1601 Marks Spencer jobs in Bradford

Customer Service Advisor

Function:    Operations & Service

Location:         Bradford, BD4

Reports to:    Customer Care Manager

Core Hours:    8.15 am to 5.00 pm

                                          (Lunch: 45 minutes) - Monday to Friday

                                          08:00am – 12:00pm Saturdays (paid at time & half).

Duration:      Long term Temp

Salary: £12.21 an hour Monday to Friday & £3.26 for the day on Saturdays, 4 hours.

Weekly pay 40 hours: 88.40 week 1 (not including Sat) & 61.66 week 2 (including sat).

Annual OTE: 5,396 - 0,000 Per Annum

Start Date: ASAP

To act as the primary contact with the Customer network in respect of call outs to appliances. To provide dedicated after sales service to all Customers and advice on all areas of products and service.

Responsibilities

•Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.

•Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements and fulfilment of the contractual Saturday rota system.

•Up sell plans for in warranty and out of warranty packages.

•Promote the services we provide.

•Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls, as well as any special circumstances which may arise eg, site visits, problematic appliances etc.

•Proactively manage the Diary system to accommodate all authorised annual leave requests for the field Engineering Staff via the Regional Service Manager and Service Administration

•When applicable, monitor all agents’ Service calls in accordance with the correct allocation of re-visits permitted under agents’ terms and conditions, forwarding same to the Service Administration Team for final payment to be made within contractually agreed timescales.

•Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques.

•Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action.

•At all times be aware of, and adhere to, the requirements of the Company’s Health and Safety Policy

•Carry out ad hoc duties as required.

Experience

•Previous experience within a Customer Service environment preferred.

•Must be able to drive.

•Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues

•First class telephone skills – polite manner, customer responsive attitude.

•IT literacy (Word, Excel and email).

•Ability to work methodically and accurately, paying attention to detail.

•Strong organisation skills: ability to prioritise effectively and efficiently.

Thank you for your application. If you need an update or have any questions, please contact Shannon Clough at Interaction Recruitment Leeds

INDLEE

&#(phone number removed); Rossendale | &#(phone number removed); £12.67 per hour | ⏰ 5pm – 11pm or 5pm – Midnight | 4 on, 4 off
&#(phone number removed);️ Make a real difference when it matters most

Are you calm under pressure, a great listener, and motivated by helping others? We’re looking for caring and reliable individuals to join a small, friendly contact centre in Rossendale as Night Customer Service Advisors —providing critical support to people in moments of crisis.

You’ll be the reassuring voice on the other end of the line for vulnerable individuals, including the elderly and those with health concerns, who need swift and compassionate help—sometimes in life-threatening situations.

• p>Respond promptly to inbound calls, using a structured script to assess and triage each situation

• Support people experiencing falls, emergency alarms, or medical concerns

• Contact emergency services when needed and provide clear, calm instructions

• Use the TEC (Technology Enabled Care) system to monitor and action alerts

• Record accurate case notes and escalate when necessary

• Work collaboratively with internal teams to ensure seamless service

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A calm, empathetic telephone manner—especially under pressure

• Strong communication and listening skills

• Basic IT skills and accurate data entry

• Resilience and professionalism during emotional or urgent situations

• Minimum 1 year’s experience in a public-facing, care, or support environment

• GCSEs in English & Maths (Grade C or above or equivalent)

• Cultural awareness and sensitivity

• Ability to work independently and manage time effectively

• A Standard DBS check (can be arranged)

Ideal backgrounds include : NHS helplines, housing support, care services, Citizens Advice, mental health services, or TEC-based roles.

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£12.67 per hour + holiday pay

• Fixed night shifts: 5pm – 11pm or 5pm – midnight (4 on, 4 off)

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• A fully paid 5-week structured training programme

• Supportive, close-knit team environment

• Purpose-driven work with real impact

• Opportunities for long-term growth and development

We’d love to hear from you.

&#(phone number removed); Call Adele on (phone number removed)
&#(phone number removed); Or email your CV to (url removed)

The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.

Client Details

The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.

Description

• Lead and manage the customer service team to deliver exceptional service standards.
• Monitor and improve customer service processes to ensure efficiency and satisfaction.
• Act as the primary point of contact for escalated customer queries and resolve issues effectively.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Prepare and present reports on customer service performance to senior management.
• Work with installations team to plan and arrange installations for customers

Profile

A successful Customer Service Manager should have:

• Proven experience in customer service management within the industrial or manufacturing sector.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and implement improvements based on findings.
• Knowledge of customer service software and tools.
• A proactive approach to ensuring customer satisfaction.

Job Offer

• Competitive salary of 40,,000 to 45,000 per annum.
• Permanent position with opportunities for career growth.
• Supportive and collaborative working environment in Huddersfield.
• Chance to lead a dynamic team and make a significant impact.
• Potential for additional benefits based on performance.

This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

Customer Services Coordinator

Wakefield, Yorkshire, WF2 7UA

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. 

We are looking to recruit an Customer Services Coordinator to join our Customer Services team in the Yorkshire region.  The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES:

• To ensure accurate and speedy data input into the customer service operating system
li>To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

REQUIREMENTS:

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits

Job Title: Customer Service Administrator

Location: Keighley, flexible hybrid working options available after probationary period.

Salary: £27,000 - £0,000 (DOE) per annum, with a one-time ,000 retention bonus upon successful completion of 6-month probation. Competitive salary offers are negotiable based on experience.

Shift: Mon-Thurs 8:30am-5pm, Fri 8:30am-1:45pm (36.25hr week)

Overview

My client is seeking a dedicated Customer Service Administrator to join their growing team. This role is instrumental in delivering world-class service to customers while supporting key business operations. With a focus on proactive problem-solving and collaboration, you will ensure smooth communication and efficient order handling. The position offers a rewarding work environment, hybrid working arrangements, and opportunities for growth and development.

Benefits

• Flexible Working: 36.25-hour work week with hybrid options available.
li>Annual Leave: 25 days, plus Bank Holidays.
• Pension & Life Assurance: Workplace pension with employee contribution up to 10%; life assurance at 4x annual salary.
• Enhanced Support: Robust maternity and paternity leave policies, company-paid sick leave for up to 6 months.
• Onsite & Wellbeing Perks: Free onsite parking, Help at Hand services (counselling, physiotherapy, GP appointments, and wellbeing support).
• Incentives: Participate in the Employee Incentive Plan (up to 3% annual bonus based on company performance).
• Additional benefits apply after 6 months of service.

Join a company committed to your personal and professional growth, where success is celebrated, and where your contribution genuinely makes a difference.

Key Responsibilities

• Build and maintain positive relationships with customers, serving as the primary point of contact for all inquiries and service needs.
• Ensure timely and accurate order entry to meet on-time delivery targets for both stocked and non-stock items.
• Address customer inquiries via phone, email, and online in a professional and timely manner.
• Resolve billing and order discrepancies with attention to detail and efficiency.
• Track and manage customer inventory levels, flagging any concerns to sales and procurement teams.
• Accurately maintain customer pricing and order information within SAP systems.
• Provide quotes for customers and support sales teams by preparing price documents and staying updated on relevant pricing guidelines.
• Communicate with internal teams (e.g., Commercial, Sales, and Technical) to align efforts and address customer needs.
• Coordinate new item set-ups and support onboarding for new customers, ensuring a seamless experience.
• Process order input and liaise with international clients to deliver exceptional service across global markets.

Who We’re Looking For:

Skills and Experience:

< i>Minimum of 3 years experience in a customer service role (non-retail) with a strong track record of success.
• Proficiency in SAP (or similar ERP system) and MS Office Suite (Excel, Word, Outlook).
• Ability to manage multiple priorities effectively, maintaining attention to detail.
• Proven communication and collaboration skills for working across teams and departments.
• Experience in business-to-business (B2B) customer support (manufacturing/distribution setting is desirable).

Why Join?

This company strives to be at the forefront of innovative manufacturing while maintaining a commitment to teamwork, diversity, and delivering value to their customers. As a Customer Service Administrator, you will:

• Thrive in a collaborative environment where your ideas and efforts are valued.
• Have access to ongoing training, tools, and resources to support your career growth.
• Enjoy a competitive compensation package that rewards your contributions to our success.
• Be part of a team that makes a tangible difference in industries like aerospace, automotive, wind energy, and more.

Ready to Apply?

If you’re passionate about providing excellent customer support and want to grow your career in a company that values you, submit your application today. We can't wait to hear from you!

Tailored Recruitment Partners are working with a fast growing busiess in Leeds to recruit an experienced Customer Service Manager.

As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.

Key Responsibilities:

Manage, motivate and support a team of 7 customer service advisors

Monitor team performance, set goals, and conduct regular reviews

Handle escalated customer queries and complaints professionally

Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery

Analyse customer service metrics and report on performance

Drive continuous improvement in customer satisfaction and internal processes

Requirements:

Proven experience in a customer service leadership role (transport/logistics sector preferred)

Excellent communication, organisational, and problem-solving skills

Ability to work under pressure in a fast-moving environment

Strong IT skills and experience using CRM systems

Positive, team-oriented approach with a can-do attitude

The Company

initially 12 month Maternity cover

Pension Sceme

Generous Holidays

Close Links to Motorways

Are you looking for career in Customer Service sector? This is perfect opportunity for a school leaver or graduate.

Our client based in Shipley BD17 is looking for junior Customer Service Assistant to join their team. This is a full-time position Monday to Friday.

Working hours: Monday - Friday 8.30am to 5.00pm and 4.00pm finish on Friday

Please note that you will be required to work every other Saturday 9.00am -1.00pm

Pay rate: 11.44 -12.50 phr

This is temporary to permanent position.

We'd love to meet someone, with most of the following:

-Good Phone Contact Handling Skills

-Ability to Multi-Task, Prioritize, and Manage Time Effectively:

-Good Computer Skills and Working Knowledge of MS Office Programs

-Excellent Communication Skills

-Team Player

-Planning and Organizing

-Innovation, Flexibility, and Adaptability

Day-to-Day duties

-Provide the initial point of contact for our customers.

-Answer incoming calls from customers.

-Answering emails

-Manage incoming requests from the Customer Portal

-Follow communication procedures, guidelines and policies.

Please apply online or call us on (phone number removed)

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

Profile

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

Job Offer

Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview