982 Marks Spencer jobs in Canterbury

Join Our Team as a Customer Service Manager!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love leading teams to success? If so, we want to hear from you!

Location: Southend
Contract Type: Permanent

About the Role:
As a Customer Service Manager, you'll play a pivotal role in supporting the Operations Director. Your leadership will ensure the service teams deliver top-notch service and meet key performance indicators. This is an exciting opportunity to make a real impact.

Key Responsibilities:

• Lead and inspire the service teams daily.
• Ensure compliance with service requirements and maintain robust customer relationships.
• Oversee job planning and resource allocation to meet KPIs.
• Manage key accounts, enhancing client satisfaction and compliance.
• Address customer complaints with same-day responses and actionable plans.
• Identify process improvements to maximise efficiency.
• Conduct performance reviews and identify training needs for team development.

What We're Looking For:

• Proven leadership experience in customer service or operations.
• Strong problem-solving skills and a customer-focused approach.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with compliance standards and reporting requirements.
• Excellent communication and interpersonal skills.

Why Join Us?

• Be part of a vibrant team that values collaboration and innovation.
• Enjoy a dynamic work environment with opportunities for professional growth.
• Contribute to meaningful projects that have a positive impact on our community.

If you're ready to take your career to the next level and lead a team dedicated to excellence in customer service, we'd love to hear from you!

Apply today and let's shape the future together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)

Customer Service Administrator

26,000

Sittingbourne

We are recruiting on behalf of our client a leading company withing the cosmetics ingredients sector for a reliable and detail-oriented Customer Service Administrator to join their team. This is a great opportunity for someone with strong communication skills and a proactive approach to customer support and administration.

• Respond to customer enquiries via phone, email, and online platforms
• Process orders, returns, and customer account updates
• Maintain accurate records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

The successful candidate:

• Organised
• Attention to detail
• Great customer service
• Proficient in Microsoft Office

If this role is of interest to you, please apply now with your up-to-date CV!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

This is a full time, permanent position based in Tonbridge, Kent.

The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.

Main responsibilities:

• Responding to customer enquiries via phone, e-mail and video conferencing
• Producing and following up quotations
• Progressing priority orders
• Supporting external sales and marketing activities and initiatives
• General office administration

Key Skills and Experience

The successful candidate will have the following qualities and experience:-

Essential

• A natural customer / commercial focus
• The ability to absorb and retain technical information
• A confident and professional telephone manner
• Strong IT skills (MS Office)
• Excellent organisational and communication skills
• Good literacy and numeracy
• Strong attention to detail

Hours of work are Monday to Friday.

A competitive remuneration package will be offered dependent on the applicants skills and experience.

Benefits: include a contributory pension & discretionary performance based bonus.

Customer Service Administrator
Paddock Wood | Full-Time | 7:00am - 4:00pm
- GBP29000 to 3000
28 Days Holiday | Full Training Provided
A leading, family-run manufacturing business is looking for a Customer Service Administrator to be the friendly, professional voice of the company. Youll be the go-to for customers-handling calls, emails, and delivery updates-while working closely with sales and logistics to ensure a smooth customer journey.
What You'll Do:
Manage inboxes & phone calls
Support customers with orders, deliveries & queries
Coordinate with transport & sales teams
Keep systems and records accurate
Resolve issues with a calm, can-do approach
What You Bring:
Confident, clear communicator (especially by phone)
Organised, detail-focused, and great at multitasking
Positive, proactive, and customer-first mindset
Previous experience in customer service/admin roles
Strong IT skills (NetSuite experience a bonus)

Due to the location, you will need to be a car owner
Be part of a supportive, tight-knit team in a growing, values-led business. Apply today!

Full training will be given but the essential requirements are a professional telephone manner, good IT skills and attention to detail.

The hours of work are Monday to Friday 08:30 to 17:30 and every other Saturday 09:00 to 13:00.

The company is based in the centre of town, providing excellent public transport routes for candidates that potentially do not drive.

Key Duties and Responsibilities

• Support general customer enquiries over the phone and via email
• Arrange and confirm bookings with customers
• Co-ordinate bookings in booking system
• Process hire extensions
• Co-ordinate off hire of loan vehicles
• General manual and electronic record keeping
• Adhoc management reporting
• General office administration including emailing, filing and photocopying

Skills and Qualifications

• Excellent communication and customer service skills
• Professional and confident telephone manner
• IT literate
• Ability to work well under pressure and adapt to any situation
• A positive attitude to problem solving
• Flexible with good time keeping

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Customer Service Advisor
Crayford
Mon-Fri
25,500-30,000 DOE
My client within the construction industry is looking to recruit and expand their existing Customer Service Advisor who will act as a first point of contact for all customers.
Duties of the Customer Service Advisor:

• Providing excellent customer service to clients who contact via phone and emails, ensuring you are providing suitable options.
• Processing client orders, following up with confirmation emails including relevant information.
• Providing suitable delivery times and dates for clients ensuring you are keeping in mind of other deliveries.
• Having attention to detail when inputting information onto the system, uploading documents etc.
• Ordering stock for client needs through external sources and adding onto billing costs.
• Working well under pressure and remaining calm.

Requirements for the Customer Service Advisor:

• Experience of delivering customer service via phone and email.
• IT savvy of using different systems.
• Outgoing personality.
• Driving licence required due to location.
• Positive nature.

Benefits:

• Salary increases throughout the year.
• Dog friendly office.
• Internal progression routes.
• 20 days holiday + Bank holidays ( can be flexible to have more if needed)
• Pension scheme.
• Social team events

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY!

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)