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Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. 

At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

What training and career progression is on offer

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls -  this is the start of your customer service career.

What we can offer you as Customer Service Advisor

• A clear pay structure starting with a competitive salary of £26,639 per annum.
• You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
• 25 days holiday 
• Pension
• Life Assurance
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
• Regular department incentives with amazing prizes to be won
• Opportunities to progress your career around the business

Experience Required

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers site to complete your application. 

Customer Service Manager

Tunbridge Wells

Salary: Competitive + Annual Bonus + Excellent Benefits and Free Parking!

Permanent Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your leadership can make a real difference? If so, we have an exciting opportunity for you!

Role Overview:
As our Customer Service Manager, you will lead, motivate, and direct a small Customer Service and After-Sales Service Administration team to consistently exceed customer expectations. Your proven track record in raising customer service standards will be instrumental in transforming the customer service journey. You'll play a vital role in ensuring that the department is customer-focused while achieving financial targets and liaising internally with other teams and departments to ensure customer engagement is exceptional!

Key Responsibilities:

• Support and guide team members (6 in team) in building excellent customer relationships.
• Monitor and improve communication quality with customers.
• Track team performance against agreed SLAs and lead times.
• Manage escalated customer complaints and resolve them efficiently.
• Conduct HR tasks, including recruitment, appraisals, and team communication.
• Facilitate regular team meetings and training sessions to elevate service standards.
• Deal with compliance issues with SLA guideance and quality communication.

Performance Monitoring:

• Ensure all team members receive appropriate training and cross-training.
• Maintain clear communication of SLAs and monitor adherence.
• Handle complaints professionally within defined timelines.
• Keep our CS/SAP System updated and organised.

Skills required;

• Experience: 5+ years proven skills within in Customer Service Management/Team Leader capacity.
• Skills: Strong leadership, excellent communication, and negotiation skills.
• Attributes: Polite, confident, patient, and diplomatic when facing challenges.
• Technical Proficiency: Good knowledge of Microsoft applications, especially Word and Excel.
• Problem-Solver: Ability to manage complex customer and staff issues effectively.

Why Join our client?

• Be part of a team that values your contributions and fosters professional growth.
• Work in a vibrant environment where innovation and creativity are encouraged.
• Lead initiatives that will shape the future of our customer service experience.

If you're ready to take your career to the next level and make a significant impact within a Customer Service capacity we would love to hear from you!

How to Apply:
Submit your CV for consideration online today!

This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed)

(url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Vibe Recruit are excited to be recruiting for a Customer Service Coordinator to join a supportive and friendly team within a leading medical nutrition provider. This is a meaningful role where you will be helping patients who require tube-feeding at home, ensuring they receive the supplies and support they need to maintain their quality of life.

You will join the Hospital2Home (H2H) team who work closely with a dedicated nursing service. The role is patient-focused, rewarding, and supported with a structured 3-month training programme to help you settle in confidently.

Key Responsibilities:

• Provide frontline support to patients, carers and healthcare professionals.

• Manage and coordinate patient supply orders.

• Handle inbound calls and emails with empathy and professionalism.

• Maintain accurate records and follow internal procedures.

• Work collaboratively with colleagues to deliver a high standard of service.

Shift Pattern:

• Core hours between 08:00 - 20:00

• Typical shifts: 08:00 - 16:30 / 09:00 - 17:30

• Occasional week block shifts: 10:00 - 18:30 / 11:30 - 20:00 (approx. every 2 months)

• 1 Saturday per month: 09:00 - 13:00 (paid at x1.75 )

• Optional on-call (paid at enhanced rate)

What's in it for you?

• 1 day per week working from home

• Free on-site parking

• On-site canteen with Starbucks station

• On-site gym including Peloton bike

• Opportunity for overtime at enhanced rates

• Friendly, supportive workplace environment

About You:

We're looking for someone who:

• Enjoys working as part of a team

• Communicates with care and understanding

• Is organised, reliable and able to work in a fast-paced environment

• Wants a role that genuinely makes a difference

Interested?
Click Apply Now or contact Gemma at Vibe Recruit on (phone number removed) for more information.

We look forward to hearing from you!

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

Sittingbourne, Kent | Competitive Salary and great benefits | Full-time, Permanent with flexi hours!

Are you an organised, detail-driven administrator who thrives in a busy environment? Do you have knowledge in BOMs, Packing Lists and Global Shipping?

We are looking for an Order Coordinator / Project Support Administrator to join our client, a leader in their field, in Sittingbourne. You'll play a key role in coordinating customer orders, ensuring everything runs smoothly from quotation to delivery, while providing vital support to the Account and Project Managers.

• Proactively monitor and manage customer orders through to completion, resolving any issues or delays.

• Act as the daily point of contact for clients, handling enquiries and updates professionally.

• Process sales quotes, sales orders and purchase orders with accuracy and efficiency.

• Coordinate with internal teams to ensure timely order fulfilment.

• Organise customer deliveries, prepare packing lists, export invoices, and freight documentation for global shipments.

• Maintain and update customer price lists and internal databases.

• Liaise with customers, warehouses and suppliers to manage delivery logistics.

• Handle customer service matters including enquiries, feedback and complaints.

• Assist Account and Project Managers with reports, meeting preparation, and client communications.

• Support project management, sales, and marketing teams as required.

• Prepare regular KPI and order status reports.

• Help manage installation schedules and outsourced services.

• Support the wider team with general administrative duties and phone calls.

• Strong communication and organisational skills.

• Excellent attention to detail and accuracy in data entry.

• Proficient in Microsoft Word, Excel and general business software.

• A proactive, self-motivated team player who can manage multiple tasks.

• Strong time management skills and the ability to meet deadlines.

• Experience with order processing, logistics coordination or customer account management is an advantage.

• Willingness to occasionally travel if required.

If you are interested and would like to find out more about the position, then please email Lucy at (url removed) for further information. Alternatively, please apply with an up to date CV, preferably in word format with a cover letter outlining your relevant experience and explaining why you are interested in this role.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Job Title: Customer Service Advisor
Job Type: Full time/permanent (Office based)
Salary: 25,650 plus additional bonuses (bonus structure can be explained at interview)

We are delighted to once again be assisting one of our favourite clients in their search for a Customer Service Advisor to join their team, this is a fantastic opportunity to join a global organisation with great values and a passion for offering quality products with sustainability at the forefront of everything they do!

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools

Customer Service Advisor

Dartford

Full Time - Monday - Friday 8am - 5pm

Do you have office based Customer Service experience?

Are you confident talking to clients and processing queries onto the system?

We are working with our client based in Dartford to recruit a Customer Service Advisor to join their team on a Temporary basis for a minimum of 6 weeks.

Key Duties:

- Answering incoming calls

- Logging client requests

- Process invoice paperwork

The main duty of the role is to answer inbound calls and assist with client queries, due to the immediate nature of the recruit the client can only consider candidates who are available immediately.

Apply online today to be considered for an immediate start.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. 

At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible after training. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

Job Purpose

As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

What training and career progression is on offer

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls -  this is the start of your customer service career.

What we can offer you as Customer Service Advisor

• A clear pay structure starting with a competitive salary of £26,639 per annum.
• You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
• 25 days holiday 
• Pension
• Life Assurance
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
• Regular department incentives with amazing prizes to be won
• Opportunities to progress your career around the business

Experience Required

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers site to complete your application. 

Customer Service Assistant

Wilson's Casino Experience

£ £3.10 per hour (dependant on shift hours)

Minimum 40 hours per week

We are Wilson's Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we're looking for friendly and professional people to join our team.

We are currently recruiting for full time Customer Service Assistants for our new Maidstone venue.

Flexibility and a passion for dealing with customers are essentials for this role.

You will provide a high standard of customer service and safety to all customers and visitors to our venue.

Key Responsibilities will include:

You will greet all of our visitors with a friendly warm welcome and provide the best customer service experience possible.

You will provide help to customers and visitors who may require assistance.

You will remain friendly, approachable and professional at all times.

You will help to maintain the cleanliness and tidiness of the venue.

You will follow all health and safety procedures.

You will follow the company's cash procedures, including handling cash and providing assistance to our customers.

You will ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly, in accordance to the company's procedures.

You will ensure that our "Challenge 25 Policy" is followed and will be responsible for checking identification.

You will assist with our promotions and marketing.

You will be fully compliant with our licensing objectives – training will be given.

You will be available to work any of our designated shift times (see below).

We offer:

Competitive salaries.

Company pension.

Full training.

Possible opportunities to progress throughout the business.

If you are a people person and have got the skills and customer service experience we're looking for, apply today

* Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants legally need to be 18 or over.

Job Types: Full-time, Permanent

Salary: £1 25 (day shift & night shift) - 3.10 per hour (overnight shift)

Normal Schedule (subject to change):

Day shift (7am-3pm), Night shift (3pm-11pm), Overnight Shift (11pm-7am). You must be available to work any of these shift patterns, on any given day of the week.

Experience:

Customer Service: 1 year (preferred, but not essential)

Previous work in Adult Gaming Industry: 1 year (preferred, but not essential)

Job Types: Full-time, Permanent

Pay: 2.25- 3.10 per hour

Benefits:

• Company pension

Application question(s):

• What is your current home location? (you MUST answer this question)
• Please tell us how you would travel to and from Maidstone town centre? (you MUST answer this question)
• Do you have any previous experience working in Adult Gaming Industry? If so, please give brief description and length of time. (you MUST answer this question)
• You must legally be over 18 to work in a gambling venue. Are you over 18 years of age? (you MUST answer this question)
• We operate 24 hours a day, 7 days a week. Please confirm that you are happy to work any shift, day, night & overnight? (YOU MUST ANSWER THIS QUESTION)

Experience:

• Customer Service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person