1624 Marks Spencer jobs in Stoke on Trent

Customer Service Executive

Location : Buxton, Derbyshire, SK17 9RZ
Salary : £25,539 per annum + Attractive Benefits Package
Contract : Fixed Term Contract – 12 Months
Hours : 37.5 hours per week, Monday – Friday (8:30am – 5:00pm with a 1-hour unpaid lunch)

Benefits: Ongoing training and development | Funding for role-specific professional qualifications | 24 days’ holiday plus bank holidays (and Christmas shutdown) | Contributory pension scheme | Cycle to work scheme | Tech Scheme | Flu and eye test vouchers | Reward & Recognition scheme | Fresh fruit every fortnight

About Saica

Saica is one of Europe’s leading manufacturers of recycled paper for corrugated cardboard, producing over 2.5 million tonnes annually.

With more than 10,000 employees across Spain, France, Italy, Portugal, the UK, Ireland, Turkey, Luxembourg, the Netherlands, and the USA, Saica operates through four business divisions:

• Paper: Recycled paper production for corrugated cardboard
• Nature : Recyclable materials recovery
• Pack : Corrugated packaging production
• Flex: Flexible packaging solutions

At Saica, sustainability is at the heart of everything we do — driven by our values: We care, we value, and we challenge!

The Role – Customer Service Executive

As a Customer Service Executive, you’ll play a key role in delivering an exceptional experience to our customers. You’ll manage day-to-day customer requirements, support the external sales team, and coordinate activity across departments to ensure customer expectations are met efficiently and accurately.

This is an exciting opportunity for someone who enjoys building relationships, managing multiple priorities, and taking ownership of customer accounts in a dynamic manufacturing environment.

Key Responsibilities

• Manage and monitor order intake to ensure requirements are met (quantities, prices, delivery times, stock levels, etc.)
• Liaise with logistics, production, and other departments to coordinate activity and meet customer deadlines
• Manage assigned customer accounts in collaboration with the Regional Sales Director and Customer Service Manager
• Handle customer requests including pricing queries, claims, samples, specifications, and general information
• Maintain accurate and up-to-date customer information within the company’s management system
• Contribute to the preparation and delivery of customer account plans and review meetings
• Participate in problem-solving for customer claims and service issues, supporting continuous improvement efforts

About You

To succeed in this role, you’ll bring:

• Minimum of 2 years’ experience in a customer service, account coordination, or similar role
• Strong Microsoft Office skills, including intermediate Excel proficiency
• Excellent written and verbal communication skills
• A proactive, positive, and customer-focused attitude
• Strong organisational skills with attention to detail and accuracy
• The ability to work both collaboratively and independently to achieve goals

Why Join Saica

At Saica, you’ll be part of a global organisation where sustainability, innovation, and people development are at the core of our success. You’ll have opportunities to grow, learn, and contribute to a business that truly values its employees.

Saica is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

If you’re ready to take the next step in your career and contribute to a business with strong values and a focus on sustainability, click APPLY now to submit your CV for consideration.

No agencies please.

Customer Service Administrator - Warrington (Part-Time)

Hours: 20 hours per week across 3-4 days (flexible, office-based)
Contract: Short-term (around 6 weeks) with potential for longer-term opportunities

Hourly Rate: 12.21

Are you a people person with a passion for delivering excellent service? We're looking for a Customer Service Administrator to support our busy team in Warrington during a peak period. This is a fantastic opportunity to gain experience in a friendly, professional environment with the possibility of extending your role.

What You'll Be Doing:

• Be the First Point of Contact: Answer incoming calls and provide a warm, helpful welcome to clients.
• Direct and Support: Efficiently transfer calls to the right department or colleague, ensuring smooth communication.
• Deliver Exceptional Service: Offer clear information and support, making every client feel valued and understood.

What We're Looking For:

• Strong Communicator: Confident phone manner with excellent verbal communication skills.
• Customer-Focused Experience: Previous experience in a customer-facing role is essential.
• Empathetic and Professional: You understand the importance of listening and responding with care.

If you're ready to make a difference and enjoy working in a supportive team, we'd love to hear from you! Please apply directly to the advert for immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• General administration duties i.e. filing, data entry.
• Ensuring customer records are up to date.
• Answering phone calls.
• Generating jobs on the systems.
• Call/emailing customers to ensure they are happy with the work carried out.
• Calling customers to check on any future work they may require.

• Ideally have some Administration/Customer Service experience.
• Proficient with Microsoft Excel and Word and Outlook.
• Excellent, professional telephone manner.

Location: Burton-on-Trent (Hybrid)
Salary: 24,000, increasing to 25,000 after successful 6-month probation
Hours: 35 hours per week (7 hours per day, flexible between 7:30am - 6:00pm)

Looking for your next step in a people-focused, structured role? This could be the perfect fit.

Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork.

As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication. Whether you're responding to enquiries or resolving issues, your work will help maintain the company's reputation for outstanding service.

What You'll Be Doing

• Responding to customer queries via email and phone
• Managing incoming requests using a ticketing system
• Ensuring timely and effective resolution of issues in line with service standards
• Working closely with your team to handle a high volume of email correspondence

What You'll Bring

• A methodical, process-driven approach to tasks
• Strong attention to detail and pride in producing accurate work
• Calmness and professionalism when dealing with challenging situations
• A positive, team-oriented attitude

Ideal Experience

• Previous experience in customer service or administration, especially involving written communication
• Confident using Microsoft Word, Excel, and CRM systems
• Excellent grammar and written communication skills

Perks & Benefits

• 25 days annual leave + your birthday off + 8 bank holidays
• Free on-site parking
• Healthcare plan
• Supportive working environment with flexible hours and hybrid working options

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Customer Service Administrator
Location: Deeside, Near Chester
Remuneration: 12.31 per hour
Contract Details: Temporary (13th October 2025 - 26th January 2026)

Are you ready to shine in a fast-paced environment? Join our client's amazing Customer Care team for an exciting 3-month journey leading up to the festive season!

Responsibilities:
As a vital member of the Customer Service team, you will:

• Provide exceptional support to customers during our peak season.
• Answer the switchboard with confidence and a friendly demeanour.
• Review and respond to customer post promptly and professionally.
• Assist our Technical Customer team with administrative tasks.

Key Details:

• Availability: Must be free from 1st October to early January.
• Shifts: Flexible hours from 8 AM to 9 PM, 5 days a week (30-minute lunch included).
• Work Environment: A mix of office-based and remote work after training.

Perks:

• Enjoy free on-site parking!
• Sip your favourite beverage from our on-site Costa Coffee!
• Delight in meals from our Michelin Star Canteen!

We're looking for organised individuals with excellent verbal and written communication skills. If you thrive in a busy atmosphere and love helping customers, we want to hear from you!

Apply now and be part of a incredible team that makes a difference!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Shift Pattern: 37.5 hours per week working 5 out of 7 days.
Contract type: Full time and permanent contract

Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.

You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.

We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.

Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.

Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.

We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO benefits page;

• 33 days holiday (including bank holidays)
• Chance to win free tickets ever month at the AO arena
• Subsidised gym membership
• At least 5% pension contribution
• Health cover with standard package but options to upgrade

Customer Service Advisor

Location : Chester Business Park (free on-site parking)

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : November 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

• 14.47 per hour , with weekly pay
• Free on-site gym with shower and changing facilities
• Hybrid working - up to 3 days from home after your first 6 months
• Structured training and opportunities to grow into permanent roles
• Holiday allowance
• Central location - easy access to public transport
• Discounts on shopping, travel, entertainment and more
• Wellbeing support - dedicated resources to help you thrive at work
• An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

• Taking calls from existing customers with questions about their accounts
• Providing clear, friendly, and accurate support
• Guiding customers through next steps or directing them to specialist teams
• Helping people in vulnerable circumstances with care and sensitivity
• Following simple procedures to keep customer information secure
• Keeping accurate records and updating customer details

What We're Looking For

• Great communication and listening skills
• A positive, customer-first attitude
• Confidence in handling calls and solving problems
• Willingness to learn and work as part of a team
• A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.

Location: Keele University
Department: Customer Services Representative
Reports to: Customer & Service Delivery Manager
Salary: Hourly rate
Hours: 35 hours a week -  Monday – Saturday (Rota based) Hybrid working available

2-month contract role – Immediate start!

About the Role

We’re looking for a friendly, motivated Customer Service Representative to join our Customer Services team. You’ll be the first point of contact for our customers—helping with enquiries, resolving service issues, and ensuring every customer enjoys a positive experience with our products and services.

What You’ll Do

• Respond to customer enquiries through phone, email, chat, social media, and our ticketing system.
• Provide accurate information about products, services, billing, and technical support.
• Guide customers through their order journey, including upgrades, cancellations, and account changes.
• Log and manage all interactions using CRM software.
• Work collaboratively with other departments to resolve customer issues and escalate when necessary.
• Follow up with customers to ensure full resolution and satisfaction.
• Meet and exceed performance targets including response times, customer satisfaction, and first-time resolution.
• Contribute to process improvements that enhance the customer experience.
• Stay up to date with company products, promotions, and policy changes.

About You

You’re someone who genuinely enjoys helping others and takes pride in delivering great service. You’re patient, empathetic, and thrive in a fast-paced environment. You’ll bring a mix of customer focus, communication skills, and technical know-how to the role.

Essential Skills & Experience

• Proven experience in a customer service role, ideally within the utilities or telecoms sector.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a calm and patient approach.
• Understanding of FTTx products , fibre broadband, and home router connectivity.
• Experience using CRM or service desk systems.
• Flexible to work within contact centre operating hours.
• Team player with a positive, customer-first attitude.

Desirable Skills & Experience

• Experience in telecoms , especially fibre broadband products.
• Customer Service NVQ Level 3 or similar qualification.
• Background in a Service Support environment.
• Sales or upselling experience.
• Proficient with computer systems and telecommunications technology.

Why Join Us?

You’ll be part of a supportive team that values collaboration, customer focus, and continuous improvement. We offer opportunities to grow your skills and build your career within a company that’s dedicated to delivering outstanding customer experiences.

If you are ready to start work with a fantastic company apply today!

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our clients growing team based in Warrington

Staffline is recruiting Customer Service Advisors based in Warrington.

The rate of pay is £25,000 per annum

This is a full time role working Monday to Friday . The hours of work are:
- 9am to 5pm

Your Time at Work

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

Key Responsibilities:
- Responding promptly and professionally to customer enquiries.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.

Our Perfect Worker

Our perfect worker will have:
- Previous experience in a customer service or contact centre environment
- An interest in progressing to a management position
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems.
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.

Key Information and Benefits

- £25000 plus quarterly performance bonus
- Full training and ongoing support.
- 20 holidays which increases with length of service plus bank holidays
- Sharesave scheme
- Loyalty scheme
- Opportunities for career progression.
- Friendly and inclusive team environment.

Job ref: 1BUNZLHC

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.