1108 Marks Spencer jobs in Newcastle upon Tyne

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

• Salary: 23,600 - 25,000 per annum (depending on experience)
• Hours: Full-time - Flexibility from Monday to Sunday
• Location: Quorum Business Park, Newcastle Upon Tyne

Join the buzzing General Insurance team , where we help customers with their motor insurance-and have fun doing it. Whether you're solving problems or celebrating wins, you'll be part of a team that values energy, empathy, and excellence.

• Listen like a pro and guide customers through policy updates, sales, and renewals
• Champion our digital tools and help customers take control
• Handle a mix of inbound calls with confidence and care
• Deliver solutions that make people feel heard, understood, and supported
• Keep everything on record-details matter!
• Handle complaints with heart, especially when customers are vulnerable

Start with in-depth, on-site training in our lively graduate bay. Once you're confident, you'll move into our 'Moments That Matter' hybrid setup-working from home most days, with in-person team meetups to stay connected and inspired.

• A natural people person with a passion for service
• Experience in customer-facing roles-call centre, retail, hospitality, leisure? Perfect.
• A multitasking wizard who's tech-savvy and confident with Microsoft Office
• Calm, clear communication-even when things get busy

• Tesco Clubcard - 10% off (15% on paydays!)
• 7.2 weeks of annual leave - plus the option to buy more!
• Wellbeing perks - 24/7 virtual GP, cycle-to-work scheme & more
• Family-first policies - enhanced maternity, paternity & shared parental leave
• Big-brand discounts - save on everything from holidays to high street shops
• Pension match up to 7.5% and life assurance to give you peace of mind

If you're ready to bring the energy, make an impact, and grow with a team that supports your success-you've found your place.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Service Advisor

6-Month Contract | Inside IR35

16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

6-Month Contract | Inside IR per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor

Stockton-on-Tees

157 per day via Umbrella

6 month temporary contract

Shifts between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday

How would you like to work within a department that effects people's lives every single day?

Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement?

Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you.

So, where will you be working?

You will be working within The Bereavement Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and supports some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when it's needed the most.

The difference you will make:

• Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across the Branch network and 3rd parties.
• Assisting customers representatives who wish to notify the bank of the death of their customer.
• Helping to keep customers and the bank safe.
• Solving problems and escalating issues when necessary
• Updating customer records

What we need you to have:

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills
• Extensive computer and numeracy skills

What would be nice for you to have:

• Resilience and problem-solving skills
• A structured approach to work and well organised
• Excellent attention to detail to ensure quality standards are maintained.
• Flexible, approachable, and work well under pressure.

Working Pattern:

• Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).
• This role is based in Teesside, and you will be working on a Hybrid basis

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

• Management of the order process:

1. order receipt and entry onto SAP, checking against forecast, price, credit and incoterms
2. confirmation of order to customer
3. stock allocation
4. transport booking
5. keeping the customer notified of order issues/estimated arrival date
6. invoice creation
7. assisting with the collection of overdue customer payments

• Creation of detailed instructions for shipping and export/import activities
• Creation of required export documents (T1, Certificate of Origin, Bills of lading, etc.)
• Maintain internal reports and databases as required
• Administration duties including but not limited to external call answering, handling external customer complaints and electronic filing of all documents related to customer queries/orders.

**Customer Service Advisor**

Part-Time | 12-Month Fixed-Term Contract
Location: Durham
Hourly Rate: 12.60 - 18.90

Key Details:

Hours: 37 per week

Shifts: 8:00-11:30 AM starts to 17:30-20:00 PM finishes - Part time hours also available.

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.