Retail Operations Manager

L3 3AN Liverpool, North West £40000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
Our client, a prominent and expanding retail group, is seeking a motivated and experienced Retail Operations Manager to oversee multiple store locations in and around Liverpool, Merseyside, UK . This role offers a hybrid working model, allowing for effective management both in-store and remotely. You will be responsible for driving sales performance, ensuring exceptional customer service, and optimizing operational efficiency across your designated retail outlets. The ideal candidate will have a strong understanding of retail management, team leadership, and inventory control. You will work closely with store managers and regional teams to implement strategic initiatives and achieve business objectives.

Key Responsibilities:
  • Manage day-to-day operations of assigned retail stores, ensuring high standards of performance.
  • Drive sales and profitability targets through effective merchandising, promotions, and customer engagement.
  • Lead, train, and motivate store teams to deliver outstanding customer service.
  • Oversee inventory management, stock control, and loss prevention strategies.
  • Ensure compliance with all company policies, procedures, and health & safety regulations.
  • Implement visual merchandising standards to enhance store appeal and product presentation.
  • Analyze sales data and operational metrics to identify trends and areas for improvement.
  • Develop and manage store budgets, controlling expenses and optimizing resource allocation.
  • Conduct regular store visits and performance reviews with store managers.
  • Foster a positive and productive working environment for all store staff.
Qualifications:
  • Proven experience in retail management, with a strong understanding of store operations.
  • Demonstrated ability to lead and develop high-performing retail teams.
  • Excellent sales, customer service, and communication skills.
  • Strong understanding of inventory management and loss prevention techniques.
  • Proficiency in retail management software and MS Office Suite.
  • Ability to work independently and manage multiple priorities in a hybrid work environment.
  • Strong analytical and problem-solving skills.
  • Passion for the retail industry and customer satisfaction.
  • Flexibility to travel within the designated region as required.
This hybrid role in Liverpool, Merseyside, UK , offers a fantastic opportunity to drive retail success. Join our client's dedicated team and contribute to their continued growth and reputation for quality.
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Retail Operations Manager

L3 1DA Liverpool, North West £40000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
Our client, a leading retail brand, is seeking a highly motivated and experienced Retail Operations Manager to oversee their stores in the Liverpool, Merseyside, UK area. This is a critical role focused on driving operational excellence, maximising sales performance, and ensuring an exceptional customer experience across multiple retail locations. The successful candidate will be responsible for managing store budgets, inventory control, staff scheduling, and implementing company policies and procedures. You will lead and inspire a team of store managers and staff, providing training, coaching, and performance management to foster a high-achieving culture. Key responsibilities include analysing sales data, identifying trends, and developing strategic plans to boost profitability and market share. You will ensure visual merchandising standards are met, stock levels are optimised, and loss prevention measures are effectively implemented. This role requires a strong understanding of retail operations, customer service best practices, and the ability to motivate teams in a fast-paced environment. You will be the primary point of contact for operational matters within your designated region, liaising with head office departments to ensure seamless operations. The Retail Operations Manager will also be instrumental in driving initiatives related to store renovations, new openings, and special promotions. A proactive approach to problem-solving and a passion for the retail industry are essential. The ideal candidate will possess a proven track record in multi-site retail management and a commitment to delivering outstanding results. This position requires regular travel between store locations within the specified region.
This advertiser has chosen not to accept applicants from your region.

Senior Retail Operations Manager

L1 8JQ Liverpool, North West £45000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a leading retailer with a strong presence in **Liverpool, Merseyside, UK**, is seeking a dynamic and experienced Senior Retail Operations Manager to oversee and optimize the performance of multiple store locations. This role is fundamental to ensuring exceptional customer experiences, driving sales, and maintaining operational efficiency across the retail network. The ideal candidate will possess a proven track record in retail management, with extensive experience in team leadership, inventory control, visual merchandising, and P&L management. You will be responsible for setting operational standards, developing and implementing strategic initiatives to enhance store performance, and ensuring compliance with company policies and procedures. Key duties include recruiting, training, and developing store managers and their teams, fostering a high-performance culture, and driving employee engagement. You will also manage budgets, control costs, and identify opportunities for revenue growth and operational improvements. Performance analysis, reporting, and strategic planning will be integral to the role, requiring strong analytical and decision-making skills. Collaboration with various departments, including marketing, merchandising, and supply chain, will be essential to align store operations with overall business objectives. Ensuring a safe and compliant working environment for all staff and customers is paramount. A minimum of 7 years of experience in retail management, with at least 3 years in a multi-site management capacity, is required. A passion for customer service, strong leadership abilities, and excellent communication and interpersonal skills are essential. If you are a results-oriented retail professional looking to take on a challenging and impactful role in Liverpool, we invite you to apply.
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Senior Retail Operations Manager

L1 4DQ Liverpool, North West £48000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking a highly experienced and results-driven Senior Retail Operations Manager to oversee their flagship store operations in Liverpool, Merseyside, UK . This vital role demands a strategic leader with a passion for retail excellence and a proven ability to drive sales, enhance customer experience, and manage operational efficiency. You will be responsible for leading a team of store managers and staff, ensuring the consistent delivery of high-quality service and adherence to brand standards across all retail touchpoints. Your leadership will be key to maximising profitability and fostering a vibrant, customer-centric retail environment.

Key responsibilities include developing and implementing effective sales strategies to achieve revenue targets, closely monitoring key performance indicators (KPIs) such as sales, footfall, conversion rates, and average transaction value. You will oversee inventory management, visual merchandising standards, and loss prevention initiatives to ensure optimal stock levels and appealing store presentations. Ensuring compliance with all health and safety regulations and company policies is paramount. You will also be responsible for recruiting, training, motivating, and developing your retail team, fostering a positive and high-performance culture. Building strong relationships with suppliers and managing operational budgets effectively will also fall under your remit. The ability to analyse sales data and market trends to identify opportunities for growth and improvement is essential. You will champion the customer experience, ensuring every interaction is positive and memorable.

The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 7 years of progressive experience in retail management, including significant experience in multi-site or flagship store operations. Proven success in driving sales performance and managing operational budgets is essential. Strong leadership, communication, and interpersonal skills are required, along with a deep understanding of retail merchandising, inventory control, and customer relationship management. Experience with retail POS systems and inventory management software is necessary. You must be adept at analysing retail data and translating insights into actionable strategies. This is a demanding but highly rewarding on-site role for a seasoned retail professional ready to make a significant impact.
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Head of Retail Operations

L1 8JQ Liverpool, North West £60000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is seeking an experienced and dynamic Head of Retail Operations to oversee their retail network in Liverpool, Merseyside, UK . This hybrid role combines strategic leadership with on-site engagement, offering flexibility while ensuring strong operational oversight. You will be responsible for developing and implementing operational strategies to drive sales performance, enhance customer experience, and ensure the efficient running of all retail stores. This senior position requires a leader with a proven track record in retail management, team leadership, and P&L responsibility. Key duties include setting performance targets, managing budgets, optimizing inventory management, implementing visual merchandising standards, and ensuring compliance with company policies and health & safety regulations. You will lead, motivate, and develop a team of regional managers and store staff, fostering a positive and high-achieving work environment. The Head of Retail Operations will also play a key role in strategic planning, identifying new market opportunities, and driving operational excellence across the entire retail division. Exceptional analytical skills, strong decision-making capabilities, and a passion for customer service are essential for success in this role.

Responsibilities:
  • Develop and execute comprehensive retail operations strategies to achieve business objectives.
  • Oversee the performance of all retail stores, setting targets for sales, customer satisfaction, and operational efficiency.
  • Manage the retail operations budget, ensuring profitability and cost control.
  • Lead, mentor, and inspire a team of regional managers and store staff.
  • Implement and maintain high standards for visual merchandising, store presentation, and customer service.
  • Optimize inventory management processes to minimize stockouts and reduce waste.
  • Ensure compliance with all company policies, procedures, and regulatory requirements.
  • Analyze sales data and market trends to identify opportunities for growth and improvement.
  • Collaborate with marketing and merchandising teams on promotional activities and product launches.
  • Drive continuous improvement initiatives across the retail network.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
  • Minimum of 7 years of progressive experience in retail management, with at least 3 years in a senior leadership role overseeing multiple locations.
  • Proven success in driving sales growth and profitability in a retail environment.
  • Strong understanding of retail operations, merchandising, inventory management, and customer service principles.
  • Demonstrated ability to lead, motivate, and develop teams.
  • Excellent analytical, strategic thinking, and problem-solving skills.
  • Strong financial acumen and P&L management experience.
  • Excellent communication and interpersonal skills.
  • Ability to travel regularly within the designated region and occasionally to corporate offices.
  • Proficiency in retail management software and MS Office Suite.
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Senior Retail Operations Manager

L1 4JN Liverpool, North West £50000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a prominent name in the retail sector, is seeking a highly experienced and dynamic Senior Retail Operations Manager to oversee their flagship store operations in Liverpool, Merseyside, UK . This critical role requires a dedicated on-site presence to lead store teams, drive sales performance, and ensure an exceptional customer experience. You will be responsible for managing all aspects of store operations, including staff management, inventory control, visual merchandising, and operational efficiency, to achieve and exceed business objectives. This is an excellent opportunity for a seasoned retail professional to make a significant impact in a vibrant retail environment.

Key Responsibilities:
  • Lead, motivate, and manage a team of store staff, including assistant managers, supervisors, and sales associates.
  • Drive sales performance and profitability through effective operational strategies and initiatives.
  • Ensure the highest standards of customer service are consistently delivered.
  • Manage inventory effectively, including stock control, ordering, receiving, and loss prevention.
  • Oversee visual merchandising standards to create an appealing and engaging store environment.
  • Implement and enforce all company policies and procedures related to store operations, health and safety, and security.
  • Manage store budgets and control operational expenses.
  • Analyze sales data, market trends, and competitor activity to identify opportunities for growth.
  • Conduct regular performance reviews and provide ongoing coaching and development for store staff.
  • Ensure compliance with all relevant employment laws and regulations.
  • Collaborate with the regional management team to develop and implement strategic plans.
  • Optimize store layouts and processes for maximum efficiency and customer flow.
The ideal candidate will possess a strong background in retail management, with a proven track record of success in driving sales and managing store operations. Extensive experience in team leadership and development is essential. Excellent understanding of retail KPIs, inventory management, visual merchandising, and loss prevention strategies is required. Strong financial acumen and experience managing P&L responsibility are crucial. Exceptional communication, interpersonal, and problem-solving skills are necessary. The ability to thrive in a fast-paced, customer-focused environment is key. This role demands a visible and hands-on leader dedicated to operational excellence within our Liverpool store.
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Senior Retail Operations Manager

L1 8JQ Liverpool, North West £55000 annum + bon WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client, a prominent high-street fashion retailer, is seeking an experienced Senior Retail Operations Manager to oversee their **Liverpool, Merseyside, UK** stores and contribute to strategic operational planning. This role is crucial for driving store performance, enhancing customer experience, and optimizing operational efficiency across the region. You will be responsible for managing store managers, implementing new operational strategies, ensuring compliance with company policies, and maximizing sales and profitability. The ideal candidate will possess a strong background in retail management, exceptional leadership skills, and a deep understanding of the retail landscape.

Key Responsibilities:
  • Oversee the operational performance of multiple retail stores, ensuring high standards of service and presentation.
  • Manage, coach, and develop a team of store managers, fostering a high-performance culture.
  • Develop and implement strategies to drive sales, increase profitability, and improve operational efficiency.
  • Ensure adherence to all company policies, procedures, and health and safety regulations.
  • Monitor inventory levels, manage stock control, and minimize shrinkage.
  • Analyze sales data and key performance indicators (KPIs) to identify trends and opportunities for improvement.
  • Drive exceptional customer service standards across all stores.
  • Manage budgets for assigned stores, including payroll, operational expenses, and P&L.
  • Implement visual merchandising standards and ensure consistent brand presentation.
  • Collaborate with head office departments (e.g., Buying, Marketing) to support business objectives.
Qualifications and Experience:
  • Minimum of 5 years of experience in multi-site retail management.
  • Proven track record of driving sales and profitability in a retail environment.
  • Strong leadership, coaching, and team development skills.
  • Excellent understanding of retail operations, inventory management, and visual merchandising.
  • Experience in analyzing retail data and using insights to drive decision-making.
  • Strong communication and interpersonal skills.
  • Ability to manage budgets and P&L statements.
  • Familiarity with retail POS systems and operational software.
  • A passion for fashion and a keen eye for retail trends.
  • Flexibility to travel across assigned stores and occasionally to headquarters.
This is a fantastic opportunity for a driven retail leader to take on a significant role within a well-established brand. You will have the autonomy to implement innovative operational strategies and make a tangible impact on the success of the business.
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Senior Retail Operations Manager

L1 0AA Liverpool, North West £45000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a leading retailer, is seeking an experienced and dynamic Senior Retail Operations Manager to oversee their flagship store operations in **Liverpool**. This is a critical on-site role responsible for driving sales performance, ensuring exceptional customer service, and managing the day-to-day running of the store. The ideal candidate will possess a strong background in retail management, with a proven track record of success in managing large teams and complex operations. You will be accountable for achieving ambitious sales targets, controlling costs, and optimizing stock management. Key responsibilities include recruiting, training, and developing a high-performing store team, fostering a positive and motivating work environment. You will ensure adherence to all company policies, procedures, and health and safety regulations. Exceptional leadership skills are essential, enabling you to inspire your team to deliver outstanding customer experiences and uphold the brand's reputation. This role demands a strategic thinker with a keen eye for detail, capable of analyzing sales data, identifying trends, and implementing effective action plans. You will manage inventory levels, oversee visual merchandising standards, and ensure the store environment is always presented to the highest standard. Collaboration with head office departments, such as marketing and merchandising, will be crucial for aligning store strategies with broader business objectives. The ability to manage operational challenges, resolve customer issues promptly, and drive continuous improvement initiatives is vital. This is a challenging yet rewarding opportunity for a results-oriented leader to take ownership of a key retail location and contribute significantly to the company's success.

Responsibilities:
  • Lead and manage all aspects of store operations to achieve sales, profitability, and customer service targets.
  • Recruit, train, develop, and motivate a high-performing team of retail staff.
  • Ensure the highest standards of customer service are delivered at all times.
  • Manage inventory control, stocktaking, and loss prevention strategies.
  • Oversee visual merchandising and ensure store presentation meets brand standards.
  • Implement and enforce company policies, procedures, and health and safety regulations.
  • Analyze sales performance data and develop action plans to drive business growth.
  • Manage store budgets, expenses, and operational costs effectively.
  • Build and maintain strong relationships with key stakeholders, including customers and suppliers.
  • Foster a positive and collaborative work environment that encourages teamwork and employee engagement.
  • Drive operational efficiency and implement continuous improvement initiatives.
Qualifications:
  • Proven experience as a Store Manager or Operations Manager within a retail environment, preferably with P&L responsibility.
  • Demonstrable success in achieving sales targets and managing operational budgets.
  • Strong leadership, team management, and people development skills.
  • Excellent customer service and communication skills.
  • Proficiency in retail management software and POS systems.
  • Ability to analyze sales data and make informed business decisions.
  • Strong understanding of visual merchandising principles and inventory management.
  • Knowledge of health and safety regulations within a retail setting.
  • Ability to work flexible hours, including evenings, weekends, and holidays as required by the business needs.
  • A proactive and results-driven approach to management.
This role is an exciting chance to lead a prominent retail store and influence its success.
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Senior Retail Operations Manager

L1 8JQ Liverpool, North West £50000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client is seeking a highly experienced and results-driven Senior Retail Operations Manager to lead their operations. This is a fully remote position, allowing you to drive strategic initiatives and operational excellence from anywhere. You will be responsible for optimizing all aspects of the retail supply chain, store performance, and customer experience. This role demands a comprehensive understanding of retail management, inventory control, sales strategies, and team leadership. You will analyze sales data, identify trends, and implement operational improvements to maximize profitability and efficiency. The ideal candidate will have a strong background in multi-site retail management, with a proven ability to develop and execute operational plans that align with business objectives. You will lead and mentor store managers and their teams, fostering a culture of high performance, exceptional customer service, and brand advocacy. Key responsibilities include developing and enforcing operational policies and procedures, managing budgets, optimizing inventory levels, and ensuring compliance with health, safety, and merchandising standards. Experience with retail technology, POS systems, and e-commerce integration is highly desirable. We are looking for a strategic thinker with excellent problem-solving skills and the ability to drive change in a dynamic retail environment. This remote role offers a unique opportunity to shape the operational landscape of a growing retail brand and make a significant impact on its success. If you are passionate about retail, possess strong leadership qualities, and thrive in a remote setting, we encourage you to apply. Join our innovative team and contribute to delivering outstanding retail experiences across all channels.

Key Responsibilities:
  • Oversee and optimize all retail operations across multiple locations.
  • Develop and implement effective operational strategies to drive sales and profitability.
  • Lead, mentor, and motivate store management teams.
  • Ensure consistent execution of brand standards and operational procedures.
  • Manage inventory, stock levels, and supply chain logistics.
  • Analyze sales performance data and identify areas for improvement.
  • Enhance the customer experience and drive customer loyalty.
  • Develop and manage operational budgets and resource allocation.
  • Ensure compliance with health, safety, and security regulations.
  • Collaborate with merchandising, marketing, and e-commerce teams.
Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field.
  • 7+ years of progressive experience in retail operations management, preferably across multiple sites.
  • Proven track record of driving operational efficiency and sales growth.
  • Strong leadership and team development skills.
  • Expertise in inventory management, supply chain, and loss prevention.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in retail management software and POS systems.
  • Ability to manage and lead effectively in a remote work environment.
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Virtual Retail Operations Manager

L1 8JQ Liverpool, North West £55000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is looking for a seasoned and strategic Virtual Retail Operations Manager to spearhead their online sales operations. This is a fully remote, remote-first position, empowering you to manage and optimise our client's e-commerce performance from any UK location. You will be instrumental in driving sales, enhancing customer experience, and ensuring the seamless execution of all online retail activities. This role demands a proactive approach, strong analytical skills, and a deep understanding of the digital retail landscape.

Your core responsibilities will involve overseeing the day-to-day operations of the client's online store, including product merchandising, inventory management (in coordination with warehouse teams), order fulfilment processes, and customer service strategies. You will develop and implement innovative strategies to increase online conversion rates, average order value, and customer lifetime value. This includes analysing sales data, market trends, and competitor activities to identify opportunities for growth and improvement. You will manage digital marketing campaigns, collaborate with the marketing team to drive traffic and engagement, and oversee content creation for product pages and promotional materials. A key focus will be on optimising the customer journey, ensuring a smooth and intuitive online shopping experience. You will also be responsible for managing online payment gateways, returns processing, and ensuring compliance with all relevant e-commerce regulations. Performance monitoring, reporting on key metrics, and providing actionable insights to senior management will be critical. You'll work closely with external vendors and technology partners to ensure the smooth functioning of the e-commerce platform. This is a fantastic opportunity to lead from the front in the rapidly evolving world of online retail. The role is fully remote, supporting our client's operations centred around **Liverpool, Merseyside, UK**.
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