607 Local Services jobs in Cromer

Berry Recruitment have a new exciting opportunity for a Customer Service Administrator for a busy client based in King's Lynn.

The Role:

You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.

You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.

You will be required to have good organisational skills, have good IT skills and excellent customer service skills.

Duties required include:

• Diary Management & Logistics of Engineers
• Procurement of Parts for Jobs
• Quotations
• Call Handling
• Emails
• Offering Updates of Appointments to Customers and Managing these Processes

Pay: 23,500.00-26,000.00 per year

Previous experience within Administration and working within an Administration environment is required.

For further information, please contact Lauren at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Noodle Talent Partners are working with a friendly, dynamic and progressive organisation based on the outskirts of Norwich, recruiting for the position of Customer Service Advisor and looking for an enthusiastic, personable individual to join the team.

This is a lovely opportunity to work with a great group of individuals who manage incoming enquiries into the business via telephone and email, utilising your outgoing personality and professional approach to provide an excellent service and positive first impression of the business, handling enquiries and progressing these onto the relevant team members. 

This is a permanent, full time position working Monday to Friday 9am-5pm with 1 hour lunch break. 

The Package

• Salary of £24,000
li>Discretionary annual bonus
• Upto 28 days annual leave PLUS bank holidays
li>Free onsite parking, lovely modern & welcoming working environment
• Discounted Gym membership
• Life assurance
• Employee Assistance Programme
• Pension Scheme
• Company Share Scheme
• Company Sick pay
• Free annual eye test and contribution to glasses
• Discount on financial services
• Training and development
• Friendly, supportive team who invest in their people and development

and more!

Responsibilities

• Managing inbound business customer enquiries in a professional manner and providing excellent service 
< i>Building rapport with customers, providing information and expertise to build trust with customers and maximise each incoming opportunity
• Maintaining call quality and high standards of work
• Tracking information accurately on company systems
• Following up with customers including call backs where required
• Update management on any challenges, issues or areas for improvement
• Any other daily tasks as required by the team leader within the role 

What Experience, Skills and Attributes are we looking for?

li>Minimum of 1-2 years existing office based customer service experience
• Strong communication skills, listening skills and professional, friendly telephone manner
• Excellent interpersonal skills, ability to build relationships with new and existing customers
• Team working skills and a desire to see the team and the business do well
• Able to problem solve and use initiative to overcome any challenges
• Excellent time management and organisation skills
• A strong work ethic
• High levels of accuracy and attention to detail, along with IT skills including use of Microsoft Office

If this great opportunity is of interest to you, please ensure your CV is up-to-date and apply online using the link as soon as possible.

Thank you

Customer Service | Client Relations | Office Support | Sales Administrator | Inbound Calls | Financial Services | Professional Services

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team.

Location: Norwich City Centre

Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working)
Duration: 3 months initially
Pay rate: 13.80 PAYE per hour + holiday pay
Parking: Parking available, however, needs to be booked in advance, good public transport links.

Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.

Start Date: Monday 29th September

The roles:

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.
• The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• The person will also be required to demand capture to so the call data can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
• There are no data protection questions asked at this stage as this will be verified by the end team.
• The initial training is for 1 week.

Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre.

Please only apply of you are available on no more than 2 week's notice.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.




What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 8.30am until 5.30pm
• 9am until 6pm

LMIND

Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team.

Location: Norwich City Centre

Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working)
Duration: 3 months initially
Pay rate: 13.80 PAYE per hour + holiday pay
Parking: Parking available, however, needs to be booked in advance, good public transport links.

Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.

Start Date: Monday 29th September

The roles:

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.
• The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• The person will also be required to demand capture to so the call data can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
• There are no data protection questions asked at this stage as this will be verified by the end team.
• The initial training is for 1 week.

Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre.

Please only apply of you are available on no more than 2 week's notice.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

• Supervise, coach, and motivate a team of customer service representatives to achieve performance targets.
• Monitor team performance, providing regular feedback and conducting performance reviews.
• Handle complex and escalated customer inquiries and complaints with professionalism and efficiency.
• Ensure adherence to company policies, procedures, and quality standards.
• Assist in the training and onboarding of new customer service team members.
• Identify opportunities for service improvement and implement solutions.
• Generate reports on key customer service metrics and team performance.
• Foster a positive and collaborative team environment.
• Act as a point of escalation for customer issues that cannot be resolved by frontline agents.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficiency with CRM software and customer service platforms.
• Ability to train, mentor, and motivate team members.
• Detail-oriented with strong organizational skills.
• Patience and empathy when dealing with customer issues.
• High school diploma or equivalent; further education or certifications are a plus.

We are seekingpart time Customer Service Advisors on a temp to perm basis, various shifts available including hours ranging from;

5pm-8pm and 1pm-6pm across Monday-Sunday

Main duties will include (but not limited to):

• Answer and manage diverse customer calls, emails, and live chats
• Resolve issues, provide advice, and deploy engineers across East Anglia
• Book heating system services and log urgent jobs for over 600 field engineers
• Calm distressed customers and ensure a smooth, professional service journey
• Update systems accurately and liaise with teams to deliver timely solutions

Previous Customer Service experience is essential.

This role is in office only in Norwich, no remote or hybrid working available.

Please apply online or for further details please contact Indiah at Atkinson Moss