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Showing 5000+ Marketing Management jobs in the United Kingdom
Job Description
**Role: Product Management**
**Division: Assessment & Qualifications Delivery**
**Location: Hellaby (Rotherham)/London/Oxford, UK**
**Tier: IC20**
**About UK Assessment & Qualifications:** We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable, and resilient services.
**The Role**
Individuals in the Product Management roles are accountable for defining and executing product strategy and the value and viability of what the product team builds , ensuring the product value proposition, and overseeing the viability of products and their features. You will collaborate with Business Analysts, business stakeholders, technical architects, developers, and other technical SMEs to support the transformation programme across the Qualifications and Consumer pillars with UK Assessment & Qualifications.
Within a complex environment, you will represent the interests of the business, informing and supporting tactical and strategic decision-making to ensure proposed solutions align with organisational strategy and vision.
**Key Accountabilities**
+ Develop strong ties with business and technology stakeholders to understand the context of the UK qualifications division to co-create solutions to business problems.
+ Ensure customer requirements are captured and documented, maintaining appropriately sized and prioritised backlogs for delivery into a release.
+ Work with business and technology colleagues to ensure requirements are in line with strategy, will drive business improvement and are clear and fully understood.
+ Work with technology teams to deliver refined requirements to time and budget, and deliver the business benefit outlined in the business case.
+ Provide a point of contact between business stakeholders and technology teams - including development progress updates.
+ Ensuring demonstrations of progress are provided to stakeholders and user feedback is used to inform continuous improvement.
+ Own the product vision, strategy, and roadmap to ensure the team builds valuable, viable solutions.
+ Drive efforts to uncover and validate customer problems, write Market Requirements Documents (MRDs) and Product Requirements Documents (PRDs).
+ Define and map existing and target business processes.
+ Ensure all analytical artefacts are produced in a consistent and timely manner with a high degree of accuracy and completeness.
+ Consider functional and non-functional requirements for any proposed solution.
+ Work as part of a project team to deliver projects to schedule whilst ensuring deliverables remain in line with strategy and within defined scope.
+ Track and analyze product performance to ensure solutions deliver the intended value.
**What are we looking for?**
+ Practitioner of delivery using Agile methodologies, with experience of using JIRA an advantage.
+ Experience of identifying business problems statements, identifying solutions and automation opportunities
+ Experience of business process transformation
+ Experience of supporting the development lifecycle for requirements from concept through to testing and usage.
+ Skilled in translating requirements into quality user stories with clear and valid acceptance criteria
+ Understand the principles of good software development
+ Ability to work independently with strong communication, influencing, and leadership skills
+ Ability to build partnerships and work in a collaborative environment
+ Strategic thinker with the ability to motivate and drive tactical execution
+ Excellent analytical and problem-solving skills, especially in a teamwork environment
+ Highly organised with strong time management including the ability to coordinate multiple efforts and address changes in priorities.
+ Strong oral and written communication skills particularly to support cross business and technology dialogue including demonstrating progress and communicating issues to stakeholders
+ Self-motivated with a proven ability to motivate and empower others
+ Possess the Core skills such as Customer Discovery, Product Development, Data Analysis, Storytelling, Design Thinking, Strategic thinking and technology road map
+ Ability to quickly understand business detail in unfamiliar areas.
+ Ability to create and maintain accurate artefacts that can be clearly understood by a variety of stakeholders.
+ Experience of eliciting and refining stakeholder requirements desirable
**Job Location and Hours**
We work a 37.5-hour week, with all our team free to flex their day around our core hours, which are Monday to Friday, 10 to 4 GMT/BST.
All our roles are hybrid working; for this role, that means working from the office at least once a week, with up to 3 days a week being required for key periods or projects. Occasional business travel to other Pearson sites may also be required.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Product Management
**Job Family:** PRODUCT
**Organization:** Assessment & Qualifications
**Schedule:** FULL\_TIME
**Workplace Type:** Hybrid
**Req ID:** 23961
\#LI-REMOTE
**Division: Assessment & Qualifications Delivery**
**Location: Hellaby (Rotherham)/London/Oxford, UK**
**Tier: IC20**
**About UK Assessment & Qualifications:** We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable, and resilient services.
**The Role**
Individuals in the Product Management roles are accountable for defining and executing product strategy and the value and viability of what the product team builds , ensuring the product value proposition, and overseeing the viability of products and their features. You will collaborate with Business Analysts, business stakeholders, technical architects, developers, and other technical SMEs to support the transformation programme across the Qualifications and Consumer pillars with UK Assessment & Qualifications.
Within a complex environment, you will represent the interests of the business, informing and supporting tactical and strategic decision-making to ensure proposed solutions align with organisational strategy and vision.
**Key Accountabilities**
+ Develop strong ties with business and technology stakeholders to understand the context of the UK qualifications division to co-create solutions to business problems.
+ Ensure customer requirements are captured and documented, maintaining appropriately sized and prioritised backlogs for delivery into a release.
+ Work with business and technology colleagues to ensure requirements are in line with strategy, will drive business improvement and are clear and fully understood.
+ Work with technology teams to deliver refined requirements to time and budget, and deliver the business benefit outlined in the business case.
+ Provide a point of contact between business stakeholders and technology teams - including development progress updates.
+ Ensuring demonstrations of progress are provided to stakeholders and user feedback is used to inform continuous improvement.
+ Own the product vision, strategy, and roadmap to ensure the team builds valuable, viable solutions.
+ Drive efforts to uncover and validate customer problems, write Market Requirements Documents (MRDs) and Product Requirements Documents (PRDs).
+ Define and map existing and target business processes.
+ Ensure all analytical artefacts are produced in a consistent and timely manner with a high degree of accuracy and completeness.
+ Consider functional and non-functional requirements for any proposed solution.
+ Work as part of a project team to deliver projects to schedule whilst ensuring deliverables remain in line with strategy and within defined scope.
+ Track and analyze product performance to ensure solutions deliver the intended value.
**What are we looking for?**
+ Practitioner of delivery using Agile methodologies, with experience of using JIRA an advantage.
+ Experience of identifying business problems statements, identifying solutions and automation opportunities
+ Experience of business process transformation
+ Experience of supporting the development lifecycle for requirements from concept through to testing and usage.
+ Skilled in translating requirements into quality user stories with clear and valid acceptance criteria
+ Understand the principles of good software development
+ Ability to work independently with strong communication, influencing, and leadership skills
+ Ability to build partnerships and work in a collaborative environment
+ Strategic thinker with the ability to motivate and drive tactical execution
+ Excellent analytical and problem-solving skills, especially in a teamwork environment
+ Highly organised with strong time management including the ability to coordinate multiple efforts and address changes in priorities.
+ Strong oral and written communication skills particularly to support cross business and technology dialogue including demonstrating progress and communicating issues to stakeholders
+ Self-motivated with a proven ability to motivate and empower others
+ Possess the Core skills such as Customer Discovery, Product Development, Data Analysis, Storytelling, Design Thinking, Strategic thinking and technology road map
+ Ability to quickly understand business detail in unfamiliar areas.
+ Ability to create and maintain accurate artefacts that can be clearly understood by a variety of stakeholders.
+ Experience of eliciting and refining stakeholder requirements desirable
**Job Location and Hours**
We work a 37.5-hour week, with all our team free to flex their day around our core hours, which are Monday to Friday, 10 to 4 GMT/BST.
All our roles are hybrid working; for this role, that means working from the office at least once a week, with up to 3 days a week being required for key periods or projects. Occasional business travel to other Pearson sites may also be required.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Product Management
**Job Family:** PRODUCT
**Organization:** Assessment & Qualifications
**Schedule:** FULL\_TIME
**Workplace Type:** Hybrid
**Req ID:** 23961
\#LI-REMOTE
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0
Job Description
Department: Product Management & Marketing
Reports To: Commercial Director
The Opportunity:A high-profile leadership role with strategic and operational responsibility for the company’s product and marketing agenda across a portfolio of established brands and product categories, serving both the electrical wholesale and retail/DIY channels. The successful candidate will play a pivotal role in shaping category direction, enhancing brand equity, and driving sustained commercial growth across both core and emerging product categories.
Reporting to the Commercial Director and with overall accountability for leading the company’s Product Management function and Marketing team (through the Head of Marketing), the role requires strong alignment between product strategy, brand development, channel activation, and commercial growth. The ideal candidate will bring strong commercial acumen, a track record of leading high performance teams and cross functional initiatives, and the ability to translate market insight into compelling product, innovation, brand positioning and go-to-market strategies.
Job Responsibilities:- Define and lead the product strategy across multiple categories and brands, aligned with long-term business objectives and developed in consultation with key stakeholders.
- Shape and optimise the product portfolio to maximise commercial performance, margin and market relevance.
- Identify and prioritise innovation and growth opportunities, ensuring a structured, insight-led approach to product development and lifecycle management.
Brand & Marketing Leadership
- Set the overarching brand, product and marketing strategy, establishing clear positioning, differentiation, and long-term brand equity across all channels, with input from and alignment with the key stakeholders.
- Lead the Head of Marketing to translate strategic priorities into best-in-class execution across traditional and digital formats for each brand, tailored to the relevant sales channels and target segments.
- Define priorities and allocate marketing resources to maximise return and support strategic growth objectives.
Commercial & Strategic Impact
- Drive profitable growth through alignment of product strategy, pricing, brand positioning and channel activation, informed by stakeholder insight.
- Partner with sales and commercial leads to translate product and marketing strategies into tangible revenue and margin outcomes.
- Use data, insight, and performance metrics to inform decision making, optimise investment and enhance commercial effectiveness.
Leadership & Cross-Functional Coordination
- Build and lead high performing Product Management and Marketing functions, setting clear expectations, and driving capability, accountability and results.
- Ensure strong cross functional alignment across product management, product development, marketing, sales, and commercial teams to deliver effective market execution.
- Lead complex cross-functional programmes and contribute at senior management team level, ensuring delivery against strategic priorities through effective stakeholder engagement and collaboration.
- 10+ years’ experience in senior product, marketing, category, or commercial leadership roles within electrical, construction, home improvement, or closely related sectors.
- Proven track record of leading and developing high-performing, multi-disciplinary teams across product management and marketing functions.
- Strong understanding of electrical wholesale, retail, and DIY distribution channels and their commercial dynamics.
- Demonstrated ability to translate market, customer, and competitor insight into effective product, brand, and go-to-market strategies that deliver profitable growth.
- Strong strategic planning, prioritisation, and programme leadership skills, with the ability to manage multiple initiatives in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to influence at senior level and align cross-functional teams behind a clear strategy.
- Background in technical or electrical product sectors.
- Familiarity with ERP and PIM systems.
- Relevant degree in Marketing, Business, Engineering, or a related discipline.
- Strategic and commercially minded, with the ability to balance long‑term vision with hands‑on execution.
- Strong leadership presence, with the credibility to coach and develop managers, challenge constructively, and drive accountability.
- Confident decision-maker who is comfortable navigating complex stakeholder groups and competing priorities.
- Collaborative, resilient and adaptable, with the energy and judgement to lead effectively in a fast-paced environment.
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1
Senior Vice President, Product Management- Sprinklr Service
Posted 8 days ago
Job Viewed
Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**Role Overview**
We are seeking a senior, visionary leader to serve as SVP of Product Management for the Sprinklr Service suite. This is a multi-hundred million dollar business growing at double digits, with disproportionate growth driven by AI-native capabilities. Widely seen as a disruptor in the space, the suite has earned leadership recognition in reputed analyst reports across key categories.
This role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS, Telephony, Workforce Management, Community, AI Agent Copilot, Contact Center Intelligence, and AI Agents.
You will define the future of AI-powered customer service experiences, bringing innovation directly into the hands of customers while bearing general management responsibilities to deliver durable growth, profitability, and exceptional user outcomes.
**What** **You'll** **Do**
**Vision, Strategy & Thought Leadership**
+ Define, lead and drive the AI-native product strategy and management, partnering with executive leadership to define, build and scale AI-driven products and customer experiences.
+ Define and evangelize a bold, differentiated vision for AI-native customer service. Serve as a visible thought leader and evangelist through blogs, podcasts, keynote speaking, and industry engagement.
+ Shape multi-year product strategy, grounded in customer needs, market trends, and competitive positioning.
+ Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in-class.
+ Define and deliver organic and inorganic growth plans through ecosystem partnerships and targeted M&A plays across the CX landscape.
**Product Leadership & Execution**
+ Own the full product lifecycle across the Service suite, including:
+ Product definition, roadmap, and delivery with high credibility
+ Growth, pricing, and monetization strategy
+ Profitability and business performance
+ Maintain a high say-do ratio, ensuring consistent, predictable roadmap delivery.
+ Drive product decisions grounded in a deep understanding of system architecture, platform scalability, APIs, integrations, and data models.
+ Drive an AI-first approach to product innovation, embedding AI deeply into workflows, automation, and user experiences.
+ Champion a culture of Operational Excellence:
+ Reliability, availability, security, accessibility, and quality beyond industry standards
+ Stay proficient about various geographical/industry needs in infra, compliance
+ Get hands dirty in creative solutioning to satisfy specific customer segment needs
+ Drive rigor in product operations, metrics, and delivery discipline.
+ Build scalable processes and systems that enable high-velocity innovation.
**AI Transformation & Experience Reimagination**
+ Lead the infusion of AI across all products, including:
+ AI-native user experiences grounded in human-centered design
+ AI monetization strategies and packaging
+ Intelligent automation across service delivery
+ Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done.
+ Lead the industry in AI-related pricing, positioning and monetization approaches
+ Spend sufficient time in leading CX AI centers of innovation (e.g., VC forums, consortiums)
**Customer Engagement & Market Impact**
+ Act as a senior customer-facing leader, engaging directly with enterprise customers, partners, and prospects in partnership with the GTM teams.
+ Represent the product vision at customer events, User Groups, executive briefings, and industry forums.
+ Translate customer insights into actionable product innovation and differentiation.
**Cross-Functional Leadership**
+ Partner deeply across:
+ Engineering, Design, Product Marketing
+ Solution Consulting / Pre-Sales, Services, Sales
+ Ensure alignment from product vision through GTM execution and customer success.
+ Enable automation across product delivery and services to scale efficiently.
**Team Leadership**
+ Build and lead a world-class global product management organization.
+ Champion AI-native ways of working, embedding them into PM culture and execution.
+ Drive high engagement, accountability, and leadership development across the tea
**Success Metrics**
+ **Growth** : New ARR, expansion, retention, and churn
+ **Customer Experience** : Customer satisfaction, adoption, and measurable business impact
+ **Product Performance** : Profitability, utilization, and feature adoption
+ **Execution** : Roadmap delivery and operational predictability
+ **People** : Team engagement, leadership development, and organizational health
+ **End-to-End Experience** : Seamless, differentiated customer journeys powered by AI
**Who You Are & What Makes You Qualified**
+ Requires minimum of 15+ years product management experience with 10+ years in leadership roles.
+ Proven experience leading large-scale, global enterprise SaaS product organizations withdeep expertise in customer service / CX platforms (CCaaS preferred)
+ Extensive experience in end-to-end product lifecycle management, including engineering and technical leadership.
+ Strong track record in AI-driven product transformation and monetization
+ Exceptional strategic thinker, innovator and product evangelist with equal strength in operational execution
+ Customer-first mindset with a passion for building category-defining products
+ Credible external voice with demonstrated thought leadership in the industry
+ Expertise in software development methodologies, including Agile and DevOps.
+ Excellent problem-solving skills and a strategic mindset to address challenges and opportunities effectively.
+ Experience in managing technology budgets, vendor relationships, and resource allocation.
+ Outstanding communication and interpersonal skills to lead, collaborate, and influence cross-functional teams and stakeholders.
**Leadership Attributes:**
+ Experience and breadth leading a globally distributed team and a global customer base.
+ Creative and intellectually curious, with strong strategic intuition. Inquisitive appetite (and humility) for proactively identifying and aggressively pursuing continuous improvements.
+ Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment
+ Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.
+ Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork, and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**JOB REQ COMPENSATION RANGE**
$285,000 - $475,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
**Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**Role Overview**
We are seeking a senior, visionary leader to serve as SVP of Product Management for the Sprinklr Service suite. This is a multi-hundred million dollar business growing at double digits, with disproportionate growth driven by AI-native capabilities. Widely seen as a disruptor in the space, the suite has earned leadership recognition in reputed analyst reports across key categories.
This role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS, Telephony, Workforce Management, Community, AI Agent Copilot, Contact Center Intelligence, and AI Agents.
You will define the future of AI-powered customer service experiences, bringing innovation directly into the hands of customers while bearing general management responsibilities to deliver durable growth, profitability, and exceptional user outcomes.
**What** **You'll** **Do**
**Vision, Strategy & Thought Leadership**
+ Define, lead and drive the AI-native product strategy and management, partnering with executive leadership to define, build and scale AI-driven products and customer experiences.
+ Define and evangelize a bold, differentiated vision for AI-native customer service. Serve as a visible thought leader and evangelist through blogs, podcasts, keynote speaking, and industry engagement.
+ Shape multi-year product strategy, grounded in customer needs, market trends, and competitive positioning.
+ Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in-class.
+ Define and deliver organic and inorganic growth plans through ecosystem partnerships and targeted M&A plays across the CX landscape.
**Product Leadership & Execution**
+ Own the full product lifecycle across the Service suite, including:
+ Product definition, roadmap, and delivery with high credibility
+ Growth, pricing, and monetization strategy
+ Profitability and business performance
+ Maintain a high say-do ratio, ensuring consistent, predictable roadmap delivery.
+ Drive product decisions grounded in a deep understanding of system architecture, platform scalability, APIs, integrations, and data models.
+ Drive an AI-first approach to product innovation, embedding AI deeply into workflows, automation, and user experiences.
+ Champion a culture of Operational Excellence:
+ Reliability, availability, security, accessibility, and quality beyond industry standards
+ Stay proficient about various geographical/industry needs in infra, compliance
+ Get hands dirty in creative solutioning to satisfy specific customer segment needs
+ Drive rigor in product operations, metrics, and delivery discipline.
+ Build scalable processes and systems that enable high-velocity innovation.
**AI Transformation & Experience Reimagination**
+ Lead the infusion of AI across all products, including:
+ AI-native user experiences grounded in human-centered design
+ AI monetization strategies and packaging
+ Intelligent automation across service delivery
+ Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done.
+ Lead the industry in AI-related pricing, positioning and monetization approaches
+ Spend sufficient time in leading CX AI centers of innovation (e.g., VC forums, consortiums)
**Customer Engagement & Market Impact**
+ Act as a senior customer-facing leader, engaging directly with enterprise customers, partners, and prospects in partnership with the GTM teams.
+ Represent the product vision at customer events, User Groups, executive briefings, and industry forums.
+ Translate customer insights into actionable product innovation and differentiation.
**Cross-Functional Leadership**
+ Partner deeply across:
+ Engineering, Design, Product Marketing
+ Solution Consulting / Pre-Sales, Services, Sales
+ Ensure alignment from product vision through GTM execution and customer success.
+ Enable automation across product delivery and services to scale efficiently.
**Team Leadership**
+ Build and lead a world-class global product management organization.
+ Champion AI-native ways of working, embedding them into PM culture and execution.
+ Drive high engagement, accountability, and leadership development across the tea
**Success Metrics**
+ **Growth** : New ARR, expansion, retention, and churn
+ **Customer Experience** : Customer satisfaction, adoption, and measurable business impact
+ **Product Performance** : Profitability, utilization, and feature adoption
+ **Execution** : Roadmap delivery and operational predictability
+ **People** : Team engagement, leadership development, and organizational health
+ **End-to-End Experience** : Seamless, differentiated customer journeys powered by AI
**Who You Are & What Makes You Qualified**
+ Requires minimum of 15+ years product management experience with 10+ years in leadership roles.
+ Proven experience leading large-scale, global enterprise SaaS product organizations withdeep expertise in customer service / CX platforms (CCaaS preferred)
+ Extensive experience in end-to-end product lifecycle management, including engineering and technical leadership.
+ Strong track record in AI-driven product transformation and monetization
+ Exceptional strategic thinker, innovator and product evangelist with equal strength in operational execution
+ Customer-first mindset with a passion for building category-defining products
+ Credible external voice with demonstrated thought leadership in the industry
+ Expertise in software development methodologies, including Agile and DevOps.
+ Excellent problem-solving skills and a strategic mindset to address challenges and opportunities effectively.
+ Experience in managing technology budgets, vendor relationships, and resource allocation.
+ Outstanding communication and interpersonal skills to lead, collaborate, and influence cross-functional teams and stakeholders.
**Leadership Attributes:**
+ Experience and breadth leading a globally distributed team and a global customer base.
+ Creative and intellectually curious, with strong strategic intuition. Inquisitive appetite (and humility) for proactively identifying and aggressively pursuing continuous improvements.
+ Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment
+ Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.
+ Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork, and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**JOB REQ COMPENSATION RANGE**
$285,000 - $475,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
**Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Is this job a match or a miss?
Apply Now
2
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management (Processing Solutions)
Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. This role sits within the Business & Markets Insights (B&MI) services organization. The B&MI vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Advisors and Transformation.
Within B&MI, Deploy is one of the fastest-growing consulting capabilities, designed to accelerate implementation, execution, and adoption of Mastercard strategies and platforms. Deploy bridges strategy and delivery by providing end-to-end program management and execution subject matter experts to clients, technical scoping, technical implementation capabilities, as well as cutting-edge technology solutions across multiple verticals. Our mission is to ensure clients realize tangible value from the insights, strategies and technology solutions we recommend and support implement.
The Global Product Director will lead the strategic vision, deploy solution development, commercialization, and go to market activities to accelerate uptake of Deploy Services globally with a primary focus on
All about the Role:
The Director, Processing Solutions will:
- Own the global solutioning strategy for processing led Deploy engagements including identifying new technology solutions to accelerate processor implementation & migrations
- Define how Deploy supports issuer processing transformation, fintech enablement, and core platform modernization
- Build and commercialize partner enabled execution models (agent, referral, bundled delivery)
- Equip regions, BD, and Advisors teams with a clear processing value narrative and execution playbook
- Ensure strong alignment with Mastercard product, processing, and platform stakeholders to drive coherent strategy, governance, and execution across processing-led initiatives
Key Responsibilities:
- Processing Solution Services Strategy & Ownership
o Act as global solution owner for processing through Deploy offerings, including issuer core modernization, fintech processing enablement, and largescale transformation programs
o Define the Services value proposition and how it enhances product, partner, and consulting propositions across processing led opportunities
o Translate market and client demand into clear, repeatable processing propositions supported by Deploy execution
- Develop the processing GTM strategy including:
o Target & prioritise client segments (issuers, fintechs, neo banks, processors)
o Standard solution archetypes and deployment models
o Modular commercial constructs (agent, referral, bundled execution)
- Build GTM materials: value propositions, use cases, sales narratives, scoping guidance, and pricing logic
- Support priority deals, market wide initiatives, and complex pursuits where processing expertise is required
3. Partner Enabled Execution Models
- Work closely with Deploy Product Operations & Partnerships to:
o Shape how Deploy engages with processing and platform partners
o Integrate the specialty in the commercial partner program
o Define governance, intake, and execution models for partner led delivery
- Ensure partner solutions are integrated into Deploy execution frameworks, not positioned as standalone technology
4. Regional Enablement & Scale
- Equip regional Product, BD, and Account Managers to sell and deliver processing led Deploy engagements at scale
- Support regions on complex opportunities where local processing expertise or capacity is constrained
- Share best practices, refine propositions based on market feedback, and drive consistency across regions
5. Cross Functional Leadership
- Act as a trusted processing subject matter leader across Services, aligning execution with Mastercard's broader platform and ecosystem strategy
- Act as a product owner for a set of Deploy solutions, owning the global strategy and go-to-market expansion in close partnership with the global Deploy product and regional teams
All About You:
- Senior experience (Director level or equivalent) in payments, processing platforms, or largescale financial services transformation
- Proven experience as a product, sales or client services leader with a demonstrated ability to drive commercial growth
- Deep understanding of issuer processing, fintech enablement, or core platform transformation
- Proven ability to operate in partner led delivery models
- Experience influencing senior stakeholders across regions and functions
- Fluent in English, Spanish highly desirable
- Intellectually curious with entrepreneurial attitude and a results-driven mindset
- Comfort operating in ambiguity and building new execution models
- Creative problem solver with the ability to generate "out of the box" solutions and build alignment across diverse teams
- Ability to influence without authority - anticipate and proactively address issues that may arise
- Excellent commercial thinking, communication, and stakeholder management abilities
- Willingness to work across silos and experience in leading by influence
- Flexible and creative, able to not only adapt but also thrive in a constantly changing, high-growth environment
- Ability to work across geographically diverse teams and cultures
- Candidate should have relevant academic credentials as well as functional and industry experience to support their application
This is an opportunity to shape the future of Mastercard Services in a fast-paced, innovative environment.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management (Processing Solutions)
Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. This role sits within the Business & Markets Insights (B&MI) services organization. The B&MI vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Advisors and Transformation.
Within B&MI, Deploy is one of the fastest-growing consulting capabilities, designed to accelerate implementation, execution, and adoption of Mastercard strategies and platforms. Deploy bridges strategy and delivery by providing end-to-end program management and execution subject matter experts to clients, technical scoping, technical implementation capabilities, as well as cutting-edge technology solutions across multiple verticals. Our mission is to ensure clients realize tangible value from the insights, strategies and technology solutions we recommend and support implement.
The Global Product Director will lead the strategic vision, deploy solution development, commercialization, and go to market activities to accelerate uptake of Deploy Services globally with a primary focus on
All about the Role:
The Director, Processing Solutions will:
- Own the global solutioning strategy for processing led Deploy engagements including identifying new technology solutions to accelerate processor implementation & migrations
- Define how Deploy supports issuer processing transformation, fintech enablement, and core platform modernization
- Build and commercialize partner enabled execution models (agent, referral, bundled delivery)
- Equip regions, BD, and Advisors teams with a clear processing value narrative and execution playbook
- Ensure strong alignment with Mastercard product, processing, and platform stakeholders to drive coherent strategy, governance, and execution across processing-led initiatives
Key Responsibilities:
- Processing Solution Services Strategy & Ownership
o Act as global solution owner for processing through Deploy offerings, including issuer core modernization, fintech processing enablement, and largescale transformation programs
o Define the Services value proposition and how it enhances product, partner, and consulting propositions across processing led opportunities
o Translate market and client demand into clear, repeatable processing propositions supported by Deploy execution
- Develop the processing GTM strategy including:
o Target & prioritise client segments (issuers, fintechs, neo banks, processors)
o Standard solution archetypes and deployment models
o Modular commercial constructs (agent, referral, bundled execution)
- Build GTM materials: value propositions, use cases, sales narratives, scoping guidance, and pricing logic
- Support priority deals, market wide initiatives, and complex pursuits where processing expertise is required
3. Partner Enabled Execution Models
- Work closely with Deploy Product Operations & Partnerships to:
o Shape how Deploy engages with processing and platform partners
o Integrate the specialty in the commercial partner program
o Define governance, intake, and execution models for partner led delivery
- Ensure partner solutions are integrated into Deploy execution frameworks, not positioned as standalone technology
4. Regional Enablement & Scale
- Equip regional Product, BD, and Account Managers to sell and deliver processing led Deploy engagements at scale
- Support regions on complex opportunities where local processing expertise or capacity is constrained
- Share best practices, refine propositions based on market feedback, and drive consistency across regions
5. Cross Functional Leadership
- Act as a trusted processing subject matter leader across Services, aligning execution with Mastercard's broader platform and ecosystem strategy
- Act as a product owner for a set of Deploy solutions, owning the global strategy and go-to-market expansion in close partnership with the global Deploy product and regional teams
All About You:
- Senior experience (Director level or equivalent) in payments, processing platforms, or largescale financial services transformation
- Proven experience as a product, sales or client services leader with a demonstrated ability to drive commercial growth
- Deep understanding of issuer processing, fintech enablement, or core platform transformation
- Proven ability to operate in partner led delivery models
- Experience influencing senior stakeholders across regions and functions
- Fluent in English, Spanish highly desirable
- Intellectually curious with entrepreneurial attitude and a results-driven mindset
- Comfort operating in ambiguity and building new execution models
- Creative problem solver with the ability to generate "out of the box" solutions and build alignment across diverse teams
- Ability to influence without authority - anticipate and proactively address issues that may arise
- Excellent commercial thinking, communication, and stakeholder management abilities
- Willingness to work across silos and experience in leading by influence
- Flexible and creative, able to not only adapt but also thrive in a constantly changing, high-growth environment
- Ability to work across geographically diverse teams and cultures
- Candidate should have relevant academic credentials as well as functional and industry experience to support their application
This is an opportunity to shape the future of Mastercard Services in a fast-paced, innovative environment.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
Apply Now
3
Job Description
Director Product Management
Are you an experienced Director of Product Management with a wealth of experience in defining product strategy, driving execution and delivering sustainable growth?
Do you have extensive product management experience within software or technology environments?
Location: London, Europe or US (East Coast)
About the Role
We are seeking an experienced Director Product Management with technical and commerical experiences to lead a Software as a Service (SaaS) product within our Academic and Government Solutions business. This is a highly visible leadership role responsible for defining product strategy, driving execution, delivering sustainable growth, and ensuring exceptional customer outcomes.
You will own the strategic direction of your product domain, balancing customer needs, market opportunities, technical innovation, and commercial objectives. Working closely with senior stakeholders across product, technology, shared services, sales, marketing, customer success, and executive leadership teams, you will shape the future roadmap and lead investment decisions that maximise value for customers and the business.
You will also play a key leadership role in building and developing a high-performing product management team, fostering a culture of innovation, accountability, and continuous improvement.
About the Team
Our A&G Solutions team develops innovative technology solutions that support research institutions, universities, funding organisations, and research leaders worldwide. We help our customers make better decisions through trusted data, analytics, workflow tools, and digital products that support the advancement of research and academic excellence.
As part of a global product organisation, you will collaborate with talented colleagues across product management, software engineering, data science, user experience, commercial teams, and customer-facing functions. Together, we deliver market-leading solutions that enable our customers to achieve their goals and create meaningful impact across the global research ecosystem.
Responsibilities
+ Define and execute product strategies that drive customer value, business growth, and competitive advantage.
+ Develop and communicate a compelling vision, roadmap, and investment strategy for your product portfolio.
+ Build deep understanding of customer needs, market dynamics, industry trends, and competitive offerings.
+ Lead product discovery, research, experimentation, and data-driven decision-making to inform strategic priorities.
+ Drive successful go-to-market planning and execution in partnership with commercial, marketing, and customer-facing teams.
+ Establish meaningful product performance metrics and KPIs, using insights to optimise outcomes and return on investment.
+ Lead cross-functional teams through the full product lifecycle, from concept through delivery and market adoption.
+ Evaluate build, buy, and partner opportunities to support strategic product objectives.
Requirements
+ Significant experience in Product Management, including leadership responsibility within complex software or technology environments.
+ Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline.
+ Proven success managing products or product portfolios that have delivered measurable growth and commercial results.
+ Experience leading and developing Product Managers and building high-performing teams.
+ Strong strategic thinking and commercial acumen, with the ability to translate market opportunities into business outcomes.
+ Excellent stakeholder management skills and the ability to influence at all levels of an organisation.
+ Experience using customer insights, market research, analytics, and experimentation to inform product decisions.
+ Strong communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively.
+ Experience with AI products and spec-driven code-generation approach to product management is a solid plus
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Life assurance
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in the following location: Home-Based - Denmark or Aalborg (Alfred Nobels), the base pay range is kr880,100 - kr1,467,100.
If performed in NLD Amsterdam (Radarweg), the base pay range is 110,500 - 184,000.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Are you an experienced Director of Product Management with a wealth of experience in defining product strategy, driving execution and delivering sustainable growth?
Do you have extensive product management experience within software or technology environments?
Location: London, Europe or US (East Coast)
About the Role
We are seeking an experienced Director Product Management with technical and commerical experiences to lead a Software as a Service (SaaS) product within our Academic and Government Solutions business. This is a highly visible leadership role responsible for defining product strategy, driving execution, delivering sustainable growth, and ensuring exceptional customer outcomes.
You will own the strategic direction of your product domain, balancing customer needs, market opportunities, technical innovation, and commercial objectives. Working closely with senior stakeholders across product, technology, shared services, sales, marketing, customer success, and executive leadership teams, you will shape the future roadmap and lead investment decisions that maximise value for customers and the business.
You will also play a key leadership role in building and developing a high-performing product management team, fostering a culture of innovation, accountability, and continuous improvement.
About the Team
Our A&G Solutions team develops innovative technology solutions that support research institutions, universities, funding organisations, and research leaders worldwide. We help our customers make better decisions through trusted data, analytics, workflow tools, and digital products that support the advancement of research and academic excellence.
As part of a global product organisation, you will collaborate with talented colleagues across product management, software engineering, data science, user experience, commercial teams, and customer-facing functions. Together, we deliver market-leading solutions that enable our customers to achieve their goals and create meaningful impact across the global research ecosystem.
Responsibilities
+ Define and execute product strategies that drive customer value, business growth, and competitive advantage.
+ Develop and communicate a compelling vision, roadmap, and investment strategy for your product portfolio.
+ Build deep understanding of customer needs, market dynamics, industry trends, and competitive offerings.
+ Lead product discovery, research, experimentation, and data-driven decision-making to inform strategic priorities.
+ Drive successful go-to-market planning and execution in partnership with commercial, marketing, and customer-facing teams.
+ Establish meaningful product performance metrics and KPIs, using insights to optimise outcomes and return on investment.
+ Lead cross-functional teams through the full product lifecycle, from concept through delivery and market adoption.
+ Evaluate build, buy, and partner opportunities to support strategic product objectives.
Requirements
+ Significant experience in Product Management, including leadership responsibility within complex software or technology environments.
+ Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline.
+ Proven success managing products or product portfolios that have delivered measurable growth and commercial results.
+ Experience leading and developing Product Managers and building high-performing teams.
+ Strong strategic thinking and commercial acumen, with the ability to translate market opportunities into business outcomes.
+ Excellent stakeholder management skills and the ability to influence at all levels of an organisation.
+ Experience using customer insights, market research, analytics, and experimentation to inform product decisions.
+ Strong communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively.
+ Experience with AI products and spec-driven code-generation approach to product management is a solid plus
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Life assurance
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.
If performed in the following location: Home-Based - Denmark or Aalborg (Alfred Nobels), the base pay range is kr880,100 - kr1,467,100.
If performed in NLD Amsterdam (Radarweg), the base pay range is 110,500 - 184,000.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Is this job a match or a miss?
Apply Now
4
Job Description
Senior Director, Product Marketing & Market Activation
Full-time
Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more onour website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionAs Senior Director, Product Management & Market Activation, you will own how Unit4’s innovation is translated into market narrative, demonstration, and commercial impact.
Operating at the intersection of Product and the market, you will lead the product marketing, analyst relations, and demonstration operations teams, elevating Unit4’s go-to-market capability to match the scale and ambition of our AI-native platform launch. Your remit is to ensure that how we position, communicate, and demonstrate innovation lands as powerfully in the market as what we build.
This role can be hired remotely in Spain, Portugal or UK
Your missionYour immediate priority is leading the global go-to-market launch of Unit4’s AI-native architecture: an 18-month, company-wide initiative that will define how we bring innovation to market going forward.
This is not a steady-state portfolio role. It is a transformational launch role with lasting impact. Through this launch, you will also establish repeatable GTM disciplines that future innovations will follow.
What you’ll be responsible for Owning the AI-native GTM launch- Lead the GTM strategy and execution for Unit4’s AI-native architecture - a company-wide, 18 month initiative
- Translate complex technical innovation into clear, credible economic value stories for CFOs, COOs, and CHROs
- Align Product, Sales, Customer Success, and Services around a unified, revenue-focused launch
- Use this launch to establish scalable GTM disciplines for future innovation
- Build and lead a product marketing function that endures beyond individual launches
- Shift messaging from features to outcomes and economic impact
- Develop GTM playbooks, sales narratives, and competitive positioning that drive pipeline and wins
- Partner closely with Product to ensure launches are market-ready and commercially sharp
- Challenge launch readiness when the value story isn’t credible or provable
- Integrate demonstration services into the narrative so demos deepen the story—not distract from it
- Ensure consistency from message → demo → proof across the buyer journey
- Establish demos as an ongoing commercial lever, not just launch support
- Lead analyst relations to position Unit4’s AI capabilities as differentiated and material
- Use analyst engagement to validate messaging, refine positioning, and build credibility
- Strengthen Unit4’s recognition as a leader in AI-driven ERP for midmarket service organizations
- Treat product marketing as a revenue driver, not a content factory
- Define KPIs that connect GTM execution to pipeline, win rates, and deal velocity
- Partner closely with Sales to continuously iterate based on what lands—and does not—in the field
- Lead and develop a team of mid-to-senior level professionals
- Create clear growth paths and learning opportunities
- Drive AI literacy and automation across the function
- Set standards of excellence that raise performance across teams
This role is accountable for driving meaningful commercial impact through go-to-market execution.
Success is measured by how effectively our narratives, demonstrations, and enablement contribute to:
- Improved win rates
When messaging resonates but commercial outcomes fall short, this role is responsible for refining the story, strengthening proof, and improving market execution in close partnership with Sales.
Who this role is forYou’re a senior product marketing or GTM leader who:
- Has led major platform or transformational launches in B2B SaaS or enterprise software
- Operates comfortably between Product, Sales, and market reality
- Thinks in commercial outcomes, not just messaging quality
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast‑paced, high‑growth, people‑centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us at Unit4, we offer:
- A culture built on trust — giving you freedom and autonomy to be successful.
- Balance — with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well‑being.
- Talented colleagues, role models and mentors — work, learn and be inspired by some of the best talent in the software industry.
- A commitment to sustainability — with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.
- A safe and inclusive working environment — supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe.
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. That’s why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!
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5
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management
Overview
Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard's differentiation and business growth.
The Consumer Acquisition & Engagement (CA&E) team focuses on products and solutions that address dynamic market needs. We are seeking a Regional Director Commercialization lead UK&I to oversee sales enablement, go-to-market strategies and the commercialization of key CA&E services and platforms, including Marketing Services, Rewards, Offers, and Personalization.
This role acts as a vital conduit between Product and Services Business Leads/ Account Managers, crafting scalable sales strategies, business models, and segment narratives that drive customer value and Mastercard's revenue growth. Reporting into the Regional CA&E Product Lead, the Director will ensure the enablement of our key stakeholders to deliver and accelerate CA&E revenue.
Key Responsibilities
- Drive Growth: Lead the expansion of the CA&E business across Europe and UK&I division by aligning sales strategies with customer and market needs.
- Tailored Product Narratives: Customize product messaging for diverse customer segments.
- Sales Support: Contribute to key client JVIs and RFPs.
- Scalable GTM Strategies: Create 1:M strategies to expand the reach and relevance of existing products.
- Sales Plays: Partner with Product Management and Sales Teams to design and execute impactful sales disciplines.
- Innovative Constructs: Develop and execute creative go-to-market frameworks, including Cash Conversion, Pay-for-Performance (P4P), and Conversion Assurance models.
- Customer Engagement: Work closely with Sales to understand and embed customer needs into solutions, meeting directly with clients when necessary.
- Enablement Materials: Collaborate with Marketing to produce compelling sales tools and resources.
- Market Intelligence: Analyze and understand competing solutions and market trends to position Mastercard's offerings effectively.
About You
- Proven experience as a sales or client services leader with a demonstrated ability to drive growth.
- Strong business acumen and a track record of delivering innovative, customer-centric solutions.
- Extensive experience launching and scaling products in dynamic markets.
- Consultative mindset with the ability to craft compelling, customer-tailored narratives.
- Skilled in influencing and motivating teams, with a vision for unifying sales stakeholders around strategic goals.
- Expertise in developing go-to-market strategies and sales enablement plans.
- Recognized as a senior subject matter expert capable of navigating complex deals and engaging with executive-level clients.
- Deep understanding of consumer, industry, and market trends.
- Creative problem solver with the ability to generate "out of the box" solutions and build alignment across diverse teams.
- Growth-oriented and adaptable, thriving in fast-paced, rapidly evolving environments.
- International and matrixed organizational experience is highly desirable.
- Exceptional networking, communication, and storytelling skills, with a strong focus on results and urgency.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management
Overview
Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard's differentiation and business growth.
The Consumer Acquisition & Engagement (CA&E) team focuses on products and solutions that address dynamic market needs. We are seeking a Regional Director Commercialization lead UK&I to oversee sales enablement, go-to-market strategies and the commercialization of key CA&E services and platforms, including Marketing Services, Rewards, Offers, and Personalization.
This role acts as a vital conduit between Product and Services Business Leads/ Account Managers, crafting scalable sales strategies, business models, and segment narratives that drive customer value and Mastercard's revenue growth. Reporting into the Regional CA&E Product Lead, the Director will ensure the enablement of our key stakeholders to deliver and accelerate CA&E revenue.
Key Responsibilities
- Drive Growth: Lead the expansion of the CA&E business across Europe and UK&I division by aligning sales strategies with customer and market needs.
- Tailored Product Narratives: Customize product messaging for diverse customer segments.
- Sales Support: Contribute to key client JVIs and RFPs.
- Scalable GTM Strategies: Create 1:M strategies to expand the reach and relevance of existing products.
- Sales Plays: Partner with Product Management and Sales Teams to design and execute impactful sales disciplines.
- Innovative Constructs: Develop and execute creative go-to-market frameworks, including Cash Conversion, Pay-for-Performance (P4P), and Conversion Assurance models.
- Customer Engagement: Work closely with Sales to understand and embed customer needs into solutions, meeting directly with clients when necessary.
- Enablement Materials: Collaborate with Marketing to produce compelling sales tools and resources.
- Market Intelligence: Analyze and understand competing solutions and market trends to position Mastercard's offerings effectively.
About You
- Proven experience as a sales or client services leader with a demonstrated ability to drive growth.
- Strong business acumen and a track record of delivering innovative, customer-centric solutions.
- Extensive experience launching and scaling products in dynamic markets.
- Consultative mindset with the ability to craft compelling, customer-tailored narratives.
- Skilled in influencing and motivating teams, with a vision for unifying sales stakeholders around strategic goals.
- Expertise in developing go-to-market strategies and sales enablement plans.
- Recognized as a senior subject matter expert capable of navigating complex deals and engaging with executive-level clients.
- Deep understanding of consumer, industry, and market trends.
- Creative problem solver with the ability to generate "out of the box" solutions and build alignment across diverse teams.
- Growth-oriented and adaptable, thriving in fast-paced, rapidly evolving environments.
- International and matrixed organizational experience is highly desirable.
- Exceptional networking, communication, and storytelling skills, with a strong focus on results and urgency.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
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6
Senior Specialist, Card on File Tokenization Product Management
London
Mastercard
Posted 6 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Card on File Tokenization Product Management
Job Description Summary
Overview
Our Purpose
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Role Overview
Mastercard Checkout Services is committed to making online payments simpler, faster, and more secure. We achieve this by eliminating manual card entry, tokenizing every e-commerce transaction, and applying intelligent, highly secure authentication methods. Our solutions are built on scalable digital payment technologies, delivered through products such as Click to Pay, Secure Card-on-File Tokenization, and Token Authentication Service.
The Sr. Specialist, Card on File Tokenization will join the Mastercard Checkout Services team and drive the expansion of tokenization across merchants, payment service providers (PSPs), acquirers, and issuers. This role will focus on token performance, working cross functionally to lead key initiatives to strengthen one of the key value propositions of e-commerce tokenization.
Primary Responsibilities
In this position, you will:
- Partner with cross-functional teams to design, develop, and deliver new functionality to promote token performance.
- Participate in the development and execution of secure card on file tokenization epics
- Proactively analyze data and bring new ideas to the team.
- Engage directly with merchants, PSPs, and acquirers to understand functional and non-functional requirements, ensuring product-market fit.
- Collaborate with regional and customer-facing teams to accelerate adoption and growth of card-on-file tokenization globally.
- Forge partnerships with customers, client-facing teams, internal development teams, and various teams at Mastercard to introduce enhancements that solidify the e-commerce strategy
- Monitor market dynamics and competitive landscape to identify new opportunities and inform strategic decisions.
- Detect and address customer challenges, devising strategies to facilitate customer adoption and effective utilization of our product suite.
- Lead by example with hands-on approaches to demonstrate product management excellence and share best practices.
- Demonstrate and drive Mastercard Way behaviors (e.g. customer and stakeholder interactions).
All About You
- Proven experience in product management within payments, fintech, or e-commerce ecosystems.
- Understanding of digital payments, tokenization, and/or authentication technologies.
- Passion for B2B customer experiences.
- Have an owner mindset and go out of your way to get close to the customer to find out what their needs are and how a product can help.
- Strong stakeholder management skills, with experience engaging customers.
- Analytical and data-driven approach to decision-making, with the ability to interpret market trends and performance metrics.
- Excellent communication and influencing skills, capable of aligning cross-functional teams and senior leadership.
- Your interpersonal skills enable you to thrive in cooperative settings, fostering a culture of teamwork and innovation.
- Global mindset, comfortable working across regions and time zones in a fast-paced, dynamic environment.
Experiences that are a plus:
- Product management experience in digital payments, tokenization, or a similar API product
- Experience working with issuers, merchants, acquirers or PSPs
We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Card on File Tokenization Product Management
Job Description Summary
Overview
Our Purpose
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Role Overview
Mastercard Checkout Services is committed to making online payments simpler, faster, and more secure. We achieve this by eliminating manual card entry, tokenizing every e-commerce transaction, and applying intelligent, highly secure authentication methods. Our solutions are built on scalable digital payment technologies, delivered through products such as Click to Pay, Secure Card-on-File Tokenization, and Token Authentication Service.
The Sr. Specialist, Card on File Tokenization will join the Mastercard Checkout Services team and drive the expansion of tokenization across merchants, payment service providers (PSPs), acquirers, and issuers. This role will focus on token performance, working cross functionally to lead key initiatives to strengthen one of the key value propositions of e-commerce tokenization.
Primary Responsibilities
In this position, you will:
- Partner with cross-functional teams to design, develop, and deliver new functionality to promote token performance.
- Participate in the development and execution of secure card on file tokenization epics
- Proactively analyze data and bring new ideas to the team.
- Engage directly with merchants, PSPs, and acquirers to understand functional and non-functional requirements, ensuring product-market fit.
- Collaborate with regional and customer-facing teams to accelerate adoption and growth of card-on-file tokenization globally.
- Forge partnerships with customers, client-facing teams, internal development teams, and various teams at Mastercard to introduce enhancements that solidify the e-commerce strategy
- Monitor market dynamics and competitive landscape to identify new opportunities and inform strategic decisions.
- Detect and address customer challenges, devising strategies to facilitate customer adoption and effective utilization of our product suite.
- Lead by example with hands-on approaches to demonstrate product management excellence and share best practices.
- Demonstrate and drive Mastercard Way behaviors (e.g. customer and stakeholder interactions).
All About You
- Proven experience in product management within payments, fintech, or e-commerce ecosystems.
- Understanding of digital payments, tokenization, and/or authentication technologies.
- Passion for B2B customer experiences.
- Have an owner mindset and go out of your way to get close to the customer to find out what their needs are and how a product can help.
- Strong stakeholder management skills, with experience engaging customers.
- Analytical and data-driven approach to decision-making, with the ability to interpret market trends and performance metrics.
- Excellent communication and influencing skills, capable of aligning cross-functional teams and senior leadership.
- Your interpersonal skills enable you to thrive in cooperative settings, fostering a culture of teamwork and innovation.
- Global mindset, comfortable working across regions and time zones in a fast-paced, dynamic environment.
Experiences that are a plus:
- Product management experience in digital payments, tokenization, or a similar API product
- Experience working with issuers, merchants, acquirers or PSPs
We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
Apply Now
7
Job Description
**AVEVA is creating software trusted by over 90% of leading industrial companies.**
**Job Title:** MES Product Management Lead
**Location:** Cambridge, UK / All of EMEA
**Employment Type:** Full time
**About the Role**
AVEVA is transforming how industrial operations are managed, and Manufacturing Execution Systems (MES) sit at the heart of that transformation.
As MES Product Management Lead, you will own and shape the future of AVEVA's MES product line - leading the strategic evolution toward a next-generation, cloud-connected MES platform built on AVEVA CONNECT.
This is a high-impact leadership role at the intersection of product strategy, customer engagement, and commercial positioning. You will set the vision, lead a team of Product Managers, and act as the primary decision-maker for the MES roadmap - working closely with Sales, Customer Success, Implementation, and executive stakeholders across a global organisation.
**What You'll Do**
**Product Strategy & Roadmap**
+ Define the long-term vision and roadmap for AVEVA's MES portfolio, keeping customer needs and business value at the centre of all decisions.
+ Lead and mentor a team of MES Product Managers, ensuring coordinated delivery against the overall product vision.
+ Partner with the broader platform team to define MES-specific use cases and capabilities that integrate into AVEVA's hybrid cloud ecosystem.
+ Align MES strategy with the global Professional Services organisation to ensure product capabilities directly support customer implementation needs.
**Customer Engagement & Market Insight**
+ Lead MES customer advisory boards, user forums, and product councils - capturing structured feedback and translating it into actionable roadmap inputs.
+ Collaborate with Sales and Professional Services to align on customer-facing events and ensure consistent product messaging.
**Commercial & Competitive Positioning**
+ Define how AVEVA MES is positioned in the market - including messaging, differentiation, and competitive strategy across both standalone and hybrid deployment scenarios.
+ Partner with the Business Development and Sales organisations to support go-to-market initiatives and key customer conversations.
**Stakeholder Leadership & Decision-Making**
+ Build strong alignment across Sales, Professional Services, Pre-Sales, and other Product leadership teams to enable seamless workflows across product boundaries.
+ Serve as the single point of ownership for the MES roadmap - making and defending key product decisions with clarity and confidence.
**What We're Looking For**
+ 7+ years of product management or solutions management experience, with a strong track record in Manufacturing Execution Systems (MES).
+ Demonstrated ability to define long-term product strategy, multi-release roadmaps, and platform migration journeys - particularly transitions from on-premise or legacy environments to cloud or hybrid architectures.
+ Deep knowledge of MES functional domains: production execution, scheduling, inventory management, quality management, work instruction workflows, and system integrations.
+ Proven ability to translate input from Sales, Pre-Sales, and implementation teams into concrete product decisions and roadmap priorities.
+ Experience operating effectively in a matrixed, global organisation - aligning diverse stakeholders, resolving competing priorities, and driving decisions in ambiguous environments.
+ Outstanding communication and presentation skills, with the ability to engage technical teams, customers, and senior leadership with equal confidence.
**UK Benefits include:**
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
**Hybrid working**
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
**Hiring process**
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
**About AVEVA**
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .
**Job Title:** MES Product Management Lead
**Location:** Cambridge, UK / All of EMEA
**Employment Type:** Full time
**About the Role**
AVEVA is transforming how industrial operations are managed, and Manufacturing Execution Systems (MES) sit at the heart of that transformation.
As MES Product Management Lead, you will own and shape the future of AVEVA's MES product line - leading the strategic evolution toward a next-generation, cloud-connected MES platform built on AVEVA CONNECT.
This is a high-impact leadership role at the intersection of product strategy, customer engagement, and commercial positioning. You will set the vision, lead a team of Product Managers, and act as the primary decision-maker for the MES roadmap - working closely with Sales, Customer Success, Implementation, and executive stakeholders across a global organisation.
**What You'll Do**
**Product Strategy & Roadmap**
+ Define the long-term vision and roadmap for AVEVA's MES portfolio, keeping customer needs and business value at the centre of all decisions.
+ Lead and mentor a team of MES Product Managers, ensuring coordinated delivery against the overall product vision.
+ Partner with the broader platform team to define MES-specific use cases and capabilities that integrate into AVEVA's hybrid cloud ecosystem.
+ Align MES strategy with the global Professional Services organisation to ensure product capabilities directly support customer implementation needs.
**Customer Engagement & Market Insight**
+ Lead MES customer advisory boards, user forums, and product councils - capturing structured feedback and translating it into actionable roadmap inputs.
+ Collaborate with Sales and Professional Services to align on customer-facing events and ensure consistent product messaging.
**Commercial & Competitive Positioning**
+ Define how AVEVA MES is positioned in the market - including messaging, differentiation, and competitive strategy across both standalone and hybrid deployment scenarios.
+ Partner with the Business Development and Sales organisations to support go-to-market initiatives and key customer conversations.
**Stakeholder Leadership & Decision-Making**
+ Build strong alignment across Sales, Professional Services, Pre-Sales, and other Product leadership teams to enable seamless workflows across product boundaries.
+ Serve as the single point of ownership for the MES roadmap - making and defending key product decisions with clarity and confidence.
**What We're Looking For**
+ 7+ years of product management or solutions management experience, with a strong track record in Manufacturing Execution Systems (MES).
+ Demonstrated ability to define long-term product strategy, multi-release roadmaps, and platform migration journeys - particularly transitions from on-premise or legacy environments to cloud or hybrid architectures.
+ Deep knowledge of MES functional domains: production execution, scheduling, inventory management, quality management, work instruction workflows, and system integrations.
+ Proven ability to translate input from Sales, Pre-Sales, and implementation teams into concrete product decisions and roadmap priorities.
+ Experience operating effectively in a matrixed, global organisation - aligning diverse stakeholders, resolving competing priorities, and driving decisions in ambiguous environments.
+ Outstanding communication and presentation skills, with the ability to engage technical teams, customers, and senior leadership with equal confidence.
**UK Benefits include:**
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
**Hybrid working**
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
**Hiring process**
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
**About AVEVA**
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .
Is this job a match or a miss?
Apply Now
8
Job Description
Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
Role Overview
The Trade Management (TM) team process transactions for the Name Give Up (NGU) business as well as Futures: Exchanged Traded Derivatives (ETD). This role will be supporting the Trade Management NGU business.
As a TM Associate, you are responsible for ensuring the accurate and timely processing of all trades, from internal front end trade capture systems, through the TM systems, and then out to the clients via various delivery mechanisms, following established guidelines, when identifying and resolving problems, and using good judgement to refer more complex issues to senior colleagues, where appropriate.
You must be able to identify and contribute towards any process changes that will improve the level of service and control that Operations provides, in its first line of defence capacity. You must have a broad knowledge of the wholesale financial markets, and may require more specific knowledge in relation to specific asset classes, where necessary.
You must have a basic understanding of the Operations, Global Broking strategy, and work collaboratively, as part of a team, demonstrating flexibility and adaptability.
Role Responsibilities
Ensure that trades arrive from front office trade capture systems into the TM systems in a timely manner
Ensure that all trades are managed efficiently including delivery of trades to clients, reporting venues, or clearing houses/exchanges, as appropriate
Deliver & manage the prompt allocation of executed transactions; liaising with desks, brokers, clients, clearer & agents for prompt clearing & subsequent reporting
Ensure intraday liquidity and exposure are managed timely
Resolve any queries in relation to the non-delivery of electronic confirmations to a client
Ensuring the department remain up-to-date and in compliance with all regulations and requirements affecting the Trade Management Department
Provide oversight of various external systems/platforms, utilised by TPICAP
Ensure data integrity within TM systems by validating against records received from 3rd party brokers
Monitor trade flows via the in-house exception monitoring tools
Undertake intra-day/month actions to ensure that trades are processed, reconciled & invoiced correctly
Liaising with Brokers to manage trade exceptions
Provide front-line support to Brokers
Liaising with Accounts receivable to ensure clients are billed correctly
Liaising with Clients to resolve trade queries
Fulfil any additional ad hoc duties as required to meet the needs of the business
Experience / Competences
Essential
Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
Demonstrates strong analytical ability and problem solving skills
Demonstrates the ability to work effectively in a high pressure environment
Highly effective written & oral communication skills; adapts communication style to suit audience
Significant experience of working in fast paced or pressured environments
Highly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)
Significant experience of financial markets
Significant experience in a similar organisation
Demonstrated experience in training / mentoring junior colleagues
Demonstrated experience in overseeing colleagues work
Strong understanding of risk and controls
Desired
Knowledge of the TPICAP brand, functions & structure
Experience of TPICAP in-house systems
Experience of change / project management
Job Band & Level - Professional, 5
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
UK - City Quays - Belfast
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
Role Overview
The Trade Management (TM) team process transactions for the Name Give Up (NGU) business as well as Futures: Exchanged Traded Derivatives (ETD). This role will be supporting the Trade Management NGU business.
As a TM Associate, you are responsible for ensuring the accurate and timely processing of all trades, from internal front end trade capture systems, through the TM systems, and then out to the clients via various delivery mechanisms, following established guidelines, when identifying and resolving problems, and using good judgement to refer more complex issues to senior colleagues, where appropriate.
You must be able to identify and contribute towards any process changes that will improve the level of service and control that Operations provides, in its first line of defence capacity. You must have a broad knowledge of the wholesale financial markets, and may require more specific knowledge in relation to specific asset classes, where necessary.
You must have a basic understanding of the Operations, Global Broking strategy, and work collaboratively, as part of a team, demonstrating flexibility and adaptability.
Role Responsibilities
Ensure that trades arrive from front office trade capture systems into the TM systems in a timely manner
Ensure that all trades are managed efficiently including delivery of trades to clients, reporting venues, or clearing houses/exchanges, as appropriate
Deliver & manage the prompt allocation of executed transactions; liaising with desks, brokers, clients, clearer & agents for prompt clearing & subsequent reporting
Ensure intraday liquidity and exposure are managed timely
Resolve any queries in relation to the non-delivery of electronic confirmations to a client
Ensuring the department remain up-to-date and in compliance with all regulations and requirements affecting the Trade Management Department
Provide oversight of various external systems/platforms, utilised by TPICAP
Ensure data integrity within TM systems by validating against records received from 3rd party brokers
Monitor trade flows via the in-house exception monitoring tools
Undertake intra-day/month actions to ensure that trades are processed, reconciled & invoiced correctly
Liaising with Brokers to manage trade exceptions
Provide front-line support to Brokers
Liaising with Accounts receivable to ensure clients are billed correctly
Liaising with Clients to resolve trade queries
Fulfil any additional ad hoc duties as required to meet the needs of the business
Experience / Competences
Essential
Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
Demonstrates strong analytical ability and problem solving skills
Demonstrates the ability to work effectively in a high pressure environment
Highly effective written & oral communication skills; adapts communication style to suit audience
Significant experience of working in fast paced or pressured environments
Highly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)
Significant experience of financial markets
Significant experience in a similar organisation
Demonstrated experience in training / mentoring junior colleagues
Demonstrated experience in overseeing colleagues work
Strong understanding of risk and controls
Desired
Knowledge of the TPICAP brand, functions & structure
Experience of TPICAP in-house systems
Experience of change / project management
Job Band & Level - Professional, 5
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
UK - City Quays - Belfast
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.
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