1,585 l3 Support jobs in the United Kingdom

Job Title: Level 3 GCP Support Engineer

Location: Hybrid in London (2-3 days)

Employment Type: 6 month FTC

Salary: Competitive

Start Date: Immediate

Industry: Enterprise MSP

An established consultancy delivering large-scale Oracle Cloud ERP & SCM solutions is seeking an experienced L3 GWS/GCP Support Engineer to deliver high-impact, mission-critical support for their internal customers. Sitting within the Managed Services team, this role is central to ensuring exceptional service quality, uptime, and customer satisfaction across our Commerce Engineering product portfolio.

You’ll be part of the Production Support department, handling diverse applications and systems that keep business operations running smoothly. They're looking for someone who is technically sharp, service-oriented, and thrives in fast-paced, dynamic environments.

L3 GCP Support Engineer – Key Responsibilities

• Provide advanced technical support and administration for the Collaboration Applications suite, including but not limited to:
• Microsoft Office 365, Google Workspace, Dropbox, Box, Lucidchart, Asana, Tableau, Slack, SurveyMonkey, and Quip
• Troubleshoot and resolve complex issues, partnering closely with end users and vendors
• Deliver training sessions on new and existing features
• Support and test application changes and releases
• Identify and analyze recurring issues or trends, propose solutions, and coordinate with engineering teams
• Migrate users from deprecated or legacy tools to new platforms, providing end-to-end support
• Monitor and optimize system performance, ensuring reliability and efficiency
• Maintain user and admin documentation through internal wikis and knowledge bases

L3 GCP Support Engineer – Key Skills Required

• 8+ years’ experience in System Administration and custom solution development focused on collaboration tools
• Deep technical hands-on experience with:

1. Google Workspace: Drive, Docs, Sheets, Slides, Sites, Forms, AppScripts, and integrations

2. Microsoft Office 365: All O365 apps including PowerAutomate, Exchange, integrations, and custom development

• Expertise in APIs, system integrations, and custom configurations for the above platforms
• Proven ability to consult on application features and manage new SaaS application requests
• Strong experience in exception evaluations, security assessments, and process improvements

Please apply now if this role is of interest.

• Provide advanced technical support (Level 2 and Level 3) for proprietary software applications and integrated systems.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network-related issues reported by clients.
• Analyze incident logs, system performance data, and user feedback to identify root causes of recurring problems.
• Escalate unresolved issues to development teams or engineering with detailed documentation and reproduction steps.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Collaborate with the Quality Assurance team to identify and report software defects.
• Assist in the testing and deployment of software patches and updates.
• Provide training and mentorship to Level 1 support staff.
• Manage client expectations and communicate technical solutions clearly and concisely.
• Participate in on-call rotation as required to provide 24/7 support coverage.
• Contribute to the continuous improvement of support processes and tools.
• Monitor system health and proactively identify potential issues.
• Work closely with account management and sales teams to ensure client success.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-6 years of experience in a technical support role, with a strong emphasis on L2/L3 troubleshooting.
• In-depth knowledge of operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, HTTP), and database technologies (SQL).
• Experience supporting web applications, APIs, and cloud-based platforms.
• Familiarity with scripting languages (e.g., PowerShell, Python) is a significant advantage.
• Excellent analytical, diagnostic, and problem-solving skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a passion for delivering exceptional support.
• Ability to work effectively under pressure and manage multiple priorities.
• Must be eligible to work in the UK and based within commuting distance of Portsmouth, Hampshire, UK .

Responsibilities

• Ensure maximum uptime for multiple production systems
• Provide L1/L2 application production support to users for trading, data processing, and IT operations
• Provide weekend support on a rotational basis and occasional public holiday support
• Manage, own and frequently follow-up incidents and requests raised to the team
• Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
• Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders
• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
• Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
• Work to comply with SLA and OLA
• Hands-on for incident management, change management and response management and writing RCA reports
• Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
• Provide support in non-office hours during emergency situations
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Requirements

• Very strong sense of self-discipline, responsibility and integrity
• A strong interest in working in crypto technology and financial environments
• Min 3-5 years of experience in application support with fintech background
• Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity
• Support experience in applications on Linux environment and cloud computing
• Knowledge in basic linux commands
• Experience in any code/scripting languages
• Proficient in SQL Database queries and relational database concepts
• Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line
• Good knowledge in formal and practical production support model
• Experience with ITSM platforms like Jira, ServiceNow, etc
• Excellent problem solving skill with a keen eye for detail
• Excellent communication and interpersonal skills
• Excellent time management ability and self organised and motivated

Preferred Technical Skills:

• Good understanding of the ITIL V3/4 framework is highly preferred
• Understanding of AWS / Kubernetes is a plus
• Knowledge of Redis and log queries is a plus
• Experience in automations / AI would be an advantage
• Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and  Elastic Cloud
• Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

Life @ 
**

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us?

**Benefits

Competitive salary 

Medical insurance package with extended coverage to dependents 

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: 

 visa card provided upon joining 

Our 

 benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About 

:

Founded in 2016, 

 serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, 

 is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at 

. 

 is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. 

 values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.* *

The Application Support Analyst will play a key role in ensuring the smooth operation of business-critical systems, supporting Front Office and Operations teams, and maintaining stability across a global application suite. The role involves resolving production issues, maintaining and enhancing key applications (including the Trade Blotter and legacy systems), and collaborating with teams across North America, Hong Kong, and Tokyo, as well as external stakeholders such as administrators and counterparties. The position requires both strong technical skills and the ability to communicate effectively with users in a fast-paced trading environment.

• Provide Level 1 and Level 2 application support, ensuring timely resolution of issues impacting trading, PnL, and risk.
• Conduct in-depth analysis of incidents requiring escalation to Level 3 or Development teams.
• Support trade bookings, PnL, and risk alignment, assisting business users in resolving discrepancies.
• Provide reconciliation support to Operations, ensuring accuracy across systems.
• Manage day-to-day stability and performance of a complex global application suite, continuously identifying and implementing improvements.
• Deliver release management support, working closely with Development to ensure smooth and reliable deployments.
• Participate in on-call L2 overnight/global support rotation, liaising effectively with offshore teams.
• Maintain and enhance critical applications, including the Trade Blotter and legacy platforms.
• Implement changes and initiatives as directed by the Global Head of Application Support.
• Contribute to process, tool, and procedure improvements, fostering operational efficiency.
• Undertake low-complexity development tasks when time allows, contributing to incremental system improvements.

• Bachelor's degree required; technical or quantitative discipline preferred.
• 3–7 years' relevant experience in application support, preferably within financial services.
• Prior exposure to Front Office support (hedge fund or investment banking environment) highly advantageous.
• Experience supporting complex, global applications and liaising with cross-regional teams.

• Strong working knowledge of:

• FIS Front Arena

• Excel, SQL, C#

• Familiarity with reconciliation processes and trade lifecycle support desirable.

• Strong proficiency in Excel (including VBA) and Python.
• Solid understanding of Linux and Bash; fluency in Perl and Python highly desirable.
• Good grasp of software release processes and production environment best practices.
• Exposure to fixed income financial products (e.g., bonds, swaps, IR futures, repos, swaptions, bond futures) beneficial.

• Calm and professional under pressure, with the ability to empathise with distressed users in a fast-paced trading environment.
• Strong interpersonal skills; able to quickly assess user needs and manage interactions effectively.
• Detail-oriented with strong problem-solving ability.
• Proactive and adaptable, capable of working independently and within a global team.

• Competitive salary
• Private medical insurance
• Life assurance
• Pension
• Corporate gym membership (and a complimentary wellness space in our London office)
• Employee restaurant with free breakfast, lunch and dinner

Capula is committed to fostering a collaborative and inclusive environment, providing employees with the opportunity to develop their skills and advance their careers in the financial sector.

JD

Profile Standard Application Support, IP Office Business Solutions Division

Education and Certification Required:

• University degree in information technology, business administration, management or related field.

• AWS certified cloud practitioner or higher

Skills Set Required:

• Working knowledge of relational databases; SQL programming; Java and application servers.

• Analytical skills: Ability to diagnose & conclude systems and operational issues

• Knowledge of operational management, metrics-based processes and service delivery under ITIL

Experience Required:

• 5+ years' experience in deployment of information systems and services, particularly in developing countries.

• Working Experience with ticketing system(s), including issues' prioritization, escalation and administration.

• Systems' deployment and/or support on the cloud for government departments or large corporations

Tasks:

• Installation and configuration of Suite

• Provide 2nd level support of the systems including fixes, upgrades and maintenance

• Coordinate with development team on issues requiring changes in the software to meet customer needs.

• Conduct user and technical training to improve customer ability on the use and administration of Software.

• Document, publish and share knowledge articles on support experiences as part of division's online knowledge base.

Deliverables:

• Suite upgraded or deployed for the benefit of Intellectual Property Offices of member states.

• Offices' staff are trained on the use and administration of the Suite

• Issues on the use of Suite are addressed in time and quality as per the support terms to member states.

• Reference documentation, including technical and user guides, are made available in-line with formats and at administrated content management systems for user and institutional knowledge.

Company Overview:

At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.

What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.

Job Summary:

Are you ready to take the next step in your IT career? We’re looking for a driven and enthusiastic Applications Support Engineer to join our dynamic Professional Services team. In this hybrid role, you’ll support a range of critical applications and infrastructure—both remotely and in the field—playing a vital part in ensuring seamless operations across the business.

You’ll work hands-on with key technologies including Nedap, Milestone, Dell servers, networking, and security tools, all while collaborating with service delivery and project teams. From troubleshooting and system upgrades to contributing to performance improvements, this is a role where initiative, curiosity, and a commitment to learning are highly valued.

This opportunity is ideal for a Midlands-based colleague with a passion for IT and a desire to grow their technical skills in a supportive, fast-moving environment. Whether you’re already in a support role or looking to move into a more IT-focused position, this role offers exposure to enterprise-grade systems and meaningful projects that make a real impact.

Key Responsibilities:

• Provide technical support for core systems including Nedap, Milestone, Dell servers, networking infrastructure, and IT security tools.
• Deliver responsive, high-quality support to remote users and on-site teams across various operational environments.
• Troubleshoot system issues, identify root causes, and implement effective solutions to minimise downtime.
• Support system upgrades, configurations, and maintenance to ensure optimal performance and reliability.
• Collaborate with service delivery and project teams to support deployments, testing, and integrations.
• Proactively monitor applications and infrastructure to identify potential issues before they impact users.
• Maintain accurate documentation of systems, configurations, and troubleshooting steps.
• Manage workload independently, while contributing to team objectives and shared goals.
• Continuously develop technical knowledge and stay current with evolving IT tools and best practices.
• Uphold security standards and support compliance with internal IT policies and procedures.
• Network Infrastructure Support: Maintain and support network components, including firewalls and Cisco Meraki devices. Manage MAC-based authentication and ensure secure network access.

Qualifications and Skills:

• Based in the Midlands with flexibility to provide both field and remote support.
• Strong interest in IT systems, infrastructure, and application support.
• Excellent problem-solving skills with a proactive, analytical approach.
• Confident communicator, able to engage effectively with colleagues across teams.
• Comfortable working both independently and collaboratively in a fast-paced environment.
• Previous experience in IT support or a technical service environment is beneficial but not essential.
• Familiarity with enterprise technologies such as Nedap, Milestone, Dell hardware, networking, or IT security tools is an advantage.
• Knowledge of Windows Server environments, basic networking principles, or access control systems is desirable.
• Awareness of ITIL practices or service management processes is a plus.
• Industry certifications (e.g. CompTIA, Microsoft, Cisco) welcomed but not required.

Experience:

• Experience in an IT support, service desk, or technical field role is advantageous, particularly in environments with business-critical systems.
• Exposure to systems such as Nedap, Milestone, Dell servers, or enterprise networking/security tools is desirable.
• Experience supporting remote users, managing hardware or software troubleshooting, and working in multi-site environments is beneficial.
• Hands-on involvement in system upgrades, maintenance, or project-based IT work would be an asset.
• Suitable for candidates with 1–3 years of technical support experience or individuals transitioning from related roles with a strong desire to grow in IT.

Personal Attributes:

This role suits someone who is naturally curious, adaptable, and eager to learn. A strong sense of ownership and responsibility is essential, along with the ability to remain calm under pressure and tackle problems with a positive, solutions-focused mindset. A willingness to take initiative, support others, and communicate clearly makes a big difference in this highly collaborative role. Energy, resilience, and a desire to grow within a technical environment are key qualities for long-term success.

What Makes You a Great Fit?

• Proactive and takes ownership of tasks, ensuring reliable and effective support delivery.
• Eager to solve problems and maintain a solutions-focused mindset when troubleshooting.
• Strong interest in building a career in IT, with a willingness to continuously learn new systems and technologies.
• Clear and confident communicator, able to engage effectively with both technical and non-technical colleagues.
• Ability to work independently, while contributing to team initiatives and goals.
• Enthusiastic and resilient, bringing a collaborative mindset to all tasks.
• Flexible and Midlands-based, comfortable with a mix of field and remote support.
• Driven to make a meaningful impact and continuously improve both processes and skills.
• Must be eligible to work in the UK.

Benefits:

At Pointer, we don’t just offer a job—we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:

Financial Security & Rewards

• Competitive salary with an annual review
• Company pension to help secure your future
• Employee referral scheme—recommend great people and get rewarded

Work-Life Balance & Flexibility

• Generous holiday allowance to recharge and unwind
• Flexible working options* to fit your lifestyle

Structured Career Growth & Development

• Career progression opportunities—we invest in your future
• Bi-annual career mentoring
• Training & professional membership support* to help you develop your skills

Health & Well-being

• Life assurance for peace of mind
• Access to private GP services—because your health matters
• Annual flu jab to keep you feeling your best

Exclusive Employee Perks

• Employee discount scheme—save on top brands
• Company car* for eligible roles

*Some benefits are role-dependent.

Equal Opportunities Statement:

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.