305 Marketplace Operations jobs in the United Kingdom

Flyp is a real estate and technology platform revolutionising home sales.

Our vision is to be the partner of choice in unlocking trapped value for residential property in the UK. We achieve this by redefining the property sales process - empowering homeowners with a flexible toolbox of solutions designed to extract maximum value at every stage of their sale journey.

Over the past three years, we’ve built the technology, processes, and operational infrastructure to enable scalable growth. Now, with proven traction and repeatable results, we are entering a pivotal phase: expanding into new markets, accelerating deal flow, and professionalising our commercial engine.

The opportunity is huge. The UK residential market sees over £1 trillion in housing stock transact each year - much of it sold sub-optimally due to misaligned agency incentives, poor presentation, or rushed sales processes. Flyp exists to change that. By combining renovation, rental yield generation, and agent matchmaking under one roof, we offer homeowners a new kind of sales journey - smarter, more flexible, and ultimately more profitable.

We’re looking for a Head of Operations & Product Performance to design, run, and continually improve the operational backbone of our marketplace - where instead of gambling on a single sole agent, every seller gets 5 competing agents for the price of 1, with none of the hassle, managed end-to-end by us across a network of 5,000+ agents.

This is a hybrid role spanning operations leadership, product improvement with a focus on data-driven performance management. In the short term, you’ll be in the detail-optimising deal flow, managing the ops team, and drawing insight from data to drive results. Over time, you’ll build the structure, systems, and processes that allow Flyp to scale 10x while keeping homeowners happy and deals moving.

If you thrive at the intersection of property, product, and performance , this is your chance to build a category-defining operational engine.

• Oversee and scale operations - ensure smooth running of onboarding, vendor management, and viewings through the team leader and ops team, keeping performance on track.

• Escalation management - step in directly with vendors or partners where required to resolve issues and protect client outcomes.

• Build the operational playbook - identify bottlenecks, prioritise fixes, and implement processes and automations to increase capacity.

• Product ownership - translate operational challenges into product requirements, work with tech to scope and prioritise improvements.

• Data & insight - own performance reporting, manipulate raw data, and draw actionable insights to drive faster sales and better client outcomes.

• Team leadership - coach and develop the ops team leader, support hiring, and set the structure for scale.

• Growth enablement - ensure we have the capacity, systems, and people to handle growing lead volumes and partnerships.

• Proven operations leadership experience in PropTech, marketplaces, or scaling B2C businesses.

• Strong data capability - comfortable extracting, manipulating, and analysing datasets to drive operational decisions.

• Understanding of the residential property market and seller/agent dynamics.

• Product-minded operator - able to translate operational needs into product specs and partner effectively with developers.

• Team builder - experience managing and scaling teams in a fast-paced environment.

• Problem-solver with a hands-on mindset; comfortable working scrappy now while building for scale later.

• Join a high-growth PropTech business solving real problems in the UK housing market.

• Own and shape the operational backbone at a critical stage of expansion.

• Work closely with an ambitious, experienced founding team.

• Competitive salary + options.

• Vitality Health Insurance & Perks - physical, mental, and lifestyle benefits
• Yulife Life Insurance - with wellness rewards
• Brand-new Paddington office (WeWork) 
• Flexible Working - min 3 days/week in office; full-time expected during onboarding
• Dog-Friendly Workplace 
• Thursday Drinks (on us!) & Quarterly Socials
• Access to Flyp Properties - stay in our homes (subject to availability)
• Free Barista Coffee - fuel your day with proper coffee, not pods
• Trade Discounts on Furniture & Design - get access to discounts through the same suppliers we use to style homes (for personal use)

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, which manages nine localised transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organisational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Sales Force Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences.
• Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance.
• Optimise on-site search, sort rules, and visual merchandising tactics to improve product discoverability and conversion, while developing scalable playbooks for seasonal execution.
• Deliver regular reporting and post-test analyses to generate actionable insights and inform future optimisation efforts.
• Collaborate proactively with U.S. counterparts to share insights, align on global CRO initiatives, and adopt best practices across regions

Content

• Partner with the Director to define and communicate the seasonal content strategy for Michael Kors EMEA sites, aligning with business priorities and brand direction.
• Manage the e-commerce content calendar to ensure timely planning, communication, and delivery of all web content across key markets.
• Collaborate cross-functionally to execute end-to-end content, supporting key products, seasonal trends, campaigns, and initiatives.
• Align with the Global Content Strategy, while delivering localized, engaging, and relevant content tailored to the EMEA audience
• Create detailed content briefs for design, covering homepage creative, category landing pages, trend edits, seasonal refreshes, evergreen content, promotional messaging, and editorial features.
• Coordinate with design and web production to ensure smooth implementation of content updates and enhancements across all digital touchpoints
• Manage asset trackers and product readiness, to ensure readiness for timely content launches.
• Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements

You’ll Need to Have:

• 4–5 years’ experience in e-commerce site merchandising within a fast-paced, international retail environment
• Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square
• Results-oriented, with a focus on site optimisation through user behaviour and performance insights
• Excellent communicator and cross-functional collaborator
• Proficient in SFCC with hands-on experience in digital storefront management
• Experienced with personalisation tools including Dynamic Yield, Salesforce, Taggstar, and Bazaarvoice
• Advanced PC skills, including Excel (formulas, pivot tables), PowerPoint, and Word.

MK Perks:

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility
• Support for your well-being with flexible work options and generous time-off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture recognised by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.

Benefits

• Pension Contribution
• discount across Capri brands
• 25 days Holiday allowance
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

Job Title: Manager, Digital Commerce, Content & Optimisation (EMEA)

Location: London

Division: MK

Reporting to: Director, Digital Commerce (EMEA)

We have an exciting opportunity for a Manager Content & Optimisation

Department overview:

Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience.

With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement.

At the heart of this growth is the London-based Digital Commerce team, which manages nine localised transactional websites serving customers in over 50 countries, including the UK, Germany, France, Spain, Italy, Australia, Singapore, India, Poland, and South Africa.

A highly commercial, detail-oriented professional with strong organisational, communication, and management skills, adept at meeting deadlines and multitasking in a dynamic environment.

What You’ll Do:

Operating within a fast-paced, international environment, this role is both hands-on and strategic. It offers a high degree of autonomy and ownership, making it a challenging yet highly rewarding opportunity for a driven digital professional.

This role is built around two key pillars, content management and site optimisation, each equally vital to the success of Michael Kors’ EMEA digital presence.

Optimisation:

• Drive performance across all EMEA sites and channels by optimising the Sales Force Commerce Cloud e-commerce platform and merchandising tools to consistently improve conversion rates.
• Partner with the Director to define and execute the end-to-end Conversion Rate Optimisation strategy, including a robust A/B testing roadmap via the Dynamic Yield Platform to maximise the impact of all available tools and features.
• Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences.
• Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance.
• Optimise on-site search, sort rules, and visual merchandising tactics to improve product discoverability and conversion, while developing scalable playbooks for seasonal execution.
• Deliver regular reporting and post-test analyses to generate actionable insights and inform future optimisation efforts.
• Collaborate proactively with U.S. counterparts to share insights, align on global CRO initiatives, and adopt best practices across regions

Content

• Partner with the Director to define and communicate the seasonal content strategy for Michael Kors EMEA sites, aligning with business priorities and brand direction.
• Manage the e-commerce content calendar to ensure timely planning, communication, and delivery of all web content across key markets.
• Collaborate cross-functionally to execute end-to-end content, supporting key products, seasonal trends, campaigns, and initiatives.
• Align with the Global Content Strategy, while delivering localized, engaging, and relevant content tailored to the EMEA audience
• Create detailed content briefs for design, covering homepage creative, category landing pages, trend edits, seasonal refreshes, evergreen content, promotional messaging, and editorial features.
• Coordinate with design and web production to ensure smooth implementation of content updates and enhancements across all digital touchpoints
• Manage asset trackers and product readiness, to ensure readiness for timely content launches.
• Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements

You’ll Need to Have:

• 4–5 years’ experience in e-commerce site merchandising within a fast-paced, international retail environment
• Strong analytical and data-driven mindset, skilled in Adobe Omniture and Content Square
• Results-oriented, with a focus on site optimisation through user behaviour and performance insights
• Excellent communicator and cross-functional collaborator
• Proficient in SFCC with hands-on experience in digital storefront management
• Experienced with personalisation tools including Dynamic Yield, Salesforce, Taggstar, and Bazaarvoice
• Advanced PC skills, including Excel (formulas, pivot tables), PowerPoint, and Word.

MK Perks:

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility
• Support for your well-being with flexible work options and generous time-off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture recognised by Forbes as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.

Benefits

• Pension Contribution
• discount across Capri brands
• 25 days Holiday allowance
• Season Loan Tickets
• Enhanced Maternity and Paternity Pay
• Private Health and Dental
• Gym Discounts

• Managing and optimising the e-commerce website to enhance user experience and drive conversions.
• Developing and executing data-driven digital marketing strategies across SEO, SEM, social media, and email.
• Planning and managing paid advertising campaigns (Google Ads, Social Media Ads) to maximise ROI.
• Developing and implementing effective content marketing strategies to engage target audiences.
• Analysing website traffic, sales data, and campaign performance using analytics tools (e.g., Google Analytics).
• Identifying trends and insights to optimise marketing efforts and inform business decisions.
• Managing social media presence, including content creation, community management, and social listening.
• Developing and executing email marketing campaigns to nurture leads and retain customers.
• Collaborating with the sales and customer service teams to ensure a consistent brand message and excellent customer support.
• Keeping abreast of the latest digital marketing trends, technologies, and best practices.

• Develop and implement comprehensive digital marketing strategies to drive traffic, conversions, and sales for the e-commerce platform.
• Manage and optimize Search Engine Optimization (SEO) and Search Engine Marketing (SEM) campaigns.
• Oversee social media marketing initiatives to build brand awareness and community engagement.
• Develop and execute email marketing campaigns to nurture leads and drive customer loyalty.
• Create engaging and compelling website content, product descriptions, and promotional materials.
• Analyze website performance using analytics tools (e.g., Google Analytics) and generate regular reports.
• Identify target audiences and devise strategies to reach them through various digital channels.
• Manage the e-commerce advertising budget and ensure optimal return on investment (ROI).
• Collaborate with web development and design teams to improve user experience and conversion rates.
• Stay up-to-date with the latest digital marketing trends, tools, and best practices.
• Manage affiliate marketing programs and influencer collaborations.
• Monitor competitor activities and market trends to identify new opportunities.

• Bachelor's degree in Marketing, Digital Media, Business, or a related field.
• Minimum of 5 years of experience in digital marketing, with a strong focus on e-commerce.
• Proven experience in managing and executing successful SEO, SEM, social media, and email marketing campaigns.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong understanding of web analytics tools (e.g., Google Analytics) and data analysis.
• Excellent copywriting and content creation skills.
• Experience with marketing automation tools and CRM systems.
• Strong project management and organizational skills.
• Creative thinker with a passion for digital innovation.
• Excellent communication and interpersonal skills.

• Developing and executing a comprehensive e-commerce digital marketing strategy.
• Managing and optimizing paid search (PPC) and social media advertising campaigns to drive traffic and conversions.
• Implementing and overseeing SEO strategies to improve organic search rankings and visibility.
• Creating engaging and persuasive content for various digital platforms, including website, blog, and social media.
• Developing and managing email marketing campaigns to nurture leads and drive customer retention.
• Analyzing campaign performance using tools like Google Analytics and providing regular reports with actionable insights.
• Staying up-to-date with the latest digital marketing trends, tools, and best practices.
• Collaborating with cross-functional teams to ensure brand consistency and campaign effectiveness.
• Managing the digital marketing budget effectively to maximize ROI.
• Identifying new opportunities for growth and innovation in the e-commerce space.