software Development: Familiarity with software development lifecycles able to manage timelines, and ensure quality standards.

• Workflow Design: Ability to create and optimise workflows that enhance business processes across departments, ensuring smooth system performance.

• Training and Mentoring: Support internal teams by providing training and guidance, especially for junior team members or when implementing new features.

• Attention to Detail: Thorough testing of new updates and features, ensuring no disruption to business operations before rollout.

• Adaptability: Ability to manage change effectively, whether it’s in integrating third-party applications or managing technical challenges, all while maintaining a customer-centric focus.

Skills & Qualifications:

• Minimum of 3 years of experience in IT project coordination or a similar role.

• Proven experience managing or owning an IT application projects, preferably in a sales-led or financial services environment.

• Experience integrating third-party applications with core systems, with a strong understanding of compliance and operational requirements.

• Strong understanding of software development lifecycles and project management methodologies.

• Experience working with offshore or outsourced development teams is a strong advantage.

• Excellent communication and interpersonal skills, with the ability to liaise between technical and non-technical stakeholders.

• Highly organised, with a strong ability to manage multiple projects and tasks simultaneously.

• IT knowledge, with the ability to understand technical requirements and communicate them effectively to developers.

• Problem-solving mindset, with the ability to troubleshoot issues and offer practical solutions.

• Experience with using Project Management tools & software to aid open lines of communication and tracking of the delivery of tasks

Our Client is a small but growing organisation with a fast-paced workplace culture. They offer fantastic opportunities for you to build on your career due to continued growth. 

They are now looking for an experienced Application Project Coordinator to oversee the management, development, and day-to-day operation of our clients core application.

This role is pivotal in ensuring the smooth functionality of the application, which supports all aspects of the business. The Application Project Coordinator will be responsible for gathering and prioritising user requests, designing workflows, and coordinating with our offshore development team to ensure timely and effective development. In addition, this role will manage the integration of third-party applications to support teams like Compliance and Operations, ensuring these tools are effectively added to our system.

Key Responsibilities

• IT Project/Coordination/ Management Expertise: At least 3 years of experience managing IT projects, with a proven ability to meet deadlines, handle multiple priorities, and ensure project goals are met.

• Communication Skills: Clear, concise, and effective communication with both technical and non-technical stakeholders. Ability to liaise across departments and maintain strong relationships.

• Problem-Solving Ability: Show a proactive approach to identifying, troubleshooting, and resolving issues in a timely manner, especially in managing system functionality and coordinating with the offshore development team.

• Team and Supplier Management: Manage the offshore development team with confidence, ensuring projects are driven forward, meetings are organised, and the development process is transparent and efficient.

• Understanding of Software Development: Familiarity with software development lifecycles able to manage timelines, and ensure quality standards.

• Workflow Design: Ability to create and optimise workflows that enhance business processes across departments, ensuring smooth system performance.

• Training and Mentoring: Support internal teams by providing training and guidance, especially for junior team members or when implementing new features.

• Attention to Detail: Thorough testing of new updates and features, ensuring no disruption to business operations before rollout.

• Adaptability: Ability to manage change effectively, whether it’s in integrating third-party applications or managing technical challenges, all while maintaining a customer-centric focus.

Skills & Qualifications:

• Minimum of 3 years of experience in IT project coordination or a similar role.

• Proven experience managing or owning an IT application projects, preferably in a sales-led or financial services environment.

• Experience integrating third-party applications with core systems, with a strong understanding of compliance and operational requirements.

• Strong understanding of software development lifecycles and project management methodologies.

• Experience working with offshore or outsourced development teams is a strong advantage.

• Excellent communication and interpersonal skills, with the ability to liaise between technical and non-technical stakeholders.

• Highly organised, with a strong ability to manage multiple projects and tasks simultaneously.

• IT knowledge, with the ability to understand technical requirements and communicate them effectively to developers.

• Problem-solving mindset, with the ability to troubleshoot issues and offer practical solutions.

• Experience with using Project Management tools & software to aid open lines of communication and tracking of the delivery of tasks

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong focus on Sage 200 and Sage Intacct consulting, they deliver high-quality solutions to SME clients across the UK. The business boasts a friendly, inclusive team culture with strong collaboration and exceptionally low staff turnover.

To be considered, you must have:

• Strong Sage 200 support experience

• Proven experience supporting Sicon Manufacturing modules

• A strong customer service ethos and focus on customer success

• Experience working remotely with support tickets or escalations

• Excellent communication and troubleshooting skills

This is a fully remote role, ideal for someone looking for flexibility and autonomy. You'll initially help reduce a backlog of Sage 200 support tickets, working alongside a friendly and down-to-earth support team led by a people-first manager.

In the longer term, you'll have the opportunity to cross-train into Microsoft Dynamics, giving you a clear development path into broader ERP consulting.

Day-to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment.

Role Highlights:

• Fully remote position with a 45K salary

• Opportunity to cross-train into Microsoft Dynamics

• Work with one of the most established Sage partners in the UK

• Friendly, inclusive, and collaborative team with low staff turnover

• Broad exposure to Sage 200 modules and real variety in support challenges