1,558 l2 Support jobs in the United Kingdom
L2 Support Engineer
Posted 10 days ago
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Job Description
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
TITLE: L2 Support Engineer
LOCATION: Bath, UK - Hybrid
GRADE: 9
Due to our continued growth, we are looking for an exceptional L2 Support Engineer with strong Linux skills to join our technical operations team in Bath.
You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a shift-based role, which will join our 24 x 7 shift pattern - "4 on, 4 off".
Responsibilities and Duties:
+ Answering emails, calls and online chat in a positive and friendly manner.
+ Creating a record of each customer problem and spot trends when applicable.
+ Deliver technical IT support as required to our diverse client base
+ Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
+ Management of Windows and Linux server operating systems
+ Assisting our partners and customers with deploying the SDS software
+ Patching and updating the operating systems and SDS software on SDS Appliances
+ Fulfilling IT maintenance tasks scheduled by other team members.
+ Promote and provide support for new products and technologies.
+ Managing corporate IT desktop and laptops
+ Onboarding new employees: laptop setup, account creation and new user orientation
+ Maintain an up-to-date knowledge of our products, technologies, and our competitors.
+ Maintain high customer satisfaction ratings that meet company standards
Knowledge, Skills and Experience:
+ The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems
+ Good understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls
+ Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
+ Strong analytical skills with proven problem-solving ability.
+ Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies:
+ Nagios
+ CheckMK
+ Apache
+ CouchDB
+ Windows operating systems
+ Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
+ Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Company Benefits:
Annual target bonus from Grade 11 upwards: 7.5%, 10% or 15% for grades 11, 12, 13 respectively
PENSION - first class contributions:
+ 3% employee contribution attracts an additional 6% from the company
+ 4% attracts additional 7%
+ >=5% attracts additional 8% from the company (this is to be stressed!)
EMPLOYEE STOCK PURCHASE PLAN:
+ NCRV stock up to 10% of monthly salary can be bought at a 15% discount
+ The price paid for shares is the lower of the stock price at the start and end of each quarter
HOLIDAY:
+ 23 shifts (24 standard "9-5" days + 8 bank holidays)
+ Employees may purchase up to 3 shifts of extra leave per year (5 days)
TRAINING:
+ Full access to Pluralsight provides employees world class technical and soft-skills training material. Other training provided on a needs basis.
Further benefits that you typically need to pay for or contribute towards to get more than the default:
+ Medical insurance (company contributes 50% of your cover)
+ Dental insurance
+ Group life assurance
+ Top-up life insurance
+ Group income protection
+ Critical illness cover
+ Personal accident insurance
+ Cash plan
+ Childcare vouchers
+ Health assessment
+ Holiday buy scheme
+ Cycle to work scheme
+ Lifestyle discounts
+ MyGym discounts
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."
Help us run the world's top brands.
At NCR Voyix ( , we specialize in turning routine transactions into meaningful connections. With a rich history ( of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture ( and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.
Help Desk Administrator
Posted today
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Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Help Desk Operator
Posted today
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Role Overview
The Help Desk Operator at Artek will act as the first point of contact for all customer and internal support queries. This role involves responding to inquiries, troubleshooting issues, providing accurate information, and ensuring timely resolutions. The position requires close collaboration with sales, logistics, and operations teams to deliver excellent service and maintain smooth communication across the business.
Key Responsibilities
- Handle incoming inquiries via phone, email, and ticketing system.
- Provide accurate product, service, and order-related information.
- Log, monitor, and resolve support tickets promptly, escalating when necessary.
- Liaise with logistics, warehouse, and customer service teams to address customer needs.
- Follow up with customers on open requests and provide timely updates.
- Assist with troubleshooting product, order, or delivery-related concerns.
- Maintain detailed records of interactions, issues, and resolutions.
- Identify recurring problems and suggest improvements to processes.
- Support internal staff with operational and system-related help desk queries.
- Prepare reports for management on customer queries and resolution performance.
Skills Required
- Strong communication and active listening skills.
- Excellent telephone and email handling abilities.
- Customer-focused approach with problem-solving skills.
- Ability to handle multiple tasks and prioritise under pressure.
- IT literacy, including MS Office and CRM/ticketing systems.
- Strong organisational and record-keeping skills.
- Calm and professional approach in challenging situations.
- Team-oriented and proactive attitude.
Qualifications
- Minimum GCSEs / High School Diploma or equivalent.
- Previous experience in a help desk, call centre, or customer service role (preferred).
- Familiarity with CRM or ticketing systems (advantageous).
- IT or customer service training/certifications (desirable).
- Willingness to undertake ongoing training and development.
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Work Location: In person
IT Help Desk
Posted today
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IT Helpdesk
Location: Basingstoke
Salary: £21,000 - £8,000
Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00
We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.
Responsibilities:
- Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
- Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
- Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
- Track user inventory and status for desktop hardware and software throughout the Group.
- Reviewing monitoring alerts.
- Organise repair, when necessary for IT equipment.
- Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.
Skills:
- Customer service and effective communication.
- Organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Job Types: Full-time, Permanent
Pay: £21, 0.00- 8,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Help Desk Engineer
Posted today
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Job Description
An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
Help Desk Administrator
Posted today
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Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Facilities Help Desk Analyst
Posted today
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Facilities Service Desk Analyst
Permanent
Remote / Home based
We are looking for a Facilities Service Desk Analyst to join our friendly and dynamic team here at Waterstones. This is a home-based role with occasional travel to our Birmingham office.
You will be working in a small team and providing a high-quality service to our 300+ stores across the UK and Europe, liaise with internal departments including the maintenance team. You will also need to liaise with external account managers, contracts managers, technical managers and engineers. The role will be remotely based reporting into the FM Service Desk Supervisor
What you will be doing
- Taking inbound calls from our Bookshop teams and logging details of the issue.
- Liaising with your Supervisor and allocated Area Managers to prioritise works.
- Reporting on PPM and reactive breakdowns measured against SLA’s and KPI’s
- Coordinating quoted works and raising purchase orders
- Managing escalations in an appropriate and timely manner
What we need from you
- Experience working on a service desk and taking inbound calls.
- Experience working for a service & maintenance contractor within building services/ HVAC service/ maintenance / FM
- A qualification in reporting and/or Health & Safety would be an advantage
Person Profile
- Excellent verbal and written communication skills
- Process Driven
- Common Sense
- Ability to prioritise and assess what should take priority
Why work for Waterstones
At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).
In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com.
If you have the relevant essential experience and you are interested, we would love to hear from you.
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Technical Support Engineer - L2/L3
Posted 2 days ago
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Responsibilities:
- Provide advanced technical support (Level 2 and Level 3) for proprietary software applications and integrated systems.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network-related issues reported by clients.
- Analyze incident logs, system performance data, and user feedback to identify root causes of recurring problems.
- Escalate unresolved issues to development teams or engineering with detailed documentation and reproduction steps.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Collaborate with the Quality Assurance team to identify and report software defects.
- Assist in the testing and deployment of software patches and updates.
- Provide training and mentorship to Level 1 support staff.
- Manage client expectations and communicate technical solutions clearly and concisely.
- Participate in on-call rotation as required to provide 24/7 support coverage.
- Contribute to the continuous improvement of support processes and tools.
- Monitor system health and proactively identify potential issues.
- Work closely with account management and sales teams to ensure client success.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4-6 years of experience in a technical support role, with a strong emphasis on L2/L3 troubleshooting.
- In-depth knowledge of operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, HTTP), and database technologies (SQL).
- Experience supporting web applications, APIs, and cloud-based platforms.
- Familiarity with scripting languages (e.g., PowerShell, Python) is a significant advantage.
- Excellent analytical, diagnostic, and problem-solving skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a passion for delivering exceptional support.
- Ability to work effectively under pressure and manage multiple priorities.
- Must be eligible to work in the UK and based within commuting distance of Portsmouth, Hampshire, UK .
IT Support/ Help Desk in Columbus, OH 43219
Posted 26 days ago
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Job Description
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
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