37 Key User jobs in the United Kingdom
Application Support Specialist
Posted today
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Application Support Specialist
Posted today
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Job Description
Application Support Engineer
Posted today
Job Viewed
Job Description
Responsibilities
- Ensure maximum uptime for multiple production systems
- Provide L1/L2 application production support to users for trading, data processing, and IT operations
- Provide weekend support on a rotational basis and occasional public holiday support
- Manage, own and frequently follow-up incidents and requests raised to the team
- Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
- Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders
- Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
- Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
- Work to comply with SLA and OLA
- Hands-on for incident management, change management and response management and writing RCA reports
- Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
- Provide support in non-office hours during emergency situations
- Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user
Requirements
- Very strong sense of self-discipline, responsibility and integrity
- A strong interest in working in crypto technology and financial environments
- Min 3-5 years of experience in application support with fintech background
- Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity
- Support experience in applications on Linux environment and cloud computing
- Knowledge in basic linux commands
- Experience in any code/scripting languages
- Proficient in SQL Database queries and relational database concepts
- Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line
- Good knowledge in formal and practical production support model
- Experience with ITSM platforms like Jira, ServiceNow, etc
- Excellent problem solving skill with a keen eye for detail
- Excellent communication and interpersonal skills
- Excellent time management ability and self organised and motivated
Preferred Technical Skills:
- Good understanding of the ITIL V3/4 framework is highly preferred
- Understanding of AWS / Kubernetes is a plus
- Knowledge of Redis and log queries is a plus
- Experience in automations / AI would be an advantage
- Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
- Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
Life @
**
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
**Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks:
visa card provided upon joining
Our
benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About
:
Founded in 2016,
serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance,
is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at
.
is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.
values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.* *
Application Support Analyst
Posted today
Job Viewed
Job Description
The Application Support Analyst will play a key role in ensuring the smooth operation of business-critical systems, supporting Front Office and Operations teams, and maintaining stability across a global application suite. The role involves resolving production issues, maintaining and enhancing key applications (including the Trade Blotter and legacy systems), and collaborating with teams across North America, Hong Kong, and Tokyo, as well as external stakeholders such as administrators and counterparties. The position requires both strong technical skills and the ability to communicate effectively with users in a fast-paced trading environment.
Key Responsibilities- Provide Level 1 and Level 2 application support, ensuring timely resolution of issues impacting trading, PnL, and risk.
- Conduct in-depth analysis of incidents requiring escalation to Level 3 or Development teams.
- Support trade bookings, PnL, and risk alignment, assisting business users in resolving discrepancies.
- Provide reconciliation support to Operations, ensuring accuracy across systems.
- Manage day-to-day stability and performance of a complex global application suite, continuously identifying and implementing improvements.
- Deliver release management support, working closely with Development to ensure smooth and reliable deployments.
- Participate in on-call L2 overnight/global support rotation, liaising effectively with offshore teams.
- Maintain and enhance critical applications, including the Trade Blotter and legacy platforms.
- Implement changes and initiatives as directed by the Global Head of Application Support.
- Contribute to process, tool, and procedure improvements, fostering operational efficiency.
- Undertake low-complexity development tasks when time allows, contributing to incremental system improvements.
Education, Qualifications & Experience
- Bachelor's degree required; technical or quantitative discipline preferred.
- 3–7 years' relevant experience in application support, preferably within financial services.
- Prior exposure to Front Office support (hedge fund or investment banking environment) highly advantageous.
- Experience supporting complex, global applications and liaising with cross-regional teams.
Strong working knowledge of:
FIS Front Arena
Excel, SQL, C#
Familiarity with reconciliation processes and trade lifecycle support desirable.
- Strong proficiency in Excel (including VBA) and Python.
- Solid understanding of Linux and Bash; fluency in Perl and Python highly desirable.
- Good grasp of software release processes and production environment best practices.
- Exposure to fixed income financial products (e.g., bonds, swaps, IR futures, repos, swaptions, bond futures) beneficial.
- Calm and professional under pressure, with the ability to empathise with distressed users in a fast-paced trading environment.
- Strong interpersonal skills; able to quickly assess user needs and manage interactions effectively.
- Detail-oriented with strong problem-solving ability.
- Proactive and adaptable, capable of working independently and within a global team.
- Competitive salary
- Private medical insurance
- Life assurance
- Pension
- Corporate gym membership (and a complimentary wellness space in our London office)
- Employee restaurant with free breakfast, lunch and dinner
Capula is committed to fostering a collaborative and inclusive environment, providing employees with the opportunity to develop their skills and advance their careers in the financial sector.
Application Support Engineer
Posted today
Job Viewed
Job Description
JD
Profile Standard Application Support, IP Office Business Solutions Division
Education and Certification Required:
• University degree in information technology, business administration, management or related field.
• AWS certified cloud practitioner or higher
Skills Set Required:
• Working knowledge of relational databases; SQL programming; Java and application servers.
• Analytical skills: Ability to diagnose & conclude systems and operational issues
• Knowledge of operational management, metrics-based processes and service delivery under ITIL
Experience Required:
• 5+ years' experience in deployment of information systems and services, particularly in developing countries.
• Working Experience with ticketing system(s), including issues' prioritization, escalation and administration.
• Systems' deployment and/or support on the cloud for government departments or large corporations
Tasks:
• Installation and configuration of Suite
• Provide 2nd level support of the systems including fixes, upgrades and maintenance
• Coordinate with development team on issues requiring changes in the software to meet customer needs.
• Conduct user and technical training to improve customer ability on the use and administration of Software.
• Document, publish and share knowledge articles on support experiences as part of division's online knowledge base.
Deliverables:
• Suite upgraded or deployed for the benefit of Intellectual Property Offices of member states.
• Offices' staff are trained on the use and administration of the Suite
• Issues on the use of Suite are addressed in time and quality as per the support terms to member states.
• Reference documentation, including technical and user guides, are made available in-line with formats and at administrated content management systems for user and institutional knowledge.
Application Support Engineer
Posted 6 days ago
Job Viewed
Job Description
Company Overview:
At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.
Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.
What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.
At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.
Job Summary:
Are you ready to take the next step in your IT career? We’re looking for a driven and enthusiastic Applications Support Engineer to join our dynamic Professional Services team. In this hybrid role, you’ll support a range of critical applications and infrastructure—both remotely and in the field—playing a vital part in ensuring seamless operations across the business.
You’ll work hands-on with key technologies including Nedap, Milestone, Dell servers, networking, and security tools, all while collaborating with service delivery and project teams. From troubleshooting and system upgrades to contributing to performance improvements, this is a role where initiative, curiosity, and a commitment to learning are highly valued.
This opportunity is ideal for a Midlands-based colleague with a passion for IT and a desire to grow their technical skills in a supportive, fast-moving environment. Whether you’re already in a support role or looking to move into a more IT-focused position, this role offers exposure to enterprise-grade systems and meaningful projects that make a real impact.
Key Responsibilities:
- Provide technical support for core systems including Nedap, Milestone, Dell servers, networking infrastructure, and IT security tools.
- Deliver responsive, high-quality support to remote users and on-site teams across various operational environments.
- Troubleshoot system issues, identify root causes, and implement effective solutions to minimise downtime.
- Support system upgrades, configurations, and maintenance to ensure optimal performance and reliability.
- Collaborate with service delivery and project teams to support deployments, testing, and integrations.
- Proactively monitor applications and infrastructure to identify potential issues before they impact users.
- Maintain accurate documentation of systems, configurations, and troubleshooting steps.
- Manage workload independently, while contributing to team objectives and shared goals.
- Continuously develop technical knowledge and stay current with evolving IT tools and best practices.
- Uphold security standards and support compliance with internal IT policies and procedures.
- Network Infrastructure Support: Maintain and support network components, including firewalls and Cisco Meraki devices. Manage MAC-based authentication and ensure secure network access.
Qualifications and Skills:
- Based in the Midlands with flexibility to provide both field and remote support.
- Strong interest in IT systems, infrastructure, and application support.
- Excellent problem-solving skills with a proactive, analytical approach.
- Confident communicator, able to engage effectively with colleagues across teams.
- Comfortable working both independently and collaboratively in a fast-paced environment.
- Previous experience in IT support or a technical service environment is beneficial but not essential.
- Familiarity with enterprise technologies such as Nedap, Milestone, Dell hardware, networking, or IT security tools is an advantage.
- Knowledge of Windows Server environments, basic networking principles, or access control systems is desirable.
- Awareness of ITIL practices or service management processes is a plus.
- Industry certifications (e.g. CompTIA, Microsoft, Cisco) welcomed but not required.
Experience:
- Experience in an IT support, service desk, or technical field role is advantageous, particularly in environments with business-critical systems.
- Exposure to systems such as Nedap, Milestone, Dell servers, or enterprise networking/security tools is desirable.
- Experience supporting remote users, managing hardware or software troubleshooting, and working in multi-site environments is beneficial.
- Hands-on involvement in system upgrades, maintenance, or project-based IT work would be an asset.
- Suitable for candidates with 1–3 years of technical support experience or individuals transitioning from related roles with a strong desire to grow in IT.
Personal Attributes:
This role suits someone who is naturally curious, adaptable, and eager to learn. A strong sense of ownership and responsibility is essential, along with the ability to remain calm under pressure and tackle problems with a positive, solutions-focused mindset. A willingness to take initiative, support others, and communicate clearly makes a big difference in this highly collaborative role. Energy, resilience, and a desire to grow within a technical environment are key qualities for long-term success.
What Makes You a Great Fit?
- Proactive and takes ownership of tasks, ensuring reliable and effective support delivery.
- Eager to solve problems and maintain a solutions-focused mindset when troubleshooting.
- Strong interest in building a career in IT, with a willingness to continuously learn new systems and technologies.
- Clear and confident communicator, able to engage effectively with both technical and non-technical colleagues.
- Ability to work independently, while contributing to team initiatives and goals.
- Enthusiastic and resilient, bringing a collaborative mindset to all tasks.
- Flexible and Midlands-based, comfortable with a mix of field and remote support.
- Driven to make a meaningful impact and continuously improve both processes and skills.
- Must be eligible to work in the UK.
Benefits:
At Pointer, we don’t just offer a job—we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:
Financial Security & Rewards
- Competitive salary with an annual review
- Company pension to help secure your future
- Employee referral scheme—recommend great people and get rewarded
Work-Life Balance & Flexibility
- Generous holiday allowance to recharge and unwind
- Flexible working options* to fit your lifestyle
Structured Career Growth & Development
- Career progression opportunities—we invest in your future
- Bi-annual career mentoring
- Training & professional membership support* to help you develop your skills
Health & Well-being
- Life assurance for peace of mind
- Access to private GP services—because your health matters
- Annual flu jab to keep you feeling your best
Exclusive Employee Perks
- Employee discount scheme—save on top brands
- Company car* for eligible roles
*Some benefits are role-dependent.
Equal Opportunities Statement:
Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.
Application Support Analyst
Posted 8 days ago
Job Viewed
Job Description
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Support and enhance key business applications for Hartford's International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to maintain , improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.
Job Responsibilities
+ Provide day to day support for user queries and problems relating to Subscribe , Exact Advantage and associated downstream applications and reporting suites.
+ Coordinate and implement enhancements , releases , and support rollout activities.
+ Investigat e system errors and liais e with development team s to ensure errors are c orrect ed and test bugs found in custom built s olutions .
+ Liais e and coordinat e with 3rd party support teams to ensure problems are investigated and rectified in a timely manner .
+ Defines support activities and metrics within SLAs and KPIs.
+ Comprehensive documentation of application environments, dataflows , and support processes .
+ Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors .
Qualifications & Capabilities
Technical:
+ Good knowledge and experience of Applications Support principals and issue investigation.
+ Good understanding and experience of SQL database management systems , SSIS, SSRS and T-SQL.
+ Good Technical Writing Skills.
+ Working knowledge of industry best practices, ITIL (incident, problem, change, release).
+ Basic knowledge of software development lifecycle (safe agile) processes.
+ Knowledge and understanding of general infrastructure components.
+ Experience of off-the-shelf insurance applicat ions such as: Subscribe and Exact Advantage - desirable.
+ Experience of other insurance applications such as Claims Management Lifecycle ( DOCOsoft ) , document workflow ( ImageRight ) , Tyche and data quality ( DQ Pro ) - desirable.
+ Working knowledge of Windows 1 1 , Windows Server - desirable.
+ Good Experience of web server technology and application lifecycle e.g. IIS - desirable.
+ Knowledge and understanding of Lloyd's insurance market or other insurance background - highly desirable.
+ Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.
Personal:
+ Strong customer service ethic
+ Strong analytical and logical problem-solving skills
+ Ability to learn and understand new products quickly
+ Ability to prioritise and organise workload, handl ing varying priorities by set ting expectations appropriately
+ Clear commu nicator both written and verbal
+ Ability to develop and sustain relationships with internal and external customers
+ Ability to apply a p ragmatic and collaborative approach when required
+ Proactive with suggestions for improvements; thinks laterally; receptive to new ideas
+ Demonstrates ownership and responsibility
+ Personable and proactive approach to supporting business users
Experience
+ Relevant experience in the insurance i ndustry , preferably London Market.
+ Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.
+ Relevant experience of application support responsibilities.
About Us ( | Our Culture ( | What It's Like to Work Here ( day, a day to do right.
Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
About Us ( Culture
What It's Like to Work Here ( & Benefits
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Application Support Engineer
Posted 10 days ago
Job Viewed
Job Description
You will primarily engage our Process Systems and Solutions (PSS) customers within the UK including our offshore installations, to build relationships and become their trusted adviser.
We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus - this includes but is not limited to Backup & Recovery, Patch Management, Predictive Maintenance, Endpoint Security, Application Whitelisting, and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.
We also support customers with maintenance and incident resolution activities, and you'll be part of the on-call team which is rostered to provide 24/7 emergency response to several UK customers.
These activities will require you to regularly travel to customer sites (average approximately 60% to 70% of your time).
**In this role, your responsibilities will be:**
Project Execution: be responsible for design, installation, and commissioning of Project deliverables.
Customer Support: assist customers in the resolution of Emerson product service and application issues, where necessary initiate and coordinate support from the Emerson Global Support Centre.
+ Sales Support: assist with proposal estimates and definitions, site surveys, support the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service. Proactively identify service and product opportunities and assist in their pursuit.
+ Field Service: assist with LTSA contract activities, including maintenance, DeltaV system administration, system health checks, etc. and be available to join the On Call rota to provide 24/7 customer emergency response.
+ Working Environment: be flexible to work throughout the UK, offshore or abroad and occasionally work unsociable hours including weekends to support customers.
+ Safety Systems: carry out maintenance and repair work on DeltaV Safety Instrumented Systems (SIS).
+ Training & Certification: Complete mandatory training plus services and product certifications as required to support our customer's systems.
**Who You Are:**
If you are a proactive analytical Support Engineer with control systems knowledge, with a customer-focussed approach, this is a brilliant opportunity for you to work for an industry-leading global leader!
**For This Role, You will Need:**
+ Systems Knowledge: have an excellent working knowledge of computer, network and control system architectures, including Virtualization.
+ Product Knowledge: have an excellent working knowledge of DeltaV including the Windows platform on which it is deployed and its associated products such as Backup and Recovery, Patch Management, etc.
+ Experience in computer, network, and control system architectures, including Virtualization.
+ Experience of installing Windows OS and applications/programs.
+ Knowledge of products within the DeltaV portfolio, or equivalents in another DCS
+ Experience in authoring and reviewing project documentation.
+ Self-motivated, proactive, and able to manage own time, with excellent communication skills, comfortable interacting with customers.
+ Some knowledge of control system configuration and graphic modifications.
+ Some knowledge of third-party interfaces, e.g., OPC, Modbus, Profibus.
**Preferred Qualifications that Set You Apart:**
+ Experience of working on site.
**Our Culture & Commitment to You**
At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family's physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ( and about Diversity, Equity, & Inclusion at Emerson ( .
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
_#LI -Onsite_
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Application Support Engineer
Posted 10 days ago
Job Viewed
Job Description
You will primarily engage our Process Systems and Solutions (PSS) customers within the UK including our offshore installations, to build relationships and become their trusted adviser.
We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus - this includes but is not limited to Backup & Recovery, Patch Management, Predictive Maintenance, Endpoint Security, Application Whitelisting, and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.
We also support customers with maintenance and incident resolution activities, and you'll be part of the on-call team which is rostered to provide 24/7 emergency response to several UK customers.
These activities will require you to regularly travel to customer sites (average approximately 60% to 70% of your time).
**In this role, your responsibilities will be:**
Project Execution: be responsible for design, installation, and commissioning of Project deliverables.
Customer Support: assist customers in the resolution of Emerson product service and application issues, where necessary initiate and coordinate support from the Emerson Global Support Centre.
+ Sales Support: assist with proposal estimates and definitions, site surveys, support the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service. Proactively identify service and product opportunities and assist in their pursuit.
+ Field Service: assist with LTSA contract activities, including maintenance, DeltaV system administration, system health checks, etc. and be available to join the On Call rota to provide 24/7 customer emergency response.
+ Working Environment: be flexible to work throughout the UK, offshore or abroad and occasionally work unsociable hours including weekends to support customers.
+ Safety Systems: carry out maintenance and repair work on DeltaV Safety Instrumented Systems (SIS).
+ Training & Certification: Complete mandatory training plus services and product certifications as required to support our customer's systems.
**Who You Are:**
If you are a proactive analytical Support Engineer with control systems knowledge, with a customer-focussed approach, this is a brilliant opportunity for you to work for an industry-leading global leader!
**For This Role, You will Need:**
+ Systems Knowledge: have an excellent working knowledge of computer, network and control system architectures, including Virtualization.
+ Product Knowledge: have an excellent working knowledge of DeltaV including the Windows platform on which it is deployed and its associated products such as Backup and Recovery, Patch Management, etc.
+ Experience in computer, network, and control system architectures, including Virtualization.
+ Experience of installing Windows OS and applications/programs.
+ Knowledge of products within the DeltaV portfolio, or equivalents in another DCS
+ Experience in authoring and reviewing project documentation.
+ Self-motivated, proactive, and able to manage own time, with excellent communication skills, comfortable interacting with customers.
+ Some knowledge of control system configuration and graphic modifications.
+ Some knowledge of third-party interfaces, e.g., OPC, Modbus, Profibus.
**Preferred Qualifications that Set You Apart:**
+ Experience of working on site.
**Our Culture & Commitment to You**
At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family's physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ( and about Diversity, Equity, & Inclusion at Emerson ( .
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
_#LI -Onsite_
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
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Application Support Analyst
Posted today
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Job Description
Application Support Analyst
Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package
Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Key Require.
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