30 Mitie jobs in London

Our client is a premier facilities management provider seeking an experienced and dynamic Head of Cleaning Services to oversee and elevate their extensive cleaning operations across various prestigious sites. This hybrid role offers a blend of on-site management and remote strategic planning, based in the vibrant heart of London, England, UK . You will be responsible for ensuring the highest standards of cleanliness, hygiene, and client satisfaction, while also managing a large workforce, optimising operational efficiency, and driving continuous improvement within the cleaning division.

Key Responsibilities:

• Develop, implement, and enforce comprehensive cleaning standards, policies, and procedures across all managed sites.
• Oversee the day-to-day operations of the cleaning services department, ensuring efficient deployment of staff, resources, and equipment.
• Manage and lead a team of cleaning supervisors and operatives, providing training, motivation, and performance management.
• Conduct regular site inspections and quality audits to ensure adherence to standards and identify areas for improvement.
• Develop and manage departmental budgets, controlling costs related to staffing, supplies, and equipment.
• Source, procure, and manage cleaning supplies and equipment, ensuring cost-effectiveness and compliance with environmental standards.
• Develop and maintain strong relationships with clients, addressing concerns and ensuring high levels of service satisfaction.
• Ensure compliance with all health, safety, and COSHH regulations within the cleaning operations.
• Implement innovative cleaning technologies and sustainable practices to enhance service delivery and environmental impact.
• Develop and deliver training programs for cleaning staff on best practices, safety protocols, and new procedures.
• Prepare reports on operational performance, budget adherence, and client feedback for senior management.
• Lead recruitment and onboarding processes for cleaning staff.

The ideal candidate will possess significant experience in cleaning service management, facilities management, or a related operational leadership role, ideally within a multi-site environment. A strong understanding of cleaning methodologies, hygiene best practices, and health & safety regulations is essential. Proven experience in managing large teams, controlling budgets, and implementing service improvements is required. Excellent leadership, communication, and interpersonal skills are paramount. A qualification in facilities management or a related discipline would be advantageous. This role requires a highly organised, detail-oriented individual with a proactive approach to problem-solving and a commitment to delivering exceptional service standards. Experience with implementing new technologies and sustainable cleaning solutions is highly desirable.

Our client is seeking an experienced and highly organised Head of Cleaning Services to manage and optimise their cleaning operations across multiple sites. This is a unique opportunity to take on a leadership role in a fully remote capacity, contributing to the efficiency and standards of our facilities management. You will be responsible for developing and implementing cleaning protocols, managing cleaning staff (remotely supervising supervisors), ensuring compliance with health and safety regulations, and maintaining the highest standards of hygiene. The ideal candidate will have a strong background in facilities management, a keen eye for detail, and exceptional leadership skills.

Key responsibilities include:

• Developing and implementing comprehensive cleaning strategies and schedules.
• Managing and overseeing a team of cleaning supervisors and staff, providing guidance and support.
• Ensuring adherence to strict health, safety, and environmental regulations.
• Conducting remote quality assurance checks and site audits.
• Procuring and managing cleaning supplies and equipment.
• Developing and managing departmental budgets.
• Implementing best practices in sanitation and hygiene.
• Training and motivating cleaning teams to maintain high performance.
• Responding to and resolving any cleaning-related issues or complaints promptly.
• Continuously seeking opportunities for improvement in cleaning processes and efficiency.

We require a minimum of 5 years of experience in cleaning management or facilities management, with at least 2 years in a supervisory or managerial role. A qualification in Facilities Management or a related field is preferred. Strong knowledge of cleaning chemicals, equipment, and sanitation techniques is essential. Excellent communication, organisational, and problem-solving skills are critical. This role requires a proactive individual who can effectively manage teams and operations remotely, ensuring pristine environments for all our clients. The successful candidate will be crucial in maintaining our reputation for excellence in cleanliness and service delivery, working from their home office.

Our client is seeking a highly experienced and results-oriented Remote Senior Cleaning Services Manager to oversee and optimize cleaning operations across multiple sites. This is a fully remote position, allowing you to manage your responsibilities from anywhere within the UK. You will be instrumental in developing and implementing best practices, ensuring high standards of cleanliness, hygiene, and safety. This role demands strong leadership skills, exceptional organisational abilities, and a deep understanding of cleaning protocols, resource management, and team supervision in a remote setting.

Key Responsibilities:

• Develop, implement, and enforce comprehensive cleaning policies and procedures to maintain optimal hygiene standards across all assigned facilities.
• Manage and supervise a distributed team of cleaning staff and supervisors remotely, providing clear direction, training, and performance feedback.
• Oversee the procurement, inventory management, and efficient utilisation of cleaning supplies, equipment, and chemicals.
• Conduct virtual site inspections and quality control checks to ensure adherence to standards and identify areas for improvement.
• Develop and manage cleaning schedules, optimising resource allocation and minimising downtime.
• Implement health and safety protocols, ensuring compliance with all relevant regulations (e.g., COSHH, RIDDOR).
• Manage budgets for cleaning operations, tracking expenses and identifying cost-saving opportunities.
• Analyse performance metrics and generate reports on cleaning efficiency, staff productivity, and client satisfaction.
• Serve as the primary point of contact for clients and internal stakeholders regarding cleaning services, addressing concerns and resolving issues promptly.
• Lead the onboarding and ongoing training of new cleaning staff, ensuring they are equipped with the necessary skills and knowledge.
• Drive continuous improvement initiatives within cleaning operations, exploring innovative solutions and technologies.
• Maintain meticulous records of inspections, training, supplies, and incidents.

Qualifications and Skills:

• Extensive experience in cleaning management, facilities management, or a related operational role, with at least 5 years in a supervisory or management capacity.
• Proven ability to manage and motivate remote teams effectively.
• Strong knowledge of cleaning techniques, equipment, chemicals, and health and safety regulations.
• Excellent understanding of inventory and budget management.
• Exceptional organisational and time-management skills, with a keen eye for detail.
• Strong problem-solving and decision-making abilities.
• Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
• Proficiency in using digital communication tools, project management software, and standard office applications (e.g., Microsoft Office Suite).
• Ability to work independently, take initiative, and maintain a high level of productivity in a remote work environment.
• Experience in managing multiple sites or large-scale operations is highly desirable.
• Relevant certifications in health and safety or cleaning management are a plus.

This position is 100% remote, offering the flexibility to work from home. While the company has a presence in London, England, UK , this role does not require you to be based there. The successful candidate will be a self-starter, dedicated to maintaining impeccable standards of cleanliness and operational excellence from anywhere.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant (Security) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing security expertise and best practices throughout the project lifecycle
Our technical Security Consultants to help our customers build comprehensive security models, transform how they secure their sensitive workloads and develop their technical expertise.
Our security consultants deliver architecture guidance, develop security infrastructure and patterns in code, lead proof-of-concept projects, and conduct security workshops for customers. AWS security consultants collaborate with customers to address security and compliance challenges, and they help implement and migrate customer solutions and workloads onto AWS.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed with helping our customers succeed. We collaborate across the entire AWS organisation to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
This is a customer facing role. You will be required to travel to UK client locations (3-4 days on customer site per week) to deliver professional services to our customers.
UK Government Security Clearance is required for this role ( UK Nationality is required for this role
Key job responsibilities
Solutions - You like working with customers to solve problems and identify opportunities. You'll define and deliver on-site technical engagements with partners and customers. This includes understanding customer security and compliance requirements, proposing and delivering packaged security offerings, and helping to build bespoke security solutions to fit customers' needs.
Expertise - Cloud is the new norm and customers are migrating increasingly more sensitive workloads to AWS. You're an expert in operating within an enterprise security program and developing a security model in the AWS cloud - identity and access management, logging and monitoring, infrastructure security, data protection, and incident response.
Delivery - As a consultant you will often go on-site to customers to deliver projects proving the use of AWS services and security technology to support information security in the cloud. Sometimes you might help migrate existing applications; sometimes you might help them develop new applications using AWS cloud services.
Insights - You'll work with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
Practice Development - Helping customers is our number one goal - but it's not our only goal. With each engagement, you're looking for ways to collect, capture, package and share your knowledge with new customers, partners, and AWS employees. You are a force-multiplier - developing tools, services, and new artefacts that help others build on the work you deliver.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Experience as a technical Security consultant with hands-on technical expertise in building AWS cloud security capabilities in code and deploying infrastructure in code
- Implementation experience with enterprise security solutions such as WAF, IPS, Anti-DDOS, and SIEM
- Experience in supporting internal and external customers. You understand what it means to draw out critical customer needs and focus your knowledge and creativity to deliver practical outcomes addressing those needs.
- Experience building enterprise security strategy for cloud adoption or driving the program's evolution to meet new requirements
- AWS Certifications, e.g. AWS Solutions Architect Associate, Security Specialty.
Preferred Qualifications
- Understanding of enterprise risk management methods and techniques to drive successful outcomes in complex public sector or highly regulated organisations
- Significant experience in IT security, compliance and risk management, including privacy, controls, etc
- Proven and significant experience working with security reference architectures for all-in cloud deployments and/or hybrid scenarios
- Understanding architectural implications of meeting industry standards such as ISO 27001, UK Official
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements Due to the nature of this role and the customers we support, candidates must either: Have lived in the UK for the last 5 consecutive years, or Hold British Citizenship This is essential to obtain UK Security Clearance and is a strict hiring requirement. Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries In-depth understanding of public cloud platforms and deployment best practices Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE) Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks. Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages 3–5 years of experience in Technical Support, or similar hands-on roles Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
• Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
• Triage and resolve technical issues via ticketing systems, phone, and remote sessions
• Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
• Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
• Share insights from customer interactions to improve our product and support experience
• Document troubleshooting steps and resolutions clearly for both internal and customer use
• Lead root cause analysis and coordinate corrective actions to prevent recurrence
  
  

Qualifications

Your Experience

Mandatory Requirements

Due to the nature of this role and the customers we support, candidates must either:

• Have lived in the UK for the last 5 consecutive years, or
• Hold British Citizenship
• This is essential to obtain UK Security Clearance and is a strict hiring requirement.
• Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
• Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
• In-depth understanding of public cloud platforms and deployment best practices
• Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
• Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
• Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
• Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
• Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
• 3–5 years of experience in Technical Support, or similar hands-on roles
• Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience
  
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

We have an exciting new opportunity that has recently opened up with us as aEstates & Facilities Management (EFM) Operations Lead.

You will be required to work37.5 hours per week, Monday- Friday between the hours of8am and 5pm. This role also offers aWork From Home option when working on specific tasks,however this needs to beflexible andnot a weekly occurrence.

Should you be interested in this vacancy, you will be required to have;

Education / Qualifications

• Educated to degree level or equivalent qualification in an estate engineering related technical category.
• Educated to degree level or equivalent level 7 qualification in an estates related technical category.
• Specialist qualifications relating to NHS estates management e.g. Authorised Persons across Electrical / Mechanical / Water trades
• Membership of a professional body relating to the role such as CIBSE, IWFM, IHEEM.
• Evidence of recent continuing personal development.

Experience

• Demonstrable experience in interpreting statutory requirements and advising on what information best suits compliance requirements.
• To have previously managed a multi-disciplined hard and soft FM department more than 5 million in value.
• Successful implementation of performance monitoring systems with a
• Evidence of NHS management at a senior operational level, managing a large multi-disciplined hard and soft services department in a complex healthcare environment being able to demonstrate how they have navigated its known diverse situations and issues.
• Experience of managing muti-million-pound budgets (both financial reporting and procurement processes).
• Demonstrate how they have optimised physical and human resources across asset management, maintenance, energy and carbon outputs balancing against safety and compliance constraints.
• Provide evidence of analytical reporting on performance data regarding engineering operations and facilities systems, identifying trends and variances and producing robust recovery plans.
• Evidence of building working relationships across various stakeholder groups, exercising their professional judgement across a wide range of EFM related complex systems amidst the conflicting demands of the service.
• Demonstrable high levels of written and oral communication skills within a broad range of professional settings.
• Experience of developing and writing policies and procedures.
• Provide verifiable examples of their ability to delve deeply into complex technical estate infrastructure problems, deriving innovative and cost-effective solutions.
• To be conversant in and understand HTM and HBN guidance

Knowledge

• Expert knowledge of EFM relevant national legislative regulations./ guidance and their application in a healthcare setting.
• Knowledge of internal NHS and external national compliance frameworks.
• Demonstrate operationally evidenced deep understanding of setting up and managing IWMS and associated CAFM systems,
• demonstrating advantages of integrating data streams for efficiency and analytics.
• Demonstrable understanding of contract management including standard forms of contract (NHS/JCT/NEC) and procurement options.
• Understanding and commitment to equality and diversity
• Excellent understanding of change management and performance management processes, with a proven record of successful delivery.

Skills/abilities

• Ability to engage staff verbally and in writing, to openly communicate complex ideas to a range of audiences and to generate trust and confidence in individuals at all levels both internally and externally to the organisation.
• Ability to identify risk and minimise risk effectively.
• Ability to establish effective and collaborative working relationships and engage effectively with a wide range of stakeholders, both internally and externally to resolve issues.
• Strong leadership with the ability to think and plan strategically and to exercise sound judgement in the face of conflicting pressures to find innovative ways of solving or pre-empting problems
• Ability to absorb new technical information quickly and use a range of IT systems to best effect.
• Excellent organisational skills and the ability to prioritise, meet prescribed deadlines with the ability to manage a complex workload under pressure and delegate to deliver to varying deadlines.
• Excellent verbal & written communication skills demonstrating high levels of attention to detail and high standards of accuracy particularly with budgeting and resource allocation procedures.
• Ability to reflect on experience and identify lessons learnt.
• Excellent staff management skills including motivating and coaching staff and managing capability/grievance/disciplinary issues, as required.

Personal qualities

• Professional individual with a pleasant disposition.
• Flexible approach to working.
• Willingness to travel in the course of performing duties.
• Demonstrate a commitment to respecting and displaying the trust values at all times.

We have an exciting new opportunity that has recently opened up with us as aEstates & Facilities Management (EFM) Operations Lead.

You will be required to work37.5 hours per week, Monday- Friday between the hours of8am and 5pm. This role also offers aWork From Home option when working on specific tasks,however this needs to beflexible andnot a weekly occurrence.

Should you be interested in this vacancy, you will be required to have;

Education / Qualifications

• Educated to degree level or equivalent qualification in an estate engineering related technical category.
• Educated to degree level or equivalent level 7 qualification in an estates related technical category.
• Specialist qualifications relating to NHS estates management e.g. Authorised Persons across Electrical / Mechanical / Water trades
• Membership of a professional body relating to the role such as CIBSE, IWFM, IHEEM.
• Evidence of recent continuing personal development.

Experience

• Demonstrable experience in interpreting statutory requirements and advising on what information best suits compliance requirements.
• To have previously managed a multi-disciplined hard and soft FM department more than 5 million in value.
• Successful implementation of performance monitoring systems with a
• Evidence of NHS management at a senior operational level, managing a large multi-disciplined hard and soft services department in a complex healthcare environment being able to demonstrate how they have navigated its known diverse situations and issues.
• Experience of managing muti-million-pound budgets (both financial reporting and procurement processes).
• Demonstrate how they have optimised physical and human resources across asset management, maintenance, energy and carbon outputs balancing against safety and compliance constraints.
• Provide evidence of analytical reporting on performance data regarding engineering operations and facilities systems, identifying trends and variances and producing robust recovery plans.
• Evidence of building working relationships across various stakeholder groups, exercising their professional judgement across a wide range of EFM related complex systems amidst the conflicting demands of the service.
• Demonstrable high levels of written and oral communication skills within a broad range of professional settings.
• Experience of developing and writing policies and procedures.
• Provide verifiable examples of their ability to delve deeply into complex technical estate infrastructure problems, deriving innovative and cost-effective solutions.
• To be conversant in and understand HTM and HBN guidance

Knowledge

• Expert knowledge of EFM relevant national legislative regulations./ guidance and their application in a healthcare setting.
• Knowledge of internal NHS and external national compliance frameworks.
• Demonstrate operationally evidenced deep understanding of setting up and managing IWMS and associated CAFM systems,
• demonstrating advantages of integrating data streams for efficiency and analytics.
• Demonstrable understanding of contract management including standard forms of contract (NHS/JCT/NEC) and procurement options.
• Understanding and commitment to equality and diversity
• Excellent understanding of change management and performance management processes, with a proven record of successful delivery.

Skills/abilities

• Ability to engage staff verbally and in writing, to openly communicate complex ideas to a range of audiences and to generate trust and confidence in individuals at all levels both internally and externally to the organisation.
• Ability to identify risk and minimise risk effectively.
• Ability to establish effective and collaborative working relationships and engage effectively with a wide range of stakeholders, both internally and externally to resolve issues.
• Strong leadership with the ability to think and plan strategically and to exercise sound judgement in the face of conflicting pressures to find innovative ways of solving or pre-empting problems
• Ability to absorb new technical information quickly and use a range of IT systems to best effect.
• Excellent organisational skills and the ability to prioritise, meet prescribed deadlines with the ability to manage a complex workload under pressure and delegate to deliver to varying deadlines.
• Excellent verbal & written communication skills demonstrating high levels of attention to detail and high standards of accuracy particularly with budgeting and resource allocation procedures.
• Ability to reflect on experience and identify lessons learnt.
• Excellent staff management skills including motivating and coaching staff and managing capability/grievance/disciplinary issues, as required.

Personal qualities

• Professional individual with a pleasant disposition.
• Flexible approach to working.
• Willingness to travel in the course of performing duties.
• Demonstrate a commitment to respecting and displaying the trust values at all times.