404 Midlothian Council jobs in the United Kingdom

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

Community Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £8,000 basic salary
• Quarterly bonus of ,000 for hitting operational profit targets
• Annual bonus of ,000 if yearly service targets are achieved
• Overachievement bonus – £2 for every 0,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on or , or email your CV to

• Provide strategic leadership and operational management for all community services.
• Develop and implement strategic plans to address community needs and service gaps.
• Manage departmental budgets and ensure financial sustainability of services.
• Lead, mentor, and support a team of service managers and staff.
• Ensure compliance with all relevant legislation, policies, and quality standards.
• Foster strong partnerships with local authorities, community groups, and other stakeholders.
• Oversee the development and implementation of new service initiatives and projects.
• Monitor service performance and implement quality improvement strategies.
• Represent the organisation in relevant forums and contribute to policy discussions.
• Champion a person-centred approach to care and support.

• Substantial experience in a senior management role within the community or social care sector.
• Proven track record in strategic planning, service development, and operational management.
• In-depth knowledge of social care legislation, policy, and funding mechanisms.
• Strong leadership, team-building, and communication skills.
• Experience in stakeholder management and partnership development.
• Proficiency in financial management and budget oversight.
• Commitment to promoting equality, diversity, and inclusion.
• Relevant professional qualification (e.g., NVQ Level 4/5 in Health and Social Care, CQSW, DipSW).

• Provide clinical leadership and direction to a multidisciplinary team of healthcare professionals.
• Oversee the assessment, planning, implementation, and evaluation of care plans for clients.
• Ensure adherence to all relevant professional standards, regulatory requirements, and organisational policies.
• Promote a culture of evidence-based practice and continuous professional development within the team.
• Manage complex caseloads and provide direct clinical interventions where required.
• Conduct clinical supervision and performance reviews for team members.
• Contribute to the development and delivery of training programmes.
• Act as a key point of contact for clients, families, and external stakeholders.
• Participate in service development initiatives, aiming to improve outcomes and accessibility.
• Maintain accurate and confidential client records and participate in relevant reporting.
• Utilise digital tools for case management, team communication, and administrative tasks as part of the hybrid working model.

• Registered Professional qualification in a relevant healthcare field (e.g., Nursing, Social Work, Occupational Therapy, Psychology) with current registration.
• Significant post-registration experience in community health or social care settings.
• Proven experience in a leadership or supervisory role within a healthcare team.
• Demonstrable knowledge of clinical governance frameworks and best practices.
• Strong assessment, intervention, and evaluation skills.
• Excellent communication, interpersonal, and leadership abilities.
• Experience in managing complex cases and working with diverse client groups.
• Commitment to person-centred care and safeguarding principles.
• Ability to work effectively in a hybrid model, managing time between office-based duties in **Liverpool** and remote responsibilities.
• A current driving licence and access to a vehicle may be required for community visits.

• Conduct comprehensive patient assessments to identify health needs and risks.
• Develop, implement, and evaluate individualised patient care plans.
• Administer medications safely and accurately according to prescriptions and protocols.
• Provide direct patient care, including wound management, venepuncture, and other clinical procedures.
• Educate patients and their families on health conditions, treatment plans, and self-management strategies.
• Monitor patient progress and report any changes in condition to relevant healthcare professionals.
• Collaborate effectively with GPs, specialist nurses, therapists, and other members of the multidisciplinary team.
• Maintain accurate and up-to-date patient records in compliance with NMC and organisational standards.
• Promote health and safety within the community setting.
• Participate in case conferences and contribute to service development.
• Liaise with social services and other agencies to ensure coordinated care.
• Provide emotional support and a compassionate approach to patients and their families.

• Registered Nurse (RN) with a valid NMC registration.
• Diploma or Bachelor's degree in Nursing.
• Experience in community nursing, district nursing, or a related field is preferred.
• Knowledge of current nursing practices and healthcare policies.
• Excellent clinical assessment and critical thinking skills.
• Strong communication, interpersonal, and empathy skills.
• Ability to work autonomously and manage a caseload effectively.
• Proficiency in electronic patient record systems.
• Full UK driving licence and access to a vehicle for community visits.
• Commitment to continuous professional development.