1,630 l2 Support jobs in the United Kingdom
L2 Support Engineer
Posted 17 days ago
Job Viewed
Job Description
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
TITLE: L2 Support Engineer
LOCATION: Bath, UK - Hybrid
GRADE: 9
Due to our continued growth, we are looking for an exceptional L2 Support Engineer with strong Linux skills to join our technical operations team in Bath.
You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a shift-based role, which will join our 24 x 7 shift pattern - "4 on, 4 off".
Responsibilities and Duties:
+ Answering emails, calls and online chat in a positive and friendly manner.
+ Creating a record of each customer problem and spot trends when applicable.
+ Deliver technical IT support as required to our diverse client base
+ Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
+ Management of Windows and Linux server operating systems
+ Assisting our partners and customers with deploying the SDS software
+ Patching and updating the operating systems and SDS software on SDS Appliances
+ Fulfilling IT maintenance tasks scheduled by other team members.
+ Promote and provide support for new products and technologies.
+ Managing corporate IT desktop and laptops
+ Onboarding new employees: laptop setup, account creation and new user orientation
+ Maintain an up-to-date knowledge of our products, technologies, and our competitors.
+ Maintain high customer satisfaction ratings that meet company standards
Knowledge, Skills and Experience:
+ The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems
+ Good understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls
+ Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
+ Strong analytical skills with proven problem-solving ability.
+ Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies:
+ Nagios
+ CheckMK
+ Apache
+ CouchDB
+ Windows operating systems
+ Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
+ Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
Company Benefits:
Annual target bonus from Grade 11 upwards: 7.5%, 10% or 15% for grades 11, 12, 13 respectively
PENSION - first class contributions:
+ 3% employee contribution attracts an additional 6% from the company
+ 4% attracts additional 7%
+ >=5% attracts additional 8% from the company (this is to be stressed!)
EMPLOYEE STOCK PURCHASE PLAN:
+ NCRV stock up to 10% of monthly salary can be bought at a 15% discount
+ The price paid for shares is the lower of the stock price at the start and end of each quarter
HOLIDAY:
+ 23 shifts (24 standard "9-5" days + 8 bank holidays)
+ Employees may purchase up to 3 shifts of extra leave per year (5 days)
TRAINING:
+ Full access to Pluralsight provides employees world class technical and soft-skills training material. Other training provided on a needs basis.
Further benefits that you typically need to pay for or contribute towards to get more than the default:
+ Medical insurance (company contributes 50% of your cover)
+ Dental insurance
+ Group life assurance
+ Top-up life insurance
+ Group income protection
+ Critical illness cover
+ Personal accident insurance
+ Cash plan
+ Childcare vouchers
+ Health assessment
+ Holiday buy scheme
+ Cycle to work scheme
+ Lifestyle discounts
+ MyGym discounts
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."
Help us run the world's top brands.
At NCR Voyix ( , we specialize in turning routine transactions into meaningful connections. With a rich history ( of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture ( and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.
Help desk advisor
Posted 4 days ago
Job Viewed
Job Description
Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projectsseeka skilled and proactiveHelpdesk Advisor to support theirinternal teams and ensure the smooth operation across multiple job sites and offices.
You will serveas the first point of contact for internal and external usersseeking technical assistance. You will be responsible for managing help desk processess including scheduling andresolvingissues to conclusionincluding those on construction sites
You will ideally have:
-
Proven experience in a Help Desk or Support role .
-
Strong knowledge of Windows OS, Microsoft 365
-
Experience supporting remote and field-based users.
-
Excellent troubleshooting and problem-solving skills.
-
Strong organizational and communication abilities.
-
Ability to work independently and prioritize tasks effectively.
-
Experience in the construction or facilities management industry (ideally but not essential)
Monday to Friday 8am to 5pm - I hrlunch
Help-Desk Operator
Posted 4 days ago
Job Viewed
Job Description
Help-desk Administrator Required
Job Type: Temp - Perm
Start date: Immediate/Notice period
Location: Salford
Salary: 25,500 - 26,000
JOB DESCRIPTION:
An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.
Working hours
Monday to Friday
8:30am - 5pm.
Daily responsibilities will include:
- Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
- Provide accurate records of all the details of each Service request into the appropriate systems
- Provide a level of customer service which meets or exceeds the service commitment
- Accurately record details of all Service Requests
- Exhibit clear and professional behaviour when communicating via telephone or mail
- To achieve a high degree of customer and supplier satisfaction
Requirements for the role:
- Customer Service/Helpdesk experience
- Good Communication
- Knowledge of computer databases and their applications
- Planning and Organising
- Analytical Thinking
If you are interested in the role, please send your CV or call Jess on (phone number removed)
Help Desk Administrator
Posted 5 days ago
Job Viewed
Job Description
Newport | Competitive salary | 8.30am - 5pm | Monday to Friday | Temporary - Permanent
Introduction
Acorn by Synergie is partnering with a national construction contractor to recruit an experienced Help Desk Administrator in Newport. This well-established company, located close to the city centre, offers opportunities for career growth within the business.
The role involves providing excellent customer service, supporting engineers and subcontractors, and ensuring accurate reporting and service delivery.
Key Duties:
- Schedule engineers and manage dispatch.
- Provide a friendly and professional point of contact for customer queries and concerns.
- Handle incoming and outgoing calls as required.
- Log calls into the CAFM system and allocate to engineers or subcontractors.
- Close calls on the CAFM system, updating clients on progress or confirming completion.
- Raise purchase invoices for materials and purchase orders for subcontractors.
- Liaise with contract staff and subcontractors to ensure timely return of required information.
- Respond to queries, amend data and re-issue tasks as necessary.
- Work with the Contract Manager to improve service quality and reporting processes.
- Monitor CAFM (Job Logic) data to ensure work orders are correctly created, assigned, prioritised and categorised in line with KPIs and SLAs.
Requirements:
- Previous experience working on a help desk.
- Experience in engineer scheduling or dispatch.
- Strong administration skills.
- Experience in a customer-facing role.
- Good timekeeping.
- Proficiency in basic Microsoft Office packages.
What We Offer:
- Full-time role with stable hours.
- Opportunity to move from temporary to permanent employment.
- Career progression within a well-established construction business.
- Supportive team environment.
Hours:
Monday to Friday, 8.30am - 5pm.
Interested?
Apply online with your CV attached, or call our construction team at Acorn by Synergie.
Acorn by Synergie acts as an employment business for the supply of temporary workers.
Help Desk Administrator
Posted 10 days ago
Job Viewed
Job Description
FM Helpdesk Administrator
About the Role
We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.
Key Responsibilities
Customer Engagement & Support
Act as the first line of support for client enquiries, ensuring a professional and empathetic approach
Log and manage all incoming requests via phone and email using our CAFM system
Provide timely updates to clients on reactive and planned works
Monitor service level agreements (SLAs) and escalate issues when necessary
Job Management & Scheduling
Schedule and coordinate reactive and planned maintenance activities
Liaise with engineers and subcontractors to ensure prompt job completion
Maintain accurate job records with real-time updates in the CAFM system
Track outstanding jobs and proactively communicate with stakeholders
CRM & Administrative Duties
Ensure client and job data is consistently accurate and up-to-date
Generate reports on job progress, SLA performance, and customer satisfaction
Support compliance documentation and service report administration
Contribute to system improvements and assist with CAFM enhancements
Team Collaboration
Work closely with operations teams to uphold service delivery standards
Share insights and best practices during team meetings
Provide support during peak periods to maintain continuity
Mentor new team members on helpdesk procedures and CAFM usage
What You'll Bring
Experience in a busy FM helpdesk environment
Familiarity with CAFM systems
Strong communication and customer service skills
Excellent organisational and multitasking abilities
Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
A flexible, adaptable approach to changing priorities
A collaborative mindset with a drive for continuous improvement
Why Join Us
This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Help Desk Administrator
Posted 17 days ago
Job Viewed
Job Description
Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
- Proven experience working in a help desk or coordinator role within a Construction or FM environment.
- Strong verbal and written communication; confident dealing with clients and engineers.
- Competent user of Microsoft Office (Excel, Outlook, Word).
- Experience working in a Service & Maintenance or Facilities Management setting.
- Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
- Previous experience liaising with engineers and subcontractors.
Key Responsibilities
- Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
- Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
- Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Help desk advisor
Posted today
Job Viewed
Job Description
Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projectsseeka skilled and proactiveHelpdesk Advisor to support theirinternal teams and ensure the smooth operation across multiple job sites and offices.
You will serveas the first point of contact for internal and external usersseeking technical assistance. You will be responsible for managing help desk processess including scheduling andresolvingissues to conclusionincluding those on construction sites
You will ideally have:
-
Proven experience in a Help Desk or Support role .
-
Strong knowledge of Windows OS, Microsoft 365
-
Experience supporting remote and field-based users.
-
Excellent troubleshooting and problem-solving skills.
-
Strong organizational and communication abilities.
-
Ability to work independently and prioritize tasks effectively.
-
Experience in the construction or facilities management industry (ideally but not essential)
Monday to Friday 8am to 5pm - I hrlunch
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Help Desk Administrator
Posted today
Job Viewed
Job Description
FM Helpdesk Administrator
About the Role
We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.
Key Responsibilities
Customer Engagement & Support
Act as the first line of support for client enquiries, ensuring a professional and empathetic approach
Log and manage all incoming requests via phone and email using our CAFM system
Provide timely updates to clients on reactive and planned works
Monitor service level agreements (SLAs) and escalate issues when necessary
Job Management & Scheduling
Schedule and coordinate reactive and planned maintenance activities
Liaise with engineers and subcontractors to ensure prompt job completion
Maintain accurate job records with real-time updates in the CAFM system
Track outstanding jobs and proactively communicate with stakeholders
CRM & Administrative Duties
Ensure client and job data is consistently accurate and up-to-date
Generate reports on job progress, SLA performance, and customer satisfaction
Support compliance documentation and service report administration
Contribute to system improvements and assist with CAFM enhancements
Team Collaboration
Work closely with operations teams to uphold service delivery standards
Share insights and best practices during team meetings
Provide support during peak periods to maintain continuity
Mentor new team members on helpdesk procedures and CAFM usage
What You'll Bring
Experience in a busy FM helpdesk environment
Familiarity with CAFM systems
Strong communication and customer service skills
Excellent organisational and multitasking abilities
Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
A flexible, adaptable approach to changing priorities
A collaborative mindset with a drive for continuous improvement
Why Join Us
This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Help Desk Administrator
Posted today
Job Viewed
Job Description
JobRole:TemporarytoPermanentHelpdesk Administrator
Location: OfficeBasedinMiltonKeynesHybridworkingavailableaftersuccessfulpassingofprobationperiod.
ContractType: TemporarytoPermanent
Hours: 37.5(8amto4pmOR9amto5pm)
Salary: £ perhour
AbouttheRole
WeareseekingaproactiveandorganisedHelpdeskAdministrator tojoinourbusyCareCentreteamonatemporarytopermanentbasis .Youwillplayavitalroleincoordinatingcustomer.
WHJS1_UKTJ