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Client Services Representative - (Kent)

Do you have excellent face-to-face customer service skills? Perhaps your experience comes from hospitality, retail, recruitment, estate agency, lettings, or supervising in a garden centre. Whatever your background, if you enjoy helping people and can work independently, we want to see your CV.

We are recruiting for a Client Services Representative to support a busy business centre. This is a varied and dynamic role, focusing on customer service, front-of-house operations, and administrative support , with occasional involvement in promoting services to clients.

Location: Kent
Salary: 26,000 - 28,000 (circa)

The Role

• Welcome and assist visitors, tenants, and clients.
• Manage reception, communal areas, and meeting rooms to a high standard.
• Support day-to-day operations and administrative tasks.
• Assist with client enquiries and ensure smooth delivery of services.
• Support business centre activities and occasional promotional initiatives.
• Provide reports and support initiatives to enhance the overall client experience.

About You

• Professional, friendly, and confident with excellent communication skills.
• Self-motivated and able to work independently.
• Strong organisational skills and attention to detail.
• Customer-focused with a proactive, positive approach.
• Comfortable using IT systems and performing administrative tasks.

What We Offer

• Salary of 26,000-28,000 per year.
• Monday to Friday, 08:30-17:00.
• Free parking on site.
• 25 days annual leave plus bank holidays.
• A professional and supportive working environment.
• A varied role with opportunities to develop skills in customer service, operations, administration, and occasional sales support.

We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

Mission

To provide investment solutions and advice to protect and grow client wealth through time.

Our Core Values:

We’ve built our business on three Principles:

• Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
• Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
• Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream

What this means in practice:

At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are – their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.

About the role:

We are looking for an experienced and proactive Customer Service Representative to join our team on a full-time basis, working 9am–6pm, Monday to Friday with the possibility of flexibility. This role requires a strong background in customer service and the confidence to take ownership of complex queries and internal support needs.

In this dynamic and varied position, you’ll play a key part in supporting both our in-office and remote teams by ensuring smooth day-to-day operations and delivering outstanding service to our clients. We’re looking for someone with proven seniority in previous customer-facing roles, someone who brings sound judgment, initiative, and a solutions-oriented mindset.

The ideal candidate is self-motivated, approachable, and thrives in a fast-paced, collaborative environment. You’ll serve as a main point of contact for customer and administrative support, helping to resolve inquiries efficiently and professionally while also contributing to service improvements and mentoring less experienced team members 

Key Responsibilities

• Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
• Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
• Ensure all customer interactions are responded to in a timely and accurate manner
• Maintain a positive, solutions-focused approach to support customer satisfaction and retention
• Keep accurate records of customer interactions and follow up on outstanding issues when necessary
• Work closely with team members and other departments to resolve complex queries and improve overall service quality

Requirements

Qualifications and Skills

• Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach
• A proactive, solutions-oriented mindset with a “can-do” attitude
• High attention to detail and the ability to multitask while maintaining quality and accuracy
• Professional, approachable demeanor and a consistently positive attitude
• Dependable, punctual, and committed to delivering high-quality service
• Able to work independently while contributing effectively as part of a team
• Discretion and an understanding of how to handle sensitive or confidential information appropriately
• Minimum 2:1 degree

Benefits

• Health Insurance, Wellness plan
• Fee free investments on Moneyfarm platform
• Incentive scheme
• Career development opportunities
• Training opportunities
• Regular office social events
• Happy and friendly culture!

We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

Mission

To provide investment solutions and advice to protect and grow client wealth through time.

Our Core Values:

We’ve built our business on three Principles:

• Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
• Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
• Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream

What this means in practice:

At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are – their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.

About the role:

We are looking for an experienced and proactive Customer Service Representative to join our team on a full-time basis, working 9am–6pm, Monday to Friday with the possibility of flexibility. This role requires a strong background in customer service and the confidence to take ownership of complex queries and internal support needs.

In this dynamic and varied position, you’ll play a key part in supporting both our in-office and remote teams by ensuring smooth day-to-day operations and delivering outstanding service to our clients. We’re looking for someone with proven seniority in previous customer-facing roles, someone who brings sound judgment, initiative, and a solutions-oriented mindset.

The ideal candidate is self-motivated, approachable, and thrives in a fast-paced, collaborative environment. You’ll serve as a main point of contact for customer and administrative support, helping to resolve inquiries efficiently and professionally while also contributing to service improvements and mentoring less experienced team members 

Key Responsibilities

• Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
• Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
• Ensure all customer interactions are responded to in a timely and accurate manner
• Maintain a positive, solutions-focused approach to support customer satisfaction and retention
• Keep accurate records of customer interactions and follow up on outstanding issues when necessary
• Work closely with team members and other departments to resolve complex queries and improve overall service quality

Requirements

Qualifications and Skills

• Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach
• A proactive, solutions-oriented mindset with a “can-do” attitude
• High attention to detail and the ability to multitask while maintaining quality and accuracy
• Professional, approachable demeanor and a consistently positive attitude
• Dependable, punctual, and committed to delivering high-quality service
• Able to work independently while contributing effectively as part of a team
• Discretion and an understanding of how to handle sensitive or confidential information appropriately
• Minimum 2:1 degree

Benefits

• Health Insurance, Wellness plan
• Fee free investments on Moneyfarm platform
• Incentive scheme
• Career development opportunities
• Training opportunities
• Regular office social events
• Happy and friendly culture!

Our client is seeking a highly motivated and experienced Client Services Manager to join their dynamic team. As the Client Services Manager, you will play a crucial role in supporting the Business Development team by managing proposal generation and pricing activities, ensuring a seamless transition of signed opportunities into operations, and providing ongoing support to the wider team.

In this pivotal position, you will be responsible for facilitating the preparation of technical proposals, working closely with the Business Development team and Operations subject matter experts. This will involve crafting compelling commercial value propositions, developing clear scientific strategies, and tailoring materials to meet the specific needs of potential and existing clients. Additionally, you will be responsible for accurate proposal pricing, aligning with standard price lists and addressing project-specific Business Development pricing strategies.

To succeed in this role, you must possess excellent communication skills, the ability to develop and maintain positive relationships with both internal and external stakeholders. Strong organisational skills and the capacity to prioritise multiple projects concurrently while meeting deadlines are essential. The ideal candidate will also demonstrate analytical abilities to process and analyse business data and research, as well as exceptional writing skills and attention to detail.

This could also be the perfect opportunity for someone with pharmaceutical manufacturing industry experience who is looking to move into a more commercially focused role.

Key Responsibilities:

• Facilitate the preparation of technical proposals, including commercial value proposition, scientific strategy, and tailored materials
• Ensure accurate proposal pricing, working closely with Operations experts and addressing project-specific Business Development strategies
• Coordinate internal calls to develop proposals and obtain the necessary information for client-friendly submissions
• Attend client meetings and calls to support proposal construction and pricing
• Assist the Business Development team with prospect identification and opportunity management
• Facilitate the formal handover of new projects from Business Development to Operations
• Maintain accurate Salesforce records and ensure all opportunity documents are properly stored
• Identify process improvement opportunities and present them to the Head of Client Services

Qualifications and Skills:

• Degree in a relevant scientific discipline or equivalent industry experience
• Pharmaceutical manufacturing industry experience is preferred
• Excellent communication and interpersonal skills
• Strong time management and organisational abilities
• Proven track record of prioritising and managing multiple concurrent projects
• Ability to multi-task and handle changing priorities
• Analytical skills to process and analyse business data and research
• Exceptional writing skills and attention to detail
• Enthusiasm, proactivity, and a target-oriented mindset
• Relevant experience in a client-facing or proposal management role would be beneficial

This is a full-time, office-based position (37.5 hours per week). If you possess the required skills and experience and are excited to contribute to the success of this dynamic company, we encourage you to apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
-33,000 - 36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management : Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery : Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning : Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development : Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building : Develop a deep understanding of each client's business, brand, and sector.
• Collaboration : Work closely with colleagues across departments on multi-channel campaigns.
• Reporting : Provide clear, detailed monthly reports and regular performance updates.
• Innovation : Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets : Deliver against agreed upsell/cross-sell targets.
• Accountability : Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What's on Offer

• Competitive salary of 33,000 - 36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG.

Client Services Manager

Location Ledbury

Competitive Salary

We are looking for a motivated and compassionate Client Services Manager to join our clients team. In this rewarding role, you will take the lead on sales and local marketing within the care home, helping families make the right choices while ensuring the home maintains strong occupancy levels.

You’ll focus on building meaningful relationships, generating and converting enquiries, and raising the profile of the home within the community. By engaging with local organisations, healthcare professionals, and families, you’ll play a vital part in making our home the preferred choice for care.

What You’ll Do

• Drive occupancy by managing enquiries from initial contact through to move-in.
• Build strong connections within the local community to increase awareness.
• Deliver effective marketing campaigns and business development activity.
• Provide guidance and reassurance to families during the decision-making process.
• Work closely with the Home Manager and wider team to achieve budgeted targets.

About You

• Proven background in sales, marketing, or client services (healthcare, or similar).
• A people person with outstanding communication and relationship-building skills.
• Organised, confident, and results-driven, with a natural ability to engage and influence.
• Passionate about making a positive difference for residents and their families.

Please note: The successful candidate will be subject to the provision of satisfactory references and a Disclosure and Barring Service (DBS) check and must be authorised to work in the United Kingdom.

What's On Offer

• Competitive salary
• Refer a Friend Bonus
• Colleague Discounts
• FlexEarn
• Employee Assistance Programme
• GP Online
• Training and development opportunities
• Pension Scheme
• Free on-site parking
• Free uniform provided

If you are a proactive and compassionate professional who thrives on building relationships and achieving results, we would love to hear from you.

COM1

Client Services Manager

Reporting into the Director of Strategic Accounts

Flexible on location (Frequent travel is required for the position, with local office attendance)

About Experis

Experis is a global leader in IT professional resourcing and managed services. We empower organizations across the full lifecycle of technology adoption, providing flexible solutions that adapt to evolving technologies and skill demands. As part of the ManpowerGroup family of brands, we connect top talent with leading companies to drive business success.

As an Experis Client Services Manager, you will have:

A solution-oriented mindset with a passion for uncovering client challenges and packaging services that deliver measurable results. The drive to own your pipeline, combined with the resilience and energy to maintain high activity levels, will be key to your success. We also expect you to have outstanding communication skills, whether engaging senior decision-makers in target accounts or managing commercial negotiations that build long-term client partnerships.

• You will be commercially confident, with the ability to discuss product solutions with clients - with experience in payroll solutions, MSP frameworks, and associated digital or Tech-enabled services.
• A working understanding of resourcing and service delivery models is advantageous, as is familiarity with HR services such as direct recruitment and staffing.
• The ability to effectively manage both commercial and technical stakeholders will be essential to success in this role.

Key Responsibilities

• New business generation
• Identify, target, and engage prospects within your industry focus.
• Generate leads through proactive outbound activity, including calls, digital outreach.
• Secure and prepare high-quality client meetings.

Solution-led client engagement

• Conduct needs analysis to uncover client challenges and priorities.
• Apply challenger sales and solution selling methodologies.
• Position primary Experis products (xxx-MSP, PSL, Payroll) and cross-sell the Experis list of services.

Sales execution & pipeline management

• Build and maintain a healthy pipeline, while also managing your pipeline hygiene.
• Manage deals through all sales stages to close.
• Collaborate with technical SMEs and support teams.

Collaboration & market insight

• Understand and utilise the value of data led sales targeting (either self-generated or received)
• Share market intelligence and competitor insights.
• Work with Brand Services to drive a targeted GTM strategy (Marketing, Operations, Candidate Communities).

Experience/Skills Required

• B2B new business sales (hunter role).
• Proven record in achieving/exceeding sales targets.
• Experience selling MSP/PSL/payroll or recruitment services.
• Strong commercial management skills.
• High-energy, self-motivated, and KPI-driven.
• Stakeholder mapping skills; confident at engaging senior decision-makers.
• Strong CRM hygiene behaviours.
• Excellent proficiency in English (working language).

Preferred

• Knowledge of tech-enabled market.
• Understanding of HR services such as direct recruitment and staffing solutions.
• Familiarity with digital or Tech-enabled service delivery models.
• Experience negotiating with technical as well as commercial stakeholders.

At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.