25 Local Services jobs in Cromer

• Provide clinical leadership and operational management for community support services.
• Develop, implement, and review individualised care and support plans.
• Supervise, mentor, and support a team of care workers and support staff.
• Ensure compliance with all relevant legislation, regulatory standards, and company policies.
• Conduct regular assessments of service user needs and monitor the effectiveness of care delivery.
• Manage staff rotas, training, and professional development.
• Act as a point of contact for service users, their families, and external agencies.
• Promote a culture of safety, dignity, and respect within the team and among service users.
• Participate in on-call rotas as required.
• Contribute to the strategic development and improvement of services.

• Registered Nurse (RGN/RMN) or equivalent qualification in Social Work, Health and Social Care, or a related discipline.
• Significant experience working within community care or social services, with at least 3 years in a leadership role.
• In-depth knowledge of relevant legislation and CQC standards.
• Proven ability to lead and motivate a team.
• Excellent communication, assessment, and care planning skills.
• Strong understanding of safeguarding vulnerable adults and children.
• Proficiency in IT skills, including care management software.
• Commitment to ongoing professional development.
• A full UK driving licence and access to a vehicle is essential for this community-based role.

• Provide clinical leadership and operational management for community mental health services, ensuring the highest standards of care are maintained.
• Lead, mentor, and support a diverse team of mental health professionals, including nurses, therapists, and support workers.
• Develop and implement evidence-based treatment plans and care pathways tailored to individual service user needs.
• Conduct clinical assessments, risk assessments, and provide therapeutic interventions.
• Ensure compliance with all relevant professional, ethical, and legal standards and regulations.
• Manage caseloads effectively, ensuring appropriate allocation and supervision of clinical work.
• Promote a culture of recovery, empowerment, and person-centred care within the service.
• Collaborate with external agencies, stakeholders, and families to ensure integrated and seamless care delivery.
• Contribute to service development, quality improvement initiatives, and outcome monitoring.
• Participate in on-call rotas and provide crisis intervention as required.

• Registered Mental Health Nurse (RMN), Registered Psychologist, or other relevant professional qualification (e.g., Social Worker, Occupational Therapist) with current professional body registration.
• A Master's degree in a relevant field (e.g., Mental Health, Psychology, Health Management) is desirable.
• A minimum of 6 years of post-qualification experience in mental health care, with at least 3 years in a supervisory or leadership role.
• Proven experience in managing and leading multidisciplinary teams.
• In-depth knowledge of current mental health legislation, policies, and best practices.
• Demonstrated expertise in various therapeutic modalities and recovery-oriented approaches.
• Excellent clinical assessment, diagnostic, and intervention skills.
• Strong understanding of safeguarding principles and procedures.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to work effectively in a hybrid model, demonstrating strong organisational and time-management skills.

• Providing clinical leadership and direction to a multidisciplinary team of mental health professionals.
• Ensuring the delivery of safe, effective, and person-centred mental health care in line with national standards and best practices.
• Developing, implementing, and monitoring clinical governance frameworks and quality improvement initiatives.
• Managing caseloads and service provision to meet demand and optimise patient outcomes.
• Conducting clinical assessments and providing therapeutic interventions where necessary.
• Offering clinical supervision and professional development support to team members.
• Collaborating with external agencies and stakeholders to ensure integrated care pathways.
• Participating in the recruitment and retention of clinical staff.
• Managing budgets and resources effectively to ensure service sustainability.
• Promoting a culture of continuous learning, innovation, and reflective practice within the team.
• Handling complex case management and contributing to service development planning.

• Providing clinical leadership and direction to a team of mental health professionals, including nurses, therapists, and support workers.
• Ensuring the effective and efficient delivery of mental health assessments, care planning, and interventions.
• Overseeing clinical governance, risk management, and adherence to professional standards and best practices.
• Developing and implementing service improvement initiatives to enhance patient outcomes and service accessibility.
• Conducting complex case reviews, offering expert clinical advice and support.
• Collaborating with external agencies, stakeholders, and service users to foster integrated care pathways.
• Mentoring, supervising, and supporting the professional development of team members.
• Managing team performance and addressing any operational or clinical challenges.
• Championing a positive, supportive, and recovery-oriented approach to mental health care.
• Participating in on-call rotas as required.

• Develop, implement, and monitor individualised support plans for service users, ensuring they meet specific needs and goals.
• Coordinate the provision of mental health support services, including accessing community resources and healthcare professionals.
• Liaise effectively with service users, their families, carers, and external agencies to ensure a holistic approach to care.
• Recruit, train, supervise, and manage a team of community support workers, providing ongoing guidance and performance feedback.
• Ensure compliance with all relevant legislation, policies, and procedures, including safeguarding and data protection.
• Maintain accurate and up-to-date records of service user progress, incidents, and support provided.
• Organize and facilitate regular team meetings and case reviews.
• Manage service budgets and resources effectively.
• Identify opportunities for service improvement and contribute to service development initiatives.
• Respond to emergencies and critical incidents in a timely and appropriate manner.
• Promote a positive and supportive environment for both service users and staff.

• A relevant qualification in Health and Social Care, Psychology, Social Work, or a related field (e.g., NVQ Level 3 or 4, Diploma).
• Proven experience (minimum 4 years) in a coordinating or supervisory role within community or social care, with a focus on mental health.
• Strong understanding of mental health conditions, recovery principles, and support strategies.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to manage and motivate a team.
• Proficiency in record-keeping and using care management software.
• Knowledge of safeguarding procedures and relevant legislation.
• Full UK driving license and access to a vehicle for community-based work.
• Ability to work effectively in a hybrid model, balancing remote administrative tasks with face-to-face client interactions.

• Managing the day-to-day operations of community-based mental health support services.
• Leading, motivating, and supervising a team of support staff, including performance management and professional development.
• Developing, implementing, and regularly reviewing individualized care and support plans.
• Ensuring compliance with all relevant legislation, policies, and procedures, including safeguarding protocols.
• Building and maintaining strong working relationships with service users, their families, and external stakeholders (e.g., NHS, local authorities).
• Conducting risk assessments and implementing strategies to manage identified risks.
• Participating in the recruitment and selection of new team members.
• Monitoring service quality and implementing improvements based on feedback and outcomes.
• Managing budgets and resources effectively to ensure sustainable service delivery.
• Providing crisis intervention and support when necessary.

If you enjoy being in an office and like meeting people, this is the role for you. You'll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the British Red Cross office. We would like you to: - Be available to volunteer on a regular basis. - Be able to commit to a shift on a Wednesday or Thursday - 10am-1pm. - Be able to commit to volunteering for a minimum of 12 months. - Have confident phone use, good customer service skills, and good IT skills. Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. We may not always be able to host 15 – 17 year olds, please get in touch and we can support you to find another role in your area. If you have any questions before applying, please contact us at

Why we want you: We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.

• Tasks: Giving a warm welcome to customers visiting or phoning us.

Helping people wanting to hire a wheelchair or other equipment.

Using a computer-based stock control system.

Showing people how to use equipment.

Taking payments / donations

• Skills: Physically able to safely lift or move wheelchairs and other mobility equipment

Some customer service experience is desirable.

Enjoy meeting people and good people skills.

Able to work independently and in a team.

Good IT skills.

Able to commit to a regular shift on a weekly basis.

• Benefits: Meet new people and be part of a dynamic and inclusive team.

A great opportunity to use your existing skills or gain new ones.

An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a positive difference to people's lives.

All training and induction for the role.

Reasonable pre-agreed travel expenses for the role including for attending training.

We are pleased to share an opportunity for someone to join the team, as a Customer Service Advisor

Location: Burnet Road, Norwich

Key Responsibilities:

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway

Please follow the link below to see the attached Job Description for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

Job Types: Full-time, Permanent

Pay: £26,732.16 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products and services.
• Process orders, forms, applications, and requests.
• Identify and escalate priority issues to the appropriate department.
• Investigate and resolve customer complaints.
• Maintain customer records by updating account information.
• Completing call logs and reports.
• Gathering customer feedback to improve service.
• Adhering to company policies and procedures.
• Collaborating with team members to achieve departmental goals.

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and basic software.
• A positive attitude and a commitment to customer satisfaction.
• Ability to work effectively both independently and as part of a team in a hybrid model.
• Familiarity with common CRM software is a plus.