48 Local Retail Chains jobs in Roehampton

About R.A.D®

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures.

As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy.

Tuned For The Future.

Role Overview

The Retail Project & Operations Manager will oversee Authorised Dealer operations, merchandising projects and supply chain processes to ensure seamless delivery of R.A.D® products to customers and retail partners, in close partnership with the existing Operations team.

This is a highly cross-functional role that balances execution with hands-on management across purchasing, fulfilment, logistics and retail partner operations. You will play a key role in optimising supply chain efficiency, driving retail growth, managing product flow and supporting apparel and footwear merchandising – embedding & optimising our operational processes to support business growth.

Key Responsibilities

Retail Operations & Project Management (80%)

• Lead and coordinate retail operational projects to support business growth, setting up retail operations for new markets for R.A.D and business expansion of the Authorised Dealer network.
• Oversee the onboarding of new Authorised Dealers across Gym and Running categories, including SKU setup and system integration.
• Ensure smooth delivery of Authorised Dealer orders in partnership with the Ops team for both new and repeat orders.
• Optimise ordering processes for Authorised Dealers, including the implementation of automated B2B systems via Shopify, in partnership with the eCommerce team.
• Manage daily purchasing and inventory processes for retail partners using the NetSuite ERP system alongside Operations and Finance, including forecasting, raising purchase orders, timely invoicing and expediting deliveries where required.
• Ensure inventory and stock levels are positioned in the correct warehouse locations to support Authorised Dealer forecasts and maintain R.A.D service levels.
• Develop and track operational KPIs for retail supply chain efficiency and dealer fulfilment performance.
• Coordinate fulfilment with Operations, 3PL partners and warehouse teams for B2B orders – optimising new inventory solutions for the commercial business to enable new markets.
• Partner with the Commercial Director to build and scale 3PL and logistics infrastructure to support entry into new regional markets.
• Collaborate across Commercial, Product, and Finance teams to streamline workflows, improve processes, and deliver operational efficiencies.

Apparel Merchandising & Buying (20%)

• Manage the apparel buying cycle from order placement through to on-time delivery, including PO management, invoicing and sample tracking.
• Support demand planning and forecasting for apparel and R.A.D extra bits, feeding data into internal teams to align seasonal volumes & go live dates.
• Manage packaging, trims and greige fabric orders, ensuring accurate quantity management aligned to production schedules.
• Partner with vendors to uphold quality standards and ensure delivery to commercial targets and brand expectations.
• Maintain accurate and consistent product data across internal systems and tools.

Requirements

Skills & Experience

• 6+ years’ experience across retail operations, supply chain or merchandising roles.
• Proven track record in demand planning, purchasing and fulfilment.
• Experience managing 3PL, logistics, and retail network operations.
• Strong ERP experience - ideally NetSuite or similar systems.
• Intermediate to advanced Excel proficiency.
• Excellent organisational, time management and communication skills.
• Detail orientated, hands-on & proactive approach. Comfortable working in a fast-paced start-up environment.
• Detail-oriented with a strong sense of ownership and accountability.
• Background in consumer-facing or omnichannel retail environments.
• Eligible to work in the UK.

Benefits

• 25 days holiday plus bank holidays
• Generous personal footwear and clothing allowance
• Family & friends discount and early access to R.A.D® products
• On-site gym
• Quarterly Power of Movement allowance towards fitness pursuits

• Oversee and optimize daily retail operations across all store locations.
• Develop and implement strategic initiatives to enhance operational efficiency and profitability.
• Manage and mentor a team of regional managers and store staff.
• Ensure consistent execution of brand standards and customer service excellence.
• Analyze sales performance data, identify trends, and develop actionable insights.
• Manage inventory levels, reduce shrinkage, and optimize stock control processes.
• Oversee visual merchandising standards and store layout to maximize sales.
• Ensure compliance with all health, safety, and legal regulations.
• Develop and manage operational budgets, controlling costs effectively.
• Collaborate with cross-functional teams (e.g., Merchandising, Marketing, E-commerce) to drive business growth.

• Extensive experience in multi-site retail operations management.
• Proven track record of driving operational improvements and exceeding sales targets.
• Strong understanding of retail KPIs, inventory management, and supply chain principles.
• Excellent leadership, team management, and motivational skills.
• Strong analytical and problem-solving abilities.
• Proficiency in retail management software and data analysis tools.
• Exceptional communication and interpersonal skills.
• Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent experience.

• Develop and implement strategic operational plans to achieve and exceed sales and profitability targets for assigned retail locations.
• Lead, coach, and inspire a team of store managers and retail staff, fostering a high-performance culture.
• Ensure exceptional customer service standards are consistently met and exceeded across all touchpoints.
• Oversee inventory management, visual merchandising, and stock control processes to optimize stock levels and minimize shrinkage.
• Manage operational budgets, including P&L responsibilities, and implement cost-control measures effectively.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
• Develop and execute effective local marketing and promotional activities.
• Oversee staff recruitment, training, and performance management processes.
• Collaborate with head office departments, including merchandising, marketing, and HR, to align retail operations with overall business objectives.
• Drive operational excellence through effective store audits and the implementation of best practices.
• Represent the brand professionally and uphold its values in all interactions.

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a senior leadership role overseeing multiple stores or a large flagship location.
• Proven track record of achieving significant sales and profitability targets.
• Strong understanding of retail operations, including inventory management, visual merchandising, and customer relationship management.
• Exceptional leadership, team-building, and motivational skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Strong analytical and problem-solving skills, with the ability to interpret financial data and sales reports.
• A passion for customer service and delivering outstanding retail experiences.
• Ability to work effectively under pressure and manage multiple priorities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Lead, mentor, and inspire a team of store managers and their staff to achieve sales targets and operational goals.
• Develop and implement strategic plans to maximize store profitability and enhance customer loyalty.
• Ensure consistent delivery of exceptional customer service standards across all managed locations.
• Oversee inventory management, visual merchandising, and stock control to maintain brand presentation and minimize loss.
• Manage operational budgets, including staffing, payroll, and expenses, ensuring cost-effectiveness.
• Implement and enforce all company policies, procedures, and operational guidelines.
• Conduct regular store visits and performance reviews to identify areas for improvement and provide coaching.
• Collaborate with the merchandising and marketing teams to ensure effective product placement and promotional execution.
• Analyze sales data and market trends to inform strategic decision-making and identify new opportunities.
• Drive initiatives to enhance staff training, development, and engagement.
• Ensure compliance with all health and safety regulations within the retail environment.
• Contribute to the development of new store openings and potential retail initiatives.

• Manage and direct all operational aspects of multiple retail locations, including staffing, inventory, merchandising, and customer service.
• Develop and implement strategies to achieve sales targets, increase profitability, and enhance brand presence.
• Recruit, train, and mentor store management teams, fostering a high-performance culture.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Monitor store performance metrics, analyze sales data, and identify opportunities for improvement.
• Oversee inventory management, stock control, and loss prevention initiatives.
• Drive exceptional customer service standards, ensuring customer satisfaction and loyalty.
• Implement visual merchandising strategies to optimize product presentation and store appeal.
• Manage operational budgets and control expenses effectively.
• Collaborate with marketing and visual merchandising teams to execute campaigns and promotions.

• Proven experience as a Retail Operations Manager or in a similar senior retail management role.
• Demonstrated success in driving sales growth and managing operational efficiency in a retail environment.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of retail operations, merchandising, and inventory management.
• Proficiency in retail management software and POS systems.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, dynamic retail setting.
• Excellent communication and presentation skills.
• Commitment to delivering outstanding customer service.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

• Oversee the operational efficiency and profitability of a portfolio of retail stores, ensuring alignment with brand standards and company objectives.
• Develop and implement strategic plans to drive sales, enhance customer experience, and optimize store performance.
• Manage store budgets, P&L statements, and operational costs to achieve financial targets.
• Lead, coach, and develop store managers and their teams, fostering a positive and high-performance culture.
• Ensure consistent implementation of visual merchandising standards, stock management, and operational procedures across all stores.
• Monitor inventory levels, sales data, and customer feedback to identify trends and opportunities for improvement.
• Conduct regular store visits and audits to assess operational standards, identify areas for development, and provide constructive feedback.
• Collaborate with the marketing and buying departments to align store strategies with broader company initiatives.
• Manage staffing levels, recruitment, training, and employee relations to ensure optimal team performance.
• Stay abreast of industry best practices and emerging retail trends to maintain a competitive edge.

• Minimum of 6 years of progressive experience in retail management, with at least 3 years in a senior or multi-site management role.
• Proven track record of successfully managing store operations, driving sales growth, and achieving P&L targets.
• Strong leadership, coaching, and team-building skills with the ability to inspire and motivate retail teams.
• In-depth understanding of retail operations, visual merchandising, inventory management, and customer service principles.
• Excellent financial acumen, including experience with budget management and P&L analysis.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to travel regularly across London and occasional travel to other company locations.
• Proficiency in retail management software and CRM systems.
• A degree in Business Administration, Marketing, or a related field is preferred.
• A proactive approach to problem-solving and a passion for delivering outstanding customer experiences.

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of progressive experience in retail management, with a significant focus on operations.
• Proven track record of successfully managing multiple retail locations or complex operational functions.
• Strong understanding of inventory control, supply chain management, and omnichannel retail strategies.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and guide remote teams.
• Proficiency in retail management software, POS systems, and data analysis tools.
• Demonstrated ability to drive operational improvements and achieve key performance indicators (KPIs).
• Experience in developing and implementing training programs.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, remote environment.
• Adaptability and a proactive approach to problem-solving are key.

• Direct and manage the operational activities of a portfolio of retail stores, ensuring they meet and exceed performance targets.
• Develop and implement effective operational strategies to enhance store efficiency, profitability, and customer satisfaction.
• Oversee inventory management, visual merchandising, and stock control processes to optimise stock levels and minimise losses.
• Ensure strict adherence to all company policies, procedures, and operational standards.
• Recruit, train, motivate, and develop store management teams to foster a high-performance culture.
• Monitor sales performance, analyse key retail metrics, and implement action plans to drive revenue growth.
• Manage operational budgets, control costs, and identify opportunities for efficiency improvements.
• Ensure a consistently high standard of customer service across all managed stores, resolving escalated customer issues promptly.
• Maintain a safe, secure, and compliant working environment for all employees and customers.
• Collaborate with merchandising, marketing, and HR teams to ensure cohesive brand execution and operational support.
• Conduct regular store visits and performance reviews to provide feedback and support to store managers.
• Implement and manage new retail initiatives and technologies to enhance store operations.

• A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.
• A minimum of 7 years of progressive experience in multi-site retail management, with a significant portion in a senior operational role.
• Demonstrated success in driving sales, managing operational costs, and improving store performance.
• Strong leadership, people management, and team development skills.
• Excellent understanding of retail operations, including inventory management, visual merchandising, and customer service principles.
• Proficiency in retail management software and POS systems.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Exceptional communication, interpersonal, and stakeholder management skills.
• A proactive and results-oriented approach with a passion for delivering outstanding customer experiences.
• Ability to travel regularly to assigned store locations.
• Flexibility to work varied hours, including weekends and holidays, as dictated by business needs.