10 Lab Support jobs in the United Kingdom

Scientific Customer Support Coordinator

Location: Forest Row, East Sussex

Salary: Competitive + Benefits

Job Type: Permanent, Full Time

VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.

We are seeking a Customer Support Coordinator to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting, process coordination, and occasional hands-on field service support.

Key Responsibilities:

• Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
• Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
• Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
• Develop and deliver training materials for field service staff, both virtually and in person.
• Coordinate spare parts logistics to support efficient field service operations.
• Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
• Provide field service backup when required.
• Support production and facilities teams to ensure all customer support-related operations run smoothly and efficiently.

Candidate Profile:

• Strong customer service mindset with excellent communication and organisational skills.
• At least 12 months experience in technical support within a scientific or engineering setting.
• BSc/MSc in Chemistry or closely related scientific subject.
• Calm, proactive, and adaptable in a fast-paced technical environment.

Please note this role is 100% site-based, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.

In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.

Apply to VRS today to be considered!

Keywords: customer support, troubleshooting, laboratory, chemistry, engineering, field service, coordinator, technical support, pharmaceutical, pharma, in vitro, in vivo, drug development, drug discovery, pharmacology, pharmacologist, ABPI, ADME, DMPK, East Grinstead, Crawley, Crowborough, Haywards Heath, Forest Row, Tonbridge, East Sussex, Sussex, VRS9182AW

Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website.

Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.

This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and

challenging customer-facing role that is designed to support increase their market share. Working

closely with the field sales team you will provide application, product knowledge and sale support

during customer visits. The range of product focus include chillers, heat exchangers, sensors, media

separated valves, clean wet pumps, and process gas controls.

To be considered you will need to demonstrate customer facing technical and sales experience.

Key Responsibilities
Maintain accurate records of activities using our CRM system

Grow sales of the product range through supporting the salesforce and their customers

Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.

Identifying, researching, and gaining application knowledge for new opportunities for the product

Promote the product range responsible for by creating marketing material, training material, and

identifying trade shows where the range will achieve exposure.

Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.

Meet and exceed targets.

Skills And Experience
Desirable : A degree within a Science or Engineering discipline

Required: HND or equivalent or relevant experience

Proven track record of selling, specifying, or developing the product range of chillers, heat

exchangers, sensors, media separated valves, clean wet pumps and process gas controls.

Experience, skills and knowledge of the types of applications found in the non-invasive life science /

medical / electronics industry, as these are the types of market areas, you will be working in.

Demonstrate an ability to communicate and influence effectively at all levels of the business.

Highly driven and passionate about making a difference within the industry.

Proven track record of using value propositions to ensure customer satisfaction, increasing retention

and customer loyalty to a brand.

Full UK Driving Licence

Current passport as European travel may be required.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

• Provide comprehensive administrative support to researchers and academic staff, including managing calendars, scheduling meetings, and coordinating travel arrangements.
• Prepare and format documents, reports, presentations, and correspondence with a high degree of accuracy and professionalism.
• Manage and maintain filing systems, both physical and digital, ensuring easy retrieval of information.
• Assist with the organization and logistics of seminars, workshops, and conferences, including booking venues and managing attendee communications.
• Handle incoming and outgoing mail, faxes, and general correspondence.
• Support the procurement process for research supplies and equipment, including raising purchase orders and processing invoices.
• Act as a point of contact for internal and external stakeholders, addressing inquiries and directing them appropriately.
• Maintain databases and update records as required.
• Assist with basic financial administration, such as tracking expenses and preparing reimbursement claims.
• Contribute to a positive and efficient team environment, offering support to colleagues as needed.

• Proven experience in an administrative or secretarial role, preferably within an academic or research setting.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with virtual meeting platforms.
• Strong written and verbal communication skills.
• Attention to detail and a commitment to accuracy.
• Ability to work independently and as part of a team.
• Discretion and confidentiality when handling sensitive information.
• A proactive and helpful attitude.
• Familiarity with research administration processes or scientific terminology is advantageous.
• Associate's degree or equivalent experience in a relevant field.

• Provide comprehensive administrative support to researchers and project leads, including scheduling meetings, managing calendars, and coordinating travel arrangements.
• Prepare and edit documents, reports, presentations, and correspondence with a high degree of accuracy.
• Manage incoming and outgoing mail, faxes, and emails, ensuring timely distribution and response.
• Maintain and organize electronic and physical filing systems, ensuring information is easily accessible and secure.
• Assist with the preparation of research grant proposals and reports, liaising with finance and procurement departments as necessary.
• Process invoices, expense claims, and other financial documentation accurately and efficiently.
• Coordinate logistics for seminars, workshops, and departmental events, including room bookings and catering arrangements.
• Act as a first point of contact for departmental inquiries, directing visitors and callers appropriately.
• Manage office supplies and equipment, ensuring adequate stock levels and prompt maintenance.
• Support the onboarding process for new staff and students, providing necessary information and assistance.
• Maintain confidentiality and discretion in handling sensitive information.
• Assist with data entry and management for research projects.
• Undertake any other administrative duties as reasonably requested by the research teams.

• Previous experience in an administrative or secretarial role, preferably within an academic or research environment.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms.
• Strong written and verbal communication skills, with excellent attention to detail.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• A proactive and professional approach to problem-solving.
• Discretion and the ability to handle confidential information with integrity.
• Familiarity with university systems or research administration processes is advantageous.
• This position is based at our client's campus in **Oxford** and requires the successful candidate to work on-site during standard business hours.

• Manage complex and ever-changing calendars, scheduling meetings, appointments, and travel arrangements for senior academic staff.
• Coordinate and prepare materials for meetings, including agendas, minutes, and supporting documents.
• Handle confidential and sensitive information with the utmost discretion.
• Act as a primary point of contact for internal and external stakeholders, managing correspondence via email and phone.
• Assist with the preparation of research proposals, grant applications, and academic publications.
• Organise and coordinate academic events, conferences, and seminars.
• Manage travel logistics, including booking flights, accommodation, and preparing itineraries.
• Maintain and organise filing systems, both physical and digital, ensuring efficient record-keeping.
• Process expense claims and manage departmental budgets as directed.
• Provide general administrative support, including photocopying, scanning, and data entry.
• Liaise with university departments and external organisations as required.
• Anticipate the needs of the academic staff and proactively address potential issues.

• Proven experience as an Executive Assistant, Personal Assistant, or Senior Administrator, ideally within an academic or research-intensive environment.
• Exceptional organisational and time-management skills, with the ability to prioritise tasks effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and calendar management tools.
• High level of discretion and confidentiality.
• Ability to work independently and as part of a team, with a proactive and problem-solving attitude.
• Experience in coordinating travel arrangements and managing complex itineraries.
• Familiarity with academic research processes, grant applications, or university administration is highly desirable.
• A professional and positive demeanour.
• Bachelor's degree or equivalent experience preferred.

Contract length: 12 months

Role Type: Field-Based (Car required)

Client: Pharmaceuticals

Our client is seeking an experienced Electro-Mechanical Engineer to join our team as a Laboratory Support Coordinator. This challenging role offers an opportunity to make a significant impact on patient care through high-quality support of hospital pathology services.

Responsibilities:

• Provide frontline technical support for analytical systems.

• Troubleshoot and resolve issues to minimize equipment downtime.

• Deliver IT support, applications assistance, and staff training.

Requirements:

• Degree/HNC/HND in Electrical-Mechanical Engineering or equivalent experience.

• Strong troubleshooting skills and IVD industry knowledge.

• Excellent communication, teamwork, and adaptability under pressure.

Please apply on Linkedin.

Contract length: 12 months

Role Type: Field-Based (Car required)

Client: Pharmaceuticals

Our client is seeking an experienced Electro-Mechanical Engineer to join our team as a Laboratory Support Coordinator. This challenging role offers an opportunity to make a significant impact on patient care through high-quality support of hospital pathology services.

Responsibilities:

- Provide frontline technical support for analytical systems.

- Troubleshoot and resolve issues to minimize equipment downtime.

- Deliver IT support, applications assistance, and staff training.

Requirements:

- Degree/HNC/HND in Electrical-Mechanical Engineering or equivalent experience.

- Strong troubleshooting skills and IVD industry knowledge.

- Excellent communication, teamwork, and adaptability under pressure.

Please apply on Linkedin.

Join an international research initiative focused on developing protective technology against digital manipulation and synthetic media threats. We need diverse participants for conversational video sessions that advance AI security capabilities.

Research Impact: Your contributions enable the development of systems that:

• Identify doctored videos and images

• Prevent identity fraud

• Combat misinformation campaigns

• Secure digital communications

Session Information:

► Format: Structured video conversation

► Duration: Approximately 45 minutes

► Topics: General discussion, no expertise needed

► Support: Full technical guidance provided

► Timing: Book sessions that suit your schedule

► Platform: User-friendly video interface

Compensation: $25 (paid electronically)

1. (18+)

2. Fluent English communication skills

3. Recent laptop/desktop with video capability

4. Consistent broadband connection

5. Professional or home setting suitable for video

6. Interest in supporting technology advancement

7. Flexible availability across time zones

8. Agreement to research recording protocols