536 Marks Spencer jobs in Plymouth

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

• Lead, train, and motivate a team of customer service representatives.
• Oversee daily customer service operations, ensuring adherence to service level agreements (SLAs).
• Handle and resolve escalated customer complaints and complex issues.
• Monitor team performance and provide regular feedback and coaching.
• Identify areas for service improvement and implement effective solutions.
• Develop and maintain customer service policies and procedures.
• Analyze customer feedback and service data to identify trends and opportunities.
• Collaborate with other departments to ensure a seamless customer experience.
• Ensure compliance with company policies and industry regulations.
• Foster a positive and customer-centric team environment.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer service principles and best practices.
• Proficiency with CRM software and customer support ticketing systems.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to de-escalate situations and manage challenging customer interactions.
• Organized and detail-oriented, with strong time management skills.
• Familiarity with hybrid work models and remote team collaboration tools.
• Experience in the e-commerce industry is a plus.

• Lead, motivate, and manage a team of customer service representatives.
• Oversee daily customer service operations, ensuring service level agreements (SLAs) are met.
• Monitor team performance, providing regular feedback, coaching, and training.
• Handle escalated customer complaints and complex inquiries, resolving them in a timely and satisfactory manner.
• Identify trends in customer issues and feedback, recommending process improvements.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures.
• Collaborate with other departments to resolve customer issues effectively.
• Maintain accurate records of customer interactions and team performance.
• Foster a positive and supportive team environment.

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer service principles and practices.
• Exceptional communication, interpersonal, and conflict-resolution abilities.
• Proficiency in customer service software and CRM systems.
• Ability to analyze data and identify trends to drive improvements.
• Problem-solving skills with a customer-centric approach.
• Ability to work effectively in a hybrid work environment.
• High school diploma or equivalent; a degree in a related field is a plus.

• Minimum of 3 years of experience in a customer service role, with at least 1 year in a senior or lead capacity.
• Exceptional communication (verbal and written) and interpersonal skills.
• Proven ability to resolve customer issues effectively and efficiently.
• Strong problem-solving and troubleshooting skills.
• Proficiency in using CRM software and helpdesk platforms.
• Ability to work independently and manage workload in a remote environment.
• Excellent time management and organizational skills.
• A patient, empathetic, and customer-focused attitude.
• Experience in mentoring or training junior staff is a plus.
• High school diploma or equivalent; further education or certifications are advantageous.

• Lead, manage, and motivate a team of customer service representatives to achieve performance targets.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Monitor customer interactions and feedback to identify areas for improvement.
• Train, coach, and mentor customer service staff to ensure high levels of performance and professionalism.
• Handle escalated customer complaints and complex issues with empathy and efficiency.
• Analyze customer service data and metrics to report on team performance and identify trends.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Ensure the effective use of customer service software and tools.
• Develop and implement strategies to improve customer retention and loyalty.
• Contribute to the development of product and service improvements based on customer feedback.

• Proven experience in a customer service management or team lead role.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth knowledge of customer service principles and best practices.
• Experience with CRM systems and customer support software.
• Ability to analyze data and make informed decisions.
• Proficiency in managing remote teams and fostering a positive virtual work environment.
• A passion for delivering outstanding customer service.

We are looking for an experienced Customer Service and Sales Advisor to join a rapidly expanding company that specialises within the health & safety sector based in Plymouth.

As a Customer Service Advisor, you are the primary point of contact for first-time and infrequent customers, taking bookings and developing relationships. Every customer counts and you will utilise your outstanding customer se.

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Customer service and sales assistant

Are you tired of Hospitality and Bar Work?

Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?

Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant?

Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role?

The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies.

Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for.

Successful applicants can enjoy:

An Immediate Start in a fun and social environment

Great progression opportunities for ambitious candidates

National and International Travel Opportunities

A fantastic product coaching programme for sales advisors

Great uncapped weekly-earned commissions and fantastic incentives.

If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential or events environment.

Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary.

People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Customer service and sales assistant

Are you tired of Hospitality and Bar Work?

Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant?

Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant?

Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role?

The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies.

Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for.

Successful applicants can enjoy:

An Immediate Start in a fun and social environment

Great progression opportunities for ambitious candidates

National and International Travel Opportunities

A fantastic product coaching programme for sales advisors

Great uncapped weekly-earned commissions and fantastic incentives.

If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential or events environment.

Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary.

People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying