10 Motorola Solutions jobs in Basingstoke

Technical Support Engineer

Up to £35,000

Southampton

MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.

As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:

•   Become a Client / Customer facing product specialist

•   Provide pre & post sale technical support for Energy & Control electronic products

•   Discussion of product in the Intelligent systems & CHP / Heat Engineering sector

•   Find appropriate communication solutions for products.

•   Provide technical information to ensure customer has correct product.  

•   Visit corporate UK based customers to expand knowledge & business understanding.

To be considered for this role you should have:

•   Qualification in Electronics, Electrical or Software or equivalent technical background

•   Strong client / customer interfacing & influencing skills

•   Ability to learn detailed technical / engineering information in the heat / Energy sector

•   Strong communication skills

•   Project, application, technical sales or customer facing engineering experience

This is an exciting opportunity to join a leading business in their sector.

You will be office based in Southampton 4 days per week, with one day optional at home 

The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.

If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.

Job Title: Technical Support Assistant
Location: Remote
Salary: £37,000
Term: Permanent

To provide our customers with a world class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time.

The Engineering Team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to their Approved Repairer Network as well as Customer Nominated Repairers. The Engineers also inspect and deal with all total loss claims.

Support is given to all aspects of the business by the team to assist in the claims process for both insured and third party to expedite settlement and minimise costs.

• Provide support to the Customer Support Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
• Assess, negotiate and authorise vehicle damage repair estimates using in-house image and Audatex estimating systems
• Assess and negotiate vehicle total loss settlements, categorise vehicle salvage as per the ABI code of practice and settle the claim with the customer
• Maintain knowledge in specialist area to improve understanding of technical issues
• Preparing and delivering case technical decisions and solutions to the customer / claims team, in line with agreed processes at designated authority level
• Monitor performance of Approved Repairers, recognising potential areas of improvement and relationship building/liaison
• Manage customer expectations and potential problems, preventing escalation into complaints
• Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines
• Support cost, service and process efficiency projects across the team, as well as participating in departmental projects

• Good working knowledge of motor vehicle construction and modern repair techniques.
• Member of either IMI, IRTE or IAEA
• Must have ATA VDA accreditation and working towards IAEA Salvage AQP
• Motor Claims knowledge including a basic understanding of insurance principles
• Good working knowledge of computerised damage estimating systems, including Audatex
• Good spoken and written communication skills
• Accuracy and attention to detail
• Positive and self-confident approach when dealing with our customers
• Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
• Ability to work well under pressure, meet deadlines and where required be able to use own initiative
• PC literate with good administrative skills

What's in it for me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave plus bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Advancing People Recruitment Specialists are now recruiting for a Technical Support, Team Lead to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire.

We are looking for an experienced Technical Support Leader who can coach, train, develop and mentor a team of 5 Support Analysts, the Support Department plays a crucial role in assisting customers with technical queries and issues related to our client's payment solutions.

Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

If successful, this role is office based in Hungerford, Berkshire 3 days a week, remote 2 days.

This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS)

Key Responsibilities:

• Leadership: As the leader of the payments support function, you will lead a team of payments technicians aimed at delivering payment services to clients.
• Onboarding New Customers : Manage the process of onboarding the initial application, provisioning, setup, and integration of payment solutions, ensuring a smooth and efficient implementation of payment services.
• Provide Ongoing Support : Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally.
• Mentorship : Assist in training and guiding members of the support team, contributing to their growth and development in payments technology.
• Escalation : When necessary, escalate complex issues to senior team members or engineering for further investigation and resolution.

Person Specification:

• Excellent written and verbal communication skills
• Previously Lead a Team working as a Team Leader, Supervisor or Manager within a Technical Support Environment
• Strong interpersonal skills and the ability to build positive relationships with customers
• A keen eye for detail, ensuring accuracy and precision when handling payments-related issues
• Excellent problem-solving skills with the ability to troubleshoot technical payment-related issues effectively
• Experience with relational databases (e.g., SQL) is a plus
• Ability to multitask, prioritize, and manage multiple cases efficiently

This is a full-time permanent position offering an attractive annual salary of 41,000 + Bonus & Benefits

Advancing People - Recruitment Sales Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Role: Bathroom technical support - Slough

About them:

Our client is a bespoke manufacturer of high-end luxury bathrooms & tap manufacturer, with bespoke products that are renowned for their quality they have turned from a small family business to a multimillion-pound company. Due to the growth, they are seeking a Bathroom technical support to help resolve customer enquiries as well is internal support to the sales team on technical matters.

The successful Bathroom technical support will be:

• Bathroom technical support will be responsible for helping both customers and internal staff with technical difficulties on plumbing related products such as Taps and sinks
• Bathroom technical support will be in charge of ensuring all customer issues are resolved with professional knowledge.
• Bathroom technical support will be leasing with other teams such as the sales team and external installers, making sure they understand how to resolve any issues that may come up
• Bathroom technical support will be having to use excel and Microsoft software's to log re occurring issues and how they were resolved
• Bathroom technical support is also in charge of talking to external plumbers ensuring that the high-end bathroom products are installed correctly. Providing a good brand image

To be successful as the Bathroom technical support advisor you will need;

• Bathroom technical support will need to have excellent knowledge of taps, sinks, showers and general plumbing. Ideally coming from a plumbing background or having prior experience in a Bathroom, Sink/bath showroom
• Bathroom technical support must be personable over the phone and be able to clearly communicate how to resolve issues
• Bathroom technical support needs to be located within a commutable distance to slough
• Bathroom technical support with good computer literacy skills is advantageous
• Bathroom technical support must have good time management to ensure they are able to keep track of multiple on-going issues.

Salary and details

• 30,000 - 35,000 basic salary
• 09:00 - 17:00 Monday - Friday
• 28 days holiday including bank holiday
• Time off for Christmas and new year
• Great opportunity to grow with the business into a technical manager role

Please contact Nikki from Tech-people on (phone number removed) the specialist recruitment agency within construction, M&E and HVAC.

We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential.

Advancing People Recruitment Specialists are now recruiting for a Technical Support, Team Lead to work for a worldwide, market leading Technology Company who have an office in Hungerford, Berkshire.

We are looking for an experienced Technical Support Leader who can coach, train, develop and mentor a team of 5 Support Analysts, the Support Department plays a crucial role in assisting customers with technical queries and issues related to our client's payment solutions.

Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

If successful, this role is office based in Hungerford, Berkshire 3 days a week, remote 2 days.

This role will also give someone the opportunity to work for a huge Private Equity backed Software Company (SaaS)

Key Responsibilities:

• Leadership: As the leader of the payments support function, you will lead a team of payments technicians aimed at delivering payment services to clients.
• Onboarding New Customers : Manage the process of onboarding the initial application, provisioning, setup, and integration of payment solutions, ensuring a smooth and efficient implementation of payment services.
• Provide Ongoing Support : Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally.
• Mentorship : Assist in training and guiding members of the support team, contributing to their growth and development in payments technology.
• Escalation : When necessary, escalate complex issues to senior team members or engineering for further investigation and resolution.

Person Specification:

• Excellent written and verbal communication skills
• Previously Lead a Team working as a Team Leader, Supervisor or Manager within a Technical Support Environment
• Strong interpersonal skills and the ability to build positive relationships with customers
• A keen eye for detail, ensuring accuracy and precision when handling payments-related issues
• Excellent problem-solving skills with the ability to troubleshoot technical payment-related issues effectively
• Experience with relational databases (e.g., SQL) is a plus
• Ability to multitask, prioritize, and manage multiple cases efficiently

This is a full-time permanent position offering an attractive annual salary of 41,000 + Bonus & Benefits

Advancing People - Recruitment Sales Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones

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