What Jobs are available for Local Retail Chains in Abbots Langley?

Head of Operations | London | Up to 80,000 + Benefits

Are you a proven retail operations leader ready to drive excellence across a dynamic, multi-brand store estate? This is a unique opportunity to join an innovative retail business that's redefining how brands think about physical retail, from first-time entrants to established names testing new concepts. As head of operations, you'll lead large-scale, multi-site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You'll bring world-class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.

As head of operations, you'll have;

* A senior retail operations leader with significant experience running large, multi-site businesses (50+ stores).

* Passionate about retail, operational excellence, and creating exceptional customer experiences.

If you're ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we'd love to hear from you.

Head of Operations | London | Up to 80,000 + Benefits

BBBH34620

• Oversee and optimize daily retail operations across all store locations.
• Develop and implement strategic initiatives to enhance operational efficiency and profitability.
• Manage and mentor a team of regional managers and store staff.
• Ensure consistent execution of brand standards and customer service excellence.
• Analyze sales performance data, identify trends, and develop actionable insights.
• Manage inventory levels, reduce shrinkage, and optimize stock control processes.
• Oversee visual merchandising standards and store layout to maximize sales.
• Ensure compliance with all health, safety, and legal regulations.
• Develop and manage operational budgets, controlling costs effectively.
• Collaborate with cross-functional teams (e.g., Merchandising, Marketing, E-commerce) to drive business growth.

• Extensive experience in multi-site retail operations management.
• Proven track record of driving operational improvements and exceeding sales targets.
• Strong understanding of retail KPIs, inventory management, and supply chain principles.
• Excellent leadership, team management, and motivational skills.
• Strong analytical and problem-solving abilities.
• Proficiency in retail management software and data analysis tools.
• Exceptional communication and interpersonal skills.
• Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent experience.

• Develop and implement strategic operational plans to achieve and exceed sales and profitability targets for assigned retail locations.
• Lead, coach, and inspire a team of store managers and retail staff, fostering a high-performance culture.
• Ensure exceptional customer service standards are consistently met and exceeded across all touchpoints.
• Oversee inventory management, visual merchandising, and stock control processes to optimize stock levels and minimize shrinkage.
• Manage operational budgets, including P&L responsibilities, and implement cost-control measures effectively.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
• Develop and execute effective local marketing and promotional activities.
• Oversee staff recruitment, training, and performance management processes.
• Collaborate with head office departments, including merchandising, marketing, and HR, to align retail operations with overall business objectives.
• Drive operational excellence through effective store audits and the implementation of best practices.
• Represent the brand professionally and uphold its values in all interactions.

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a senior leadership role overseeing multiple stores or a large flagship location.
• Proven track record of achieving significant sales and profitability targets.
• Strong understanding of retail operations, including inventory management, visual merchandising, and customer relationship management.
• Exceptional leadership, team-building, and motivational skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Strong analytical and problem-solving skills, with the ability to interpret financial data and sales reports.
• A passion for customer service and delivering outstanding retail experiences.
• Ability to work effectively under pressure and manage multiple priorities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Lead, mentor, and inspire a team of store managers and their staff to achieve sales targets and operational goals.
• Develop and implement strategic plans to maximize store profitability and enhance customer loyalty.
• Ensure consistent delivery of exceptional customer service standards across all managed locations.
• Oversee inventory management, visual merchandising, and stock control to maintain brand presentation and minimize loss.
• Manage operational budgets, including staffing, payroll, and expenses, ensuring cost-effectiveness.
• Implement and enforce all company policies, procedures, and operational guidelines.
• Conduct regular store visits and performance reviews to identify areas for improvement and provide coaching.
• Collaborate with the merchandising and marketing teams to ensure effective product placement and promotional execution.
• Analyze sales data and market trends to inform strategic decision-making and identify new opportunities.
• Drive initiatives to enhance staff training, development, and engagement.
• Ensure compliance with all health and safety regulations within the retail environment.
• Contribute to the development of new store openings and potential retail initiatives.

• Manage and direct all operational aspects of multiple retail locations, including staffing, inventory, merchandising, and customer service.
• Develop and implement strategies to achieve sales targets, increase profitability, and enhance brand presence.
• Recruit, train, and mentor store management teams, fostering a high-performance culture.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Monitor store performance metrics, analyze sales data, and identify opportunities for improvement.
• Oversee inventory management, stock control, and loss prevention initiatives.
• Drive exceptional customer service standards, ensuring customer satisfaction and loyalty.
• Implement visual merchandising strategies to optimize product presentation and store appeal.
• Manage operational budgets and control expenses effectively.
• Collaborate with marketing and visual merchandising teams to execute campaigns and promotions.

• Proven experience as a Retail Operations Manager or in a similar senior retail management role.
• Demonstrated success in driving sales growth and managing operational efficiency in a retail environment.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of retail operations, merchandising, and inventory management.
• Proficiency in retail management software and POS systems.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, dynamic retail setting.
• Excellent communication and presentation skills.
• Commitment to delivering outstanding customer service.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Oversee the operational efficiency and profitability of a portfolio of retail stores, ensuring alignment with brand standards and company objectives.
• Develop and implement strategic plans to drive sales, enhance customer experience, and optimize store performance.
• Manage store budgets, P&L statements, and operational costs to achieve financial targets.
• Lead, coach, and develop store managers and their teams, fostering a positive and high-performance culture.
• Ensure consistent implementation of visual merchandising standards, stock management, and operational procedures across all stores.
• Monitor inventory levels, sales data, and customer feedback to identify trends and opportunities for improvement.
• Conduct regular store visits and audits to assess operational standards, identify areas for development, and provide constructive feedback.
• Collaborate with the marketing and buying departments to align store strategies with broader company initiatives.
• Manage staffing levels, recruitment, training, and employee relations to ensure optimal team performance.
• Stay abreast of industry best practices and emerging retail trends to maintain a competitive edge.

• Minimum of 6 years of progressive experience in retail management, with at least 3 years in a senior or multi-site management role.
• Proven track record of successfully managing store operations, driving sales growth, and achieving P&L targets.
• Strong leadership, coaching, and team-building skills with the ability to inspire and motivate retail teams.
• In-depth understanding of retail operations, visual merchandising, inventory management, and customer service principles.
• Excellent financial acumen, including experience with budget management and P&L analysis.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to travel regularly across London and occasional travel to other company locations.
• Proficiency in retail management software and CRM systems.
• A degree in Business Administration, Marketing, or a related field is preferred.
• A proactive approach to problem-solving and a passion for delivering outstanding customer experiences.

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of progressive experience in retail management, with a significant focus on operations.
• Proven track record of successfully managing multiple retail locations or complex operational functions.
• Strong understanding of inventory control, supply chain management, and omnichannel retail strategies.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and guide remote teams.
• Proficiency in retail management software, POS systems, and data analysis tools.
• Demonstrated ability to drive operational improvements and achieve key performance indicators (KPIs).
• Experience in developing and implementing training programs.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, remote environment.
• Adaptability and a proactive approach to problem-solving are key.