2 Leadership jobs in Leeds
Policy Management Executive
Posted 2 days ago
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Job Description
About Zego
At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.
That’s where you come in.
As a Policy Enforcement Executive in our Operations team, you’ll play a critical role in protecting Zego from risk by taking action on customers who fall outside our driving and compliance standards. You’ll be responsible for cancelling policies that breach our rules – including those with persistent poor driving scores or failure to meet policy requirements.
This role is ideal for someone with an investigative mindset, great judgment, and a passion for upholding fairness and safety in motor insurance.
What You'll Be Doing
- Actioning Non-Compliance/Poor drivers: Review accounts that have triggered alerts related to unsafe driving, telematics scores, or policy breaches. Take swift and fair action to cancel policies where required.
- Risk Identification: Spot patterns of non-compliance and driving behaviour that fall below Zego’s thresholds. Help define and refine our approach to policy enforcement.
- Decision Making: Cancel policies in line with internal processes and FCA guidelines, documenting each case clearly and accurately.
- Customer Communication: Deliver clear and professional messages to customers around cancellations, helping them understand the reasons behind our decisions while maintaining Zego’s tone of voice.
- Cross-Team Collaboration: Work closely with our, Fraud, Customer Service and product teams to share insights, streamline processes, and protect our customers and brand.
- Continuous Improvement: Provide feedback on current processes and help evolve our risk response strategy in line with emerging trends and technologies.
What You'll Need to Be Successful
- Strong analytical thinking – You can quickly assess risk indicators and apply consistent, fair judgment in difficult decisions.
- Insurance or risk operations experience – You’ve worked within insurance before, ideally in fraud, claims, or underwriting.
- Great communication skills – You’re comfortable delivering firm but empathetic messages to customers, both in writing and over the phone.
- Confident decision-making – You’re comfortable working autonomously and can defend your choices when challenged.
- Process-driven mindset – You follow procedures with care but aren’t afraid to suggest improvements.
- Curious and tech-friendly – You enjoy using tools to support your work and are eager to learn new systems.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.
Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend one day a week in our central Halifax office. You have the flexibility to choose the day that works best for you and your team. We offer a Hybrid contribution for all company-wide events (3 per year) and help you pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.
Benefits
We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.
We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Project Management Office Lead
Posted 245 days ago
Job Viewed
Job Description
About the Company
Following the acquisition by DCC of Fuel Card Services in 2005, we’ve gone from strength to strength, growing through acquisitions and organic growth. Today we’re one of the largest fuel card providers in the UK, selling over 800 million litres of fuel to over 50,000 customers, with over £1 billion of sales in FY24.
Whilst our legacy is in fuel cards, we’re focussed on continuing to drive performance and double our profit by 2030. We’ll do this by listening to our customers, harnessing digital innovation, supporting EV transitions, and expanding our suite of fleet products and services. We intend to find sustainable solutions wherever we can, so that we don’t just meet the needs and expectations of our customers but exceed them.
With an ambitious and energetic team of over 280 talented colleagues, across five locations, we’re working together to become the leading provider of energy and mobility services to the UK’s SME sector.
Caring forms part of our five core values, along with respect and how we treat others, collaboration and working well together, diversity and inclusion and valuing our differences, and innovation which will help us find the solutions we need and overcome any challenges to realise our vision.
About the Role
Reporting to the Head of Business Governance and Compliance, the Project Management Office Lead will oversee the prioritisation and management of all projects in the business to support the Senior Leadership Team (SLT) in prioritising and resourcing projects effectively. This will involve working closely with project teams to ensure that they are being managed in line with the agreed governance framework.
Key Responsibilities
- The successful candidate will play a critical role in enhancing the efficiency, effectiveness and consistency of project management for activities within the business.
- Identify and design a project governance framework aligned with best practise that will dictate how FCS manages projects and facilitates change in an efficient and compliant way.
- Implement this framework and any templates and supporting documentation required, to ensure that all projects are managed in a controlled and consistent manner.
- Work with the business trainers to ensure relevant colleagues are trained on any new processes and provide continued support to project teams on the project framework, templates and best practices ensuring compliance and improved project delivery.
- Support colleagues in overseeing third party vendors in order to ensure that the business’ requirements are understood and then delivered on time and in full.
- Lead project / portfolio board meetings with the SLT to prioritise, steer and manage projects.
- Overseeing all projects in the FCS portfolio, ensuring that they are delivered in full, on budget and to a high quality.
- Work across departments to develop integrated processes that allow us to deliver change effectively.
- On occasion perform project management duties as required to ensure the successful delivery of business critical or strategic projects.
- Compliance with our Business Conduct Guidelines and other Group Policies.
- Any other duties as may be reasonably required.
Requirements
- Strong experience in a Project Management / Project Management Office role applying project governance lifecycles, methodologies and principles.
- Experience in PMO tools would be an advantage.
- Experience in project delivery and project management activities.
- Experience in web-based application support and development.
- Experience with SAP and CRM project delivery is an advantage.
- Valid UK driving licence and access to a vehicle to travel between sites.
- Project Management certification from a recognised industry body e.g. PMI / APM.
- Project Office Certification would be an advantage.
- Excellent interpersonal skills to work with individuals at all levels.
- Ability to concisely present to a senior audience.
- Confidence to challenge senior stakeholders.
Benefits
- Salary - up to £65,000 per annum
- Bonus - Company bonus
- Annual Leave - 25 days + bank holidays
- Annual leave - Holiday purchase scheme available (up to 5 days)
- An additional day annual leave for your birthday.
- Sociable working hours, no weekends or evenings.
- Early Friday finish.
- Fun, supportive working environment.
- Pension.
- 4 x salary life assurance.
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