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About HONOR

HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)

Position: Retail Operations Assistant

Job location: London, UK

Responsibilities:

• Data analysis for daily operations: Monitor order data, sales data, traffic data, and inventory data.
• Monthly and Quarterly Operational Data Analysis: Output operational data reports on a monthly and quarterly cycle
• Operation process follow-up: monitor the team's daily operation or activities in the process of compliance, key node management and communication to advance
• Business Analysis: Analyze sales and traffic data, share insights with E-Commerce team. Monitor online market for execution, compliance, and competition.
• E-Channels Business development: Participate in e-commerce channel expansion, assist in channel business negotiations, product introduction, process streamlining, daily operations and maintenance, etc.
• close work with E-Channels/GTM/ retail/MKT team, helping business progress

Qualifications:

• A Bachelor’s degree or above.
• A passion for E-commerce, keenly following the latest trends.
• Strong analytical skills with sound knowledge of Excel, Word and PowerPoint.
• High level of accuracy and attention to detail.
• Sensitive to data, like to analyze and summarize
• Excellent of communication and interpersonal skills.
• Fluent in Chinese and English, both spoken and written.
• Always be curious about what is happening in the field of online marketing.
• with 1-2 years，E-commerce experience, including shop management, product analysis, market analysis, daily operation, activity plan, user management etc.

At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to

Please, send us your resume in English.

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• Oversee all aspects of retail store operations, ensuring efficiency and profitability.
• Develop and execute strategic plans to achieve business objectives and enhance market presence.
• Manage and lead a team of regional and store managers, providing guidance and support.
• Drive initiatives to improve customer experience and loyalty programs.
• Optimize inventory management and supply chain processes to minimize costs and maximize availability.
• Implement and enforce visual merchandising standards across all store locations.
• Analyze sales data, market trends, and competitor activities to identify opportunities and challenges.
• Develop and manage the retail operations budget, ensuring financial targets are met.
• Foster a strong company culture focused on performance, teamwork, and customer service.
• Collaborate with marketing, merchandising, and HR departments to ensure cohesive strategy execution.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• 10+ years of progressive experience in retail management, with at least 5 years in a senior leadership role overseeing multi-site operations.
• Proven track record of driving significant improvements in retail sales, profitability, and operational efficiency.
• Strong understanding of retail KPIs, P&L management, and financial forecasting.
• Expertise in inventory management, supply chain, and visual merchandising.
• Excellent leadership, team-building, and motivational skills.
• Strong analytical and problem-solving capabilities.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Experience with retail technology and omnichannel strategies.
• Willingness to travel extensively as required.

• Oversee the operational performance of multiple retail stores within the Aberdeen region.
• Lead, train, and motivate store teams to achieve sales targets and customer service excellence.
• Implement and enforce company policies, procedures, and visual merchandising standards.
• Manage inventory levels, stock control, and loss prevention strategies.
• Analyse sales data and market trends to identify opportunities for growth and improvement.
• Develop and manage store budgets, ensuring profitability and cost control.
• Ensure compliance with all health, safety, and environmental regulations.
• Conduct regular store visits to assess performance, provide feedback, and offer support.
• Collaborate with head office departments (e.g., Marketing, HR, Merchandising) to align strategies.
• Drive customer engagement and loyalty through exceptional service delivery.
• Recruit, onboard, and develop talented retail staff.

• Proven experience in retail management, with a track record of success in operations.
• Strong understanding of retail KPIs, sales analysis, and inventory management.
• Excellent leadership, team-building, and communication skills.
• Experience in managing budgets and driving profitability.
• Ability to work effectively in a hybrid model, balancing in-store presence with remote responsibilities.
• Knowledge of health and safety regulations in a retail environment.
• Customer-centric approach with a passion for delivering outstanding service.
• Proficiency in retail management software and Microsoft Office Suite.
• Ability to travel regularly within the specified region.

• Oversee the daily operations of assigned retail stores, ensuring high standards of customer service, visual merchandising, and stock management.
• Develop and implement operational strategies to drive sales performance and profitability across all stores.
• Manage store budgets, labour costs, and inventory levels to achieve financial targets.
• Recruit, train, mentor, and develop store managers and their teams.
• Ensure consistent implementation of company policies, procedures, and operational standards.
• Conduct regular store visits to assess performance, provide feedback, and identify areas for improvement.
• Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
• Monitor key performance indicators (KPIs) such as sales, customer satisfaction, and operational efficiency.
• Identify and implement process improvements to enhance store operations and customer experience.
• Maintain a strong focus on health and safety regulations within all retail locations.

• Bachelor's degree in Business Administration, Marketing, or a related field; or equivalent practical experience.
• Minimum of 5 years of experience in retail management, with at least 2 years in an operations management or multi-site management role.
• Proven track record of driving sales performance and achieving operational excellence in a retail environment.
• Strong understanding of retail operations, merchandising, inventory control, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyse sales data and operational reports to make informed business decisions.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Demonstrated ability to manage and develop teams effectively.
• Strong organisational and problem-solving skills.
• Flexibility to travel between store locations and willingness to work a hybrid schedule.

• Manage day-to-day retail operations, ensuring compliance with company policies and procedures.
• Drive sales performance by setting targets, monitoring key performance indicators (KPIs), and implementing effective sales strategies.
• Oversee inventory management, including stock control, ordering, merchandising, and loss prevention.
• Lead, train, and motivate the retail team to achieve high levels of performance and customer satisfaction.
• Develop and implement customer service initiatives to enhance the customer experience.
• Ensure the store environment is well-maintained, visually appealing, and safe for staff and customers.
• Manage staff scheduling, payroll, and performance reviews.
• Handle customer complaints and resolve issues promptly and professionally.
• Collaborate with head office on marketing initiatives, product launches, and promotional activities.
• Monitor competitor activities and market trends to identify opportunities for growth.
• Manage operational budgets and control costs effectively.
• Ensure adherence to all health and safety regulations.

• Proven experience (minimum of 5 years) in retail management, with at least 2 years in a managerial role.
• Demonstrated success in driving sales and achieving retail targets.
• Strong leadership, team management, and motivational skills.
• Excellent customer service and communication abilities.
• Proficiency in retail operations, including inventory management, merchandising, and visual display.
• Experience with point-of-sale (POS) systems and inventory management software.
• Ability to analyze sales data and make informed business decisions.
• Strong organizational and problem-solving skills.
• Knowledge of health and safety regulations in a retail environment.
• Passion for the retail industry and delivering exceptional customer experiences.

• Develop and execute strategic operational plans to achieve company goals and objectives for retail performance.
• Oversee the performance of all retail stores, ensuring consistency in brand standards, customer service, and operational efficiency.
• Lead, mentor, and develop a team of Regional Managers and Store Managers, fostering a high-performance culture.
• Drive sales performance and profitability across all retail locations through effective operational strategies.
• Manage the retail operations budget, including P&L responsibility, forecasting, and cost control.
• Implement and monitor adherence to company policies, procedures, and visual merchandising standards.
• Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
• Oversee inventory management, loss prevention, and stock control initiatives.
• Ensure compliance with all health, safety, and employment regulations across all stores.
• Lead initiatives related to store openings, renovations, and operational changes.
• Collaborate with marketing, merchandising, and e-commerce teams to ensure a seamless omni-channel customer experience.
• Champion innovation and best practices in retail operations.

• Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field; MBA preferred.
• Minimum of 10 years of progressive experience in retail operations management, with at least 5 years in a Director-level role managing multi-site operations.
• Demonstrated success in driving sales growth, profitability, and operational efficiency in a retail environment.
• Strong understanding of retail KPIs, financial management, and P&L responsibility.
• Exceptional leadership, team-building, and coaching skills.
• Excellent communication, negotiation, and presentation abilities.
• Proven ability to develop and implement strategic operational plans.
• Experience with retail technology, including POS systems and inventory management software.
• A customer-centric mindset with a passion for delivering outstanding customer experiences.
• Ability to travel extensively across the UK as required.

• Manage day-to-day store operations to ensure smooth and efficient functioning.
• Lead, train, and motivate a diverse team of retail staff.
• Drive sales performance and achieve store revenue targets.
• Ensure exceptional customer service standards are met and exceeded.
• Oversee inventory management, stock control, and merchandising.
• Implement visual merchandising strategies to enhance store appeal.
• Manage store budgets and control operational costs.
• Ensure compliance with health, safety, and security policies.
• Analyse sales data and market trends to identify opportunities.
• Collaborate with head office on marketing and promotional activities.

• Proven experience in retail management (minimum 5 years).
• Demonstrated success in driving sales and managing store operations.
• Strong leadership and people management skills.
• Excellent customer service orientation.
• Proficiency in inventory management and POS systems.
• Knowledge of visual merchandising techniques.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Passion for the retail industry and customer engagement.