19 Local Retail Chains jobs in Marlow

• Oversee the day-to-day operations of multiple retail stores to ensure smooth and efficient functioning.
• Manage and develop store staff, including recruitment, training, performance management, and motivation.
• Drive sales performance and achieve store targets through effective sales strategies and promotions.
• Ensure consistent high standards of customer service across all locations.
• Monitor and manage inventory levels, stock accuracy, and loss prevention strategies.
• Implement and maintain visual merchandising standards to enhance product presentation.
• Ensure compliance with company policies, procedures, and all relevant legislation.
• Analyze sales data and operational reports to identify trends and areas for improvement.
• Manage budgets and control operational costs effectively.

• Proven experience in retail management, with a focus on operations and team leadership.
• Demonstrable success in managing multiple retail locations or a high-volume store.
• Strong understanding of retail KPIs, sales drivers, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in retail management software and POS systems.
• Strong organizational and problem-solving abilities.
• Ability to travel regularly to different store locations.
• A passion for the retail industry and delivering exceptional customer experiences.

• Oversee the daily operations of multiple retail stores, ensuring smooth functioning and adherence to company standards.
• Manage and develop store teams, including recruitment, training, performance management, and motivation.
• Drive sales performance by implementing effective sales strategies and ensuring targets are met or exceeded.
• Monitor inventory levels, manage stock control, and minimise stock loss through robust procedures.
• Ensure exceptional customer service standards are maintained across all stores, addressing customer feedback and resolving issues promptly.
• Develop and manage store budgets, monitoring expenses and identifying opportunities for cost savings.
• Implement and enforce company policies and procedures, including health and safety regulations.
• Analyse sales data, market trends, and competitor activity to identify business opportunities and challenges.
• Collaborate with marketing and visual merchandising teams to ensure compelling store presentations and effective promotions.
• Manage relationships with suppliers and third-party service providers.
• Conduct regular store visits to assess performance, provide coaching, and ensure operational excellence.
• Contribute to the development of new retail strategies and initiatives.

• Proven experience in retail management, with a strong track record of success in operations and sales.
• Experience managing multiple retail locations or a large store is essential.
• Excellent leadership, team management, and communication skills.
• Strong understanding of retail operations, inventory management, and visual merchandising.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Excellent customer service skills and a passion for creating positive customer experiences.
• Strong analytical and problem-solving abilities, with the capacity to interpret sales data and financial reports.
• Ability to plan, organise, and prioritise effectively in a dynamic environment.
• A degree or diploma in Business Administration, Marketing, or a related field is beneficial.
• Flexibility to travel to different store locations as required by the hybrid working model.

• Manage and lead a team of retail associates, providing training, coaching, and performance management.
• Oversee all aspects of store operations, including opening and closing procedures, cash handling, and security.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Implement and maintain visual merchandising standards to create an attractive and engaging store environment.
• Manage inventory levels, conduct stocktakes, and minimise shrinkage.
• Drive sales performance through effective sales strategies, customer engagement, and product knowledge.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Collaborate with the marketing team on promotional activities and events.
• Contribute to the overall success and profitability of the retail location.

Zachary Daniels is proud to be retained by a purpose-led, FCA-regulated retailer in the search for a senior national sales leader.

The Opportunity
We're seeking an experienced and values-driven Head of Retail Operations to lead the national field sales and capability strategy for a regulated UK retailer. Reporting directly into the Executive Team, this role is critical to the business's mission: delivering meaningful, compliant, and customer-first services at scale.

You will lead a field-based team of Sales Managers and Learning & Development Managers, overseeing performance, training, and culture across a large multi-site estate. You will also work closely with Regional and Divisional Managers to ensure alignment between operational performance and sales capability in every location.

This is a high-impact, highly visible role suited to a commercial operator who thrives in regulated, customer-focused environments someone who knows what it takes to lead in a complex, multi-region operation.

Key Responsibilities

• Lead the national retail sales operation, including structure, performance, and culture transformation

• Directly manage a UK-wide team of Sales Managers and Learning & Development Managers

• Build and deliver scalable onboarding, coaching, and performance development programmes

• Ensure all sales activity is fully FCA compliant, ethical, and customer-focused

• Work in partnership with Regional and Divisional Managers to drive consistent operational and sales excellence across the retail estate

• Analyse sales performance and drive uplift through actionable insight and best-practice scaling

• Collaborate across functions-Operations, Compliance, and Commercial-to deliver aligned execution

• Regularly engage with frontline teams through national site visits and coaching interventions

• Be a cultural leader, bringing energy and purpose to the field while driving performance

What We're Looking For
We're looking for a dynamic, hands-on commercial leader with experience overseeing large field operations-someone who understands how to lead sales teams in highly regulated sectors and create sustainable growth through people and process.

Essential Experience

• Proven leadership in a large, multi-site environment, operating at national, divisional, or regional level

• Strong background in regulated industries such as financial services, insurance, telecoms, automotive, or regulated retail

• Experience leading and developing field-based sales and L&D teams

• Track record of sales transformation, capability building, and improving conversion at scale

• Working knowledge of FCA regulation, and how to apply it operationally in a retail context

• Demonstrated ability to blend commercial ambition with ethical and customer-first delivery

• Proficiency in CRM systems, digital training platforms, and data-led performance management

Why Join?

• Executive-level influence in a purpose-led, transformation-focused business

• High-impact opportunity to shape culture, capability, and customer outcomes

• Competitive package with bonus, car allowance, and full benefits

• UK-wide remit with meaningful leadership responsibility

Apply Now

• Oversee the operational and commercial performance of a portfolio of retail stores.
• Drive sales, profitability, and key performance indicators (KPIs) across all assigned locations.
• Recruit, train, coach, and develop store teams, including Store Managers.
• Ensure exceptional customer service standards are met and exceeded.
• Implement and maintain visual merchandising guidelines and store standards.
• Manage store budgets, payroll, and inventory levels effectively.
• Conduct regular store visits to assess performance, identify opportunities, and provide feedback.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Foster a positive and engaging work environment for all employees.

• Proven experience in retail management, with a minimum of 5 years in a multi-site or district management role.
• Demonstrated ability to drive sales growth and achieve operational targets.
• Strong leadership, coaching, and team-building skills.
• Excellent understanding of retail operations, visual merchandising, and customer service principles.
• Proficiency in retail sales reporting and performance analysis.
• Strong communication, interpersonal, and problem-solving abilities.
• Flexibility to travel regularly to store locations within the designated district.

• Oversee the operational performance of multiple retail stores.
• Implement and monitor retail operations strategies to drive sales and profitability.
• Manage store budgets, P&L, and operational expenses.
• Ensure compliance with company policies, procedures, and standards.
• Analyse sales trends, customer feedback, and market conditions to identify opportunities.
• Manage inventory levels, stock control, and merchandising standards.
• Provide leadership and support to store managers and their teams.
• Conduct regular store visits to assess performance and provide guidance.
• Implement training programs to enhance staff performance and customer service.
• Identify and implement process improvements to optimise operational efficiency.

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Minimum of 6 years of experience in retail management, with at least 3 years in an operations management or multi-store management role.
• Proven track record of driving sales growth and improving operational efficiency.
• Strong understanding of retail KPIs, financial management, and inventory control.
• Excellent leadership, communication, and people management skills.
• Proficiency in retail management software and MS Office Suite.
• Ability to work effectively in a hybrid environment.
• Strong analytical and problem-solving skills.
• Customer-focused with a passion for delivering exceptional service.