Administrative Assistant - Office Management

ST1 2AA Staffordshire, West Midlands £22000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client is seeking a highly organised and proactive Administrative Assistant with a focus on office management to join their team in Stoke-on-Trent, Staffordshire, UK . This role is essential in ensuring the smooth and efficient day-to-day operation of the office. You will be responsible for a wide range of administrative duties, including managing correspondence, scheduling appointments, maintaining office supplies, and providing general support to the team. A key part of this role involves overseeing office facilities, ensuring a tidy and professional working environment, and liaising with external service providers for maintenance and repairs. The ideal candidate will have excellent communication and interpersonal skills, a keen eye for detail, and the ability to multitask effectively in a busy office setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is essential. Experience with diary management, travel arrangements, and basic bookkeeping would be advantageous. You will be the first point of contact for visitors and callers, requiring a friendly and professional demeanour. This position demands discretion and the ability to handle confidential information with care. You will be proactive in identifying and addressing office needs, contributing to a positive and productive workplace culture. This is a superb opportunity for an organised individual looking to develop their administrative career within a supportive organisation.
Key Responsibilities:
  • Manage daily office operations and administrative tasks.
  • Handle incoming and outgoing correspondence.
  • Schedule meetings and manage calendars.
  • Maintain office supplies and manage inventory.
  • Greet visitors and answer phone calls.
  • Liaise with vendors for office maintenance and services.
  • Assist with travel arrangements and expense reporting.
  • Ensure the office environment is organised and presentable.
  • Provide general administrative support to staff.
Qualifications:
  • Proven experience in an administrative or office management role.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent organisational and time management skills.
  • Strong communication and interpersonal abilities.
  • Ability to multitask and prioritize effectively.
  • Discretion and ability to handle confidential information.
  • Proactive and problem-solving attitude.
  • Experience with scheduling and diary management is essential.
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Head of Office Administration & Facilities Management

CV1 1AA Coventry, West Midlands £48000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client is seeking a highly experienced and proactive Head of Office Administration & Facilities Management to oversee all aspects of our workplace operations. This senior role requires a strategic thinker with a strong operational background, responsible for ensuring a safe, efficient, and productive working environment for all employees. The successful candidate will manage a diverse range of responsibilities, including office upkeep, vendor management, health and safety compliance, space planning, and supporting administrative functions. This is a crucial position that impacts the daily working lives of our staff and requires exceptional organisational, interpersonal, and problem-solving skills.

Key Responsibilities:
  • Develop and implement comprehensive facilities management strategies and operational policies to support business objectives.
  • Oversee the day-to-day operations of the office, including maintenance, cleaning, security, and health and safety procedures.
  • Manage all vendor contracts and relationships, including cleaning services, maintenance providers, IT support, and catering, ensuring quality service delivery and cost-effectiveness.
  • Develop and manage the facilities budget, ensuring financial targets are met and reporting on expenditures.
  • Ensure compliance with all health, safety, and environmental legislation, conducting regular risk assessments and implementing necessary controls.
  • Oversee office space planning, design, and reconfigurations to optimise functionality and employee well-being.
  • Manage the reception area and front-of-house operations to ensure a professional and welcoming environment.
  • Coordinate office moves, refurbishments, and major maintenance projects.
  • Manage office supplies, equipment, and inventory, ensuring adequate stock levels.
  • Lead and develop a team of administrative and facilities staff, providing guidance and support.
  • Act as a key point of contact for employees regarding facilities-related issues and queries.
  • Implement and manage sustainability initiatives within the office environment.
Qualifications:
  • A minimum of 7 years of progressive experience in office administration, facilities management, or a related operational role.
  • Proven experience in managing budgets and negotiating contracts with third-party vendors.
  • Strong knowledge of health, safety, and environmental regulations relevant to the workplace.
  • Excellent organisational and time management skills, with the ability to prioritise effectively.
  • Strong leadership and people management skills, with the ability to motivate and develop a team.
  • Exceptional communication, interpersonal, and stakeholder management skills.
  • Proficiency in Microsoft Office Suite and experience with facilities management software is desirable.
  • Ability to think strategically and implement effective operational solutions.
  • Experience in coordinating complex projects such as office refurbishments or moves.
  • Relevant professional qualifications in Facilities Management or Health & Safety are a strong advantage.
This dynamic role is based in Coventry, West Midlands, UK . The position offers a significant degree of autonomy and the opportunity to shape the working environment for a growing organisation. If you are a dedicated and experienced professional with a passion for creating efficient and positive workplaces, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Cluster Sales Manager - RBH Hospitality Management Ltd (Head Office)

Wolverhampton, West Midlands RBH Hospitality Management

Posted today

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Job Description

Job Description

Cluster Sales Manager - RBH Hospitality Management Ltd (Head Office)

The Sales Hub

RBH is proud to operate a dedicated Sales Hub that supports a diverse portfolio of hotels across the UK, driving commercial success through strategic sales activity, strong account management, and a proactive approach to new business. This centralised team works hand-in-hand with our hotels, brands, and partners to deliver results and ensure we stay ahead in a competitive marketplace.

Cluster Sales Manager

We are seeking a driven and results-focused Cluster Sales Manager to join our Head Office Sales Hub team at RBH. This is a fantastic opportunity to play a pivotal role in delivering commercial growth across a portfolio of hotels, while building lasting relationships with key clients, partners, and industry stakeholders.

In this role, you will have the unique opportunity to work across multiple brands and market segments, leveraging brand resources, sales tools, and your own creativity to identify and convert new opportunities. You will be responsible for protecting and growing existing accounts, driving new business, and ensuring that all activity is aligned with the hotels' budgets and commercial strategies.

Why This Role Matters?

It's a chance to make a measurable impact on the performance of multiple hotels across the RBH portfolio. You'll be at the heart of the action, supporting hotels to achieve and exceed their budgets, building strong partnerships, and driving revenue across all segments. Your work will directly influence business performance, customer relationships, and market positioning.

What You'll Be Doing

Reporting into the Divisional Sales Director, you will lead commercial planning, account management, and proactive sales activity for your cluster of hotels.

Drive Commercial Success

Build commercial plans that reflect each hotel's budget and overall strategy.
Research and identify new business opportunities across all segments.
Review and recontract all national and local contracted accounts.
Account manage a portfolio of key and local accounts, ensuring pricing, visibility, and production align with expectations and strategy.
Monitor account production and drive proactive activity to maximise revenue.
Negotiate rates and manage relationships with third-party agents.

Deliver Excellence in Account Management

Maintain accurate account activity and forward planning on Salesforce.
Ensure accuracy in reporting, including monthly new business conversion and pipeline tracking.
Achieve weekly customer engagement credits and budget targets.
Conduct site showrounds for clients, agents, and partners.
Coordinate and implement brand promotions and initiatives such as IHG Guest Recognition Weeks.

Collaborate & Represent

Work closely with hotel teams, brands, and third-party partners to align activity with commercial goals.
Drive engagement of the Refer & Reward incentive across hotel teams.
Utilise brand tools and resources to drive enquiries and conversion.
Support external advertising and promotional initiatives, including platforms like Amadeus GDS and Agency360.
Represent the hotels at industry events and partner engagements.
Conduct local area walks and use tools like Glenigan reports to identify new opportunities.

About You

Sales expertise: Experience in proactive sales and account management within hospitality or a related industry.
Commercial mindset: Strong ability to analyse performance, identify opportunities, and drive results.
Organised and detail-focused: Able to manage multiple priorities while ensuring accuracy in reporting and planning.
Experience using CRM systems (preferably Salesforce) and sales performance tools.
Communication skills: Strong written and verbal abilities to build relationships and present strategies.
Collaborative approach: Able to work with multiple stakeholders across hotels, brands, and third-party partners.
Proactive thinking: Always looking for ways to grow revenue and improve processes.

This role is ideal for a Sales Executive or National Account Manager looking to step up, or a Cluster/Regional Sales Manager seeking a role with variety, autonomy, and portfolio impact.

Why You'll Love This Role

This is an opportunity to work at the core of RBH's commercial success, with the chance to influence multiple properties, build relationships across the industry, and see the direct results of your work. You'll be part of a collaborative, high-performing sales hub that values initiative, creativity, and results.

Plus, you'll be backed by RBH's supportive culture-a company that puts its people first and offers incredible career growth opportunities.

The Recruitment Process:
At RBH, we see recruitment as a two-way journey-an opportunity to connect with talented individuals and explore whether we're the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first-stage interview with our hiring managers in the coming weeks.

Perks You'll Love:

Discounted hotel stays for you and your loved ones across the RBH portfolio.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme-earn up to 250 per referral.
Wagestream-flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty at hotel properties, saving you over 1000 per year.

Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.

This advertiser has chosen not to accept applicants from your region.

Cluster Sales Manager - RBH Hospitality Management Ltd (Head Office)

Birmingham, West Midlands RBH Hospitality Management

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Cluster Sales Manager - RBH Hospitality Management Ltd (Head Office)

The Sales Hub

RBH is proud to operate a dedicated Sales Hub that supports a diverse portfolio of hotels across the UK, driving commercial success through strategic sales activity, strong account management, and a proactive approach to new business. This centralised team works hand-in-hand with our hotels, brands, and partners to deliver results and ensure we stay ahead in a competitive marketplace.

Cluster Sales Manager

We are seeking a driven and results-focused Cluster Sales Manager to join our Head Office Sales Hub team at RBH. This is a fantastic opportunity to play a pivotal role in delivering commercial growth across a portfolio of hotels, while building lasting relationships with key clients, partners, and industry stakeholders.

In this role, you will have the unique opportunity to work across multiple brands and market segments, leveraging brand resources, sales tools, and your own creativity to identify and convert new opportunities. You will be responsible for protecting and growing existing accounts, driving new business, and ensuring that all activity is aligned with the hotels' budgets and commercial strategies.

Why This Role Matters?

It's a chance to make a measurable impact on the performance of multiple hotels across the RBH portfolio. You'll be at the heart of the action, supporting hotels to achieve and exceed their budgets, building strong partnerships, and driving revenue across all segments. Your work will directly influence business performance, customer relationships, and market positioning.

What You'll Be Doing

Reporting into the Divisional Sales Director, you will lead commercial planning, account management, and proactive sales activity for your cluster of hotels.

Drive Commercial Success

Build commercial plans that reflect each hotel's budget and overall strategy.
Research and identify new business opportunities across all segments.
Review and recontract all national and local contracted accounts.
Account manage a portfolio of key and local accounts, ensuring pricing, visibility, and production align with expectations and strategy.
Monitor account production and drive proactive activity to maximise revenue.
Negotiate rates and manage relationships with third-party agents.

Deliver Excellence in Account Management

Maintain accurate account activity and forward planning on Salesforce.
Ensure accuracy in reporting, including monthly new business conversion and pipeline tracking.
Achieve weekly customer engagement credits and budget targets.
Conduct site showrounds for clients, agents, and partners.
Coordinate and implement brand promotions and initiatives such as IHG Guest Recognition Weeks.

Collaborate & Represent

Work closely with hotel teams, brands, and third-party partners to align activity with commercial goals.
Drive engagement of the Refer & Reward incentive across hotel teams.
Utilise brand tools and resources to drive enquiries and conversion.
Support external advertising and promotional initiatives, including platforms like Amadeus GDS and Agency360.
Represent the hotels at industry events and partner engagements.
Conduct local area walks and use tools like Glenigan reports to identify new opportunities.

About You

Sales expertise: Experience in proactive sales and account management within hospitality or a related industry.
Commercial mindset: Strong ability to analyse performance, identify opportunities, and drive results.
Organised and detail-focused: Able to manage multiple priorities while ensuring accuracy in reporting and planning.
Experience using CRM systems (preferably Salesforce) and sales performance tools.
Communication skills: Strong written and verbal abilities to build relationships and present strategies.
Collaborative approach: Able to work with multiple stakeholders across hotels, brands, and third-party partners.
Proactive thinking: Always looking for ways to grow revenue and improve processes.

This role is ideal for a Sales Executive or National Account Manager looking to step up, or a Cluster/Regional Sales Manager seeking a role with variety, autonomy, and portfolio impact.

Why You'll Love This Role

This is an opportunity to work at the core of RBH's commercial success, with the chance to influence multiple properties, build relationships across the industry, and see the direct results of your work. You'll be part of a collaborative, high-performing sales hub that values initiative, creativity, and results.

Plus, you'll be backed by RBH's supportive culture-a company that puts its people first and offers incredible career growth opportunities.

The Recruitment Process:
At RBH, we see recruitment as a two-way journey-an opportunity to connect with talented individuals and explore whether we're the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first-stage interview with our hiring managers in the coming weeks.

Perks You'll Love:

Discounted hotel stays for you and your loved ones across the RBH portfolio.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme-earn up to 250 per referral.
Wagestream-flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty at hotel properties, saving you over 1000 per year.

Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.

This advertiser has chosen not to accept applicants from your region.
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