237 Medical Services jobs in the United Kingdom
Director, Client Services, Medical Affairs
Posted today
Job Viewed
Job Description
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Director, Client Services, Medical Affairs
Posted today
Job Viewed
Job Description
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Field Services Engineer - Medical
Posted 6 days ago
Job Viewed
Job Description
Field Service Engineer – Central / South England Coverage (Remote)
Salary: £40,000 - £9,000 (depending on experience) + EV Car + Annual Bonus
Travel: Frequent national travel as required in the UK and Ireland
Employment Type: Remote
The Role in 20 Seconds
Travel across the UK and Ireland installing, maintaining, and upgrading cutting-edge medical equipment. Work from home between site visits. Be part of a small, supportive team making a real difference to patients' lives.
The Company
They have been supplying specialist medical equipment to UK hospitals for 20+ years. They represent major international OEMs. Not only installing and upgrading, but also training staff and solving problems on behalf of these OEMs nationally.
The company is small enough that you'll know everyone quickly, but big enough to work with 40+ hospitals nationwide.
What You'll Actually Do:
On the road (50-70% of your time):
- Install equipment in hospital departments – think ceiling-mounted systems, cameras, software, imaging and treatment devices
- Fix problems when systems go down (mostly planned, not often emergency call-outs)
- Carry out scheduled maintenance and upgrades
- Train hospital staff on new equipment
Working from home:
- Solve IT connectivity issues remotely via Teams
- Update documentation and service records
- Plan your schedule with the team
- Support customers over the phone
Who We're Looking For
You'll fit right in if you:
- Have hands-on engineering experience (medical devices, aerospace, industrial equipment – all good)
- Can confidently install medical equipment and troubleshoot hardware
- Know your way around basic IT (IP addresses, firewalls, network connectivity)
- Don't mind staying away from home occasionally (1-2 nights/week average)
- Like variety – no two days are the same
- Want to work for a company where everyone knows your name
Essential:
- Full UK driving licence
- Right to work in the UK
- Happy to travel (Southampton to Scotland and everything in between)
What's Actually In It For You?
The package:
- £40-49 depending on experience
- New electric company car (personal use included)
- Free home charger installation
- Annual bonus (actually paid every year)
- 25 days holiday + bank holidays
The benefits you won't see on paper:
- No corporate bureaucracy – need time off? Just ask
- Amazing work-life balance: it's a give-and-take, family atmosphere
- Work with some of the UK's top hospital departments
- Training in the UK and abroad (Germany & the Netherlands, just to mention a couple)
- Real progression opportunities in a small, well-established company
- Time in lieu when you work extra hours (not just empty promises)
The good:
- Most jobs are planned weeks in advance
- You'll know your schedule 1-2 weeks ahead
- Mix of fieldwork and working from home
- Genuine work-life balance for a field role
- Equipment is usually non-critical (not emergency situations)
The honest bit:
- Some overnight stays required (Ireland, Scotland, occasionally London)
- Some weeks there may be no travel. You never can tell!
- Sometimes you'll drive 3 hours to change an IP address
- You'll work with 15+ different product lines (training provided)
- Not all problems have obvious solutions
Apply Now
This isn't your typical corporate field engineer role. You'll have real autonomy, genuine responsibility, and the chance to make a difference in healthcare.
Ready to find out more?
Apply directly via the link Or message Andy Clarke if you want to chat first
All applications are treated confidentially. Andy's been in the sector for 20 years and actually knows what he's talking about – no recruiter nonsense.
We are committed to diversity and welcome applications from all qualified candidates. Ex-forces? NHS? Career changer? Get in touch – relevant experience comes in many forms, if you've got it, tell us!
Client Services Manager - Medical Affairs
Posted today
Job Viewed
Job Description
Client Services Manager // Project Manager // Medical Affairs // Biopharma Consultancy
You are a project manager with an understanding of medical affairs and ABPI code. You have either developed this expertise in a pharma / biotech or a medical agency.
You are ready to be the face of a highly reputable medical consultancy for their prestigious biotech and pharmaceutical clientele. You want the responsibility of ensuring exceptional project delivery.
We are working with a medical, biopharma consultancy who are looking to bring in a Client Services Manager (remote, WFH role), to work closely with the Head of Client Services to manage client relationships, guarantee client satisfaction, and generate new projects. Your work will be dynamic, strategic, and will level-up the small and rapidly growing consultancy.
As a member of a small, high-performance team you will have the influence, autonomy, and impact to help build the consultancy’s Client Services department. You will influence processes, systems, and strategic direction. You will be the point of contact for clients undertaking very important work for the development of drugs for patients suffering from unmet need.
If you are a project manager who knows ABPI code looking to take the lead in a small, biopharma consultancy company - we would love to speak with you! Apply here or reach out to with your CV.
We look forward to hearing from you soon.
Clinical Services Manager
Posted 11 days ago
Job Viewed
Job Description
Clinical Services Manager (Regulatory and Quality Compliance Lead)
Location - Edgbaston or Glasgow (National travel expected)
Hours of Work - FT, 40 hrs pw
Salary - £55-65,000 DoE
The Role
The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services.
You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance.
Reporting directly to the Director of Care & Quality this role will suit an experienced clinical governance or regulatory professional with a strong understanding of healthcare quality and the ability to drive improvement through leadership, analysis, and collaboration. Working from either our offices in Edgbaston, Birmingham or at our St Vincent St Head Office in Glasgow, however, it is expected you will travel regularly to clinics nationally to engage in regulatory and compliance visits.
Key Responsibilities
- Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators.
- Oversee governance administration, including Clinical Governance and Quality Committee meetings.
- Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance.
- Manage and report on incidents, complaints, investigations, and patient safety outcomes.
- Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans.
- Undertake regular mock inspections and oversee our regulatory readiness framework.
- Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance.
- Prepare comprehensive reports for the Director of Care and Quality and the Executive Team.
- Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement.
About You
- Registered Healthcare Professional (NMC, HCPC, or equivalent).
- Significant experience in clinical governance, regulatory compliance, or healthcare quality management.
- Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes.
- Skilled in data analysis, audit management, and quality reporting.
- Excellent communicator with the ability to engage confidently at senior and regulatory levels.
- Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety.
Salary & Benefits
- Salary of £55-65,000 DoE
- 33 Days Annual leave
- Private Medical Insurance
- Free Eye surgery (LVC or IOL)
- Discounts on other group procedures and goods
Optical Express is an Equal Opportunities employer.
Clinical Services Manager
Posted today
Job Viewed
Job Description
Cancer Services Nurse Manager – Monday to Friday
Southampton
Full Time 37.5 hours
Do you an active SACT passport?
Are you an experienced manager?
Looking for the next step in your career in a company with a great reputation, who is genuinely willing to invest in its' services and employees?
This leading private treatment centre offers outstanding, patient-centred cancer services delivered by a highly skilled multidisciplinary team dedicated to providing exceptional care and support at every stage of the cancer journey. The hospital combines state-of-the-art facilities with a compassionate and personalised approach, ensuring that every patient receives the highest standard of treatment in a comfortable and reassuring environment.
Covering a wide range of specialties, including breast, colorectal, urological, gynaecological, haematological and skin cancers, supported by the latest diagnostic imaging, pathology, and treatment technologies. Patients have access to advanced treatments such as chemotherapy, immunotherapy, and minimally invasive surgery, delivered by expert consultant oncologists and surgeons who are leaders in their fields.
We are seeking an experienced chemotherapy-trained nurse with strong leadership and managerial skills to take charge of our expanding Cancer Services. This role involves overseeing daily operations, supporting the nursing team, and driving service growth and integration across the hospital to enhance continuity of care. We are looking for an innovative and compassionate professional committed to excellence, collaboration, and the continued advancement of cancer care within a leading private healthcare setting.
Company Benefits:
- 33% Enhancements for nights, 60% for bank holidays and 150% for overtime
- 35 days annual leave (including bank holidays)
- Private pension scheme
- Fully funded training programs and career progression opportunities
- Non-contributory life assurance and income protection insurance
- Comprehensive Private Health Insurance
- Discount and cashback for over 1000 retailers
- Free staff parking
Recommendations:
Compass Associates Ltd is acting as the sole recruitment consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation/referral.
Clinical Services Manager
Posted today
Job Viewed
Job Description
Job Title: Clinical Services Manager – equivalent to NHS Band 8
Location: On-Site (London Bridge)
Term: Permanent, full-time
Schedule: Day Shift (Monday – Friday)
Salary: Competitive Salary + Benefits (Private Medical, Private Dental, Pension, 33 days Annual leave (Inclusive of bank holidays & Many more)
London Bridge Healthcare is part of Richmond Pharmacology and is a new state of the art private medical clinic based near London Bridge station. An amazing opportunity has become available - we need a can do person with vision for the future.
Our team specialise in a variety of medical services including Varicose Vein Treatment – Radiofrequency Ablation, Coronary Health Checks, Gynaecology, Dermatology and hand and wrist pain.
The Role:
We are seeking an experienced Clinical Services Manager to join our team with recent perioperative leadership experience, and ideally a background in all of the areas of anaesthetics, scrubs and recovery. We need you to not only drive clinical standards through implementation of evidence-based practice and clinical audits, but to implement new ideas, policies and protocols in our ever changing and developing department.
Key Responsibilities:
- Lead by example, the theatre team, in delivering outstanding patient care across all aspects of their journey with us.
- You will be expected to staff your theatre but step in to cover during sickness or an emergency, this is to ensure optimum utilisation of staff at all times
- Liaison with consultants in order to book their cases and utilise the available theatre space. Organisation is a must.
- Prioritise at all times, patient safety acting as an advocate regarding care or safeguarding. (Preferably already level 3 safeguarding trained.)
- To manage nursing services to the clinic for all aspects of the patient journey.
- To be responsible for the efficient running of the theatre, clinical rooms, consumables and equipment.
- To maintain skills at the current level and undertake such training and development as may from time to time to be required to maintain personal competency.
- Provide nursing treatments to patients independently or in participation with nurse colleagues or clinicians with reference to agreed protocols and guidelines.
- Provide general and specific health screenings to the clinic's patients (with agreed protocols and guidelines) with referral to clinicians or other health professionals as necessary.
- Be responsible for your staffs development in keeping up to date with training.
- To be familiar with changes and progress in nursing care. Evaluating and adapting care using evidence-based practice in consultation with colleagues as a forum for team education, development and audit.
- Participate in activities required to assess compliance with CQC essential standards.
- To maintain accurate, comprehensive records of all consultations and treatments in the patient's notes, both written and computerised.
- Ensure accurate completion of all necessary documentation associated with patient's health care and registration with the clinic.
- Attend and lead staff meetings as appropriate.
- Participate in governance meetings.
- Maintain effective liaison with other agencies and staff concerned with patient care and with other disciplines within the clinic, with appropriate regard to confidentiality.
- To have working knowledge of equipment used in the surgery.
- Ensure the maintenance of equipment and stock levels relating to patient care
- Responsible for managing the clinical stock and ensuring sufficient stock in preparation of procedures
- Ensure compliance with patient confidentiality at all times, in line with current legislation.
- Participate in the assessment of the effectiveness of health care provided by the clinic.
- Inform the Head of Private Healthcare of any reported or suspected failings in the provision of care within the clinic.
- Participate in taking care of your own health and safety. Staff must not do anything to compromise the health and safety of either their colleagues or themselves. Staff should also be aware of the responsibilities placed in them by legislation to ensure health and
Qualifications and Experience:
- RGN/ ODP qualified
- Up-to-date NMC or HCPC
- Perioperative leadership experience, and ideally a background in all of the areas of anaesthetics, scrub and recovery. (We are completing only LA at present)
Application:
If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.
Be The First To Know
About the latest Medical services Jobs in United Kingdom !
Clinical Services Director
Posted today
Job Viewed
Job Description
General Responsibilities of All Employees
Have a good understanding and always comply with relevant Kilbryde Hospice Policies and Procedures.
Kilbryde Hospice is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and work effectively with volunteers.
All staff are required to comply with the obligation of confidentiality relating to personal information that could identify individuals. GDPR safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Kilbryde Hospice to uphold the principles of the legislation.
All employees of Kilbryde Hospice must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in further action.
The post holder is required to familiarise him/herself with and comply with the Kilbryde Hospice Health & Safety policies.
The post holder must always carry out duties and responsibilities with regard to the Kilbryde Hospice Code of Conduct.
Kilbryde Hospice operates a strict non-smoking policy in the hospice or Hairmyres hospital grounds.
The post-holder must at all times carry out his/her responsibilities in line with Kilbryde Hospice Dignity at Work, and Equality, Diversity & Inclusion policies.
Review Of Job Description
This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation.
Person Specification: Clinical Services Director
Summary: The postholder will be an experienced, registered health professional with a proven track record of senior leadership in healthcare. They will demonstrate strong strategic, operational, and people management skills, with a deep understanding of clinical governance, regulatory frameworks, and service development. The ideal candidate will be committed to continuous professional development and able to lead teams through change in a dynamic environment.
How To Apply
To apply for this position, please send your CV and a cover letter outlining your suitability for the role to
by
26October 2025.
Kilbryde Hospice is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Applicants should be aware that the role includes working with vulnerable groups and as such successful applicants will be subject to PVG check by Disclosure Scotland.
For information regarding the post please contact (excluding 6 10 Oct), or
Clinical Services Officer
Posted today
Job Viewed
Job Description
The Clinical Services Officer's role is to assist the Clinical Services Manager for the delivery of Heartbeat's clinical provisions that operate in hours, evenings and weekends from multiple sites across Hambleton and Richmondshire. Key Responsibilities: Assist in organising and managing the delivery of contracted services across all sites. Ensure that every clinical site is adequately staffed according to the agreed clinical and contractual obligations. Monitor shift coverage, address any shortfalls proactively, and escalate concerns where necessary to maintain uninterrupted and compliant service delivery.
Support in effective communication between Heartbeat, practices and the bank of workers. Help coordinate updates and distribute information to relevant departments/teams. Provide high quality administrative support to the Clinical Services Manager, which may include reports, audits, maintaining accurate records and ad hoc requests. Maintain up-to-date and accurate logs of all service-related feedback, including complaints, learning events, significant events, compliments and incidents using the appropriate reporting systems.
Ensure that each entry is recorded in line with internal policies and regulatory expectations to support transparency, accountability, and continuous service improvement. Monitor and ensure all patient safety alerts are distributed to relevant teams or individuals. Assist in monitoring the clinical services admin mailbox, prioritise urgent queries, flag issues to appropriate team members and ensure communications are responded to within a timely manner. Assist with the purchasing and managing of stock required for the service.
Reconcile the delivery notes against the invoices and query any discrepancies. Operational Responsibilities: Demonstrate strong communication skills to maintain and develop positive, professional relationships with internal colleagues, external stakeholders, PCNs and service users. Develop, maintain and review the rotas to ensure each service/contract delivers on its contracted minutes. Review clinic schedules on clinical system (Systm1) ensuring appropriate use of clinical time.
Identify and flag any discrepancies, communicate with relevant practices or teams to resolve issues promptly, and support ongoing optimisation of clinic planning to maintain service efficiency and patient access. Cancel clinics and patients when necessary and re-book patients in where possible. Set up, update, and remove access for staff who need to use the clinical system (Systm1). Make sure access matches the persons role and follows data protection rules.
Governance: Support the implementation and monitoring of policies and procedures that align with NHS frameworks and Care Quality Commission (CQC) standards. Assist in gathering documentation, maintaining records, and contributing to audits or inspections to ensure the service remains fully compliant with regulatory obligations. Collate monthly MI information to provide an understanding and report on clinical services data. The data will consist of number of appointments offered, utilised and did not attend (DNA).
Maintain outstanding tasks on the clinical system (Systm1) and provide feedback/actions to the clinicians where necessary. Run weekly audits on the clinical system (Systm1) and liaise with practices for, child not brought, vulnerable adults and two week wait referrals. Take part in governance meetings to stay informed about service quality, compliance, and improvement plans. Share relevant updates, contribute to discussions, and support actions agreed during the meetings.
Ensure relevant policies and protocols are kept up to date, accurate, and in line with current regulations and best practices. Regularly review documents, make necessary updates, and support the communication and implementation of any changes across the team.
Clinical Services Manager
Posted 6 days ago
Job Viewed
Job Description
As the Clinical Services Manager, you will be responsible for managing clinical staff, including recruitment, training, performance management, and scheduling. You will ensure that all services are delivered in accordance with clinical best practices, professional standards, and legal requirements. Key aspects of the role include developing and implementing clinical policies and procedures, managing budgets, monitoring service quality, and liaising with other healthcare professionals and external agencies. Your ability to drive continuous improvement initiatives, enhance patient safety, and promote a culture of excellence will be paramount.
Key Responsibilities:
- Oversee the daily operations of designated clinical departments, ensuring high standards of patient care.
- Manage, mentor, and support a team of clinical professionals, fostering a positive and productive work environment.
- Develop and implement clinical policies, procedures, and protocols in line with best practices and regulatory requirements.
- Ensure compliance with all relevant healthcare legislation, standards, and guidelines.
- Manage departmental budgets, including resource allocation, cost control, and financial planning.
- Monitor and evaluate the quality of clinical services, implementing improvement initiatives to enhance patient outcomes and satisfaction.
- Coordinate with multidisciplinary teams to ensure seamless patient care pathways.
- Manage staff rotas and ensure adequate staffing levels to meet service demands.
- Act as a point of contact for patient feedback and complaints, resolving issues promptly and effectively.
- Maintain accurate records and documentation, ensuring confidentiality and data integrity.
- Registered Nurse (RN) or equivalent healthcare professional qualification.
- Bachelor's degree in Nursing, Healthcare Management, or a related field. A Master's degree is an advantage.
- Minimum of 5 years of progressive experience in a clinical leadership or management role within a healthcare setting.
- Proven experience in staff management, team leadership, and performance development.
- In-depth knowledge of healthcare regulations, quality standards, and clinical governance.
- Strong understanding of healthcare finance and budget management.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to manage change and drive service improvements.
- Proficiency in using electronic health record (EHR) systems and other relevant healthcare software.
- Commitment to continuous professional development and maintaining up-to-date clinical knowledge.