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Interim Head of Customer Management - Electricity Transmission

Location: Warwick, UK (Hybrid Working)
Contract: Interim Assignment until 31 August 2026
Business Area: Electricity Transmission
Salary: Competitive Day Rate

The UK's journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace.

We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future.

Reporting into the senior leadership team, you will provide strategic direction across the business, championing a customer and stakeholder-centric approach while balancing the needs of individual customers with the long-term interests of the wider network and industry.

You will lead a highly skilled team responsible for managing customer relationships across the end-to-end connections journey, delivering licensed and unlicensed revenue targets, improving regulatory performance, and driving transformational change across the organisation and wider industry.

As Head of Customer Management, you will:

• Develop and deliver Electricity Transmission's customer experience strategy and transformation roadmap.
• Lead a team providing a seamless end-to-end customer experience across all customer projects and technologies.
• Ensure customer insight and stakeholder feedback directly influence strategic priorities and operational decision-making.
• Lead the management of customer escalations, concerns and complaints, ensuring timely and effective resolution.
• Drive performance against regulatory incentives, including Quality of Connections and Timely Connections measures.
• Ensure compliance with all relevant connection licence obligations.
• Lead strategic relationships with key industry stakeholders including regulators, system operators, government bodies, trade associations and major customers.
• Represent the business at senior industry forums, customer events and stakeholder meetings.
• Lead industry-wide collaboration to reform and modernise the connections process, ensuring it supports the transition to Net Zero.
• Drive the adoption of digital tools, systems and new ways of working that improve customer outcomes and operational efficiency.
• Oversee the delivery of licensed connection projects and growth of the unlicensed revenue portfolio, including consultancy, capital and maintenance services.
• Ensure strong collaboration across the wider organisation to deliver outstanding customer outcomes and commercial value.
• Champion a culture of continuous improvement, innovation and customer focus across the business.

You’ll be an experienced senior leader with a proven track record of delivering customer, commercial and transformation outcomes within a complex and highly regulated environment.

• Degree qualified or equivalent professional experience.
• Significant experience in customer management, stakeholder engagement and relationship management.
• Strong commercial leadership experience, including managing major customer relationships and contractual performance.
• Demonstrable success leading large-scale business transformation and change programmes.
• Experience leading cross-functional teams within large, complex organisations.
• Extensive experience influencing and engaging executive-level stakeholders.
• Strong understanding of customer experience strategy, performance improvement and organisational change.
• Experience using data, insight and customer intelligence to inform strategic decision-making.
• Proven ability to build trusted relationships across internal and external stakeholder groups.
• Excellent communication, influencing and negotiation skills.

• Deep knowledge of the UK energy sector and electricity transmission industry.
• Understanding of energy regulation, market arrangements and future industry developments.
• Experience working with regulators, government bodies and industry forums.
• Knowledge of RIIO frameworks, customer incentive mechanisms and stakeholder engagement requirements.
• Experience delivering digital transformation programmes.

Pontoon is an employment consultancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.

Pontoon is an employment consultancy and operates as an equal opportunity's employer.

National-Gas in Warwick seeks a strategic individual to shape investment decisions in gas infrastructure, driving the UK's net-zero ambitions. The role emphasizes collaboration with diverse stakeholders and impactful communication of engineering justifications.

Applicants should possess a background in engineering or asset management, alongside exceptional interpersonal skills. The company offers a supportive environment, competitive remuneration, and a strong commitment to employee well-being and development.

Warwickshire Police is seeking a Caseworker for its Firearms Licensing Unit, responsible for managing case files and ensuring compliance with legislative standards.

The ideal candidate will have strong administrative experience, excellent communication skills, and the ability to manage a varied workload. This full-time role is based in Leek Wootton with fixed-term for 12 months, offering the opportunity to contribute to community safety and compliance in firearm licensing.

Pontoon is seeking an Interim Head of Customer Management in Warwick to oversee customer strategy and engagement in Electricity Transmission. This leadership role requires significant experience in managing stakeholders and driving business transformation.

The successful candidate will develop strategic customer processes while ensuring compliance with regulations. The position offers a hybrid work model and competitive day rate.

Medicines Management Assistant

Closing date: 23 June 2026

To work as part of the pharmacy team in providing an efficient, effective and safe pharmaceutical service to patients and customers, including dispensing and stocking wards and departments as appropriate.

Applicants should not be eligible for sponsorship.

Rotational Pharmacy Assistant role involves rotating through the Aseptic Suite, Dispensary, Ward services and Stores, gaining experience and undertaking additional training if required.

Applicants should have good communication and organisational skills, be self‑motivated, possess excellent interpersonal skills, be flexible, able to work well under pressure, and be physically fit.

Learn and take responsibility within a diverse team consisting of Pharmacy Technicians, Pharmacy Assistants, Pharmacists, Nurses and Clerical staff. Work closely with the pharmacy team to provide high quality pharmaceutical care to all patients within the Trust.

• Dispense patient, outpatient, discharge prescriptions and aseptically prepared items in line with departmental SOPs, ensuring quality, accuracy and timeliness. Work under the supervision of pharmacy technicians or pharmacists, seeking advice on complex prescriptions.
• Dispense controlled drugs (CDs) in accordance with the Misuse of Drugs Act (1970), RPSGB standards and departmental SOPs. Document receipt of CDs into the CD registers (paper and electronic) as soon as possible. Maintain accurate registers and report discrepancies to the Dispensary Coordinator.
• Receive work requests from patients and wards in the department (dispensary, stores and Aseptic Unit), collect prescription charges, and provide information on drug dispatch and waiting times. Answer basic queries or refer to technicians or pharmacists for clinical or technical questions.
• Keep all work areas clean and tidy, adhere to cleaning SOPs in the Aseptic Lab, ensure stock is rotated and in date, and return excess stock to pharmacy stock as per the returns SOP.
• Assist in basic clerical duties including filing and photocopying.
• Work flexibly across all pharmacy departments, covering for colleagues during peak periods or absence.
• Participate in training and development activities, personal development, education of colleagues, appraisals, personal reviews, and achievement of agreed objectives.
• Work weekend, late night and bank holiday as required.
• Undertake any other duties as required by the Director of Pharmacy in accordance with the grade and nature of the post.

For further details of the job role, please see attached job description.

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This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.

University Hospitals Coventry and Warwickshire NHS Trust
University Hospitals Coventry and Warwickshire

Job Title: Project Management Specialist

Location: Warwick

Length of Contract: 6 months

Salary: Up to £33,000 PA

Consultants on Demand is Randstad Enterprise’s, UK & Ireland consultancy service. We offer a dynamic, start-up-like culture within a global company, providing you with continuous development, all whilst being employed by Randstad Enterprise. We will give you the opportunity to shape your career through numerous secondments and across our clients' diverse industries. Join our growing community of consultants today!

Overview

This Project Management Specialist role is responsible for establishing and driving 'Project Excellence' within the organisation's AGT Portfolios and functions. This role ensures the compliance, harmonisation, and continuous improvement of project management processes and tools. In this role, you will be accountable for the organisation's certification framework, project management best practice, and the governance of the core project management tool.

Responsibilities

• Establish and provide expertise on the Project Excellence framework across all relevant portfolios, functions, and regions.
• Ensure project and process compliance with established standards by conducting regular checks and monitoring the Project Compliance Matrix.
• Act as the primary point of contact for project management certification and competency requirements within the organisation's AGT sector.
• Govern and manage the primary project management tool, which includes resolving user issues, maintaining documentation, and coordinating system improvements with the central team.
• Identify, review, and implement continuous improvements to project management processes to increase efficiency, simplification, and harmonisation.
• Provide reporting on project compliance and develop action plans to close out issues found in non-compliant projects.
• Schedule and facilitate key project lifecycle sessions, including project reviews, project close-outs, and Project Manager Handovers.
• Provide guidance and expert support on project management processes and tools to the wider Project Management community.

Essential Skills & Experience Required

• Proven expertise in established Project Management methodologies, best practices, and frameworks.
• Strong background in process governance, compliance auditing, and ensuring quality assurance within a project environment.
• Experience in administering or managing project management tools, including user support and system improvement identification.
• Demonstrated ability to drive and implement continuous process improvement and harmonisation initiatives across different functions.
• Exceptional communication and stakeholder management skills, capable of providing clear guidance and support to PMs at various levels.
• Experience in facilitating and coordinating professional-level meetings, reviews, and cross-functional handovers.
• Proficiency in monitoring compliance metrics, undertaking regular process checks, and producing comprehensive compliance reports.
• Ability to work effectively across diverse portfolios, functions, and regions within a large, global organisation.

when you join Randstad, you join…

• A specialised team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

Talented people are the key to our success.

We are looking for a motivated and ambitious Head of Bid Management to join our growing Energy team, supporting the delivery of a portfolio of high-value infrastructure schemes.

This is a high-profile role within a fast‑paced business unit, offering the opportunity to influence strategic opportunities and collaborate closely with senior leaders and key clients, including National Grid.

With strong visibility across the organisation and a clear pathway to senior leadership, this role presents an excellent opportunity for someone looking to accelerate their career while playing a key role in shaping success across major programmes.

• Provide leadership and coordination across all pre‑contract activities, including bidding, ECI and early delivery phases.
• Lead the Bid Management function across key Energy sector accounts, ensuring consistency and best practice.
• Oversee the development and submission of high‑quality, winning bids aligned to business strategy and win themes.
• Manage and support a central work‑winning team, driving performance across multiple concurrent bids.
• Build strong relationships with strategic clients (e.g. National Grid), senior stakeholders, and internal teams.
• Develop innovative bid strategies and clearly define commercial positions on key opportunities.
• Create and manage bid programmes, resource plans, and budgets.
• Maintain oversight of the opportunity pipeline to inform senior management decision making.
• Coordinate risk and opportunity capture across all bids.
• Lead governance and internal approval processes, ensuring compliance with company procedures.
• Support early contractor involvement stages and guide teams through to successful bid conversion.
• Operate effectively in a fast‑paced environment, ensuring multiple workstreams progress to deadlines.

• Extensive experience in pre‑contract, bidding, or work‑winning roles within the built environment.
• Strong background in the Energy sector (e.g. OHL, cabling, substations desirable).
• Experience working within a Tier 1 contractor environment.
• Proven ability to lead, motivate and manage teams across multiple locations and bids.
• Strong stakeholder management experience, including strategic client relationships.
• Commercially astute with the ability to shape winning bid strategies.
• Solid understanding of risk management, governance and bid approval processes.
• Excellent organisational skills with the ability to manage competing priorities under pressure.
• Degree or professional background in Engineering (Civil, Electrical or Mechanical preferred).
• Strong IT skills, particularly in PowerPoint and Excel.
• Self‑motivated, proactive and able to drive performance in a fast‑paced environment.

• Generous holiday entitlement with the option to buy five days.
• Flexible and adaptable working.
• Family friendly policies and work/life approach.
• Mentoring programmes and continuous learning support.
• Contributory pension scheme.
• Recognition scheme and long service awards.
• Car scheme and Private Medical Insurance (if applicable to role).
• We also provide the option to participate in our share‑save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more.

We have extensive experience in upgrading and replacing energy networks, delivering asset management for major UK energy companies and network operators.

Our transmission and distribution services involve the upgrading and replacement of electricity assets both above and below ground. Within the electricity sector we install and maintain assets, including excavation, laying, and jointing of cables, (fluid filled and XLPe), substations and overhead line, new build, repair, and refurbishment services.

We have an exciting opportunity for you to join our team where you will have the opportunity to progress in your career. We are looking for people who share our passion on delivering great customer service whilst also being able to work within an enjoyable and hardworking team environment. Talented people are the key to our success, so if this sounds like you, apply now.

Morgan Sindall is an equal opportunities employer and has been accredited with the Positive About Disabled People ‘Two Ticks’ accreditation. We are also an Investors in People company.

Morgan Sindall is unable to employ anyone who does not have the legal right to live and work in the UK.

Pertemps West Midlands & Worcestershire Perm Hub is looking for an experienced Assistant Accountant to join their team on the outskirts of Warwick. This permanent, full-time role involves preparing management accounts, submitting VAT returns, and supporting the CFO with financial reporting.

The successful candidate will have a minimum AAT Level 4 qualification and five years of relevant experience. The position offers a competitive salary of £40,000 - £45,000 per annum, along with benefits such as a pension scheme and on-site parking.

Join a dynamic organisation as a Digital Asset Management Coordinator, where your expertise in system administration and content workflows will be valued.

You will support daily operations of Adobe Workfront, MLDNA, and Frame.io, ensuring seamless asset management and process automation. Your strong communication skills will enable you to liaise effectively with cross‑functional teams, maintaining metadata standards and supporting user training.

With your organisational strengths, you'll manage licenses, budgets, and data accuracy, contributing to continuous improvement initiatives. Ideal candidates will have experience with digital asset management platforms, metadata tagging, and automated workflows, paired with a proactive problem‑solving mindset.

Mondays and Wednesdays are fixed in office days. The team works on a hybrid basis, but some flexibility is required depending on business needs. Therefore, we may ask employees to be in the office up to three days per week, based on workload and operational requirements.

If you’re passionate about optimising content workflows and fostering collaboration across teams, this opportunity offers a rewarding environment to grow your career while delivering exceptional results in digital content management.

Note: Due to the nature of this position we can not accept applications requiring sponsorship.