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Social Media & Community Management Executive

Location: Hybrid - Cannock, WS12 2HA
Salary: Up to £36,000.00 per annum
Contract Type: Full-time, Permanent
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

Because you see social media as more than just posts. You see it as a powerful way to build a community, spark conversations, and drive business growth. Phoenix Health & Safety, part of Wilmington plc, is looking for a Social Media & Community Management Executive to lead our organic presence across LinkedIn, Facebook, Instagram and YouTube.

From content creation and scheduling to social listening and community building, you’ll be our digital voice, bringing our business to life.

If you’re passionate about social media, love working across teams, and want to make a difference, we'd love to hear from you!

Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job Purpose, Tasks and Responsibilities

As our Social Media & Community Management Executive, you’ll be the voice behind Phoenix Health & Safety’s social presence across LinkedIn, Facebook, Instagram, and YouTube.
 
Your role will include:

• Planning and creating content that reflects our tone of voice and values, tailored for UK and South African audiences.
• Scheduling posts and managing our content calendar using social media tools.
• Collaborating with creatives to produce engaging graphics, reels, and videos.
• Growing our community by responding to messages, engaging in groups, and amplifying learner success stories.
• Monitoring reviews and mentions, turning feedback into compelling content.
• Using insights and analytics to inform strategy and support wider marketing campaigns.
• Aligning with paid activity and working closely with the marketing and PPC teams.
• Occasionally travelling to events or courses to capture authentic, on-the-ground content.

What’s the Best Thing About This Role

The chance to shape and grow Phoenix Health & Safety’s social presence, driving real impact in a business that saves lives by promoting health and safety awareness. You’ll have the creative freedom to test ideas, bring stories to life, and work across multiple campaigns and platforms.

What’s the Most Challenging Thing About This Role

Balancing fast-moving social trends with strategic, data-driven goals while managing multiple platforms and stakeholders.

What We’re Looking For

To be successful in this role, you must have:

• Experience managing social accounts across LinkedIn, Facebook, Instagram and YouTube, ideally in a B2B setting.
• Strong copywriting skills with adaptable tone for professional audiences.
• Confidence using scheduling and social listening tools.
• Ability to report on performance and provide recommendations.
• Experience collaborating with design/video specialists.
• Ability to work cross-functionally with marketing and sales teams.
• Willingness to travel occasionally.

It would be great if you also have:

• Awareness of paid social and its relationship with organic content.
• Familiarity with HubSpot or other CRM tools.
• An interest in health and safety training or professional services marketing.

We know it’s not a skill, but the successful candidate must have permission to work in the UK by the start of their employment.

About Us

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards.

Click on “APPLY” today!

Social Media & Community Management Executive

Location: Hybrid - Cannock, WS12 2HA
Salary: Up to £36,000.00 per annum
Contract Type: Full-time, Permanent
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

Because you see soci.

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• Develop and execute innovative social media strategies aligned with business goals.
• Create, curate, and manage engaging and high-quality content across all social media channels.
• Manage social media calendars, ensuring consistent posting and optimal timing.
• Plan, implement, and optimize paid social media advertising campaigns.
• Monitor social media channels for trends, conversations, and engagement opportunities.
• Respond to comments, messages, and mentions in a timely and brand-appropriate manner.
• Analyse social media performance data and generate regular reports with actionable insights.
• Build and nurture an active and engaged online community.
• Identify and engage with relevant influencers and brand advocates.
• Stay current with social media best practices, tools, and emerging platforms.

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• 3-5 years of experience in social media marketing, with a proven track record of success.
• Expertise across major social media platforms (Instagram, Facebook, Twitter, TikTok, LinkedIn, etc.).
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Experience with social media analytics and reporting.
• Strong understanding of content creation, including copywriting, basic graphic design, and video editing.
• Experience with paid social media advertising and budget management.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Ability to work independently in a remote environment and manage multiple priorities.

• Develop and implement a comprehensive social media strategy aligned with marketing and business objectives.
• Manage and grow the company's presence on platforms such as Instagram, Facebook, TikTok, Twitter, LinkedIn, etc.
• Create, curate, and schedule engaging and high-quality content (visuals, video, copy) tailored to each platform and target audience.
• Monitor social media channels for trends, conversations, and opportunities for engagement.
• Respond to comments and messages in a timely and professional manner, fostering community interaction.
• Plan and manage paid social media advertising campaigns, optimizing for performance and ROI.
• Analyze social media performance metrics, generate reports, and provide insights to improve strategy.
• Collaborate with cross-functional teams (marketing, sales, product) to ensure brand consistency and integrated campaigns.
• Stay up-to-date with the latest social media best practices, tools, and emerging platforms.
• Manage influencer collaborations and partnerships as needed.

• Proven work experience as a Social Media Manager or similar role.
• Demonstrable experience creating engaging content and managing social media campaigns.
• Excellent knowledge of major social media platforms, their algorithms, and best practices.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Experience with paid social advertising (e.g., Facebook Ads Manager, TikTok Ads).
• Strong copywriting and visual storytelling skills.
• Excellent communication, interpersonal, and community management skills.
• Ability to analyze data and translate insights into actionable strategies.
• Experience in the e-commerce sector is a plus.
• Bachelor's degree in Marketing, Communications, or a related field is preferred.

• Develop and implement innovative social media strategies.
• Create, curate, and manage engaging content across multiple platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Manage and grow online communities, fostering positive engagement.
• Plan, execute, and optimize paid social media advertising campaigns.
• Monitor social media trends and competitor activities.
• Analyze social media performance metrics and provide regular reports with actionable insights.
• Collaborate with cross-functional teams to ensure brand consistency.
• Manage social media budgets effectively.
• Stay up-to-date with the latest social media best practices and technologies.

• Proven experience as a Social Media Manager or similar role.
• Demonstrable success in developing and executing social media strategies.
• Excellent knowledge of social media platforms, analytics tools, and advertising techniques.
• Strong content creation and copywriting skills.
• Ability to analyze data and translate it into actionable insights.
• Excellent communication, interpersonal, and organizational skills.
• Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience).

• Develop and execute social media strategies to drive brand awareness and customer engagement.
• Create, curate, and manage engaging content for all social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Manage the social media content calendar, ensuring timely and consistent posting.
• Monitor social media trends, tools, and applications, and apply that knowledge to improve strategy.
• Analyze social media data and metrics to track campaign performance and identify areas for optimization.
• Manage paid social media advertising campaigns, including budget allocation and performance tracking.
• Engage with online communities, respond to comments and customer queries, and manage online reputation.
• Collaborate with marketing and sales teams to align social media efforts with broader business goals.
• Stay up-to-date with the latest social media best practices and technologies.
• Report on key performance indicators (KPIs) and provide actionable insights.

• Proven experience as a Social Media Manager or similar role.
• Excellent knowledge of social media platforms, best practices, and audience engagement strategies.
• Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Proficiency in social media analytics and reporting.
• Strong content creation and copywriting skills.
• Understanding of SEO and web traffic metrics.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Marketing, Communications, or a related field is preferred.
• Ability to work independently and manage time effectively in a remote setting.

• Develop and implement effective social media strategies aligned with business goals.
• Manage and create engaging content for all social media channels (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Monitor social media trends, tools, and applications, and apply that knowledge to increase the use of social media.
• Engage with our online community, respond to comments and queries in a timely manner, and foster positive interactions.
• Plan and execute social media advertising campaigns, managing budgets and optimizing performance.
• Analyze social media metrics and report on key performance indicators (KPIs) such as engagement, reach, and conversion.
• Collaborate with the marketing team to ensure social media activities are integrated with broader marketing campaigns.
• Stay up-to-date with platform updates and best practices for social media marketing.
• Identify and engage with influencers and brand advocates to expand reach.

• Develop and execute comprehensive social media strategies to align with marketing goals and brand objectives.
• Create, curate, and manage engaging and high-quality content (text, image, video) for all social media channels.
• Manage social media advertising campaigns, including budget allocation, targeting, and performance optimization.
• Monitor social media trends, tools, and applications, and apply that knowledge to increase the effectiveness of social media efforts.
• Engage with followers, respond to comments and messages promptly, and foster a positive online community.
• Analyze social media metrics and key performance indicators (KPIs) to track success and identify areas for improvement.
• Collaborate with the marketing, sales, and design teams to ensure brand consistency and integrated campaigns.
• Stay up-to-date with the latest social media best practices, platform updates, and emerging technologies.
• Identify and build relationships with relevant influencers and brand advocates.
• Prepare regular reports on social media performance and present findings to stakeholders.

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience (5+ years) as a Social Media Manager or similar role, with a strong portfolio of successful campaigns.
• In-depth knowledge of major social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.) and their respective audiences.
• Excellent content creation, copywriting, and editing skills.
• Experience with social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Proficiency in social media analytics and reporting tools.
• Strong understanding of digital marketing principles, including SEO and SEM.
• Creative thinking, excellent communication, and interpersonal skills.
• Ability to work independently and collaboratively in a hybrid environment.
• Experience with graphic design tools (e.g., Canva, Adobe Photoshop) is a plus.
• Proven ability to drive engagement and growth on social media platforms.

• Develop, implement, and manage the company's social media strategy across all relevant platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok).
• Create, curate, and publish high-quality, engaging content that reflects the brand's voice and values.
• Monitor social media channels for customer inquiries, comments, and feedback, responding promptly and professionally.
• Build and nurture online communities, fostering positive engagement and brand advocacy.
• Plan, execute, and manage paid social media advertising campaigns to drive traffic, leads, and sales.
• Analyze social media metrics and key performance indicators (KPIs) to track success and identify areas for improvement.
• Stay up-to-date with the latest social media best practices, trends, and technologies.
• Collaborate with cross-functional teams, including marketing, sales, and customer service, to ensure brand consistency.
• Develop social media content calendars and manage the social media posting schedule.
• Identify and engage with influencers and brand advocates.