1929 Marks Spencer jobs in Slough

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

NEW VACANCY! (PK9003)

CUSTOMER SERVICES ADMINISTRATOR / CUSTOMER SERVICE MANAGER

COMMUTABLE FROM BUCKINGHAMSHIRE / OXFORDSHIRE / HERTFORDSHIRE - please contact me for further location details

SALARY 25-45K (Depending on Experience) + 23 Days Paid Holidays plus Bank Holidays + Statutory Sick Pay

HOURS: Monday to Friday - 9am till 5pm (1hr Lunch Break)

Our client is a privately owned corrugated sheet plant, they manufacture bespoke industrial and retail packaging supplying a wide range of clients. The company is a growing business and have recently invested into business.

They are currently looking for a Customer Services Manager or Customer Service Administrator to efficiently manage operations of the office including all tasks of the Customer Service Administrators, including answering customer queries, raising specifications, raising quotations and making samples/processing orders. You will be supported by the Senior Leadership Team with ultimate responsibility to the Commercial Director.

Key Responsibilities:

• Keeping eyes and ears open to identify, prevent and fix problems proactively
• Manage and implement the highest level of Customer Service that the industry can provide throughout the company
• Customer Service Administrator members of the team will be able to do some of jobs within this list and will be trained by the Manager
• Ensure phones are answered and emails are replied to promptly
• Work with Production Director and Operations Director to answer queries about impending or late deliveries
• The Operations Director will specify when orders can be made and when they can be delivered. Production Manager to fulfil this when Operations Director is unavailable or on Holiday
• Answer queries about past orders, current prices etc
• Take orders, enquiries, raise credit notes requests
• Deal with all manner of other queries and problems
• Raise new customer details and delivery destinations
• Raise standard FEFCO and ECMA specifications
• Work with reps to help generate rough designs for bespoke packs and fittings whenever necessary, and raise them as specifications
• Offer advice on alternative styles and board grades whenever possible
• Design solutions that consider the client's requirements for their packaging line, protecting the contents, promoting the client's brand, protecting the environment, minimising the use of raw materials, reducing waste, increasing opportunities to reuse and recycle and how it will be manufactured
• Identify when it is appropriate to recost existing specifications e.g. when it has not been ordered for a long time and we have an opportunity to regain the work
• Raise quotes for all specs raised. Suggest alternative quantities where appropriate
• Include by default, forme and stereo costs whenever possible
• If the company can't make it in house or make it efficiently in-house, get prices from suppliers for farmed-out work
• Raise the quotation reflecting on previous orders from the client and guidelines from Sales Director or Commercial Director
• Maintain margin at 34% with target to improve this to 38%
• Managing and defining with the assistance of the Operations Director and other members of staff their approved supplier list for farmed out products and proactively improving it
• Prepare CAD files and make samples and request samples from subcontractors
• Ensure raising of works orders happens promptly, normally by a member of the Customer Services Team, normally on the day it's received
• Work closely with the Operations Director to work out when prospective orders can be made and delivered. Production will update the Lead Time board
• Ensure works order paperwork is raised. Inc artwork sheets, forme drawings, delivery notes
• Give attention to first time run jobs to ensure artwork cutter guides are correct and ready for ordering
• Raise purchase orders for the best supplier. This is normally the cheapest supplier but other factors, like lead time, will be influential
• Support Stock management that's lead by Operations Director
• Ensure all orders are acknowledged promptly. Target within 24 hours of receipt of order
• Ensure Printers and hardware are suitable for the Customer Services Team
• Provide ADHOC IT support when possible

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.

Within this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales advisor and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales advisors and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Role: Customer Services Advisor

Location: Calcot, Reading (hybrid after probation)

Salary: 27,000 DOE + bonus + benefits

Hours: 37.5 hours per week

Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm

I am working with a leading brand client to support the in recruiting a permanent Customer Service Advisor for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Compplaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future.

Do you have experience working within customer excellence?

Do you love to go the extra mile for customers?

We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

Experience required for the Customer Service Advisor role:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Able to work effectively in a team
• Experience working within a fast-paced environment
• Proficient with MS Office and familiar with CRM systems and practices
• High level of verbal and written communication
• Customer orientation and ability to adapt
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Highly motivated and resilient

Duties of the Customer Service Advisor:

• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
• To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products
• To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA
• To build relationships with other sites and involving them in all matters relating to their customer.
• To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
• Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions

Please follow the link to apply for this Customer Service Advisor role based on Calcot, Reading.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer service administrator
Salary: £12.91 - £13.73 per hour
Location: Cuffley, Hertfordshire
Contract: Temp - Perm
Hours: Full time 10.15 - 5.45 - 35hrs per week  
 
COMPANY PROFILE:

An Exciting Opportunity to Launch Your Office-Based Career!
Are you organised, motivated, and ready to take the next step in your career?
A fantastic opportunity has become available for a proactive and enthusiastic individual to join a growing business near Potters Bar as a Customer Service & Administration professional. This is the perfect role for someone eager to begin or develop a career within a dynamic office environment, where every day brings variety and the chance to make a real impact.
You'll be part of a supportive team, delivering exceptional service while building your skills in administration, coordination, and customer interaction.
Whether you're a recent graduate or someone looking to transition into a structured office role, this position offers a strong foundation for professional growth within a fast-paced, friendly company.
 
SKILLS REQUIRED
·Confident and professional telephone manner
·Ability to work well under pressure and able to multitask.
·Excellent verbal and written communication skills
·Strong problem-solving skills.
·Able to maintain composure in the face of unexpected events.
·Team player as well as being able to work on own initiative.
 
RESPONSIBILITIES
·Liaise with our customers, suppliers, and end users via telephone.
·Ensure the database is kept up to date.
·Ensure that calls are handled appropriately and with compassion.
·Concentrate on finding a solution for each case in a specific amount of time
·Analyse the information from the caller to ensure that our patients receive the assistance they require.
·Ensure the highest level of service is provided for all outgoing communications.
 
ADDITIONAL INFORMATION
·28 days annual leave including bank holiday
·Company pension
·Free parking on site
·Training and development
·Private health care after probation
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
 
 

We are working with a bodyshop based in High Wycombe, they are keen to find a Customer Service Advisor to join their busy site. Previous experience in a busy bodyshop is advantageous, however not essential.

Candidates must have excellent customer service skills.

Salary will depend on experience and skill set.

If you are looking for your next opportunity then apply for this exciting role today!

We’re looking for a highly organised Customer Service Administrator to join our close-knit, 5-star-rated Customer Service team. This office-based role combines order administration  with hands-on customer support  — from processing orders and preparing shipping documents to liaising with carriers and assisting customers via phone, email, and chat

You’ll be the link between warehouse, operations, and the customer, making sure everything runs smoothly from order to delivery. Expect variety, autonomy, and a friendly team atmosphere.

What you’ll be doing:

• Managing daily order processing & dispatch planning
• Creating shipping documentation and coordinating collections
• Supporting customers with enquiries, returns, and complaints
• Handling branded orders and liaising with suppliers
• Providing admin support to the Head of Customer Services

What you’ll need:

• 3+ years’ experience in customer service/admin roles
• Strong attention to detail and excellent communication skills
• Confident using Microsoft Office & quick to learn new systems
• Proactive, reliable, and calm under pressure

Bonus points for:

• Experience with Brightpearl, ShipStation
• Knowledge of international shipping
• German or French language skills

You will receive:

• Friendly, down-to-earth team (no shifts, no weekends)
• Free parking, excellent transport links (5 mins from Tottenham Hale)
• 22 days holiday + Christmas shutdown + UK bank holidays
• Snacks, drinks, and a very friendly office dog

Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible.

If you have not been contacted within 5 days, then, unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you with future opportunities

                              If you feel you match the criteria above, please apply.

Our client is seeking an experienced, proactive and approachable Customer Service Advisor  to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor  for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. 

Key responsibilities of Customer Service Advisor:

• Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
• To provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction.
• To familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
• There will be some warehouse duties involved including working on the trade counter when required.
• Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
• Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
• Participation in the annual stock take.

Essential qualities for the role of Customer Service Advisor

• Must be well-presented, polite, helpful, proactive and motivated.
• Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
• Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.

Shifts:  Monday to Friday 7:30AM – 5PM (with potential overtime).

           Nature of the role:  This Customer Service Advisor  Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.

We look forward to hearing from you at Team CV LTD.

Are you looking for a new career in sales and customer service?

Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.

Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.

Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.

Successful candidates will:

Have strong communication skills and customer service skills

Be self-motivated

Have a tenacious approach to personal development

Possess a competitive sales mentality

Have an entrepreneurial mind-set

Sales and Customer Service advisors will:

Approach new and potential customers on behalf of their clients

Keep up to date with relevant client product information

Understand customer trends and market traits

Provide excellent Customer Service in a professional manner

Complete Sales and relevant paperwork to a high standard

Set individual sales targets and goals to achieve

No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.

Apply now.

* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying