160 Microsoft Azure jobs in the United Kingdom

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB:

We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that escalate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure.

Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes’ collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.

Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement.

Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients.

KEY RESPONSIBILITIES:

• Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found.
• Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams.
• Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties.
• Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services.
• Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention.
• Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Professional Experience

• Microsoft Azure Fundamentals (AZ-900) - ESSENTIAL
• Microsoft Azure Administrator Associate (AZ-104) - ESSENTIAL
• Microsoft Data Fundamentals (DP-900) - ESSENTIAL
• Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL
• Microsoft Azure Network Engineer Associate (AZ-700) - ESSENTIAL
• Microsoft Azure Developer Associate (AZ-204) - DESIRABLE
• Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE

Other Requirements

• 6+ years working in a Technical Support team dealing with Microsoft Cloud services. - ESSENTIAL
• Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). - - ESSENTIAL
• Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. - - ESSENTIAL
• Ability to advise clients of Azure Solutions that would meet requirements - - ESSENTIAL
• Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. - - ESSENTIAL
• Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). - - ESSENTIAL
• Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. - - ESSENTIAL
• Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. - ESSENTIAL
• Experience in working in a Microsoft Partner Centre and Lighthouse - ESSENTIAL
• Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) - ESSENTIAL
• Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. - ESSENTIAL
• Previous experience automation manual tasks using ARM templates & JSON - ESSENTIAL
• Knowledge on Hyper-V, VMware and On-prem servers - ESSENTIAL
• Good understanding of Microsoft 365 Admin Portal and O365 Services - DESIRABLE
• Previous experience being part of a team dealing with Out of Hours requests - DESIRABLE

CORE COMPETENCIES & SKILLS

• Ability to work proactively, independently and in an agile manner to achieve desired outcomes.
• Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development.
• Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams.
• Generate innovative approaches and solutions to complex problems whilst achieving SLAs.
• Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines.
• Ability to take ownership of tasks and drive the team objective forward.
• Provide advice and support to members in different departments within Bytes around Azure services.
• Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation.
• Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions.
• Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.

Salary - up to £50,000 (DOE)

Location - Hybrid - Birmingham or Shoreham-by-Sea

Are you passionate about cloud technologies and driven to solve complex technical challenges? We’re looking for a Microsoft Azure Support Engineer to join our Managed Services team, where you’ll play a pivotal role in supporting, optimising, and securing our customers’ cloud infrastructure.

This is an exciting opportunity to work with cutting-edge technologies such as Azure, DevOps, Terraform, and Infrastructure-as-Code while helping to shape the future of cloud solutions for our clients.

• Provide 3rd-level technical support across Microsoft Azure, DevOps, Terraform, and IaC environments.
• Troubleshoot and resolve complex technical issues quickly and effectively.
• Monitor and maintain cloud infrastructure to ensure security, performance, and reliability .
• Use automation tools (Terraform, ARM/Bicep, Azure CLI) to deliver scalable and consistent infrastructure solutions.
• Collaborate with DevOps teams to optimise CI/CD pipelines and streamline development lifecycles.
• Ensure cloud environments comply with security and governance best practices .
• Create clear documentation and share knowledge with colleagues and stakeholders.
• Stay at the forefront of emerging cloud technologies and apply them to improve support services.

• Strong technical expertise in Azure networking (VNets, NSGs, Load Balancers, Application Gateway, VPN Gateway, ExpressRoute, DNS, Private Link).
• Proficiency in automation and scripting (PowerShell, Azure CLI, Terraform, ARM/Bicep).
• Hands-on experience with monitoring tools (Azure Monitor, Network Watcher, Log Analytics).
• A degree in Computer Science, IT, or a related field, plus relevant Microsoft certifications (e.g. Azure Administrator, DevOps Engineer).
• Excellent problem-solving skills and the ability to simplify technical concepts for non-technical stakeholders.
• A collaborative team player who thrives in fast-paced environments.

At Focus Group, we pride ourselves on delivering outstanding managed services that empower our clients to innovate and grow. As part of our team, you’ll gain exposure to a wide range of enterprise cloud projects, work alongside experienced engineers, and have the opportunity to develop your skills and certifications further .

We’re committed to fostering a supportive, innovative, and inclusive culture where you can thrive.

Ready to take your Azure expertise to the next level?
Apply today and help us shape the future of cloud infrastructure.

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Microsoft Azure and M365 Cloud Manager
Skillsoft is seeking an experienced Microsoft Cloud Manager to lead our Azure and Microsoft 365 teams in the United Kingdom. This is a player-coach role and is ideal for someone who thrives in both strategic leadership and hands-on technical execution. In this role, you will have the opportunity to be responsible for the design, delivery, and operation of our Azure and M365 platforms, ensuring they are secure, scalable, and aligned with business goals.

Responsibilities
Leadership & Strategy

• Lead and mentor a cross-functional team of Azure and M365 engineers.
• Act as a technical authority and escalation point for complex cloud issues.
• Drive cloud strategy and roadmap in collaboration with architecture, security, and business stakeholders.
• Foster a DevOps culture of automation, continuous improvement, and knowledge sharing.

Azure Cloud Platform

• Design, build, and manage scalable, secure, and cost-efficient Azure infrastructure.
• Champion Infrastructure as Code (IaC) using Bicep, or similar tools.
• Implement and maintain CI/CD pipelines using GitHub Actions.
• Oversee containerization and orchestration using ACS, AKS, Kubernetes, and GitOps.
• Ensure robust monitoring, alerting, and incident response processes are in place.
• Drive platform innovation through automation, tooling, and performance optimization.

Microsoft 365 Platform

• Oversee the administration and lifecycle of M365 services including Copilot, Exchange Online, SharePoint, Teams, OneDrive, and Intune.
• Ensure compliance, governance, and security policies are enforced across M365 tenants.
• Collaborate with security and compliance teams to manage identity, access, and data protection.
• Lead M365 adoption initiatives and support end-user enablement and training.
• Monitor service health, usage analytics, and license optimization.

Skills & Qualifications Requirements
Azure Expertise

• 10+ years of progressive professional experience in Engineering and hands-on experience with Azure IaaS and PaaS services with a Bachelor's degree or commensurate experience
• Minimum 2+ years of leading multiple direct reports experience being a hands on player / coach
• Robust knowledge of Terraform, Bicep, GitHub Actions, and scripting (PowerShell, Python, or ).
• Experience with AKS, Kubernetes, and GitOps methodologies.
• Familiarity with Azure Monitor, Log Analytics, and Defender for Cloud.
• Deep understanding of cloud security, identity management, and cost governance.

Microsoft 365 Knowledge

• Experience managing M365 services and administration portals.
• Familiarity with Microsoft Purview, Defender for M365, and compliance center.
• Understanding of hybrid identity (Azure AD Connect, Entra ID) and conditional access policies.
• Experience with Intune and endpoint management is a plus.

Leadership & Collaboration

• Demonstrated experience leading technical teams in a fast-paced, agile environment.
• Strong communication and stakeholder management skills.
• Ability to balance hands-on technical work with strategic planning and team development.

Preferred Qualifications

• Microsoft Certified: Azure Solutions Architect Expert or equivalent.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• ITIL Foundation or experience in SRE/Service Operations.
• Experience with Agile, Scrum, or Scaled Agile Framework (SAFe) methodologies.

More About Skillsoft
Skillsoft delivers online learning, training, and talent solutions to help organizations
unleash their edge
. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at

**Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply**
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Overview of the role 

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.  

We are now looking for a Senior Cloud Services Analyst to join our team and  tackle complex cloud service issues, shape our processes and procedures and contribute to the development of cutting-edge cloud solutions. 

What will you be doing?  

• Take ownership of complex, high-impact cloud support cases, providing expert 3rd-line support across Azure infrastructure and applications. 

• Act as a technical lead within the team - guiding, mentoring, and supporting junior analysts while helping to shape our technical direction. 

• Drive service improvements through automation, performance tuning, and proactive optimisation of our cloud platforms. 

• Collaborate closely with DevOps to design and implement automation scripts and infrastructure-as-code solutions that reduce manual workload. 

• Help define and refine cloud service processes and procedures to ensure consistent, scalable, and high-quality delivery. 

• Lead on major incident response and resolution, ensuring root cause analysis and follow-up improvements are implemented. 

• Contribute to the evolution of our service offerings - bringing fresh ideas, new technologies, and smarter ways of working to the table. 

• Partner with customers and internal teams to provide trusted technical advice and ensure our Azure solutions deliver real business value. 

Why you should apply? 

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. 

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.  

What are we looking for? 

The right person for this role will have significant hands-on experience with Microsoft Azure and will likely already be working as a Cloud Engineer/Analyst at an MSP. 

• Strong background in a 3rd line or senior cloud support role, ideally within an MSP. 

• Extensive Azure experience — deploying, managing, and optimising IaaS and PaaS environments. 

• Good knowledge of Azure governance, security, networking, and cost control. 

• AZ-104 certification required; AZ-305, AZ-700 or AZ-400 a plus. 

• Confident with automation and scripting (PowerShell, Python or similar). 

• Solid understanding of system architecture, identity, and hybrid connectivity. 

• Experience leading major incident resolution and root cause analysis. 

• Familiar with ITIL processes and ITSM tools. 

• Able to mentor junior colleagues and share technical best practice. 

• Excellent customer focus, communication, and problem-solving skills. 

• Self-driven and adaptable, comfortable working in a fast-paced environment. 

Practical stuff 

Where is the role based? 
This role can be remote with a monthly visit to our HQ in Pocklington (YO42)  

What about Security Clearance? 
SC clearance is a requirement for this role, you do not need to have it already but must have the ability to gain it. (5+ years living in the UK, no criminal record) 

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process. 

What are the benefits? 
You can read about the benefits on offer here

• Respond promptly and professionally to customer support requests via phone, email, and ticketing system.
• Diagnose and resolve technical issues related to cloud infrastructure, servers, operating systems (Windows/Linux), and networking.
• Provide clear and concise guidance to users on software applications and system configurations.
• Escalate complex issues to appropriate internal teams or third-party vendors when necessary.
• Maintain accurate records of support interactions, resolutions, and customer feedback within the CRM system.
• Develop and update knowledge base articles and troubleshooting guides to empower customers and internal teams.
• Assist with system monitoring, performance tuning, and preventative maintenance tasks.
• Identify recurring technical problems and suggest improvements to products or support processes.
• Participate in training sessions to stay current with product updates and new technologies.

• Proven experience (minimum 2 years) in a technical support or helpdesk role, preferably supporting cloud services.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Proficiency in troubleshooting operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
• Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
• Outstanding communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with ITIL best practices is a plus.
• Ability to work effectively both independently and as part of a team in a busy office environment.
• Relevant certifications such as CompTIA A+, Network+, or Cloud+ are advantageous.

• Provide expert technical support to customers experiencing issues with cloud services, including infrastructure, applications, and configurations.
• Diagnose and resolve complex technical problems related to servers, networks, databases, and cloud environments.
• Investigate, document, and escalate critical issues to engineering and development teams.
• Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
• Monitor system performance and proactively identify potential issues.
• Collaborate with cross-functional teams to ensure timely and effective resolution of customer incidents.
• Assist in the deployment and configuration of cloud solutions.
• Provide feedback to product management and engineering on recurring issues and potential improvements.
• Participate in on-call rotation to provide 24/7 support as needed.
• Ensure a high level of customer satisfaction through efficient and effective support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in technical support or systems administration, with a focus on cloud environments.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with containerisation technologies (e.g., Docker, Kubernetes) is a plus.
• Customer-centric attitude with a commitment to providing excellent service.

• Respond to and resolve technical support tickets for cloud-based services, including SaaS applications, IaaS, and PaaS environments.
• Diagnose and troubleshoot complex technical issues related to networking, servers, databases, and application performance.
• Provide clear and concise technical guidance to end-users via phone, email, and chat.
• Escalate unresolved issues to senior technical teams or development when necessary, acting as a liaison.
• Document all support interactions, solutions, and knowledge base articles.
• Assist with user onboarding and provide training on cloud service functionalities.
• Monitor system performance and identify potential issues, proactively addressing them.
• Contribute to the continuous improvement of support processes and tools.
• Collaborate with the IT and engineering teams to resolve bugs and implement enhancements.
• Maintain a high level of customer satisfaction through efficient and effective support.

• Proven experience in a technical support or helpdesk role, with a strong emphasis on cloud technologies.
• Excellent understanding of cloud computing concepts (AWS, Azure, GCP preferred).
• Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
• Familiarity with networking protocols (TCP/IP, DNS, HTTP/S).
• Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work effectively both independently and as part of a team in a hybrid environment.
• Relevant certifications (e.g., CompTIA Cloud+, Azure Fundamentals) are a plus.
• A proactive and customer-centric approach to problem-solving.

• Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues reported by users.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
• Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
• Identify recurring technical issues and proactively suggest improvements to products or processes.
• Monitor system performance and provide feedback on potential issues or enhancements.
• Ensure customer satisfaction by delivering timely and effective technical support.
• Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
• Participate in training sessions to enhance product knowledge and support skills.
• Assist with user onboarding and training on our client's platform features.

• Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
• Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Outstanding customer service and communication skills, both written and verbal.
• Ability to explain technical information clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to work independently and manage time effectively in a remote environment.
• A proactive attitude and a passion for helping others.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

• Design, build, and maintain efficient, reusable, and reliable code for backend services.
• Develop and manage APIs and microservices, ensuring high performance and responsiveness.
• Implement and manage cloud infrastructure (AWS, Azure, or GCP), focusing on scalability, security, and cost-efficiency.
• Work closely with frontend developers, product managers, and other stakeholders to define and deliver new features.
• Write unit, integration, and end-to-end tests to ensure code quality and system stability.
• Optimize applications for maximum speed, scalability, and reliability.
• Implement security and data protection best practices.
• Troubleshoot, debug, and upgrade existing systems.
• Participate in code reviews, providing constructive feedback to peers.
• Mentor junior engineers and contribute to the team's technical growth.
• Stay current with emerging technologies and industry best practices in backend development and cloud computing.
• Contribute to architectural decisions and technology selections.

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of professional experience in backend software development.
• Strong proficiency in at least one modern backend programming language (e.g., Python, Java, Node.js, Go, C#).
• Extensive experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Solid understanding of database technologies (e.g., SQL, NoSQL), including design, querying, and optimization.
• Experience with containerization technologies (e.g., Docker, Kubernetes).
• Familiarity with CI/CD pipelines and DevOps practices.
• Strong understanding of software architecture patterns and design principles.
• Excellent problem-solving, debugging, and analytical skills.
• Effective communication and collaboration skills, especially in a hybrid team setting.
• Experience with Agile development methodologies.