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Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: 34,532 p.a. FTE (27,625 actual for 30 hours over 4 days)
Contract: Permanent, Part-Time (30 hours over 4 or 5 days)
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays

Are you a passionate estates or retail operations professional ready to make a real difference in the charity sector?

We're recruiting a Retail Operations Manager to support a respected charity retail team with multi-site estates and maintenance coordination.

About the Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores
• Act as main contact for landlords, agents, and external contractors
• Lead health & safety compliance across sites in partnership with internal H&S leads
• Oversee service contracts, waste management, cleaning, and insurance claims
• Work to budget, using lean management practices to control costs
• Represent retail operations at internal meetings and cascade updates
• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We're Looking For

We're looking for someone with:

• Experience in retail, estates or facilities management across multiple sites
• Key knowledge of retail operations
• Strong knowledge of health & safety and contractor management
• Great organisational and planning skills with a keen eye for detail
• The ability to build relationships and influence stakeholders at all levels
• Excellent IT and reporting skills
• A proactive, hands-on approach and the ability to think on your feet
• A background in the charity sector or retail operations is desirable

Why Join Us?

• Flexible working: 30 hours across 4 or 5 days to suit your lifestyle
• No weekend working
• Generous holiday allowance including your birthday off
• A values-driven, inclusive, and supportive environment
• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:

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• Develop and implement effective retail operational strategies to drive sales and customer satisfaction.
• Oversee the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
• Manage inventory levels, stock control, and merchandising standards.
• Implement and enforce company policies and procedures, ensuring compliance and operational consistency.
• Analyze sales data, key performance indicators (KPIs), and market trends to identify opportunities for improvement.
• Develop and execute strategies to increase store profitability and reduce operational costs.
• Lead, motivate, and develop store management teams and staff through coaching and training.
• Ensure a high level of customer service is delivered across all retail locations.
• Manage operational budgets and P&Ls for assigned stores.
• Conduct regular store visits (as needed, though role is primarily remote-managed) and performance reviews.
• Implement visual merchandising standards and promotional activities.
• Ensure health and safety regulations are adhered to in all store environments.
• Drive loss prevention initiatives and minimize shrinkage.
• Collaborate with marketing and merchandising teams to align operational execution with strategic goals.

• Bachelor's degree in Business Administration, Marketing, or a related field; relevant retail certifications are a plus.
• Minimum of 5 years of experience in retail management, with a proven track record of success.
• Demonstrated experience in managing multiple retail locations or a large store.
• Strong understanding of retail operations, inventory management, and visual merchandising.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make informed business decisions.
• Proficiency in retail management software and MS Office Suite.
• Experience in remote team management and performance monitoring.
• Strong understanding of customer service principles.
• Adaptability and ability to thrive in a fast-paced, evolving retail environment.

• Oversee the day-to-day operations of multiple retail stores.
• Drive sales performance and achieve store revenue targets.
• Manage store budgets, inventory, and operational costs.
• Implement and enforce store policies, procedures, and brand standards.
• Recruit, train, and develop a high-performing retail team.
• Ensure exceptional customer service and a positive shopping experience.
• Monitor sales data, analyze trends, and implement action plans to improve performance.
• Manage stock levels, merchandising, and visual presentation.
• Conduct regular store visits for performance reviews and operational checks.
• Ensure compliance with all health, safety, and security regulations.

• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Minimum of 5 years of experience in retail management, with a focus on operations.
• Proven track record of driving sales growth and managing retail teams.
• Strong understanding of retail operations, merchandising, and visual standards.
• Experience with POS systems and retail management software.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage budgets and control operational expenses.
• Customer-centric approach with a passion for service excellence.

• Lead and manage daily store operations to achieve sales and profitability targets.
• Develop and implement effective sales strategies to drive customer engagement and loyalty.
• Oversee inventory management, including stock control, ordering, and merchandising.
• Ensure a high standard of customer service is delivered at all times.
• Recruit, train, coach, and develop retail staff to foster a positive and productive work environment.
• Manage store budgets, including P&L responsibility, and control operational costs.
• Maintain store presentation, visual merchandising standards, and ensure compliance with health and safety regulations.
• Analyze sales data and market trends to identify opportunities for growth.
• Resolve customer complaints and operational issues promptly and effectively.
• Collaborate with regional managers to align store objectives with overall business strategy.

• Proven experience as a Store Manager or Retail Operations Manager.
• Demonstrable success in meeting or exceeding sales targets.
• Strong understanding of retail KPIs, merchandising, and inventory management.
• Excellent leadership, team management, and communication skills.
• Proficiency in retail management software and MS Office Suite.
• Ability to work effectively in a hybrid work environment.
• Customer-centric approach with a passion for retail excellence.

• Overseeing the day-to-day operations of multiple retail stores.
• Managing, training, and motivating store staff to achieve sales targets and maintain high service levels.
• Implementing and enforcing operational policies and procedures to ensure efficiency and consistency.
• Monitoring store performance metrics, identifying trends, and developing action plans for improvement.
• Managing inventory levels, stock control, and visual merchandising standards.
• Ensuring compliance with health, safety, and security regulations.
• Developing and executing local marketing initiatives to drive footfall and sales.
• Handling customer complaints and resolving issues promptly and effectively.
• Conducting regular store visits and performance reviews.
• Contributing to strategic planning and budget management for the retail operations.

• Proven experience in a retail management role, preferably with multi-site responsibility.
• Strong understanding of retail operations, merchandising, and customer service best practices.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive sales performance and achieve targets.
• Proficiency in POS systems and retail management software.
• Strong organizational and problem-solving abilities.
• Ability to work flexibly, including evenings and weekends, as required by the business.
• Passion for the retail industry and delivering exceptional customer experiences.

• Managing the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
• Leading, coaching, and developing store teams to achieve sales targets and provide outstanding customer service.
• Implementing and overseeing visual merchandising standards to create attractive and engaging store environments.
• Managing inventory levels, stock control, and loss prevention measures.
• Monitoring sales performance, analyzing trends, and developing strategies to increase revenue and profitability.
• Ensuring compliance with all company policies, procedures, and health and safety regulations.
• Recruiting, training, and retaining high-performing store staff.
• Conducting regular store visits to assess performance, provide feedback, and implement action plans.
• Managing store budgets and operational expenses effectively.
• Driving customer engagement and loyalty programs to enhance brand reputation.

• Oversee the day-to-day operations of multiple retail stores to ensure smooth and efficient functioning.
• Manage and develop store staff, including recruitment, training, performance management, and motivation.
• Drive sales performance and achieve store targets through effective sales strategies and promotions.
• Ensure consistent high standards of customer service across all locations.
• Monitor and manage inventory levels, stock accuracy, and loss prevention strategies.
• Implement and maintain visual merchandising standards to enhance product presentation.
• Ensure compliance with company policies, procedures, and all relevant legislation.
• Analyze sales data and operational reports to identify trends and areas for improvement.
• Manage budgets and control operational costs effectively.

• Proven experience in retail management, with a focus on operations and team leadership.
• Demonstrable success in managing multiple retail locations or a high-volume store.
• Strong understanding of retail KPIs, sales drivers, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in retail management software and POS systems.
• Strong organizational and problem-solving abilities.
• Ability to travel regularly to different store locations.
• A passion for the retail industry and delivering exceptional customer experiences.

• Oversee the daily operations of multiple retail stores, ensuring smooth functioning and adherence to company standards.
• Manage and develop store teams, including recruitment, training, performance management, and motivation.
• Drive sales performance by implementing effective sales strategies and ensuring targets are met or exceeded.
• Monitor inventory levels, manage stock control, and minimise stock loss through robust procedures.
• Ensure exceptional customer service standards are maintained across all stores, addressing customer feedback and resolving issues promptly.
• Develop and manage store budgets, monitoring expenses and identifying opportunities for cost savings.
• Implement and enforce company policies and procedures, including health and safety regulations.
• Analyse sales data, market trends, and competitor activity to identify business opportunities and challenges.
• Collaborate with marketing and visual merchandising teams to ensure compelling store presentations and effective promotions.
• Manage relationships with suppliers and third-party service providers.
• Conduct regular store visits to assess performance, provide coaching, and ensure operational excellence.
• Contribute to the development of new retail strategies and initiatives.

• Proven experience in retail management, with a strong track record of success in operations and sales.
• Experience managing multiple retail locations or a large store is essential.
• Excellent leadership, team management, and communication skills.
• Strong understanding of retail operations, inventory management, and visual merchandising.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Excellent customer service skills and a passion for creating positive customer experiences.
• Strong analytical and problem-solving abilities, with the capacity to interpret sales data and financial reports.
• Ability to plan, organise, and prioritise effectively in a dynamic environment.
• A degree or diploma in Business Administration, Marketing, or a related field is beneficial.
• Flexibility to travel to different store locations as required by the hybrid working model.