243 Managing Office Operations jobs in the United Kingdom
Business Operations Administrator
Posted 2 days ago
Job Viewed
Job Description
Business Operations Administrator
Glasgow
Are you an organised and confident individual?
Do you have experience within administration and looking for your next challenge?
Scott & Co is a leading provider of debt recovery enforcement and citation services. We are part of Marston Holdings Ltd the UK’s largest judicial services group providing integrated court order compliance.
We are looking for a Business Operations Administrator with excellent communication and organisational skills to join our small complaints team. You will work closely with our Complaints Team Leader plus coordinate and support our complaints service and ensure compliance with industry standards and regulatory requirements.
What you will be doing:
- Keeping a close eye on incoming complaints from all our communication channels and making sure they are acknowledged quickly and thoughtfully.
- Working closely with our Complaints Team Leader, offering support, guidance, and advice to help us deliver the best outcomes for our customers.
- Writing clear, high-quality responses to complaints within agreed timeframes, ensuring every customer feels heard and valued.
- Building strong relationships with managers and team leaders across the business to resolve issues effectively and make continuous improvements to our customer experience.
What we are looking for:
- A passion for delivering excellent customer service and listening to the issues being raised
- Accurate detailed record keeping
- Competent in the use of Microsoft Office (Excel Word and Outlook)
- Excellent interpersonal skills
- Ability to work to deadlines
- Flexibility to approach to work
- Willing to learn more about our industry and regulations (e.g. Data Protection CSA & SMASO).
What you will get in return:
- Great life work balance
- Monday to Friday 8:30 – 17:00
- Simple and Achievable Bonus Scheme
- Friendly Office Work Environment
If this sounds like the job for you please apply.
Marston Holdings is a transportation services and enforcement group which has grown rapidly over several years. Following investment by Inflexion and ICG private equity firms in March 2020 the group is in a strong position to pursue its strategy of growing technology led business models both in the UK and internationally.We are an equal opportunity employer which means we’ll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.
INDLP
Director Business Operations
Posted 4 days ago
Job Viewed
Job Description
**Job Function:**
R&D Operations
**Job Sub** **Function:**
Clinical Trial Project Management
**Job Category:**
People Leader
**All Job Posting Locations:**
High Wycombe, Buckinghamshire, United Kingdom
**Job Description:**
**About Innovative Medicine**
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
**United States** - Requisition Number: R-
**Belgium** - Requisition Number: R-
**United Kingdom** - Requisition Number: R-
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
**We are searching for the best talent for Director Business Operations to be based out of High Wycombe, United Kingdom. This is a hybrid position and requires you to be onsite 3 days a week.**
**Purpose:**
The Director, Business Operations sits within the DU and is accountable for establishing and continuously optimizing business operations strategy to enable the DU to deliver the portfolio, as measured by time, cost, and quality. This is achieved through broad understanding of the portfolio, strong relationships with functional units within and outside the DU, and by analyzing data to uncover insights and improve ways of working.
The Director, Business Operations reports to the Delivery Operations Leader and leads Business Operations for the entire DU. The role includes leadership, growth, and development responsibilities for team members.
The Director, Business Operations also directly supports the Head of Post - Approval Delivery Unit and the DU Senior Leadership Team (SLT), serving as a strategic partner to ensure delivery of the portfolio, proactive risk management, and strong governance.
The Director, Business Operations, will collaborate with the Post - Approval Delivery Unit SLT, the Business Operations Leadership Team (BOLT), and Business Operations team members throughout Global Development to maintain global oversight of:
Business Operations Strategy, Metrics, Goals and Objectives for the DU, aligned with Global Development strategy
Communication Strategy within the DU, including supporting broader Global Development Communications by providing DU specific content
Governance and management of DU functional budget and portfolio-delivery risks, using insights and proactive analysis to mitigate and manage risks early
Translation of global talent strategy into DU-level talent planning and enablement.
Establishment of a governance framework for functional onboarding, training, and communications in the DU
ROI-based, insights-driven process improvements (e.g. investigator meetings, inspection readiness, stakeholder engagement, efficiency improvement initiatives)
**You will be responsible for:**
Risk and Portfolio Management: Identify, assess, and proactively mitigate portfolio-level and operational risks. Develop and implement risk management processes and controls to ensure early identification of issues, constant inspection readiness, and compliance with regulations and company policies.
Business Operations Strategy: Manage and coordinate business operations strategy and initiatives to drive operational excellence across key functional domains, including Delivery Operations, Trial Management, and Therapeutic/Disease Area Stronghold Delivery. Collaborate closely with Business Operations peers within Global Development to align on enterprise-wide improvements.
Reporting and Analysis: Establish and lead DU business reviews, risk forums, and performance discussions. Leverage insights from data and operational metrics to support decision-making and highlight areas for continuous improvement. Shape reporting frameworks and tools to enable clear and actionable oversight.
Functional Budget and Resource Management: Oversee DU-level planning and tracking of functional budgets, in close partnership with the Resource Management Director.
Communication Strategy and Execution: Ensure consistent and timely communication within the DU. Deliver DU-specific content that supports broader Global Development communications and ensures transparency and stakeholder engagement across internal and external audiences.
Operational Excellence: Provide guidance and tools to support continuous improvement initiatives. Partner with Post-Approval Delivery Unit Delivery Operations Leads and functional experts to drive harmonization, process maturity, and delivery effectiveness.
Stakeholder Engagement: Establish key customer and stakeholder interfaces across the DU and align operational strategy to evolving needs. Build strong partnerships to ensure effective collaboration and joint accountability for delivery outcomes.
Team Management: Supervise and support team members within the business operations function. Promote a culture of trust, professional growth, and impact-oriented performance.
Process Improvement: Define and implement DU-wide process optimization strategies. Lead efforts to enhance operational workflows, streamline delivery, and introduce innovations aligned with enterprise priorities.
Performance Management: Define and monitor key performance indicators (KPIs) and management systems to track delivery execution. Ensure visibility and accountability for operational results.
Strategic and Operational Support to Post - Approval Delivery Unit SLT: Provide strategic and operational support to the DU Head and Post - Approval Delivery Unit. SLT. Contribute to the planning, governance, and execution of cross-functional initiatives that drive portfolio delivery, improve operational effectiveness, and ensure alignment with DU priorities.
Problem Solving: Take ownership of initiatives and ad hoc projects that enable smooth and agile DU operations. Act as a driver for change, resilience, and results across the organization.
**Qualifications / Requirements:**
Bachelor's degree or equivalent required, preferably in Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy). Advanced degree in a scientific discipline and/or Masteru2019s degree is preferred.
Minimum of 15 years of clinical research experience acquired in pharmaceutical industry, CRO or investigational site. Expertise or experience in risk and portfolio management.
Minimum of 3 years of people management experience.
Excellent communication and leadership skills. Proven ability to foster team productivity and cohesiveness.
Ability to manage complexity under pressure.
Proven track record of project management.
Strong in strategy development, project execution, stakeholder management, training and excellent interpersonal skills.
Strong decision-making and financial management skills.
Flexibility to work in a rapidly changing environment with the appropriate sense of urgency.
Experience in transforming organizations in response to business needs.
Effective issue resolution and ability to generate and implement contingency plans for both productivity and quality issues when required.
Excellent knowledge of drug development, clinical research operations and regulatory requirements including ICH-GCP, HCC and applicable regulations.
Ability to synthesize and evaluate data generated from various reports and sources.
Demonstrated skills in effective communication with various internal and external stakeholders (e.g. investigational sites, ethics committees, health authorities. etc.).
**Other:**
Operates with limited supervision.
Proficiency in English.
Computer literate.
Strong interpersonal and negotiating skills.
Excellent organizational skills and ability to collaborate and handle multiple priorities within a matrix environment.
Perform activities in a timely and accurate manner.
Can travel internationally up to 10%-20% of the time.
Director Business Operations
Posted 4 days ago
Job Viewed
Job Description
**Job Function:**
R&D Operations
**Job Sub** **Function:**
Clinical Trial Project Management
**Job Category:**
People Leader
**All Job Posting Locations:**
High Wycombe, Buckinghamshire, United Kingdom
**Job Description:**
**About Innovative Medicine**
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):
**United States** - Requisition Number: R-
**Belgium** - Requisition Number: R-
**United Kingdom** - Requisition Number: R-
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
**We are searching for the best talent for Director Business Operations to be based out of High Wycombe, United Kingdom. This is a hybrid position and requires you to be onsite 3 days a week.**
**Purpose:**
The Director, Business Operations sits within the DU and is accountable for establishing and continuously optimizing business operations strategy to enable the DU to deliver the portfolio, as measured by time, cost, and quality. This is achieved through broad understanding of the portfolio, strong relationships with functional units within and outside the DU, and by analyzing data to uncover insights and improve ways of working.
The Director, Business Operations reports to the Delivery Operations Leader and leads Business Operations for the entire DU. The role includes leadership, growth, and development responsibilities for team members.
The Director, Business Operations also directly supports the Head of Post - Approval Delivery Unit and the DU Senior Leadership Team (SLT), serving as a strategic partner to ensure delivery of the portfolio, proactive risk management, and strong governance.
The Director, Business Operations, will collaborate with the Post - Approval Delivery Unit SLT, the Business Operations Leadership Team (BOLT), and Business Operations team members throughout Global Development to maintain global oversight of:
Business Operations Strategy, Metrics, Goals and Objectives for the DU, aligned with Global Development strategy
Communication Strategy within the DU, including supporting broader Global Development Communications by providing DU specific content
Governance and management of DU functional budget and portfolio-delivery risks, using insights and proactive analysis to mitigate and manage risks early
Translation of global talent strategy into DU-level talent planning and enablement.
Establishment of a governance framework for functional onboarding, training, and communications in the DU
ROI-based, insights-driven process improvements (e.g. investigator meetings, inspection readiness, stakeholder engagement, efficiency improvement initiatives)
**You will be responsible for:**
Risk and Portfolio Management: Identify, assess, and proactively mitigate portfolio-level and operational risks. Develop and implement risk management processes and controls to ensure early identification of issues, constant inspection readiness, and compliance with regulations and company policies.
Business Operations Strategy: Manage and coordinate business operations strategy and initiatives to drive operational excellence across key functional domains, including Delivery Operations, Trial Management, and Therapeutic/Disease Area Stronghold Delivery. Collaborate closely with Business Operations peers within Global Development to align on enterprise-wide improvements.
Reporting and Analysis: Establish and lead DU business reviews, risk forums, and performance discussions. Leverage insights from data and operational metrics to support decision-making and highlight areas for continuous improvement. Shape reporting frameworks and tools to enable clear and actionable oversight.
Functional Budget and Resource Management: Oversee DU-level planning and tracking of functional budgets, in close partnership with the Resource Management Director.
Communication Strategy and Execution: Ensure consistent and timely communication within the DU. Deliver DU-specific content that supports broader Global Development communications and ensures transparency and stakeholder engagement across internal and external audiences.
Operational Excellence: Provide guidance and tools to support continuous improvement initiatives. Partner with Post-Approval Delivery Unit Delivery Operations Leads and functional experts to drive harmonization, process maturity, and delivery effectiveness.
Stakeholder Engagement: Establish key customer and stakeholder interfaces across the DU and align operational strategy to evolving needs. Build strong partnerships to ensure effective collaboration and joint accountability for delivery outcomes.
Team Management: Supervise and support team members within the business operations function. Promote a culture of trust, professional growth, and impact-oriented performance.
Process Improvement: Define and implement DU-wide process optimization strategies. Lead efforts to enhance operational workflows, streamline delivery, and introduce innovations aligned with enterprise priorities.
Performance Management: Define and monitor key performance indicators (KPIs) and management systems to track delivery execution. Ensure visibility and accountability for operational results.
Strategic and Operational Support to Post - Approval Delivery Unit SLT: Provide strategic and operational support to the DU Head and Post - Approval Delivery Unit. SLT. Contribute to the planning, governance, and execution of cross-functional initiatives that drive portfolio delivery, improve operational effectiveness, and ensure alignment with DU priorities.
Problem Solving: Take ownership of initiatives and ad hoc projects that enable smooth and agile DU operations. Act as a driver for change, resilience, and results across the organization.
**Qualifications / Requirements:**
Bachelor's degree or equivalent required, preferably in Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy). Advanced degree in a scientific discipline and/or Masteru2019s degree is preferred.
Minimum of 15 years of clinical research experience acquired in pharmaceutical industry, CRO or investigational site. Expertise or experience in risk and portfolio management.
Minimum of 3 years of people management experience.
Excellent communication and leadership skills. Proven ability to foster team productivity and cohesiveness.
Ability to manage complexity under pressure.
Proven track record of project management.
Strong in strategy development, project execution, stakeholder management, training and excellent interpersonal skills.
Strong decision-making and financial management skills.
Flexibility to work in a rapidly changing environment with the appropriate sense of urgency.
Experience in transforming organizations in response to business needs.
Effective issue resolution and ability to generate and implement contingency plans for both productivity and quality issues when required.
Excellent knowledge of drug development, clinical research operations and regulatory requirements including ICH-GCP, HCC and applicable regulations.
Ability to synthesize and evaluate data generated from various reports and sources.
Demonstrated skills in effective communication with various internal and external stakeholders (e.g. investigational sites, ethics committees, health authorities. etc.).
**Other:**
Operates with limited supervision.
Proficiency in English.
Computer literate.
Strong interpersonal and negotiating skills.
Excellent organizational skills and ability to collaborate and handle multiple priorities within a matrix environment.
Perform activities in a timely and accurate manner.
Can travel internationally up to 10%-20% of the time.
Business Operations Specialist
Posted today
Job Viewed
Job Description
Business Operations Manager
Posted today
Job Viewed
Job Description
Job Title: Business Operations Manager
Salary: £50,000 + £10,000 bonus
Reports to: Managing Director
Location: W4 5PY, West London (hybrid up to 2 days per week after probation)
Contract Type: Full-time, Permanent
About Us
We are a leading publisher of video-based training resources and eLearning for the social care sector. With a growing team in West London, we are expanding rapidly, launching new products and having recently introduced a new eLearning portal. This is an exciting opportunity for an experienced Business Operations Manager to take central responsibility for the smooth running of the business.
Purpose of the Role
To oversee the day-to-day operations of the company, ensuring seamless service delivery, effective use of systems, and high-quality support across all departments. The role combines hands-on operational management with strategic enablement of sales, marketing, customer service, and product teams.
Key Responsibilities
1. Systems & Infrastructure
- Manage the company LMS (support team, sales enablement, marketing enablement, data maintenance).
- Oversee key 3rd-party platforms: CRM (HubSpot), accounting (Xero), Microsoft 365, domain and email hosting, payment gateways (PayPal, WorldPay, Stripe), Retool, delivery services, video hosting platforms, and other website accounts.
- Manage IT setup and support (with external IT provider).
- Ensure GDPR, data protection, and compliance across systems.
2. Data & Reporting
- Own and maintain company data lists.
- Partner with sales and marketing to ensure data accuracy and accessibility.
- Use SQL, Retool, Zapier, APIs, webhooks and JavaScript for reporting, automation, and building MVP solutions.
- Work with the MD to set KPIs/OKRs and track business performance.
3. Team & Operations Leadership
- Manage the Customer Service team to deliver excellent client support.
- Manage Sales Operations, set targets, and report on performance.
- Supervise freelance consultants, developers, and designers.
- Step in for the MD to manage office operations when required.
4. Finance & Compliance
- Support the company budgeting process, ensure accountability.
- Maintain oversight of insurance cover, postal services, telephone, and other operational logistics.
- Ensure Health & Safety, GDPR, and other legal compliance requirements are met.
- Maintain manuals and develop clear operational and procedural documentation.
5. Product
- Manage development of LMS platform improvements
- Support bug fixing and issue escalation with technical expertise
- Act as a point of escalation for key clients
- Develop off product solutions for clients and internal use
- Develop product roadmap and ensure delivery in line with business goals
Experience Required (Essential)
- Managing a range of 3rd-party hosted websites and services.
- IT management (with external IT support).
- Leading and managing teams.
- Delivering services in a customer-focused organisation.
- Budgeting and financial accountability.
- Managing multiple concurrent projects.
- SQL for reporting and automation.
Experience Preferred (Nice-to-Have)
- Managing a hosted software system (e.g., LMS).
- Experience managing software development projects and familiarity with development cycles.
- Understanding of APIs/webhooks and ability to use them for automation and reporting.
- CRM management (ideally HubSpot: workflows, data pipelines, ticketing).
- Experience supporting SaaS products in a dynamic environment while maintaining customer retention.
- Aircall + HubSpot ticketing.
- Reporting and KPI/OKR setting across multiple business units.
- Experience using Retool and/or Zapier to build automation and reporting systems.
Skills & Attributes
- Strong communicator, comfortable engaging with stakeholders at all levels.
- Fluent spoken and written English.
- Proactive, takes initiative, and supports team collaboration.
- Able to juggle competing priorities in a fast-paced environment.
- Efficient, organised, and detail-oriented record-keeper.
- Excellent problem-solving skills and ability to think strategically and operationally.
- Skilled in Microsoft Word, Excel, Outlook, SharePoint, CRM systems, and cloud accounting tools.
Requirements
- Bachelor’s degree or equivalent (preferred).
- Right to live and work in the UK; UK residency required.
- Ability to commute to West London (role is office-based with hybrid potential).
Schedule
- Monday to Friday
- 9:00am – 5:30pm
Benefits
- Comprehensive induction and commitment to ongoing learning and development
- Contributory pension scheme
- Relaxed work environment
- Regular staff social activities
- Sick pay
- Potential for 1-2 days hybrid working per week after completing probationary period.
Work Location : W4 5PY (potential for hybrid working up to 2 days a week after probationary period)
Please do not apply if unable to commute to West London.
Business Operations Manager
Posted today
Job Viewed
Job Description
Job Title: Business Operations Manager
Salary: £50,000 + £10,000 bonus
Reports to: Managing Director
Location: W4 5PY, West London (hybrid up to 2 days per week after probation)
Contract Type: Full-time, Permanent
About Us
We are a leading publisher of video-based training resources and eLearning for the social care sector. With a growing team in West London, we are expanding rapidly, launching new products and having recently introduced a new eLearning portal. This is an exciting opportunity for an experienced Business Operations Manager to take central responsibility for the smooth running of the business.
Purpose of the Role
To oversee the day-to-day operations of the company, ensuring seamless service delivery, effective use of systems, and high-quality support across all departments. The role combines hands-on operational management with strategic enablement of sales, marketing, customer service, and product teams.
Key Responsibilities
1. Systems & Infrastructure
- Manage the company LMS (support team, sales enablement, marketing enablement, data maintenance).
- Oversee key 3rd-party platforms: CRM (HubSpot), accounting (Xero), Microsoft 365, domain and email hosting, payment gateways (PayPal, WorldPay, Stripe), Retool, delivery services, video hosting platforms, and other website accounts.
- Manage IT setup and support (with external IT provider).
- Ensure GDPR, data protection, and compliance across systems.
2. Data & Reporting
- Own and maintain company data lists.
- Partner with sales and marketing to ensure data accuracy and accessibility.
- Use SQL, Retool, Zapier, APIs, webhooks and JavaScript for reporting, automation, and building MVP solutions.
- Work with the MD to set KPIs/OKRs and track business performance.
3. Team & Operations Leadership
- Manage the Customer Service team to deliver excellent client support.
- Manage Sales Operations, set targets, and report on performance.
- Supervise freelance consultants, developers, and designers.
- Step in for the MD to manage office operations when required.
4. Finance & Compliance
- Support the company budgeting process, ensure accountability.
- Maintain oversight of insurance cover, postal services, telephone, and other operational logistics.
- Ensure Health & Safety, GDPR, and other legal compliance requirements are met.
- Maintain manuals and develop clear operational and procedural documentation.
5. Product
- Manage development of LMS platform improvements
- Support bug fixing and issue escalation with technical expertise
- Act as a point of escalation for key clients
- Develop off product solutions for clients and internal use
- Develop product roadmap and ensure delivery in line with business goals
Experience Required (Essential)
- Managing a range of 3rd-party hosted websites and services.
- IT management (with external IT support).
- Leading and managing teams.
- Delivering services in a customer-focused organisation.
- Budgeting and financial accountability.
- Managing multiple concurrent projects.
- SQL for reporting and automation.
Experience Preferred (Nice-to-Have)
- Managing a hosted software system (e.g., LMS).
- Experience managing software development projects and familiarity with development cycles.
- Understanding of APIs/webhooks and ability to use them for automation and reporting.
- CRM management (ideally HubSpot: workflows, data pipelines, ticketing).
- Experience supporting SaaS products in a dynamic environment while maintaining customer retention.
- Aircall + HubSpot ticketing.
- Reporting and KPI/OKR setting across multiple business units.
- Experience using Retool and/or Zapier to build automation and reporting systems.
Skills & Attributes
- Strong communicator, comfortable engaging with stakeholders at all levels.
- Fluent spoken and written English.
- Proactive, takes initiative, and supports team collaboration.
- Able to juggle competing priorities in a fast-paced environment.
- Efficient, organised, and detail-oriented record-keeper.
- Excellent problem-solving skills and ability to think strategically and operationally.
- Skilled in Microsoft Word, Excel, Outlook, SharePoint, CRM systems, and cloud accounting tools.
Requirements
- Bachelor’s degree or equivalent (preferred).
- Right to live and work in the UK; UK residency required.
- Ability to commute to West London (role is office-based with hybrid potential).
Schedule
- Monday to Friday
- 9:00am – 5:30pm
Benefits
- Comprehensive induction and commitment to ongoing learning and development
- Contributory pension scheme
- Relaxed work environment
- Regular staff social activities
- Sick pay
- Potential for 1-2 days hybrid working per week after completing probationary period.
Work Location : W4 5PY (potential for hybrid working up to 2 days a week after probationary period)
Please do not apply if unable to commute to West London.
Business Operations Coordinator
Posted today
Job Viewed
Job Description
About us
If you are looking to join an independent and impartial treasury and risk management consultancy, PMC is your solution.
Established for over 34 years, we offer expert advice and practical solutions to financial sponsors and their portfolio companies globally – with offices in New York, London, Madrid and Singapore.
Our specialist skills and experience have helped our clients’ complete deals worth in excess of $185 billion.
Position Summary
The Business Operations Coordinator plays a key role in PMC Treasury’s global operations team. This hands-on role ensures the smooth running of business operations, compliance with business processes and delivering operational projects.
The role takes full ownership of assigned tasks and initiatives, driving them through to completion with accuracy, consistency and at pace.
Success in this role requires a proactive problem-solver who thrives on getting things done, builds strong relationships both locally and internationally, and ensures agreed processes are delivered to the highest standard.
The Role:
- Ensure strict adherence to operational policies, processes, and compliance requirements.
- Oversee the smooth running of office premises (London, New York, Singapore, Iberia).
- Plan and deliver operational projects end-to-end from scoping, recommendation through to successful execution.
- Oversee and run PMC’s client review call process
- Oversee the global company file server, ensuring it is well-maintained, up to date, and used consistently across the business
- Act as the primary internal point of contact for IT and telecommunications, coordinating with external providers and ensuring issues are resolved promptly.
- Provide operational support to consultants and analysts, ensuring systems and processes enable seamless client delivery.
- Collaborate with HR to support onboarding and offboarding of employees and independent contractors.
- Support the design and implementation of automation and process improvements to increase efficiency and scale.
What you’ll bring:
- Demonstrated success in delivering projects & day2day operational tasks on time and to a high standard
- Experience working in fast paced environment where no task is too small or big
- A “doer” who takes ownership and consistently delivers, nothing slips through the cracks
It would be nice for you to have:
- Highly organised, detail-oriented, dependable and resilient.
- Strong relationship builder with excellent interpersonal skills across diverse teams and cultures.
- Confident in managing competing priorities and deadlines.
- Proactive, resourceful, and solution-focused with a can-do attitude.
- Clear communicator (written and verbal) with excellent documentation skills.
- Strong IT literacy (Microsoft Office, project management and collaboration tools).
What else you need to know:
This role is based at our offices in London
We want our people to thrive at work, deliver the best solutions for our clients and support each other's development. To support this, we provide exceptional exposure to real client work, enabling employees to broaden their skillsets, develop strong commercial acumen, and build confidence in stakeholder management. Our office-based approach fosters a highly collaborative and high-performing environment where learning and growth are accelerated.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at
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Business Operations Coordinator
Posted today
Job Viewed
Job Description
About us
If you are looking to join an independent and impartial treasury and risk management consultancy, PMC is your solution.
Established for over 34 years, we offer expert advice and practical solutions to financial sponsors and their portfolio companies globally – with offices in New York, London, Madrid and Singapore.
Our specialist skills and experience have helped our clients’ complete deals worth in excess of $185 billion.
Position Summary
The Business Operations Coordinator plays a key role in PMC Treasury’s global operations team. This hands-on role ensures the smooth running of business operations, compliance with business processes and delivering operational projects.
The role takes full ownership of assigned tasks and initiatives, driving them through to completion with accuracy, consistency and at pace.
Success in this role requires a proactive problem-solver who thrives on getting things done, builds strong relationships both locally and internationally, and ensures agreed processes are delivered to the highest standard.
The Role:
- Ensure strict adherence to operational policies, processes, and compliance requirements.
- Oversee the smooth running of office premises (London, New York, Singapore, Iberia).
- Plan and deliver operational projects end-to-end from scoping, recommendation through to successful execution.
- Oversee and run PMC’s client review call process
- Oversee the global company file server, ensuring it is well-maintained, up to date, and used consistently across the business
- Act as the primary internal point of contact for IT and telecommunications, coordinating with external providers and ensuring issues are resolved promptly.
- Provide operational support to consultants and analysts, ensuring systems and processes enable seamless client delivery.
- Collaborate with HR to support onboarding and offboarding of employees and independent contractors.
- Support the design and implementation of automation and process improvements to increase efficiency and scale.
What you’ll bring:
- Demonstrated success in delivering projects & day2day operational tasks on time and to a high standard
- Experience working in fast paced environment where no task is too small or big
- A “doer” who takes ownership and consistently delivers, nothing slips through the cracks
It would be nice for you to have:
- Highly organised, detail-oriented, dependable and resilient.
- Strong relationship builder with excellent interpersonal skills across diverse teams and cultures.
- Confident in managing competing priorities and deadlines.
- Proactive, resourceful, and solution-focused with a can-do attitude.
- Clear communicator (written and verbal) with excellent documentation skills.
- Strong IT literacy (Microsoft Office, project management and collaboration tools).
What else you need to know:
This role is based at our offices in London
We want our people to thrive at work, deliver the best solutions for our clients and support each other's development. To support this, we provide exceptional exposure to real client work, enabling employees to broaden their skillsets, develop strong commercial acumen, and build confidence in stakeholder management. Our office-based approach fosters a highly collaborative and high-performing environment where learning and growth are accelerated.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at
Business Operations Specialist
Posted today
Job Viewed
Job Description
The Business Operations Specialist II works with the Sales, Sales Ops, Legal, Accounting, Export Compliance, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist II is able to handle some complex tasks and accomplish straightforward work without assistance.
Key Duties and Responsibilities
- Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
- Generates timely, accurate license keys and software license entitlement information, and delivers them to sales channels and customers
- Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal
- Utilizes CRM checks to strive for succinct data integrity
- Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
- Provides assistance to sales personnel for proper order submission and documentation
- Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
- Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service
- Participates in department projects such as developing rollout plans for product delivery
Minimum Education/Certification Requirements and Experience
- Associate’s Degree or minimum 4 years of experience in a billing, order processing, or customer service environment
- Excellent customer services skills and orientation
- Demonstrated organizational and analytical skills
- Experience working in database environment including strong report generation responsibilities and analytics skills
- Demonstrated ability and experience in a detail-oriented position
- Ability and willingness to perform in fast paced, rapidly changing environment
- Excellent communication and interpersonal skills
- Demonstrated ability to multi-task in a deadline driven environment
- Microsoft Office experience required
Preferred Qualifications and Skills
- Prior CRM experience preferred
- Bachelor’s Degree is preferred but equivalent relevant experience considered
- Previous experience with servicing global customers is highly preferred
- Experience working with Salesforce, Snowflake, and PowerBI
- Experience improving processes
Business Operations Specialist
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Job Description
The Business Operations Specialist II works with the Sales, Sales Ops, Legal, Accounting, Export Compliance, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist II is able to handle some complex tasks and accomplish straightforward work without assistance.
Key Duties and Responsibilities
- Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
- Generates timely, accurate license keys and software license entitlement information, and delivers them to sales channels and customers
- Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal
- Utilizes CRM checks to strive for succinct data integrity
- Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
- Provides assistance to sales personnel for proper order submission and documentation
- Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
- Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service
- Participates in department projects such as developing rollout plans for product delivery
Minimum Education/Certification Requirements and Experience
- Associate’s Degree or minimum 4 years of experience in a billing, order processing, or customer service environment
- Excellent customer services skills and orientation
- Demonstrated organizational and analytical skills
- Experience working in database environment including strong report generation responsibilities and analytics skills
- Demonstrated ability and experience in a detail-oriented position
- Ability and willingness to perform in fast paced, rapidly changing environment
- Excellent communication and interpersonal skills
- Demonstrated ability to multi-task in a deadline driven environment
- Microsoft Office experience required
Preferred Qualifications and Skills
- Prior CRM experience preferred
- Bachelor’s Degree is preferred but equivalent relevant experience considered
- Previous experience with servicing global customers is highly preferred
- Experience working with Salesforce, Snowflake, and PowerBI
- Experience improving processes