1613 Marks Spencer jobs in Stoke on Trent

CUSTOMER SERVICE ADMINISTRATOR

MACCLESFIELD - OFFICE BASED

UP TO 34,000 + GREAT CULTURE + GROWTH

THE OPPORTUNITY:

Get Recruited are working with an empowering business with cutting-edge technology solutions that drive success and growth who are looking for a Customer Service Administrator to provide exceptional support across the order process, from managing customer enquiries and processing sales orders to coordinating deliveries and liaising with suppliers.

In this varied role, you'll ensure every order is handled accurately and efficiently, build strong relationships with customers and service providers, and play a key part in keeping operations running smoothly.

This is a fantastic opportunity for someone with experience in Customer Service Administration, Sales Administration, Sales Support, or Supply Chain Coordination who is looking to join a collaborative and supportive team

THE ROLE:

• Process customer orders daily, ensuring accuracy and attention to detail.
• Handle all customer-related documentation including order confirmations, invoices, deliveries, and returns.
• Coordinate shipments, transportation, and distribution to ensure on-time and cost-effective deliveries.
• Track orders and proactively resolve any delivery or transport-related issues.
• Build and maintain strong relationships with customers, suppliers, and service providers.
• Maintain and update the company database to ensure records are accurate and current.

THE PERSON:

• Previous experience in a Customer Service, Sales Administration, Supply Chain, or similar role.
• Manufacturing industry experience is an advantage.
• Strong Microsoft Office skills and ideally experience using SAP.
• Able to work in a fast-paced environment and manage multiple priorities.
• Excellent communication skills with a strong customer focus.

Get Recruited is acting as an Employment Agency in relation to this vacancy.

CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am – 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!

This role will lead a team of 2 but very much lead by example and be a part of the team!

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans and experience investigating warranties!

Salary - £35,000 to £40,000

Working hours are Monday to Friday 8am to 5pm

Daily duties include

• Day to day management of customer service team
li>Complaint resolution
• Warranty investigation / credits and returns
• Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs
• Training and mentoring of customer service advisors
• Onboarding and recruitment of new employees
• Setting customer satisfaction targets / KPI’s and managing
< i>Ensuring the customer journey is seamless
• Implementing new processes and continuous improvement of processes and systems
• Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service  / Customer Experience Manager / Leader then please apply!

Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced, supportive environment where every conversation counts? If so, we want to hear from you.

We're recruiting on behalf of our client for enthusiastic and driven individuals to join their Web Help Team -a dedicated customer support function providing help, guidance, and first-class service to a loyal customer base.

What You'll Be Doing:

• Handling inbound customer queries via phone, email, and live chat
• Offering empathetic, accurate, and timely solutions to a wide range of queries
• Logging interactions and updating customer records with precision
• Working closely with internal departments to resolve more complex issues
• Maintaining professionalism, confidentiality, and compliance at all times

What We're Looking For:

• Excellent communication skills-both verbal and written
• A calm and patient manner with strong problem-solving abilities
• Ability to multitask and stay organised in a busy environment
• Previous customer service experience (contact centre or office-based preferred)
• A flexible attitude to work varying shift patterns

Shifts & Location:

• Office-based role in Warrington
• Full-time, 40 hours per week
• Rotating shift pattern , including some evenings and weekends

What's in It for You:

• Competitive hourly rate of 12.87
• Full training and ongoing support
• A friendly and inclusive team culture
• Opportunities for development and progression

Ready to bring your best self to a team that makes a difference? Apply today and start your next chapter in customer care!

INDMANJ

50096TL

Customer Service Advisor

Location : Chester Business Park (free on-site parking)

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : 29th September 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

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