15 Kronos Administrator jobs in the United Kingdom

Position: Workday HRIS Analyst / System Administrator

Location: Greater London, England, United Kingdom (Hybrid)

We're looking for a hands-on Workday HRIS Analyst / System Administrator to take ownership of our client’s Workday platform and act as the go-to expert across the business. This is a key role working at the intersection of HR and Systems, supporting day-to-day operations while driving system improvements and optimisations.

Role Responsibilities:

• Serve as the first point of contact for all internal Workday queries
• Own configuration and maintenance across core modules (HCM, Absence, Time Tracking, Talent, Payroll, etc)
• Manage internal support tickets and partner with external providers for escalations
• Collaborate cross-functionally to ensure data integrity and system efficiency
• Implement updates from Workday releases and enhance reporting/dashboard capabilities
• Uphold data security standards (e.g. GDPR) and manage user access

Ideal Candidate:

• Hands-on experience with Workday, especially HCM
• Strong troubleshooting, communication, and stakeholder management skills
• Experience working with external Workday/AMS partners
• A proactive, detail-oriented mindset and an understanding of HR data/processes

Nice to have experience:

• Experience supporting multi-functional or global Workday environments
• Familiarity with reporting, audits, and change governance
• Advanced Excel skills and Workday reporting experience

Ready to make a real impact in a fast-paced, collaborative environment?

Apply now or reach out directly to learn more.

We welcome applications from candidates of all backgrounds.

Please note that only candidates who are invited to interview will be contacted.

Position: Workday HRIS Analyst / System Administrator

Location: Greater London, England, United Kingdom (Hybrid)

We're looking for a hands-on Workday HRIS Analyst / System Administrator to take ownership of our client’s Workday platform and act as the go-to expert across the business. This is a key role working at the intersection of HR and Systems, supporting day-to-day operations while driving system improvements and optimisations.

Role Responsibilities:

• Serve as the first point of contact for all internal Workday queries
• Own configuration and maintenance across core modules (HCM, Absence, Time Tracking, Talent, Payroll, etc)
• Manage internal support tickets and partner with external providers for escalations
• Collaborate cross-functionally to ensure data integrity and system efficiency
• Implement updates from Workday releases and enhance reporting/dashboard capabilities
• Uphold data security standards (e.g. GDPR) and manage user access

Ideal Candidate:

• Hands-on experience with Workday, especially HCM
• Strong troubleshooting, communication, and stakeholder management skills
• Experience working with external Workday/AMS partners
• A proactive, detail-oriented mindset and an understanding of HR data/processes

Nice to have experience:

• Experience supporting multi-functional or global Workday environments
• Familiarity with reporting, audits, and change governance
• Advanced Excel skills and Workday reporting experience

Ready to make a real impact in a fast-paced, collaborative environment?

Apply now or reach out directly to learn more.

We welcome applications from candidates of all backgrounds.

Please note that only candidates who are invited to interview will be contacted.

Real-Time Analyst

Location: London

Salary: £30,000–£40,000 (depending on experience)

Contract: Permanent

About the Role

Our client is looking for a Real-Time Analyst to join their Workforce Planning team. This role is key to ensuring smooth day-to-day operations across multiple contact channels by monitoring live performance, managing adherence, and optimising staffing levels to meet service targets.

The Real-Time Analyst acts as the eyes and ears of the operation - analysing data in real time, identifying potential risks to service delivery, and making quick decisions to balance workload, resources, and performance.

Key Responsibilities

• Monitor intraday performance across all queues, channels, and sites.
• Reforecast staffing requirements based on call and task volume fluctuations.
• Manage schedule adherence, breaks, and off-phone activities in real time.
• Communicate service-impacting issues to operations, team leaders, and planning.
• Recommend actions to mitigate SLA risks (e.g., call rerouting, overtime, reallocations).
• Maintain real-time dashboards, reports, and alerts for key metrics (AHT, ASA, occupancy, shrinkage).
• Provide regular performance updates and post-day analysis to identify trends and improvement opportunities.
• Support short-term forecasting, reporting, and data accuracy checks.
• Collaborate with planning, operations, and IT to improve process and tool efficiency.

About You

• Previous experience in a Real-Time Analyst, Service Analyst, or Workforce role within a contact centre or operations environment.
• Strong understanding of key contact centre metrics (AHT, ASA, occupancy, shrinkage, adherence).
• Confident using WFM tools and Excel or Power BI.
• Excellent communication and problem-solving skills - calm under pressure and decisive.
• Analytical mindset with good attention to detail and commercial awareness.
• Adaptable to changing business demands and capable of making fast, data-driven decisions.
• Healthcare or regulated industry experience is beneficial but not essential.

Why Apply

This is an excellent opportunity to join a growing, data-driven organisation where you’ll play a pivotal role in operational performance and workforce efficiency. You’ll be supported by an experienced planning team and gain exposure to broader workforce strategy, analytics, and digital transformation initiatives.

Real-Time Analyst

Location: London

Salary: £30,000–£40,000 (depending on experience)

Contract: Permanent

About the Role

Our client is looking for a Real-Time Analyst to join their Workforce Planning team. This role is key to ensuring smooth day-to-day operations across multiple contact channels by monitoring live performance, managing adherence, and optimising staffing levels to meet service targets.

The Real-Time Analyst acts as the eyes and ears of the operation - analysing data in real time, identifying potential risks to service delivery, and making quick decisions to balance workload, resources, and performance.

Key Responsibilities

• Monitor intraday performance across all queues, channels, and sites.
• Reforecast staffing requirements based on call and task volume fluctuations.
• Manage schedule adherence, breaks, and off-phone activities in real time.
• Communicate service-impacting issues to operations, team leaders, and planning.
• Recommend actions to mitigate SLA risks (e.g., call rerouting, overtime, reallocations).
• Maintain real-time dashboards, reports, and alerts for key metrics (AHT, ASA, occupancy, shrinkage).
• Provide regular performance updates and post-day analysis to identify trends and improvement opportunities.
• Support short-term forecasting, reporting, and data accuracy checks.
• Collaborate with planning, operations, and IT to improve process and tool efficiency.

About You

• Previous experience in a Real-Time Analyst, Service Analyst, or Workforce role within a contact centre or operations environment.
• Strong understanding of key contact centre metrics (AHT, ASA, occupancy, shrinkage, adherence).
• Confident using WFM tools and Excel or Power BI.
• Excellent communication and problem-solving skills - calm under pressure and decisive.
• Analytical mindset with good attention to detail and commercial awareness.
• Adaptable to changing business demands and capable of making fast, data-driven decisions.
• Healthcare or regulated industry experience is beneficial but not essential.

Why Apply

This is an excellent opportunity to join a growing, data-driven organisation where you’ll play a pivotal role in operational performance and workforce efficiency. You’ll be supported by an experienced planning team and gain exposure to broader workforce strategy, analytics, and digital transformation initiatives.

Uttoxeter, ST14 8XR

Permanent (Full-Time, 40 Hrs)

Salary - £25,467 per annum

We are looking for a Workforce Management Administrator to join our team at HMP Dovegate - a Category B adult male facility near Uttoxeter, Staffordshire where we care for up to 1160 male adult prisoners over the age of 21 serving a range of sentences including trial, remand, those awaiting sentence and convicted men serving long and short term sentences.

The Job Opportunity:

The Workforce Management Administrator will be responsible for the delivery of staff working rosters in a cost effective manner, and will be required to ensure all posts are covered at all times, ensuring that staff are made available to undertake other activities such as training and to undertake additional responsibilities. You will work on your own initiative, with the ability to work well under pressure and to tight deadlines.

Daily Duties Involved:

• Responsible for supporting the WFM Lead in ensuring the contract is appropriately resourced to deliver the service through following WFM best practise ways of working
• Support WFM Lead in working with the Operations Leads to identify and review business requirements – i.e. review and approve changes in demand or capacity plans
• Amend cover shifts based on gaps between demand and actual staffing
• Run staff availability report to check availability for allocation to overtime/ Bed Watch shifts
• Create, amend and delete shifts to manage schedules on a daily basis, such as create overtime/ Bed Watch shifts based on requirements
• Amend individual staff maximum daily hours where needed in order to assign additional shifts/hours to staff.
• Review Staff Leave requests, including approving Leave (in WFM Lead absence) and adding of other types of leave to schedules where managers have approved the time off
• Administer rosters, accounting for:
  
  Employee change requests (leaves and shift swaps)
• Reviewing and managing coverage gaps including use of planned cross-deployment, overtime

What we are looking for in our candidates:

• Recognised qualification in Maths and English
• Excellent IT, written and verbal communication skills
• Good working knowledge of Microsoft packages & databases
• Able to form good working relationships
• Able to work independently and as part of a busy small team
• Solve issues at the earliest stage, presenting solutions to managers when required
• Excellent organisational skills and ability to manage workload
• Ability to work under pressure

Why Serco

A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Pension – up to 6%
• Employee Assistance Programme
• A company passionate about diversity and inclusion
• A fantastic culture and supportive team; volunteer leave; continuous training and development opportunities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Position: Workforce Management (WFM) & QA Expert

Salary: up to £100,000

Location: Hybrid in London, UK

Are you a workforce management & QA expert with experience overhauling & designing WFM processes on a global enterprise scale?

We are seeking a WFM & QA expert with a strong background full sales cycle management who can strategically drive new business. You will be joining a growing team in a leading global organization who are currently investing heavily in overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement.

What do you need?

• Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory.
• Strong change management, senior stakeholder management, collaboration, and communication skills.
• Proficiency in data analysis and reporting with tools like BI, SQL, and Excel.

What’s in it for you?

• Competitive compensation and a full benefits package.
• The opportunity to own the design and implementation of WFM systems end-to-end, developing and driving the project forward from start to finish.
• The chance to join a highly reputable global company with an excellent brand and reputation.

Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.