190 Managed Services jobs in the United Kingdom
Director-Managed Services
London, London
S&P Global
Posted 24 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
13
**Job Title:** Director, Head of Regulatory Operations-Managed Services
**Location:** London
**Department:** Cappitech Consulting
**Reports To:** Executive Director, Head of Cappitech Consulting
**Job Summary:**
This role will own the strategy, execution and commercial development to drive Cappitech's Regulatory Operations Managed Services capabilities.
This role will oversee multiple teams/pods of operations teams providing a managed service to various clients, either through a full outsourcing arrangement or through partial/ad hoc support to assist our client's operations teams to fulfill their regulatory obligations.
The Director role is a strategic position that will need to collaborate with multiple stakeholders including sales, business development, product, etc.
As part of Cappitech's Managed Services offering, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are critical.
**Responsibilities**
+ Set strategic direction for the commercial reg ops offering
+ Hire and develop of team as a ring fenced pod or cross client
+ Develop internal runbooks, policies, training documentation, artifacts to support training and management of the team
+ Create KPI's on clients engagement and success factors for senior stakeholders.
+ Develop and implement a tracking system to monitor the scope of support activities.
+ Establish and manage an approval and prioritization process for new and non-standard reporting requests.
+ Define, implement, and align RACI matrices and Service Level Agreements (SLAs) with key internal teams.
+ Drive automation and standardization solutions based on business needs and demand.
+ Prioritize and track reporting enhancements in collaboration with internal and external stakeholders.
**Candidate Requirements**
+ Bachelor's degree required.
+ Minimum 10+ years of experience in regulatory transaction reporting within a major buy-side institution, top-tier investment bank, or management consultancy.
+ Hands on experience with regulatory reporting operations such as EMIR, MiFID, ASIC, MAS, HKMA, CSA, SFTR, or CFTC/SEC-SBSR is essential.
+ Deep expertise in building, developing and managing global operations teams in the transaction reporting domain.
+ Strong risk management awareness with the ability to identify risk events and escalate appropriately to senior management.
+ Solid understanding of derivatives, transaction information and reference data, with the capability to interpret requirements, source relevant data, and translate findings into internal workflows.
+ Broad knowledge of front, middle, and back-office functions within financial institutions.
+ Broad understanding of market infrastructure in OTC and ETD derivatives including trading venues, clearing houses and service providers.
+ Solid understanding of trade lifecycles.
+ Proven track record in owning and implementing new processes and driving change management initiatives.
+ Demonstrated ability to lead projects and processes with clear plans, objectives, timelines, and successful outcomes. Skilled in independently creating and presenting executive summaries and management updates.
+ Strong influencing skills with the ability to lead and motivate stakeholders across teams and the wider organization.
+ Clear and communication style, and comfortable engaging with clients, senior leaders and various internal/external stakeholders.
+ Solution-oriented mindset with a history of successfully implementing, standardizing, and improving processes.
+ Excellent collaboration skills for managing projects across global teams, combined with the ability to work independently as a self-starter.
+ Excellent project management skills, including strategy development, framework setting, end-to-end project ownership, goal and task setting, progress tracking, stakeholder communication, issue resolution, and managing change requests and competing priorities.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
**Grade Level (for internal use):**
13
**Job Title:** Director, Head of Regulatory Operations-Managed Services
**Location:** London
**Department:** Cappitech Consulting
**Reports To:** Executive Director, Head of Cappitech Consulting
**Job Summary:**
This role will own the strategy, execution and commercial development to drive Cappitech's Regulatory Operations Managed Services capabilities.
This role will oversee multiple teams/pods of operations teams providing a managed service to various clients, either through a full outsourcing arrangement or through partial/ad hoc support to assist our client's operations teams to fulfill their regulatory obligations.
The Director role is a strategic position that will need to collaborate with multiple stakeholders including sales, business development, product, etc.
As part of Cappitech's Managed Services offering, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are critical.
**Responsibilities**
+ Set strategic direction for the commercial reg ops offering
+ Hire and develop of team as a ring fenced pod or cross client
+ Develop internal runbooks, policies, training documentation, artifacts to support training and management of the team
+ Create KPI's on clients engagement and success factors for senior stakeholders.
+ Develop and implement a tracking system to monitor the scope of support activities.
+ Establish and manage an approval and prioritization process for new and non-standard reporting requests.
+ Define, implement, and align RACI matrices and Service Level Agreements (SLAs) with key internal teams.
+ Drive automation and standardization solutions based on business needs and demand.
+ Prioritize and track reporting enhancements in collaboration with internal and external stakeholders.
**Candidate Requirements**
+ Bachelor's degree required.
+ Minimum 10+ years of experience in regulatory transaction reporting within a major buy-side institution, top-tier investment bank, or management consultancy.
+ Hands on experience with regulatory reporting operations such as EMIR, MiFID, ASIC, MAS, HKMA, CSA, SFTR, or CFTC/SEC-SBSR is essential.
+ Deep expertise in building, developing and managing global operations teams in the transaction reporting domain.
+ Strong risk management awareness with the ability to identify risk events and escalate appropriately to senior management.
+ Solid understanding of derivatives, transaction information and reference data, with the capability to interpret requirements, source relevant data, and translate findings into internal workflows.
+ Broad knowledge of front, middle, and back-office functions within financial institutions.
+ Broad understanding of market infrastructure in OTC and ETD derivatives including trading venues, clearing houses and service providers.
+ Solid understanding of trade lifecycles.
+ Proven track record in owning and implementing new processes and driving change management initiatives.
+ Demonstrated ability to lead projects and processes with clear plans, objectives, timelines, and successful outcomes. Skilled in independently creating and presenting executive summaries and management updates.
+ Strong influencing skills with the ability to lead and motivate stakeholders across teams and the wider organization.
+ Clear and communication style, and comfortable engaging with clients, senior leaders and various internal/external stakeholders.
+ Solution-oriented mindset with a history of successfully implementing, standardizing, and improving processes.
+ Excellent collaboration skills for managing projects across global teams, combined with the ability to work independently as a self-starter.
+ Excellent project management skills, including strategy development, framework setting, end-to-end project ownership, goal and task setting, progress tracking, stakeholder communication, issue resolution, and managing change requests and competing priorities.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
This advertiser has chosen not to accept applicants from your region.
0
Sales Executive – SAP Cloud & Managed Services
Southampton, South East
Whitehall Resources
Posted 2 days ago
Job Viewed
Job Description
Sales Executive – SAP Cloud & Managed Services
A Sales Executive is required by Whitehall Resources to join a leading provider of managed cloud and technical services for SAP on a permanent basis. This is a UK-based role with a hybrid working model, combining home working with time in the South Coast office to collaborate closely with technical teams and leadership.
This is a pivotal role focused on building and scaling the company’s UK presence. You will lead new business acquisition, develop enterprise relationships, and position SAP and cloud solutions as strategic enablers of business transformation. This role offers the opportunity to shape the UK strategy from the ground up while working alongside technical experts and experienced leadership.
Do you have?
- Proven track record in selling SAP transformation services, such as SAP S/4HANA, SAP RISE, BTP, or cloud-based SAP solutions, to enterprise or upper mid-market clients?
- Experience managing complex deals, ideally in the £500k–1M+ contract range?
- Strong understanding of cloud migration, including AWS, Azure, Google Cloud, and the basics of hosting applications on data centres?
- The ability to engage and build trust with C-level stakeholders and senior IT leaders?
- Commercial acumen, negotiation skills, and experience creating win-win contractual agreements?
- A proactive, entrepreneurial approach with the ability to work autonomously while aligning with wider organisational objectives?
- Excellent communication, presentation, and relationship-building skills?
Would you like to?
- Play a leading role in establishing a UK footprint for a respected international SAP and cloud services provider?
- Work closely with onshore delivery teams to bring technical expertise into the sales process early, differentiating your proposals from competitors?
- Build and nurture high-value enterprise relationships, delivering innovative solutions aligned to their business objectives?
If so, please apply!
Key Responsibilities
- Identify and engage new business opportunities across UK enterprise and upper mid-market organisations.
- Lead the full sales cycle: prospecting, qualification, proposal development, negotiation, and closure.
- Craft bespoke value propositions for SAP and cloud services, working closely with technical teams to align solutions to client strategies.
- Build trusted relationships with CIOs, CFOs, and senior IT leaders, positioning the organisation as a strategic partner.
- Collaborate with internal teams—delivery, pre-sales, and marketing—to ensure seamless execution and client satisfaction.
- Maintain accurate pipeline and revenue forecasts using CRM and internal reporting processes.
- Stay current on industry trends, SAP innovations, and competitor offerings to inform client conversations and sales strategy.
Personal Profile
- Results-driven, entrepreneurial, and motivated to build something from the ground up.
- Ambitious, resilient, and proactive with a growth mindset.
- Collaborative, able to engage technical and non-technical stakeholders effectively.
- Strategic thinker with strong problem-solving and analytical skills.
- Comfortable working autonomously while contributing to wider team success.
This advertiser has chosen not to accept applicants from your region.
1
Sales Executive - SAP Cloud & Managed Services
Southampton, South East
Whitehall Resources
Posted today
Job Viewed
Job Description
Job Description
Sales Executive – SAP Cloud & Managed Services
A Sales Executive is required by Whitehall Resources to join a leading provider of managed cloud and technical services for SAP on a permanent basis. This is a UK-based role with a hybrid working model, combining home working with time in the South Coast office to collaborate closely with technical teams and leadership.
This is a pivotal role focused on building and scaling the company’s UK presence. You will lead new business acquisition, develop enterprise relationships, and position SAP and cloud solutions as strategic enablers of business transformation. This role offers the opportunity to shape the UK strategy from the ground up while working alongside technical experts and experienced leadership.
Do you have?
- Proven track record in selling SAP transformation services, such as SAP S/4HANA, SAP RISE, BTP, or cloud-based SAP solutions, to enterprise or upper mid-market clients?
- Experience managing complex deals, ideally in the £500k–1M+ contract range?
- Strong understanding of cloud migration, including AWS, Azure, Google Cloud, and the basics of hosting applications on data centres?
- The ability to engage and build trust with C-level stakeholders and senior IT leaders?
- Commercial acumen, negotiation skills, and experience creating win-win contractual agreements?
- A proactive, entrepreneurial approach with the ability to work autonomously while aligning with wider organisational objectives?
- Excellent communication, presentation, and relationship-building skills?
Would you like to?
- Play a leading role in establishing a UK footprint for a respected international SAP and cloud services provider?
- Work closely with onshore delivery teams to bring technical expertise into the sales process early, differentiating your proposals from competitors?
- Build and nurture high-value enterprise relationships, delivering innovative solutions aligned to their business objectives?
If so, please apply!
Key Responsibilities
- Identify and engage new business opportunities across UK enterprise and upper mid-market organisations.
- Lead the full sales cycle: prospecting, qualification, proposal development, negotiation, and closure.
- Craft bespoke value propositions for SAP and cloud services, working closely with technical teams to align solutions to client strategies.
- Build trusted relationships with CIOs, CFOs, and senior IT leaders, positioning the organisation as a strategic partner.
- Collaborate with internal teams—delivery, pre-sales, and marketing—to ensure seamless execution and client satisfaction.
- Maintain accurate pipeline and revenue forecasts using CRM and internal reporting processes.
- Stay current on industry trends, SAP innovations, and competitor offerings to inform client conversations and sales strategy.
Personal Profile
- Results-driven, entrepreneurial, and motivated to build something from the ground up.
- Ambitious, resilient, and proactive with a growth mindset.
- Collaborative, able to engage technical and non-technical stakeholders effectively.
- Strategic thinker with strong problem-solving and analytical skills.
- Comfortable working autonomously while contributing to wider team success.
This advertiser has chosen not to accept applicants from your region.
2
Sales Director (Managed Services)
IP-People
Posted 2 days ago
Job Viewed
Job Description
Sales Director – Managed Services
UK – | Flexible Location (multiple offices across business) + Travel to Client Sites
Compensation: £85k - £00k + Double OTE
We’re supporting a leading Managed Service Provider in the search for a Sales Director to drive growth, retention, and commercial excellence across a portfolio of key national accounts.
This is a high-impact leadership role within a nationally recognised technology business, delivering end-to-end Managed IT, Cloud , and Cybersecurity solutions. With a strong reputation for innovation, service quality, and a people-first culture, you’ll be part of a dynamic leadership team shaping national strategy and accelerating profitable growth.
The Role:
- Take full ownership of Sales performance against both revenue and gross profit targets , ensuring scalable, sustainable growth across the client base.
- Lead, coach, and develop a team of Account Managers , driving accountability and high performance.
- Work closely with your team to create and execute strategic growth plans for key accounts—focused on service adoption, client retention, and margin improvement.
- Support the development of profitably structured, high-value proposals , collaborating with technical and commercial teams to deliver sustainable GP growth.
- Act as a senior point of contact for strategic client relationships, engaging at C-level to influence business outcomes and strengthen partnerships.
- Maintain visibility across all sales pipelines , ensuring opportunities are qualified, well-documented, and margin-aware.
- Provide accurate forecasting and performance reporting to the Chief Commercial Officer.
- Identify and execute on whitespace opportunities within existing accounts to expand the managed services footprint.
- Partner with marketing to design and deliver national campaigns that drive growth and client engagement.
- Contribute to leadership discussions, sharing insights and aligning best practices to maximise commercial performance.
What We’re Looking For:
- 5+ years’ experience in Sales or Account Leadership roles within a Managed Service Provider or IT Services organisation.
- Proven success in driving revenue and gross profit growth through account development and strategic client management.
- Strong understanding of the MSP portfolio – including Microsoft 365 , Azure , Cloud Infrastructure , Cybersecurity , and Modern Workplace solutions.
- Commercially astute with strong financial literacy—comfortable managing pricing, deal structuring, and margin analysis.
- Demonstrated ability to lead and inspire high-performing teams , fostering accountability and continuous improvement.
- Excellent relationship management and negotiation skills , with credibility at C-suite and senior IT leadership levels.
- Organised and data-driven , with experience in CRM discipline, forecasting, and pipeline management.
- Hands-on, energetic, and collaborative—capable of balancing strategy with on-the-ground engagement.
Why You’ll Love It:
- Competitive base salary of £85–100k + double E .
- Autonomy and flexibility to manage client strategy.
- Join a respected, award-winning MSP with a track record of innovation and growth.
- Opportunity to shape go-to-market strategy and make a visible impact.
- Collaborative, people-first culture with strong leadership support and clear progression opportunities.
This advertiser has chosen not to accept applicants from your region.
3
RegOps-Managed Services Manager
London, London
S&P Global
Posted 24 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
12
**Job Title:** Associate Director **,** Regulatory Operations - Managed Services
**Location:** London
**Department:** Cappitech Consulting
**Reports To:** Director, Head of Regulatory Operations-Managed Services
**Job Summary:** Managed Services Lead for Regulatory Operations in Transaction Reporting will oversee the transaction reporting process to ensure compliance with regulatory requirements. This role will involve managing a team, developing and implementing operational strategies, and collaborating with various stakeholders to enhance reporting efficiency and accuracy.
As part of Cappitech's Managed Services offering, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are critical
**Responsibilities**
+ Functional owner of the transaction reporting regulatory operations unit within a Tier 1 Asset Manager
+ Serve as the people manager for a team of onshore and offshore managers, senior analysts and analysts in providing training, mentorship, performance evaluations, etc.
+ Serve as the strategic advisor to business stakeholders for the "change the bank" and "run the bank" workstreams
+ Optimize and improve current BAU reporting process, infrastructure, data quality
+ Contribute to the global G20 and SFTR transaction reporting program supporting EMIR, ASIC, MAS, SFTR, etc., ensuring alignment with regulatory requirements and business objectives.
+ Collaborate with technology, compliance, product, and other internal teams to gather requirements and implement policies.
+ Act as an escalation point for reporting exceptions and structural reporting challenges.
+ Participate in control testing, audits, and regulatory exams as required
+ Drive automation and standardization solutions based on business needs and demand.
+ Provide insights, metrics and feedback on critical issues, common themes and implement solutions to address gaps
+ Prioritize and track reporting enhancements in collaboration with internal and external stakeholders.
+ Coordinate calculations and communications related to 'errors and omissions' in reporting.
+ Work closely with technology teams and vendors to develop and enhance reporting tools and workflows.
+ Assist in the continuous improvement of client's trade reporting process and overall reporting control framework, contributing to process enhancements and quality assurance efforts to drive measurable improvements in reporting completeness, accuracy, and timeliness. **Candidate Requirements**
+ Bachelor's degree required.
+ Minimum 7+ years of experience in regulatory transaction reporting within a major buy-side institution, top-tier investment bank, or management consultancy. Hands on experience with regulatory reporting operations such as EMIR, ASIC, MAS, SFTR, or CFTC/SEC-SBSR is essential.
+ Deep expertise in regulatory transaction reporting regimes and technical specifications
+ Strong risk management awareness with the ability to identify risk events and escalate appropriately to senior management.
+ Solid understanding of derivatives, transaction information and reference data, with the capability to interpret requirements, source relevant data, and translate findings into internal workflows.
+ Broad knowledge of front, middle, and back-office functions within financial institutions.
+ Broad understanding of market infrastructure in OTC and ETD derivatives including trading venues, clearing houses and service providers.
+ Solid understanding of trade lifecycles.
+ Proven track record in owning and implementing new processes and driving change management initiatives.
+ Demonstrated ability to lead projects and processes with clear plans, objectives, timelines, and successful outcomes. Skilled in independently creating and presenting executive summaries and management updates.
+ Strong influencing skills with the ability to lead and motivate stakeholders across teams and the wider organization.
+ Clear and communication style, and comfortable engaging with clients, senior leaders and various internal/external stakeholders.
+ Solution-oriented mindset with a history of successfully implementing, standardizing, and improving processes.
+ Excellent collaboration skills for managing projects across global teams, combined with the ability to work independently as a self-starter.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV103.2 - Middle Management Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
**Grade Level (for internal use):**
12
**Job Title:** Associate Director **,** Regulatory Operations - Managed Services
**Location:** London
**Department:** Cappitech Consulting
**Reports To:** Director, Head of Regulatory Operations-Managed Services
**Job Summary:** Managed Services Lead for Regulatory Operations in Transaction Reporting will oversee the transaction reporting process to ensure compliance with regulatory requirements. This role will involve managing a team, developing and implementing operational strategies, and collaborating with various stakeholders to enhance reporting efficiency and accuracy.
As part of Cappitech's Managed Services offering, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are critical
**Responsibilities**
+ Functional owner of the transaction reporting regulatory operations unit within a Tier 1 Asset Manager
+ Serve as the people manager for a team of onshore and offshore managers, senior analysts and analysts in providing training, mentorship, performance evaluations, etc.
+ Serve as the strategic advisor to business stakeholders for the "change the bank" and "run the bank" workstreams
+ Optimize and improve current BAU reporting process, infrastructure, data quality
+ Contribute to the global G20 and SFTR transaction reporting program supporting EMIR, ASIC, MAS, SFTR, etc., ensuring alignment with regulatory requirements and business objectives.
+ Collaborate with technology, compliance, product, and other internal teams to gather requirements and implement policies.
+ Act as an escalation point for reporting exceptions and structural reporting challenges.
+ Participate in control testing, audits, and regulatory exams as required
+ Drive automation and standardization solutions based on business needs and demand.
+ Provide insights, metrics and feedback on critical issues, common themes and implement solutions to address gaps
+ Prioritize and track reporting enhancements in collaboration with internal and external stakeholders.
+ Coordinate calculations and communications related to 'errors and omissions' in reporting.
+ Work closely with technology teams and vendors to develop and enhance reporting tools and workflows.
+ Assist in the continuous improvement of client's trade reporting process and overall reporting control framework, contributing to process enhancements and quality assurance efforts to drive measurable improvements in reporting completeness, accuracy, and timeliness. **Candidate Requirements**
+ Bachelor's degree required.
+ Minimum 7+ years of experience in regulatory transaction reporting within a major buy-side institution, top-tier investment bank, or management consultancy. Hands on experience with regulatory reporting operations such as EMIR, ASIC, MAS, SFTR, or CFTC/SEC-SBSR is essential.
+ Deep expertise in regulatory transaction reporting regimes and technical specifications
+ Strong risk management awareness with the ability to identify risk events and escalate appropriately to senior management.
+ Solid understanding of derivatives, transaction information and reference data, with the capability to interpret requirements, source relevant data, and translate findings into internal workflows.
+ Broad knowledge of front, middle, and back-office functions within financial institutions.
+ Broad understanding of market infrastructure in OTC and ETD derivatives including trading venues, clearing houses and service providers.
+ Solid understanding of trade lifecycles.
+ Proven track record in owning and implementing new processes and driving change management initiatives.
+ Demonstrated ability to lead projects and processes with clear plans, objectives, timelines, and successful outcomes. Skilled in independently creating and presenting executive summaries and management updates.
+ Strong influencing skills with the ability to lead and motivate stakeholders across teams and the wider organization.
+ Clear and communication style, and comfortable engaging with clients, senior leaders and various internal/external stakeholders.
+ Solution-oriented mindset with a history of successfully implementing, standardizing, and improving processes.
+ Excellent collaboration skills for managing projects across global teams, combined with the ability to work independently as a self-starter.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV103.2 - Middle Management Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
This advertiser has chosen not to accept applicants from your region.
4
Sales Specialist (Managed Services)
Pocklington, Yorkshire and the Humber
Phoenix Software
Posted 7 days ago
Job Viewed
Job Description
Overview of the role
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now very excited to grow the team further by hiring a Sales Specialist who will contribute to the growth of our Managed Services portfolio.
What will you be doing?
- Support the sales team as the main point of contact for Managed Services enquiries and opportunities.
- Support the delivery of product awareness and enablement training for the wider sales team.
- Build your understanding of our Managed Services portfolio to confidently assist in customer conversations.
- Help prepare and update sales proposals, quotes, and presentations.
- Track and manage opportunities through the CRM system, ensuring all information is accurate and up to date.
- Work with Service Delivery and Technical teams to gather details needed for proposals and client discussions.
- Provide sales reports, follow up on quotes, and chase updates to help maximise results.
- Support the ongoing improvement of Managed Services collateral, documentation, and internal knowledge.
Why you should apply?
At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.
What are we looking for?
The right person for this role will be someone with some sales experience who has a very strong interest in IT and Technology, even if you are experienced in selling something non-IT related. If you have experience in IT/Technology sales then that is even better!
Key Skills & Experience:
- Strong interest in technology and enthusiasm for learning about IT Managed Services, even without prior experience.
- Basic technical knowledge to understand and explain Phoenix’s services and solutions.
- Awareness of Microsoft technologies and how they support modern IT environments.
- Clear and confident communication skills, both written and verbal.
- Ability to present information effectively in person and over Teams.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- High attention to detail and accuracy in documentation and communication.
- Competent in using Microsoft Office applications and CRM systems.
- Willingness to learn new technologies, processes, and services.
- Self-motivated, proactive, and able to manage your own workload.
- Professional, positive, and collaborative approach with strong relationship-building skills.
- Resilient, persistent, and committed to seeing tasks through to completion.
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42) with 2-3 days per week in the office expected.
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
What are the benefits?
You can read about the benefits on offer here
This advertiser has chosen not to accept applicants from your region.
5
Senior Manager – Finance Managed Services
PwC UK
Posted today
Job Viewed
Job Description
About The Role
PwC's Finance Managed Services (FMS) team is growing rapidly as clients increasingly seek innovative, tech-enabled and insight-driven support to transform their finance operations. Our team has been successful in winning and delivering multiple global Finance Managed Services, and we have an exciting ambition.
As a Senior Manager in our FMS team, you will help shape the delivery of managed finance services for our clients. You will be joining a team that has grown over the past year and has developed a culture of innovation, market disruption and entrepreneurialism. You will lead the design and delivery of scalable, resilient, and cost-effective finance service models that combine operational excellence with strategic insight. We focus on reimagining our clients' finance operating and delivery models.
Our FMS solutions are designed to be 'plug and play', offering clients scalable capabilities that can be deployed and adjusted over time, providing a flexible alternative to expanding in-house finance teams. We leverage leading cloud-based finance systems, such as Sage Intacct, and a range of other systems tailored to specific industries or business sizes.
We foster a dynamic culture, encouraging feedback, creativity, and inclusion. We value diversity of thought and experience, and we are looking for talented, driven and intellectually curious professionals who are entrepreneurial, collaborative, and motivated by challenge.
What Your Days Will Look Like
- Leading end-to-end design and delivery of finance managed services
- Playing an active role in managing and developing senior finance client relationships, including interactions with CFOs, Group Finance Directors and Finance Leads
- Developing commercial proposals and shaping operating models that align with client needs, compliance requirements, and transformation goals
- Overseeing multi-disciplinary delivery teams (onshore and offshore), driving performance against KPIs, SLAs, and contractual commitments
- Shaping and developing client deliverables
- Driving and proactively supporting the management of client engagements, supporting a Director or Partner
- Applying digital technologies such as workflow tools, analytics platforms, and automation (RPA/AI) to continuously enhance delivery
- Supporting pursuit activity by contributing to bids, proposals, and solution design sessions
- Coaching, mentoring, and developing team members, fostering a culture of continuous learning
- Managing commercial performance of engagements, including contract profitability and growth
- Be actively involved in business development activities to identify and research opportunities on new / existing clients
- Working closely with colleagues across our Finance Transformation and ERP team closely aligning our FMS work with wider Finance Transformation projects
This Role Is For You If
- A deep understanding of core finance processes (e.g. Record to Report, Order to Cash, Procure to Pay, and FP&A) and how they operate within a managed service environment
- A proven track record working on complex finance operations, outsourcing or managed services engagements or finance transformation and ERP projects. This would ideally include Finance Operating Model design; Finance process design and run; Shared Services Centres and Outsourcing experience
- Experience working with Shared Services or Global Business Services (GBS) models
- Practical knowledge of leading ERP platforms (e.g. SAP, Oracle, Workday) and how to leverage them for service efficiency and automation.
- Strong commercial and contract management expertise, including pricing models and service governance frameworks
- Strong stakeholder management and relationship-building skills, both internally and with clients
- The ability to influence senior stakeholders, including Finance Leads, Finance Directors and CFOs
- Strong problem-solving and delivery skills, with a passion for innovation, automation, and digital enablement
- A collaborative leadership style that empowers teams and fosters capability development
- The ability to thrive in a dynamic, fast-paced environment and adapt to changing business needs
- Excellent verbal and written communication skills, with the ability to explain complex and technical concepts in simple, accessible language
- A passion for understanding client strategies and requirements, and a drive to build scalable, robust, and forward-thinking finance solutions
What You'll Receive From Us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
This advertiser has chosen not to accept applicants from your region.
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6
Managed Services Desktop Field Engineer
London, London
Exponential-e
Posted today
Job Viewed
Job Description
Exponential-e
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We're a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Overall purpose of the job:
- Acting as a representative of Exponential-e and provide a world class level of customer service.
- Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA's, OLA's & KPI's
- Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits.
- Provide the highest standard of customer service promoting NPS feedback.
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements.
- Work as a team to deliver timely resolution to customer requests from telephone and email.
- Maintain an understanding of the internal escalation process.
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Physical Workstation and peripheral relocations.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets).
- Escalate issues and involve Service Desk wherever required to resolve an issue as quickly as possible.
- Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicate customer.
Knowledge and experience required:
- Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies
- Previous experience as an end user support engineer, or similar role.
- Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred)
- Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers.
- An analytical mind and strong problem-solving ability
- Troubleshooting experience with Virtual Desktops
- General maintenance tasks to protect end user devices using Antivirus tools.
- Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
- Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint.
- Applicants will ideally be either MCP, MCSA, MCSE or VCP certified.
- Experience in Remote Support, troubleshooting and investigating home user setups.
- Knowledge of Networking (LAN, WAN, DHCP, VPN, DNS, MFA)
Our People
Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
This advertiser has chosen not to accept applicants from your region.
7
Networking Managed Services Engineer (L1)
Sussex, South East
NTT America, Inc.
Posted 25 days ago
Job Viewed
Job Description
**The team you'll be working with:**
This Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to the client to ensure that their IT infrastructure and systems remain operational by working with the NOC to resolve technical incidents and restoring service to the client by managing incidents to resolution.
This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required. Based on a client site in Westhampnett, Chichester, West Sussex you will be part of a small team responsible for supporting the customers Network - looking for applicants who live within 60 minutes of this location.
**What you'll be doing:**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Work with the NOC team based in Prague to resolve incidents.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimisation.
+ Updates existing network drawings or creates new ones.
+ Identifies opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering disaster recovery functions and tests.
+ Performs any other related task as required.
+ Standby every 1 in 3 weeks. Standby requires that you are not more than 90 minutes away from the clients site.
**What experience you'll bring:**
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurised environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Additional skills proficiency such as (but not limited to):**
+ Fortinet Firewalls / Cisco Nexus switches, Cisco Catalyst/ Cisco WLAN controllers/ / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGrP / Network address translation / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor.
+ Working in an ITSM environment
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ CCNA or working towards CCNA.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience with troubleshooting and providing the support required in network / DATA center / systems / storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, DATA Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Back to search Email to a friend Apply now
This Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to the client to ensure that their IT infrastructure and systems remain operational by working with the NOC to resolve technical incidents and restoring service to the client by managing incidents to resolution.
This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required. Based on a client site in Westhampnett, Chichester, West Sussex you will be part of a small team responsible for supporting the customers Network - looking for applicants who live within 60 minutes of this location.
**What you'll be doing:**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Work with the NOC team based in Prague to resolve incidents.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimisation.
+ Updates existing network drawings or creates new ones.
+ Identifies opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering disaster recovery functions and tests.
+ Performs any other related task as required.
+ Standby every 1 in 3 weeks. Standby requires that you are not more than 90 minutes away from the clients site.
**What experience you'll bring:**
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurised environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Additional skills proficiency such as (but not limited to):**
+ Fortinet Firewalls / Cisco Nexus switches, Cisco Catalyst/ Cisco WLAN controllers/ / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGrP / Network address translation / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor.
+ Working in an ITSM environment
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ CCNA or working towards CCNA.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience with troubleshooting and providing the support required in network / DATA center / systems / storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, DATA Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Back to search Email to a friend Apply now
This advertiser has chosen not to accept applicants from your region.
8
Networking Managed Services Engineer (L1)
London, London
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
Based on a client site in Westhampnett, Chichester, West Sussex you will be part of a small team responsible for supporting the customers Network, you must live within 30 minutes of this location.
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ CCNA or working towards CCNA
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
Based on a client site in Westhampnett, Chichester, West Sussex you will be part of a small team responsible for supporting the customers Network, you must live within 30 minutes of this location.
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ CCNA or working towards CCNA
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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