649 l2 Support jobs in the United Kingdom

Ascendion / IT Studio Support Administrator (L2) / Manchester, UK / Contract / Start: In one month

Ascendion is seeking an experienced IT Studio Support Administrator (L2) to join our team for a contract opportunity based in Manchester, UK.

Project Overview / Context
The IT Studio Support Administrator (L2) will provide end-to-end technical support across studio environments, ensuring smooth operations of IT infrastructure, applications, and end-user systems. The role requires expertise in system administration, troubleshooting, service management, and collaboration with cross-functional teams to maintain a secure and efficient IT ecosystem.

Responsibilities

• Deliver L2 IT support for studio operations including hardware, software, servers, and networks.

• Administer and troubleshoot Active Directory, LDAP, SSO, and authentication services.

• Support installation, configuration, and maintenance of IT systems including Windows, Mac, VMware, and Nutanix.

• Manage incident, problem, and change processes using tools such as ServiceNow, Jira, and Zendesk.

• Provide support across cloud and virtualized environments (Azure, AWS).

• Ensure security controls through firewalls, DNS, SOC, and protocol management (TCP/UDP, HTTP, SSH).

• Collaborate with teams to manage deployment, version control (Git, CVS), and automation tools (Ansible, ConTeXt).

• Maintain switches, networks, and connectivity to ensure high availability.

• Deliver excellent customer service and technical support for studio end-users.

• Support IT projects using agile/scrum or waterfall methodologies.

Required Skills

• Proven experience in IT support, administration, and troubleshooting at L2 level.

• Strong knowledge of Active Directory, LDAP, SSO, and identity management.

• Hands-on expertise with Windows, Mac, VMware, Nutanix, and cloud platforms (Azure, AWS).

• Experience with ServiceNow, Jira, Zendesk, or other ticketing/service management tools.

• Good understanding of network protocols (TCP/UDP, HTTP, SSH) and firewalls.

• Knowledge of hardware, switches, and IT infrastructure components.

• Familiarity with automation tools (Ansible, Git, ConTeXt) and deployment practices.

• Excellent communication and customer service skills.

• Ability to work in agile/scrum and waterfall environments.

• Team player with problem-solving mindset.

Preferred / Nice-to-have Skills

• Experience with SOC operations or security administration.

• Knowledge of mobile device support and deployment.

• Exposure to project management and requirements gathering.

• Familiarity with IT quality management and testing processes.

About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
TITLE: L2 Support Engineer
LOCATION: Bath, UK - Hybrid
GRADE: 9
Due to our continued growth, we are looking for an exceptional L2 Support Engineer with strong Linux skills to join our technical operations team in Bath.
You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a shift-based role, which will join our 24 x 7 shift pattern - "4 on, 4 off".
Responsibilities and Duties:
+ Answering emails, calls and online chat in a positive and friendly manner.
+ Creating a record of each customer problem and spot trends when applicable.
+ Deliver technical IT support as required to our diverse client base
+ Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
+ Management of Windows and Linux server operating systems
+ Assisting our partners and customers with deploying the SDS software
+ Patching and updating the operating systems and SDS software on SDS Appliances
+ Fulfilling IT maintenance tasks scheduled by other team members.
+ Promote and provide support for new products and technologies.
+ Managing corporate IT desktop and laptops
+ Onboarding new employees: laptop setup, account creation and new user orientation
+ Maintain an up-to-date knowledge of our products, technologies, and our competitors.
+ Maintain high customer satisfaction ratings that meet company standards
Knowledge, Skills and Experience:
+ The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems
+ Good understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls
+ Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
+ Strong analytical skills with proven problem-solving ability.
+ Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies:
+ Nagios
+ CheckMK
+ Apache
+ CouchDB
+ Windows operating systems
+ Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
+ Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Company Benefits:
Annual target bonus from Grade 11 upwards: 7.5%, 10% or 15% for grades 11, 12, 13 respectively
PENSION - first class contributions:
+ 3% employee contribution attracts an additional 6% from the company
+ 4% attracts additional 7%
+ >=5% attracts additional 8% from the company (this is to be stressed!)
EMPLOYEE STOCK PURCHASE PLAN:
+ NCRV stock up to 10% of monthly salary can be bought at a 15% discount
+ The price paid for shares is the lower of the stock price at the start and end of each quarter
HOLIDAY:
+ 23 shifts (24 standard "9-5" days + 8 bank holidays)
+ Employees may purchase up to 3 shifts of extra leave per year (5 days)
TRAINING:
+ Full access to Pluralsight provides employees world class technical and soft-skills training material. Other training provided on a needs basis.
Further benefits that you typically need to pay for or contribute towards to get more than the default:
+ Medical insurance (company contributes 50% of your cover)
+ Dental insurance
+ Group life assurance
+ Top-up life insurance
+ Group income protection
+ Critical illness cover
+ Personal accident insurance
+ Cash plan
+ Childcare vouchers
+ Health assessment
+ Holiday buy scheme
+ Cycle to work scheme
+ Lifestyle discounts
+ MyGym discounts
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."
Help us run the world's top brands.
At NCR Voyix ( , we specialize in turning routine transactions into meaningful connections. With a rich history ( of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture ( and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

WE’RE HIRING A L2  DESKTOP SUPPORT TECHNICIAN AT TIPTON, UNITED KINGDOM! Excis is a global IT support leader globally, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!What you'll do: Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.RequirementsWhat you need:  3–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.Experience supporting printers, AV systems, executive users, asset management, and reporting tools.Excellent customer service, communication, organization, multitasking, and documentation skills.Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.BenefitsWhy Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovationand excellence.Ready to make a difference and grow your career? Apply now to join Excis inTipton, United Kingdom and be at the forefront of IT support excellence!

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for an ongoing temp or temp to perm Service Desk Coordinator. You will work autonomously managing a team of engineers allocating all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients. As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress. The right candidate will have similar experience or with very strong organisational and communication skills. There is huge scope for progression into a managerial role within the business. They would however consider a temp only option too. Salary is up to £35,000 and hourly equivalent on the temp side. Hours are 8:30am- 5:30pm, Monday to Friday.

A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for an ongoing temp or temp to perm Service Desk Coordinator. You will work autonomously managing a team of engineers allocating all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients. As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress. The right candidate will have similar experience or with very strong organisational and communication skills. There is huge scope for progression into a managerial role within the business. They would however consider a temp only option too. Salary is up to £35,000 and hourly equivalent on the temp side. Hours are 8:30am- 5:30pm, Monday to Friday.