9 Language Service Companies jobs in the United Kingdom

Our client based in Watford is seeking a French Speaking Customer Service Representative with and additional EU Language

Hybrid working

Job Summary:
 
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
 
 
Key Responsibilities:
 

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

Our client based in Watford is seeking a Polish Speaking Customer Service Representative with and additional EU Language.

Hybrid working.

Job Summary:
 
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
 
 
Key Responsibilities:
 

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



**Issuer Services** cover the Primary market activity as Agent issuing Debt securities and Common Depository managing lifecycle events for Eurobonds, Global Bonds and Euro and Medium Term Note Programmes. Roles include bond issuance, safekeeping, record keeping and lifecycle event management. The team also cover MUFG Issued Notes and SPVu2019s.



**MAIN PURPOSE OF THE ROLE**



The Issuer Services team is in a pivotal position within MUFG Bank London and MUFG Securities EMEA covering a wide range of key primary market roles such as Agent, WHT Agent, Registrar, Common Depository as well as covering all operational aspects of MUFGu2019s Note issuance and SPV programmes.



The main purpose of the role is to support the Issuer Services team in the processing and reviewing of all new issues and subsequent lifecycle events including Interest Rate calculations, Interest payments, Conversions and Redemptions. The team also work closely with the Issuance business based in Tokyo who are centre point for the Banku2019s Japanese customers.



**KEY RESPONSIBILITIES**



The main roles and responsibilities of the department and this role are:


Common Depository u2013 Administration and Safekeeping of the Global Bonds.
Timely processing of Interest Letters and Payments.
Timely processing of New Issue Closing process.
Producing periodical reporting as required and within agreed timelines.
Vault maintenance.
Compiling evidence when requested by the SI team.
Bond Agency u2013 cross training and assisting with new issue / programme and transaction management for Euro Bond issues whereby MUFG have been appointed as Agent up to and including, signing and closing, by liaising with external parties including the issuer, lead managers, lawyers, and ICSDu2019s.


Principal Paying Agent u2013 Ensuring safe settlement of funds.
Calculation Agent u2013 Calculating interest rates for FRN bonds.
Issuing Agent u2013 Liaising with Euroclear and external dealers to set up ISINu2019s for new bonds.
Taxation Agent u2013 Ensuing correct amounts are submitted to Tax Office on the Issuers behalf.
Conversion Agent u2013 Instruct the execution of conversions and exchanges to the local CSDu2019s.
MUFG Programme management and SPV Issuance programmes u2013 day to day administration of the issuance of own notes including Calculation Agent, Corporate Action events & safe settlement of funds to the PPA and RM for external stakeholders.
Strict adherence to CASS ensuring all CASS related procedures are documented and up-to-date.



Supervisory Duties include:


Supervising team members and joining 1-2-1u2019s with the team line manager.
Co-ordinating query management for the team ensuring all queries are responded to in a timely manner.
Diary Management (TMS).
Payment checking and releasing.



**WORK EXPERIENCE**



Preferred:


Minimum 3 yearsu2019 experience in an Issuer Services / Bond Agency type role.
Experience in handling, analysing, interpreting a wide variety of data and processing accordingly in an accurate and timely manner.



**SKILLS AND EXPERIENCE**



**Functional / Technical Competencies:**



Preferred:


Strong MS Excel skill (experience using Vlookup, Pivot Tables and Graphs);
Computer literacy skills, Microsoft office including MS Outlook;
Presentation skills.
Japanese Speaker



**Education / Qualifications:**



Preferred:


Degree or equivalent preferred



**PERSONAL REQUIREMENTS**


Excellent communication skills.
Results driven, with a strong sense of accountability.
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly.
A structured and logical approach to work.
Strong problem solving skills.
A creative and innovative approach to work.
Excellent interpersonal skills.
Control driven with excellent attention to detail and accuracy.
A calm approach, with the ability to perform well in a pressurised environment.
Strong numerical skills.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worldu2019s leading financial groups. Across the globe, weu2019re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the worldu2019s most trusted financial group, itu2019s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



**Issuer Services** cover the Primary market activity as Agent issuing Debt securities and Common Depository managing lifecycle events for Eurobonds, Global Bonds and Euro and Medium Term Note Programmes. Roles include bond issuance, safekeeping, record keeping and lifecycle event management. The team also cover MUFG Issued Notes and SPVu2019s.



**MAIN PURPOSE OF THE ROLE**



The Issuer Services team is in a pivotal position within MUFG Bank London and MUFG Securities EMEA covering a wide range of key primary market roles such as Agent, WHT Agent, Registrar, Common Depository as well as covering all operational aspects of MUFGu2019s Note issuance and SPV programmes.



The main purpose of the role is to support the Issuer Services team in the processing and reviewing of all new issues and subsequent lifecycle events including Interest Rate calculations, Interest payments, Conversions and Redemptions. The team also work closely with the Issuance business based in Tokyo who are centre point for the Banku2019s Japanese customers.



**KEY RESPONSIBILITIES**



The main roles and responsibilities of the department and this role are:


Common Depository u2013 Administration and Safekeeping of the Global Bonds.
Timely processing of Interest Letters and Payments.
Timely processing of New Issue Closing process.
Producing periodical reporting as required and within agreed timelines.
Vault maintenance.
Compiling evidence when requested by the SI team.
Bond Agency u2013 cross training and assisting with new issue / programme and transaction management for Euro Bond issues whereby MUFG have been appointed as Agent up to and including, signing and closing, by liaising with external parties including the issuer, lead managers, lawyers, and ICSDu2019s.


Principal Paying Agent u2013 Ensuring safe settlement of funds.
Calculation Agent u2013 Calculating interest rates for FRN bonds.
Issuing Agent u2013 Liaising with Euroclear and external dealers to set up ISINu2019s for new bonds.
Taxation Agent u2013 Ensuing correct amounts are submitted to Tax Office on the Issuers behalf.
Conversion Agent u2013 Instruct the execution of conversions and exchanges to the local CSDu2019s.
MUFG Programme management and SPV Issuance programmes u2013 day to day administration of the issuance of own notes including Calculation Agent, Corporate Action events & safe settlement of funds to the PPA and RM for external stakeholders.
Strict adherence to CASS ensuring all CASS related procedures are documented and up-to-date.



Supervisory Duties include:


Supervising team members and joining 1-2-1u2019s with the team line manager.
Co-ordinating query management for the team ensuring all queries are responded to in a timely manner.
Diary Management (TMS).
Payment checking and releasing.



**WORK EXPERIENCE**



Preferred:


Minimum 3 yearsu2019 experience in an Issuer Services / Bond Agency type role.
Experience in handling, analysing, interpreting a wide variety of data and processing accordingly in an accurate and timely manner.



**SKILLS AND EXPERIENCE**



**Functional / Technical Competencies:**



Preferred:


Strong MS Excel skill (experience using Vlookup, Pivot Tables and Graphs);
Computer literacy skills, Microsoft office including MS Outlook;
Presentation skills.
Japanese Speaker



**Education / Qualifications:**



Preferred:


Degree or equivalent preferred



**PERSONAL REQUIREMENTS**


Excellent communication skills.
Results driven, with a strong sense of accountability.
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly.
A structured and logical approach to work.
Strong problem solving skills.
A creative and innovative approach to work.
Excellent interpersonal skills.
Control driven with excellent attention to detail and accuracy.
A calm approach, with the ability to perform well in a pressurised environment.
Strong numerical skills.



We are open to considering flexible working requests in line with organisational requirements.



MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.



We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.



At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**


Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**Issuer Services** cover the Primary market activity as Agent issuing Debt securities and Common Depository managing lifecycle events for Eurobonds, Global Bonds and Euro and Medium Term Note Programmes. Roles include bond issuance, safekeeping, record keeping and lifecycle event management. The team also cover MUFG Issued Notes and SPV's.
**MAIN PURPOSE OF THE ROLE**
The Issuer Services team is in a pivotal position within MUFG Bank London and MUFG Securities EMEA covering a wide range of key primary market roles such as Agent, WHT Agent, Registrar, Common Depository as well as covering all operational aspects of MUFG's Note issuance and SPV programmes.
The main purpose of the role is to support the Issuer Services team in the processing and reviewing of all new issues and subsequent lifecycle events including Interest Rate calculations, Interest payments, Conversions and Redemptions. The team also work closely with the Issuance business based in Tokyo who are centre point for the Bank's Japanese customers.
**KEY RESPONSIBILITIES**
The main roles and responsibilities of the department and this role are:
+ Common Depository - Administration and Safekeeping of the Global Bonds.
+ Timely processing of Interest Letters and Payments.
+ Timely processing of New Issue Closing process.
+ Producing periodical reporting as required and within agreed timelines.
+ Vault maintenance.
+ Compiling evidence when requested by the SI team.
+ Bond Agency - cross training and assisting with new issue / programme and transaction management for Euro Bond issues whereby MUFG have been appointed as Agent up to and including, signing and closing, by liaising with external parties including the issuer, lead managers, lawyers, and ICSD's.
+ Principal Paying Agent - Ensuring safe settlement of funds.
+ Calculation Agent - Calculating interest rates for FRN bonds.
+ Issuing Agent - Liaising with Euroclear and external dealers to set up ISIN's for new bonds.
+ Taxation Agent - Ensuing correct amounts are submitted to Tax Office on the Issuers behalf.
+ Conversion Agent - Instruct the execution of conversions and exchanges to the local CSD's.
+ MUFG Programme management and SPV Issuance programmes - day to day administration of the issuance of own notes including Calculation Agent, Corporate Action events & safe settlement of funds to the PPA and RM for external stakeholders.
+ Strict adherence to CASS ensuring all CASS related procedures are documented and up-to-date.
Supervisory Duties include:
+ Supervising team members and joining 1-2-1's with the team line manager.
+ Co-ordinating query management for the team ensuring all queries are responded to in a timely manner.
+ Diary Management (TMS).
+ Payment checking and releasing.
**WORK EXPERIENCE**
Preferred:
+ Minimum 3 years' experience in an Issuer Services / Bond Agency type role.
+ Experience in handling, analysing, interpreting a wide variety of data and processing accordingly in an accurate and timely manner.
**SKILLS AND EXPERIENCE**
**Functional / Technical Competencies:**
Preferred:
+ Strong MS Excel skill (experience using Vlookup, Pivot Tables and Graphs);
+ Computer literacy skills, Microsoft office including MS Outlook;
+ Presentation skills.
+ Japanese Speaker
**Education / Qualifications:**
Preferred:
+ Degree or equivalent preferred
**PERSONAL REQUIREMENTS**
+ Excellent communication skills.
+ Results driven, with a strong sense of accountability.
+ A proactive, motivated approach.
+ The ability to operate with urgency and prioritise work accordingly.
+ A structured and logical approach to work.
+ Strong problem solving skills.
+ A creative and innovative approach to work.
+ Excellent interpersonal skills.
+ Control driven with excellent attention to detail and accuracy.
+ A calm approach, with the ability to perform well in a pressurised environment.
+ Strong numerical skills.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

Description

Note: This position is for part-time employment.



AI is the most transformational technology of our time, capable of tackling some of humanityu2019s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.



We are looking for those candidates who just donu2019t think out of the box, but make the box they are in u2018Biggeru2019. The future is now, do you want to be a part of it? Then read on!



Key job responsibilities

- Maintain and follow strict confidentiality as customer privacy is our most important tenet

- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video

- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.

- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.

- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.

- Eye for detail and ability to pivot from one category of requirement to another instantaneously.

- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team

- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.

- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations

- Demonstrate ownership in floor support to clarify internal queries during execution on need basis



A day in the life

We are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.



Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customersu2019 lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.

Basic Qualifications

- An Associateu2019s Degree or related work experience

- CEFR C1 or equivalent fluency in German language

- Written and spoken knowledge of English is essential (CEFR B2)

- Strong business writing skills with ability to create reports, proposals, and professional correspondence

- Advanced reading comprehension with ability to analyze complex business documents

- Developed analytical thinking and structured problem-solving capabilities

- Strong ability to interpret and implement detailed instructions across various projects

- Proficient research skills with experience gathering and synthesizing information from multiple sources

- Proven attention to detail in managing complex tasks and documents

Preferred Qualifications

- Bacheloru2019s degree in a relevant field

- 2+ years of professional work experience with demonstrated task execution ability

- Proven capacity to leverage open-source resources effectively for comprehensive research purposes

- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

- 2-3 years project coordination or management experience (for support functions teams)

- Experience managing stakeholder relationships across departments

- Advanced proficiency in Microsoft Office Suite and common business applications.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

Note: This position is for part-time employment.



AI is the most transformational technology of our time, capable of tackling some of humanityu2019s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.



We are looking for those candidates who just donu2019t think out of the box, but make the box they are in u2018Biggeru2019. The future is now, do you want to be a part of it? Then read on!



Key job responsibilities

- Maintain and follow strict confidentiality as customer privacy is our most important tenet

- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video

- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.

- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.

- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.

- Eye for detail and ability to pivot from one category of requirement to another instantaneously.

- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team

- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.

- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations

- Demonstrate ownership in floor support to clarify internal queries during execution on need basis



A day in the life

We are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.



Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customersu2019 lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.

Basic Qualifications

- An Associateu2019s Degree or related work experience

- CEFR C1 or equivalent fluency in German language

- Written and spoken knowledge of English is essential (CEFR B2)

- Strong business writing skills with ability to create reports, proposals, and professional correspondence

- Advanced reading comprehension with ability to analyze complex business documents

- Developed analytical thinking and structured problem-solving capabilities

- Strong ability to interpret and implement detailed instructions across various projects

- Proficient research skills with experience gathering and synthesizing information from multiple sources

- Proven attention to detail in managing complex tasks and documents

Preferred Qualifications

- Bacheloru2019s degree in a relevant field

- 2+ years of professional work experience with demonstrated task execution ability

- Proven capacity to leverage open-source resources effectively for comprehensive research purposes

- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

- 2-3 years project coordination or management experience (for support functions teams)

- Experience managing stakeholder relationships across departments

- Advanced proficiency in Microsoft Office Suite and common business applications.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
Note: This position is for part-time employment.
AI is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.
We are looking for those candidates who just don't think out of the box, but make the box they are in 'Bigger'. The future is now, do you want to be a part of it? Then read on!
Key job responsibilities
- Maintain and follow strict confidentiality as customer privacy is our most important tenet
- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video
- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.
- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.
- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.
- Eye for detail and ability to pivot from one category of requirement to another instantaneously.
- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team
- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.
- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations
- Demonstrate ownership in floor support to clarify internal queries during execution on need basis
A day in the life
We are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.
Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers' lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.
Basic Qualifications
- An Associate's Degree or related work experience
- CEFR C1 or equivalent fluency in German language
- Written and spoken knowledge of English is essential (CEFR B2)
- Strong business writing skills with ability to create reports, proposals, and professional correspondence
- Advanced reading comprehension with ability to analyze complex business documents
- Developed analytical thinking and structured problem-solving capabilities
- Strong ability to interpret and implement detailed instructions across various projects
- Proficient research skills with experience gathering and synthesizing information from multiple sources
- Proven attention to detail in managing complex tasks and documents
Preferred Qualifications
- Bachelor's degree in a relevant field
- 2+ years of professional work experience with demonstrated task execution ability
- Proven capacity to leverage open-source resources effectively for comprehensive research purposes
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- 2-3 years project coordination or management experience (for support functions teams)
- Experience managing stakeholder relationships across departments
- Advanced proficiency in Microsoft Office Suite and common business applications.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.