1363 Morrisons jobs in Leominster

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Overview:

At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials. 

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. 

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air. 

Key Figures:  Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Customer relationships:

To communicate with allocated customers on a daily basis :

• To fix the sales conditions with the customers in relationship with external sales and sales manager
li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
• To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
• To inform the customer about the follow up of  his complaint, his deliveries
li>To manage stock orders
• To ask for additional information for the execution of the order upon request of the other departments
• To welcome and to take care of customers during plant tour
• To assist in the preparation of customer budgets in coordination with management and external sales
• To ensure technical support :
  external : to customers, to external sales
  internal : explanation of customers’ requirements

Quote and orders:

To manage the quote-

< i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the  management : to issue prices, communicate with the customer and  to file the quote
• Chasing the quote for getting prices information
• Communicate with PPP department for non standard quotes

Information and communication:

• To handle the data base and all sales information and to file also orders and complaints
• To dispatch any accurate information to the different department and to file it in IFS
• To communicate with external sales :
• To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
• To participate to the organization of sales meetings and to attend them

Additional duties:

• To be the backup of any customer representative when necessary
• To welcome customers and be in charge of their welfare
• To carry out any other reasonable tasks required
• To respect the quality management procedure ISO 9001 version 2000 and the internal rules
• To respect the environment and safety rules

Qualifications / Experience required:

• Minimum of 3 years experience in a customer service environment 
li>Has experience in a busy office environment
• Experience in Manufacturing would bepreferred
• Educated to A-Level or equivalent
• Has a minimum GCSE of Grade B in Maths and Grade C English GCSE

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I

Customer Service Coordinator

Redditch

24k Basic + bonus (OTE 30k)

Monday to Friday 9am to 5pm

Are you passionate about ensuring customers receive the highest level of customer service? Can you demonstrate empathy and understanding with customers, working to resolve queries and complaints?

We are looking for two Customer Service Coordinators to work in our clients aftercare team.

Based in the Head Office in Redditch you will handle aftercare queries and complaints through to resolution. You will act as a central point of contact for customers, contractors and project managers ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.

Key duties will include:

• Provide excellent customer service at all times, demonstrating understanding and empathy
• Be the customers main point of contact while resolving their issue
• Make daily outbound calls to customers and installers, proactively responding to any issues that may arise
• Liaise with project managers as and when required
• Accurately record customer interactions on to the CRM system
• Log service calls and issue with assignment number in CRM system
• Accurately update systems and reports
• Monitor and track status of allocated complaints
• Ensure outstanding balances are collected from customers when work is complete
• Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters

We are looking for a customer service driven individual with the ability to show empathy to customers and problem solve. You will have a customer focused mindset with an empathetic and caring approach.

This is a permanent, office-based role working 9am to 5pm, Monday to Friday. My client offers a competitive starting salary of 24k plus a bonus based on how you look after your customers and the feedback they give you with achievable earnings around 30k. They offer free parking, 25 days annual leave and your birthday off!

If you have the skills and experience for this role please apply online ASAP as immediate start is available.

Red Recruitment is recruiting a Customer Service Advisor in Pershore to join our client, a market leader providing beautiful glassware and tableware to the retail and hospitality sectors and dedicated to providing excellent customer service.

This is a full-time, permanent position and the salary is 25,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: 25,000 per annum
• Hours: Monday - Thursday 9-5pm, Friday 8-4pm
• Contract Type: Permanent
• Location: Pershore
• Start date: ASAP
• Supportive office
• Career progression opportunities
• Private Medical

Key Responsibilities of a Customer Service Advisor:

• To complete customer orders and other data entry responsibilities
• To deliver a first-class service to our customers
• Liaise with customers on all queries, pricing, deliveries and order tracking
• Work with key account , assisting in administration for customer portfolios. A can do, confident and professional attitude
• Work with other departments across the business to maintain effective communication and support each other
• Pro-active and with training grow product knowledge, to improve the level of customer service delivered
• Maintain an ongoing detailed knowledge of company products, systems and apply it effectively in understanding customer needs, diagnosing requirements and offering solutions

Key Skills and Experience of a Customer Service Advisor:

• A can do, confident and professional attitude
• Must have good computer skills - All Microsoft Office programs, particularly excel
• Experience with Sage200 is desirable but not necessary as training will be given
• Excellent telephone and email communication skills
• Attention to detail especially when processing orders
• Must be able to meet deadlines
• Willing to learn

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment

Job Title: Customer Service Advisor – Billing Team
Location: Shrewsbury (fully on-site)
Contract: 3-month contract with potential for permanent opportunities
Start Date: 1st August 2025
Pay Rate: £12.60 per hour (£24,242 pro rata)
Hours: 37 hours per week, to be worked between 8:00am and 6:00pm, Monday to Friday
Holiday: 25 days annual leave (pro rata) + bank holidays

Morson Talent is proud to be recruiting for Severn Trent, one of the UK’s leading utilities companies. We are looking for friendly, confident, and reliable Customer Service Advisors to join their Billing team based in Shrewsbury.

About the Role:
You’ll be handling inbound customer calls and emails relating to billing queries. Your role will be to resolve issues efficiently and professionally, delivering an excellent experience to every customer.
This is a full-time, office-based role with full training provided. It’s ideal for candidates with customer service or administration experience, whether from retail, hospitality, office, or another background.

Please note: Applicants must be available for the full duration of the training period with no annual leave booked (2 weeks from 1st August).

What Youll Be Doing:
• Handling incoming telephone calls and email queries from customers
• Providing clear, accurate, and helpful responses regarding billing
• Updating internal systems with accurate information
• Working as part of a supportive and collaborative team
• Delivering high levels of customer satisfaction in every interaction

What We’re Looking For:
• Previous experience in customer service or administration (call centre experience is not essential)
• Good communication and listening skills
• A positive attitude and willingness to learn
• Ability to work to targets and remain calm under pressure
• Basic IT skills and ability to pick up new systems quickly
___
Apply today with your CV or contact Morson Talent for more information.
This is a fantastic opportunity to join Severn Trent and gain valuable experience with a respected organisation.

• Respond to a high volume of inbound and outbound customer enquiries across various communication channels.

• Provide accurate and professional information regarding products, services, policies, and procedures.

• Manage customer complaints with empathy and professionalism, ensuring timely resolution.

• Accurately update and maintain customer data using internal CRM systems.

• Troubleshoot customer issues remotely using problem-solving and persuasive communication.

• Stay informed on company updates, products, and policy changes to deliver effective support.

• Work collaboratively with internal teams to ensure a seamless customer experience.

• Understand and anticipate customer needs, offering tailored solutions or escalating where necessary.

• Ensure all customer interactions are compliant with data protection and company policies.

• Strong verbal and written communication skills.

• Natural problem-solving ability with a calm, professional approach under pressure.

• Ability to multitask, manage time effectively, and prioritise workloads.

• Excellent attention to detail and a high degree of accuracy in handling customer information.

• Willingness to learn new systems and adapt to evolving procedures.

• A positive, empathetic, and customer-first mindset.

• Comfortable working independently and within a collaborative team environment.

Full-time, 40 hours per week
Shift patterns:

• Monday–Friday: 07:00–16:00, 08:00–17:00, 08:30–17:30, or 09:00–18:00

• Saturday: 08:00–17:00

• Sunday: 09:00–12:00
  Includes 1-hour unpaid lunch and one 15-minute paid break.

Training is delivered on-site, with the potential to transition to a hybrid working model based on performance.

£12.88 per hour

To apply, please click the link or call (phone number removed), press option 2, and ask for Freddie.

Customer Service Advisor
Warndon - Worcester
£12.88 per hour
Temporary Ongoing Contract
40 hour working week 1-hour unpaid lunch working 5 days from 7
Monday to Friday 7am to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm.

Customer Service Advisor

The Role

You will work a 5-week rotation with 2 Saturdays and 1 Sunday in every 5 (not on same weekend). The overall purpose of the role is to provide ‘World Class Customer Service and effectively achieve the following core responsibilities…

• Handle inbound and outbound customer enquiries.
• Advising customer accurate information about products, services, policies, and procedures. Address customer complaints promptly and effectively, ensuring a professional and empathetic approach.
• Ensure the accurate and thorough documentation of customer information in the CRM.
• Conducting remote troubleshooting by applying problem-solving skills and persuasive communication techniques.
• Maintain up-to-date knowledge of products and company policies to ensure accurate support and guidance.
• Collaborate effectively with cross-functional teams to deliver seamless customer service. Identify customer needs and deliver tailored solutions or escalate issues to the appropriate team for resolution.
• Ensure adherence to company policies, including compliance standards and data protection regulations.

The Candidate

You will have the following skills, experiences and attributes…

• GCSE Maths & English C grade or higher (equivalent to 4 or higher).
• The candidate must be IT literate, with good knowledge in Microsoft Office applications.
• Previous experience in customer service, retail, or a related field is advantageous.
• Experience with CRM, SAP is a plus.
• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict resolution capabilities.
• Ability to remain professional and composed in high-pressure situations.
• Excellent multitasking and time-management abilities.
• Strong attention to detail and accuracy when handling customer requests.
• Eagerness to learn and adapt to new processes and technologies.
• Positive, empathetic, and customer-centric attitude.
• Ability to collaborate effectively within a team or work independently.

The Company

Our client is a leading world class manufacturing organisation and the customer service department provides a vital link between the company and the public. This is a long term temporary opportunity with potential for strong candidates to achieve a permanent role.

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

Consultant – April Bryan – (url removed)

CommCSA

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Autosmart is a growing, market leading UK manufacturer, operating across the globe including France, Sweden, the Netherlands and many more. Our highly motivated, independent franchisees provide exceptional customer service by taking Autosmart’s first-class vehicle cleaning products to a diverse range of trade customers.  Our success lies in the commitment of our skilled customer service advisors , known for building longstanding customer relationships.

We are now looking for an experienced and highly motivated , customer service focused individual to join our team, in a dynamic role, where you will utilise, your fluent French speaking and excellent communication skills , to proactively contact, support and build strong business relationships with existing and prospective franchisees, as well as customers and consumers within our French and UK market.

Our French Speaking Customer Service and Recruitment Coordinator will:

• Be the first point of contact for our franchisees, customers and consumers, building strong relationships and delivering excellent customer service
li>Answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
• Utilise your exceptional fluent French language skills to create an impeccable end to end customer experience
• Be the first point of contact for potential new French franchisees, describing the Autosmart franchise business model, recruitment process, answering questions and fact finding
• Proactively contact prospective French franchisees, and taking them through the initial stages of our franchise recruitment process
• Support colleagues and team members with other French country-specific activities which will include supporting our French marketing programme

Our French Speaking Customer Service and Recruitment Coordinator will have:

• Fluency in spoken and written French
• Experience in a telephone-based customer service role
• Excellent rapport building and confident communication skills with a calm, composed manner and a positive, ‘will-do’ attitude
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• Confident IT skills including MS office
• Comfortable with occasional travel between our sites in Burntwood, Shenstone and Cergy

What we can offer our French Speaking Customer Service and Recruitment Coordinator:

• Salary of up to £30,000 depending on experience
li>Permanent contract of employment (Monday to Friday, 38.5 hours, office-based)
• Company-wide training programme to develop key skills and a supportive and friendly team
• 25 days holiday, plus bank holidays
• Staff purchase scheme – take home products for FREE
Non-contributory private health care
• Generous contributory pension scheme
• Life insurance at three times salary
• Employee assistance programme

Apply today

If this sounds like your next role, and you’d like an opportunity to work within a stable, market leading business where you can enjoy being in a great team environment, benefit from a comprehensive and structured training programme, then we cannot wait to hear from you - apply today.

Screening for successful candidates will commence without delay, using the apply button and upload your CV.

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