83 Membership jobs in the United Kingdom

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MEMBERSHIP MANAGER

London

Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success.

ROLE OVERVIEW:

The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives.

RESPONSIBILITIES:

• Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community.
• Review and process new membership applications, ensuring that candidates meet
• the club’s criteria.
• Conduct membership interviews and meet prospective members to understand
• their expectations and motivations for joining.
• Work closely with the marketing team to ensure membership campaigns and events
• are aligned with target member demographics.
• Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community.
• Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club.
• Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience.
• Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately.
• Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations.
• Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere.
• Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible.
• Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system.
• Develop personalised communications for renewals, including reminder letters or phone calls.
• REQUIREMENTS:
• Minimum of 4 years of experience in a membership department within a private members’ club.
• Proven ability to recruit, manage and retain high-net-worth members.
• Exceptional interpersonal skills, with the ability to build lasting relationships with high-
• profile individuals and understand their unique needs.
• Strong customer service orientation, with a focus on delivering exceptional,
• personalised experiences.
• Excellent verbal and written communication skills, with the ability to craft compelling
• messages and engage with members at all levels.
• Comfortable with public speaking and representing the club at events, member
• gatherings and other interactions.
• Strong administrative and organisational skills, with the ability to manage multiple tasks
• and priorities simultaneously.
• Proficiency in using CRM systems, Microsoft Office Suite and membership management
• tools.
• High level of discretion and professionalism, with an ability to handle sensitive
• information and high-profile individuals in a confidential manner.
• Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation.
• Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency.
• A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism.
• Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction.

WHAT WE OFFER:

• Competitive salary with performance-based bonuses. 

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MEMBERSHIP MANAGER

London

Our brand-new and exclusive members' club, located in the heart of Belgravia, represents a pinnacle of sophistication and elegance. We are committed to offering unparalleled services and creating memorable experiences for our distinguished members. To further elevate and enhance our operations, we are seeking an accomplished Membership Manager to contribute and deliver on the club’s success.

ROLE OVERVIEW:

The Membership Manager will work in collaboration with the Membership Director, responsible for overseeing the recruitment, retention, and overall management of members. The role includes managing the membership application process, fostering relationships with current members and ensuring that the club’s membership base is actively engaged and aligned with the club’s values and exclusive standards. The Membership Manager will also play a key role in shaping the overall member experience, ensuring that members' needs are met while maintaining the club’s high standards of service and exclusivity. This is a dynamic role that requires exceptional relationship-building skills, a keen understanding of high-net-worth individuals and the ability to manage membership programs that support the club’s business objectives.

RESPONSIBILITIES:

• Lead the recruitment of new members by developing and executing strategies to attract high-net-worth individuals who align with the club's values and community.
• Review and process new membership applications, ensuring that candidates meet
• the club’s criteria.
• Conduct membership interviews and meet prospective members to understand
• their expectations and motivations for joining.
• Work closely with the marketing team to ensure membership campaigns and events
• are aligned with target member demographics.
• Manage the onboarding process for new members, ensuring they receive a warm welcome and a smooth transition into the club community.
• Build and maintain strong, personalised relationships with current members, ensuring their satisfaction and continued engagement with the club.
• Regularly check in with members to gather feedback, ensure their needs are met, and identify opportunities for improving their experience.
• Handle member inquiries, concerns or complaints in a professional, timely and confidential manner, ensuring that all issues are addressed appropriately.
• Ensure that members are made aware of upcoming events and club developments through newsletters, personalised communications or private invitations.
• Maintain a high level of confidentiality and professionalism in all dealings with members, respecting their privacy and ensuring that all interactions reflect the club’s exclusive atmosphere.
• Maintain an up-to-date membership database, ensuring all details are accurate and easily accessible.
• Ensure all member records (contact details, membership status, special requests, preferences) are updated in the club’s CRM system.
• Develop personalised communications for renewals, including reminder letters or phone calls.
• REQUIREMENTS:
• Minimum of 4 years of experience in a membership department within a private members’ club.
• Proven ability to recruit, manage and retain high-net-worth members.
• Exceptional interpersonal skills, with the ability to build lasting relationships with high-
• profile individuals and understand their unique needs.
• Strong customer service orientation, with a focus on delivering exceptional,
• personalised experiences.
• Excellent verbal and written communication skills, with the ability to craft compelling
• messages and engage with members at all levels.
• Comfortable with public speaking and representing the club at events, member
• gatherings and other interactions.
• Strong administrative and organisational skills, with the ability to manage multiple tasks
• and priorities simultaneously.
• Proficiency in using CRM systems, Microsoft Office Suite and membership management
• tools.
• High level of discretion and professionalism, with an ability to handle sensitive
• information and high-profile individuals in a confidential manner.
• Ability to resolve member issues effectively, maintaining a calm and solution-oriented approach while upholding the club’s reputation.
• Meticulous attention to detail when managing member records, event coordination and communication to ensure accuracy and consistency.
• A welcoming and approachable demeanour, able to engage with a diverse range of members while maintaining professionalism.
• Ability to anticipate the needs of members and act proactively to meet them, ensuring a high level of member satisfaction.

WHAT WE OFFER:

• Competitive salary with performance-based bonuses. 

Membership Manager

Permanent, Full-time (option for part-time)

Hybrid, London

Salary: £38,745-£42,620

We’re looking for an experienced and driven Membership Manager to lead the growth, engagement and retention of UK and international members at the Royal Entomological Society (RES).

You’ll be responsible for developing and delivering an ambitious membership strategy, working across the organisation to ensure their individual and organisational members see real value in being part of a global community. After three years' of successful membership growth (46%), this role offers you the chance to help further expand their member numbers whilst launching multiple new schemes and enhancing their presence in various continents (travelling to international conference a couple times per year).

Key responsibilities:

• Lead membership planning, including recruitment, retention and engagement strategies
• Manage the full membership lifecycle using CRM systems and data insights
• Oversee the administration and promotion of awards, grants and bursaries
• Develop campaigns and materials to communicate membership benefits
• Analyse data to inform decisions, improve outcomes, and track progress against targets
• Line-manage a team member and work closely with colleagues across RES
• Represent the Society at events and build external partnerships to expand reach

What we’re looking for:

• Experience in membership, customer engagement or related role
• Proven success in growing and retaining a membership base
• Strong communication and interpersonal skills
• Data-led decision maker with excellent CRM and reporting skills
• Experience developing campaigns and coordinating member communications
• A collaborative team player who can work across departments and with stakeholders

This is an exciting opportunity to shape a key function within a growing, purposeful organisation. You’ll be part of a small, supportive team and enjoy benefits including flexible working, generous leave, a pension scheme, international travel and health support plans.

CIWEM is a professional membership organisation, developing careers and competencies for environmental professionals in national and local government, business, academia and charities. We are on a journey to become a leader in global engagement with environmental competency and solutions and we need our Membership Officer to help us get there.

As Membership Services Officer, you will be responsible for responding to and dealing with queries relating to CIWEM membership and providing efficient, professional and accurate advice.

Your ability to plan and prioritise work is essential in this busy environment, along with demonstrated effective communication skills enabling you to deliver a high standard of customer service. We are looking for someone with a friendly, supportive and collaborative approach to work to play a key role in the promotion, recruitment and registration of members, and be central to the success of the Institution.

Key Responsibilities

• To be a champion of excellent customer service by acting as the first point of contact for telephone and email queries relating to membership of CIWEM, providing accurate and concise information and advice in a polite and timely manner
• Identify opportunities to strengthen our membership messaging and promotion, working closely with our communications team to coordinate email campaigns
• Manage individual member records within the CIWEM CRM and help to develop this system to ensure that it meets the current and future needs of CIWEM
• Support the processing of applications across all grades of membership ensuring these are complete and prepared for assessment
• Take responsibility for applications for our Student, Apprentice, Graduate, Environmental Partner, Retired grades of membership and IWA joint members
• Provide support to the Registration Officer with MCIWEM applications and during professional review interviews for Chartered members
• Work with the Director of Membership and Professional Standards and Head of Membership Services to ensure the timely payment of membership subscription fees
• Take responsibility for preparing welcome packs for newly accepted Chartered members
• Support the ongoing maintenance of membership procedure documentation and internal management systems
• Support the organisation’s compliance with GDPR

About You

• Work on own initiative and as part of team
• Manage time and resources effectively and efficiently, prioritising where necessary to meet deadlines, and with minimal supervision
• Develop and maintain effective relationships internally and externally, including with volunteers
• Commitment to continual improvement - proactive in seeking to improve processes

Person Specification

Essentials

• The ideal candidate will have excellent customer service skills combined with administrative experience of working in a busy office environment
• Excellent time management, organisational, planning and administrative skills
• Proficient using Microsoft Office 365
• Experience working with CRM systems (ideally CiviCRM)
• Strong interpersonal skills, the ability to work independently and engage effectively within a team as well as networking and promoting CIWEM externally
• A problem-solving approach to work
• Excellent written and spoken English with close attention to detail
• Flexible, enthusiastic, self-motivated with a willingness to learn new skills

Desirables

• Experience in a professional body or equivalent
• Working knowledge of quality management systems (such as ISO14001)
• A good understanding of, or interest in, environmental issues

Location: London office based

Salary: In the region of £40k - £45k p.a.

About Us

The China-Britain Business Council (CBBC) is the UK’s national business network promoting trade and investment with China. Since 1954 we have acted as the independent voice of business, located at the heart of the action, engaging across both countries in every sector and region. CBBC supports our members and clients by delivering the advice, analysis and access which they need to seize the China opportunity. Our diverse membership includes the UK’s leading companies and universities, dynamic UK SMEs, and a growing number of Chinese companies exporting to and investing in the UK.

Our mission is to help UK companies of all sizes and sectors, whether new entrants or established operations, access the full potential of the world’s second largest economy. We also support Chinese companies to do business in the UK.

The Role

Does China excite and intrigue you? Are you hungry for a fresh challenge and more responsibility in a hugely rewarding role? Do you have the requisite “people skills” to engage with new and existing members in an impactful and successful way?

The CBBC is seeking a talented, creative, and dynamic membership professional to join the membership division at the UK's leading business organisation promoting business links with China. You will be working closely with the Chief Membership Officer and the senior leadership team responsible for membership, public affairs and our commercial work, and our team of sector specialists.

Working under the direction of the Chief Membership Officer, the postholder will be primarily responsible for developing and delivering membership engagement, retention, and recruitment strategies, ensuring they align with organisational strategy and meet the needs of the membership.

Key Responsibilities

·    Work with the Chief Membership Officer on the development of a strategic account management approach to the Council’s largest and most complex members.

·   Collaborate with the wider CBBC team to curate a programme of high-impact, insight driven events aligned with member priorities.

·   Use qualitative and quantitative insights to drive continuous improvement across the business in member experience, conversion, and retention.

·   Monitor and report on performance via the use of the CRM system.

·   Oversee, together with the Chief Membership Officer, the acquisition strategy ensuring we are clear about lead generation and target segments that will lead to the Business Council achieving its growth strategy.

·   Help deliver membership growth in line with organisational strategy and targets, by proactively seeking opportunities to recruit members and converting these opportunities.

·   Working with client facing colleagues across the business to determine and implement effective contact strategies and member engagement plans to increase relationship depth, improve retention and member satisfaction.

·   Ensure the membership offer remains relevant to end users, leveraging both in-house capabilities and external partnerships

·   Manage a portfolio of key member accounts 

·   Own the full lifecycle communication strategy for members, from onboarding to renewal, ensuring engagement and retention at every stage

·   Support colleagues across the business to achieve targets and desired long-term growth.

·   Where possible, develop and implement new ideas for generating additional membership and commercial-related income.

·   Oversee the Membership & Marketing Manager’s work to deliver the membership strategy and income targets.

What you’ll bring

·   A passion for the membership sector and for developing client relationships

·   Proven relationship management and business development experience at senior executive level gained within a membership organisation, business association, or similar.

·   CRM Expertise: Strong understanding of CRM systems (Dynamics preferred) and experience in leveraging data to drive engagement, retention, and recruitment strategies.

·   Commercial mindset: A track record of meeting and exceeding membership and commercial targets.

·   Collaboration: Proven ability to work collaboratively with cross-functional teams.

·   Exceptional verbal and written communication skills

·   An ability to prioritise with a strong attention to detail.

How To Apply

CBBC embraces diversity. We warmly welcome applications from all qualified applicants. Only candidates who have the legal right to work in the UK will be considered for this role. We are unable to offer sponsorship at this time.

Interested candidates are invited to send a detailed C.V. together with a cover letter explaining how your interest and compatibility for the role meets our requirements.

The email subject should be “Membership Director Application” and you should email your application to: .

We regret that only short-listed candidates will be notified and that applicants who fail to provide a covering letter will not be considered. If you have not had a response within 14 days of the closing date below, then your application has not been taken forward to interview stage.

The closing date for applications is 17 ^th August 2025.

We encourage early applications and may decide to open the interview process before the closing date should we receive suitable applications prior to the closing date

Membership Manager

Global Governing Body

Charing Cross Central London 2 Days, 3 Days Home

Basic Salary: £40,000-£42,000 dependant on experience

Permanent, Full Time

Our client, a respected global governing, is seeking a Membership Manager to join their Membership team.

The Role of Membership Manager

The Membership Manager is responsible for the oversight and operational delivery of the institute’s Membership, Accreditation, Professional Standards and volunteer engagement workstreams. This includes managing the full lifecycle of membership and registration processes, ensuring compliance with Engineering Council standards, coordinating academic accreditation activities, and enhancing the overall member experience.

Key Areas

Membership Services

Professional Standards and Accreditation

Team and People Management

Committee and Stakeholder Engagement

Member Engagement and Communication

Person Specification

Essential

Proven experience in Membership bodies or professional standards function, preferably in a Membership / Professional body or similar setting.

Strong understanding of professional registration frameworks (e.g., CEng, IEng, EngTech).

Experience in accreditation, compliance, or standards-based work.

Excellent people management and team leadership skills.

Strong project planning and delivery experience.

Excellent written and verbal communication, with experience producing professional documentation and reports.

Proficiency in CRM systems, Microsoft 365, and CMS platforms.

Highly organised with excellent attention to detail.

Desirable

Knowledge of the AHEP accreditation process and Engineering Council requirements.

Experience engaging with committees, assessors and volunteers.

Experience in writing and producing content for current & prospective members

To apply for Membership Manager, please send your CV.

Due to the volume of applications, we are only able to contact shortlisted candidates. If you have not heard from us within 10 working days, please consider your application unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. We welcome applications from all suitably qualified individuals regardless of background, belief, or identity.

Membership Bespoke is the UK’s leading membership-focused recruitment firm, with over a decade of experience delivering permanent, interim, and executive search solutions to professional bodies, trade associations, and regulatory organisations.

Membership Manager

Permanent, Full-time (option for part-time)

Hybrid, London

Salary: £38,745-£42,620

We’re looking for an experienced and driven Membership Manager to lead the growth, engagement and retention of UK and international members at the Royal Entomological Society (RES).

You’ll be responsible for developing and delivering an ambitious membership strategy, working across the organisation to ensure their individual and organisational members see real value in being part of a global community. After three years' of successful membership growth (46%), this role offers you the chance to help further expand their member numbers whilst launching multiple new schemes and enhancing their presence in various continents (travelling to international conference a couple times per year).

Key responsibilities:

• Lead membership planning, including recruitment, retention and engagement strategies
• Manage the full membership lifecycle using CRM systems and data insights
• Oversee the administration and promotion of awards, grants and bursaries
• Develop campaigns and materials to communicate membership benefits
• Analyse data to inform decisions, improve outcomes, and track progress against targets
• Line-manage a team member and work closely with colleagues across RES
• Represent the Society at events and build external partnerships to expand reach

What we’re looking for:

• Experience in membership, customer engagement or related role
• Proven success in growing and retaining a membership base
• Strong communication and interpersonal skills
• Data-led decision maker with excellent CRM and reporting skills
• Experience developing campaigns and coordinating member communications
• A collaborative team player who can work across departments and with stakeholders

This is an exciting opportunity to shape a key function within a growing, purposeful organisation. You’ll be part of a small, supportive team and enjoy benefits including flexible working, generous leave, a pension scheme, international travel and health support plans.

CIWEM is a professional membership organisation, developing careers and competencies for environmental professionals in national and local government, business, academia and charities. We are on a journey to become a leader in global engagement with environmental competency and solutions and we need our Membership Officer to help us get there.

As Membership Services Officer, you will be responsible for responding to and dealing with queries relating to CIWEM membership and providing efficient, professional and accurate advice.

Your ability to plan and prioritise work is essential in this busy environment, along with demonstrated effective communication skills enabling you to deliver a high standard of customer service. We are looking for someone with a friendly, supportive and collaborative approach to work to play a key role in the promotion, recruitment and registration of members, and be central to the success of the Institution.

Key Responsibilities

• To be a champion of excellent customer service by acting as the first point of contact for telephone and email queries relating to membership of CIWEM, providing accurate and concise information and advice in a polite and timely manner
• Identify opportunities to strengthen our membership messaging and promotion, working closely with our communications team to coordinate email campaigns
• Manage individual member records within the CIWEM CRM and help to develop this system to ensure that it meets the current and future needs of CIWEM
• Support the processing of applications across all grades of membership ensuring these are complete and prepared for assessment
• Take responsibility for applications for our Student, Apprentice, Graduate, Environmental Partner, Retired grades of membership and IWA joint members
• Provide support to the Registration Officer with MCIWEM applications and during professional review interviews for Chartered members
• Work with the Director of Membership and Professional Standards and Head of Membership Services to ensure the timely payment of membership subscription fees
• Take responsibility for preparing welcome packs for newly accepted Chartered members
• Support the ongoing maintenance of membership procedure documentation and internal management systems
• Support the organisation’s compliance with GDPR

About You

• Work on own initiative and as part of team
• Manage time and resources effectively and efficiently, prioritising where necessary to meet deadlines, and with minimal supervision
• Develop and maintain effective relationships internally and externally, including with volunteers
• Commitment to continual improvement - proactive in seeking to improve processes

Person Specification

Essentials

• The ideal candidate will have excellent customer service skills combined with administrative experience of working in a busy office environment
• Excellent time management, organisational, planning and administrative skills
• Proficient using Microsoft Office 365
• Experience working with CRM systems (ideally CiviCRM)
• Strong interpersonal skills, the ability to work independently and engage effectively within a team as well as networking and promoting CIWEM externally
• A problem-solving approach to work
• Excellent written and spoken English with close attention to detail
• Flexible, enthusiastic, self-motivated with a willingness to learn new skills

Desirables

• Experience in a professional body or equivalent
• Working knowledge of quality management systems (such as ISO14001)
• A good understanding of, or interest in, environmental issues

Location: London office based

Salary: In the region of £40k - £45k p.a.

About Us

The China-Britain Business Council (CBBC) is the UK’s national business network promoting trade and investment with China. Since 1954 we have acted as the independent voice of business, located at the heart of the action, engaging across both countries in every sector and region. CBBC supports our members and clients by delivering the advice, analysis and access which they need to seize the China opportunity. Our diverse membership includes the UK’s leading companies and universities, dynamic UK SMEs, and a growing number of Chinese companies exporting to and investing in the UK.

Our mission is to help UK companies of all sizes and sectors, whether new entrants or established operations, access the full potential of the world’s second largest economy. We also support Chinese companies to do business in the UK.

The Role

Does China excite and intrigue you? Are you hungry for a fresh challenge and more responsibility in a hugely rewarding role? Do you have the requisite “people skills” to engage with new and existing members in an impactful and successful way?

The CBBC is seeking a talented, creative, and dynamic membership professional to join the membership division at the UK's leading business organisation promoting business links with China. You will be working closely with the Chief Membership Officer and the senior leadership team responsible for membership, public affairs and our commercial work, and our team of sector specialists.

Working under the direction of the Chief Membership Officer, the postholder will be primarily responsible for developing and delivering membership engagement, retention, and recruitment strategies, ensuring they align with organisational strategy and meet the needs of the membership.

Key Responsibilities

·    Work with the Chief Membership Officer on the development of a strategic account management approach to the Council’s largest and most complex members.

·   Collaborate with the wider CBBC team to curate a programme of high-impact, insight driven events aligned with member priorities.

·   Use qualitative and quantitative insights to drive continuous improvement across the business in member experience, conversion, and retention.

·   Monitor and report on performance via the use of the CRM system.

·   Oversee, together with the Chief Membership Officer, the acquisition strategy ensuring we are clear about lead generation and target segments that will lead to the Business Council achieving its growth strategy.

·   Help deliver membership growth in line with organisational strategy and targets, by proactively seeking opportunities to recruit members and converting these opportunities.

·   Working with client facing colleagues across the business to determine and implement effective contact strategies and member engagement plans to increase relationship depth, improve retention and member satisfaction.

·   Ensure the membership offer remains relevant to end users, leveraging both in-house capabilities and external partnerships

·   Manage a portfolio of key member accounts 

·   Own the full lifecycle communication strategy for members, from onboarding to renewal, ensuring engagement and retention at every stage

·   Support colleagues across the business to achieve targets and desired long-term growth.

·   Where possible, develop and implement new ideas for generating additional membership and commercial-related income.

·   Oversee the Membership & Marketing Manager’s work to deliver the membership strategy and income targets.

What you’ll bring

·   A passion for the membership sector and for developing client relationships

·   Proven relationship management and business development experience at senior executive level gained within a membership organisation, business association, or similar.

·   CRM Expertise: Strong understanding of CRM systems (Dynamics preferred) and experience in leveraging data to drive engagement, retention, and recruitment strategies.

·   Commercial mindset: A track record of meeting and exceeding membership and commercial targets.

·   Collaboration: Proven ability to work collaboratively with cross-functional teams.

·   Exceptional verbal and written communication skills

·   An ability to prioritise with a strong attention to detail.

How To Apply

CBBC embraces diversity. We warmly welcome applications from all qualified applicants. Only candidates who have the legal right to work in the UK will be considered for this role. We are unable to offer sponsorship at this time.

Interested candidates are invited to send a detailed C.V. together with a cover letter explaining how your interest and compatibility for the role meets our requirements.

The email subject should be “Membership Director Application” and you should email your application to: .

We regret that only short-listed candidates will be notified and that applicants who fail to provide a covering letter will not be considered. If you have not had a response within 14 days of the closing date below, then your application has not been taken forward to interview stage.

The closing date for applications is 17 ^th August 2025.

We encourage early applications and may decide to open the interview process before the closing date should we receive suitable applications prior to the closing date