9,994 Level 1 Support jobs in the United Kingdom
Customer Support
Posted 14 days ago
Job Viewed
Job Description
- Should have French Language skills (prefer native speaker if possible OR C level expertise) li>Must have technical background (working in IT or similar and having exp supporting customers)
- Daily work involves support over phone & Email
- Prior customer support experience is required
- French + English language check would be done in interview
Customer Support
Posted 14 days ago
Job Viewed
Job Description
- Experience in a customer-facing role (mandatory); li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
Willingness to develop while identifying opportunities over self-reflection.
Customer Support
Posted 14 days ago
Job Viewed
Job Description
Job Description:
An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.
- Provide Customer First service and support for all account related issues.
- Use of IT Service Management tools to track and record customer incidents and requests.
- Apply excellent written, digital, and oral communication skills.
- Work on antech forward customer support team assisting users both local and remote.
- Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
- Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
- Create and document routine IT processes and procedures in accordance with our knowledge management process.
- Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
- Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
- Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
- 2-3 years experience
Customer Support
Posted 10 days ago
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable products and services to our customers.
- Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.
Required Skills & Qualifications:
- Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
- CRM experience is preferred but not essential.
- Excellent written and verbal communication skills.
- A methodical and logical approach to problem-solving.
- Ability to work autonomously and as part of a team.
- High level of accuracy and attention to detail.
- Basic understanding of GIS is preferred but not essential.
- Strong customer service skills.
- Experience in 1st Line Support is advantageous.
Join Us!
If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Support
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a bright, inquisitive, go-getter to join a super friendly team based near Reading station.
You will be working with the inbound call team for this award wining Insurance business, offering outstanding customer service to policyholders and Financial Advisors resolving queries via phone, email, webchat and post.
You should have:
A customer first mindset and strong communication skills
Positivity, energy, and the ability to manage your own workload.
Team spirit and resilience when dealing with challenging queries.
Experience in customer service.
Our client will offer
There will be full in-depth training plus personal development is key to this organisation and there is a strong progression route.
Outstanding benefits, Hybrid working 3 days in the office and 2 working from home - if you prefer it can be 5 days in the office but not remote.
This role would suit entry level applicants as well as those with more experience as long as you are keen and enthusiastic to do a great job.
Apply today for this career role
Customer Support
Posted 15 days ago
Job Viewed
Job Description
- Experience in a customer-facing role (mandatory); li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
Willingness to develop while identifying opportunities over self-reflection.
Customer Support
Posted 15 days ago
Job Viewed
Job Description
- Should have French Language skills (prefer native speaker if possible OR C level expertise) li>Must have technical background (working in IT or similar and having exp supporting customers)
- Daily work involves support over phone & Email
- Prior customer support experience is required
- French + English language check would be done in interview
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Customer Support
Posted 15 days ago
Job Viewed
Job Description
Job Description:
An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.
- Provide Customer First service and support for all account related issues.
- Use of IT Service Management tools to track and record customer incidents and requests.
- Apply excellent written, digital, and oral communication skills.
- Work on antech forward customer support team assisting users both local and remote.
- Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
- Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
- Create and document routine IT processes and procedures in accordance with our knowledge management process.
- Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
- Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
- Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
- 2-3 years experience
Customer Support
Posted today
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable prod.
WHJS1_UKTJ
Customer Support Expert (Technical Support)
Posted 13 days ago
Job Viewed
Job Description
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.