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Job Introduction

12 month FTC maternity cover

At Turning Point, we support people with substance misuse issues across the country. As a community based Clinical Services Manager in our City & Hackney service, you'll make a real difference to their lives of those experiencing difficulties from drugs and alcohol use.

Passionate about people, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So, if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

As a Clinical Services Manager, your vital role will involve a wide range of clinical duties, overseeing the prescribing and wellbeing clinics, completing audits and supporting safeguarding. You will also take the lead for aspects of the clinical governance of the service and some key performance indicators. You will lead your team to deliver the same high standards that you do, by providing clinical supervision to nurses, completing appraisals, delivering training and of course, ensuring that all they do is in line with the clinical code of conduct.  A portion of your role will be providing a level of clinical interventions reflecting your high level of clinical skills and expertise

As a member of the service senior leadership team, you will have a real opportunity to help shape service delivery and contribute to delivering clinically excellent services.

The Ideal Candidate

An inspiring role model, we'll expect you to already have experience in a drug and alcohol setting. Building relationships with colleagues, commissioners and service users alike will be a big part of what you do, we’re also looking for a Clinical Services Manager who can confidently engage and influence people.

A working knowledge of safeguarding, substance misuse issues and legislation is key – as is the ability to recognise indicators of substance misuse and the issues that service users might face.

The role requires a high level of experience within the problematic substance use field, although desirable if you are not a qualified NMP we will support you in gaining this qualification.

In addition to the above we are seeking to appoint an individual who can also bring Turning Point’s core values to the role:

• We believe that everyone has the potential to grow, learn and make choices
• We all communicate in an authentic and confident way that blends support and challenge
• We are here to embrace change even when it is complex and uncomfortable
• We treat each other and those we support as individuals however difficult and challenging
• We deliver better outcomes by encouraging ideas and new thinking
• We commit to building a strong and financially viable Turning Point together

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• 26 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Attached documents

• SM - Clinical Services Manager (1).pdf

• Oversee the day-to-day operations of clinical services, ensuring high-quality patient care delivery.
• Develop and implement clinical policies, procedures, and standards in line with regulatory requirements and best practices.
• Lead, manage, and support a team of healthcare professionals, fostering a positive and collaborative working environment.
• Manage budgets and resources effectively to ensure operational efficiency and cost-effectiveness.
• Monitor service performance through data analysis and key performance indicators (KPIs), implementing improvements as necessary.
• Ensure compliance with all relevant health and safety regulations and CQC standards.
• Develop and maintain strong relationships with patients, their families, and other healthcare providers.
• Identify opportunities for service development and innovation to meet evolving patient needs.
• Manage the recruitment, training, and professional development of clinical staff.
• Handle patient complaints and concerns effectively and professionally.
• Represent the service at external meetings and forums.
• Drive a culture of continuous improvement and evidence-based practice within the clinical team.
• Ensure accurate and timely record-keeping and documentation.
• Collaborate with senior management to achieve organisational goals.

• Registered Nurse (RN) or equivalent clinical professional qualification.
• Significant post-qualification experience in a clinical setting, with demonstrable experience in management or supervisory roles.
• Proven track record of managing clinical services and teams effectively.
• In-depth knowledge of healthcare regulations, CQC standards, and best practices in social care.
• Strong leadership, communication, and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Experience with budget management and resource allocation.
• Proficiency in healthcare IT systems and electronic patient records.
• A commitment to providing high-quality, patient-centred care.
• Ability to work autonomously and make informed decisions.
• Experience in a remote or community-based healthcare setting is advantageous.

• Manage and lead a team of nurses, healthcare assistants, and support staff, fostering a positive and supportive work environment.
• Ensure the delivery of high-quality, person-centred care in accordance with professional standards and regulatory requirements.
• Oversee the operational management of clinical services, including scheduling, resource allocation, and budget management.
• Develop, implement, and monitor policies and procedures to ensure best practice in clinical care and safety.
• Conduct regular clinical audits and performance reviews to maintain and improve the quality of care provided.
• Act as a point of contact for patients, families, and external healthcare professionals, addressing concerns and resolving issues.
• Ensure compliance with all relevant legislation, including CQC regulations and health and safety standards.
• Support the professional development and training needs of the clinical team.
• Collaborate with other departments and external agencies to ensure seamless patient care pathways.
• Participate in the on-call rota as required and contribute to the strategic planning of clinical services.

• Registered Nurse (RN) with a valid NMC registration.
• Significant post-registration experience in a clinical setting, with at least 3 years in a supervisory or management role.
• Proven experience in managing and leading a team of healthcare professionals.
• In-depth knowledge of CQC standards, clinical governance, and safeguarding principles.
• Strong understanding of patient assessment, care planning, and risk management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to make sound clinical judgments and problem-solve effectively.
• Proficiency in using electronic patient record systems and other relevant software.
• Commitment to continuous professional development and promoting a culture of learning.
• A genuine passion for providing exceptional care within the community and social care sector.

• Managing the day-to-day operations of various clinical services, including (mention specific services, e.g., domiciliary care, therapy services, supported living).
• Leading, supervising, and developing a team of healthcare professionals and support staff.
• Ensuring compliance with all relevant regulatory standards, CQC guidelines, and internal policies.
• Developing and implementing care plans that meet the individual needs of service users.
• Monitoring service performance, identifying areas for improvement, and implementing corrective actions.
• Managing budgets effectively, ensuring financial targets are met and resources are utilised efficiently.
• Building and maintaining strong relationships with service users, their families, and external stakeholders.
• Overseeing recruitment, training, and performance management of staff.
• Participating in the on-call rota as required.
• Ensuring robust safeguarding procedures are in place and adhered to.
• Driving quality improvement initiatives and promoting a culture of person-centred care.
• Reporting on service delivery and performance to senior management.

Clinical Services Outpatient Manager | Outpatients| Private Hospital | Slough | Full-time | Competitive Pay plus fantastic benefits

Spire Thames Valley Hospital are looking for an experienced Clinical Services Outpatient Manager to lead our Outpatient Services. The successful candidate will be responsible for ensuring delivery of high quality and efficient outpatient services, delivering key quality, performance and financial plans and service enhancements.

Duties and responsibilities

• Managerial responsibility for the outpatient clinical departments.
• Establish and maintain communication with various individuals and groups on complex potentially stressful topics, across a range of situations.
• Develop own managerial and clinical knowledge and practice and assist others to continually professionally develop.
• Develop a working environment and culture that actively improves health safety and security.
• Develop strategies and policies for service improvement.
• Improve quality.
• Enable people to exercise their rights and promote their equality and diversity.
• Lead others in the development of knowledge, ideas and work practices.
• Delegate work to others.
• Determine the effective use of physical and financial resources.
• Undertake HumanResource activities for all members of the team.
• Assist with research and development.
• Plan, monitor and quality assure the application of technology for measurement, monitoring and treatment of patients.

Who we're looking for:

• Relevant Diploma or Degree
• NMC Registration
• Previous experience in an outpatients department at a senior level.
• Experience of working unsupervised.
• Experience of leading a team.
• Ability to manage, motivate, support, develop and lead the department
• A focus on positive patient and user experience
• Able to work cohesively across clinical teams
• Competent across a range of clinical management and leadership skills
• Performance monitoring and reporting capabilities
• Knowledge of appropriate standards and external bodies, such as the Care Quality Commission
• Auditing skills across clinical standards and departments
• Ability to implement continuous improvement initiatives
• Will be involved in Outpatients, Pre-Operative and Pathology
• Must have current NMC or other AHP Registration

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of 50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Clinical Services Outpatient Manager | Outpatients| Private Hospital | Slough | Full-time | Competitive Pay plus fantastic benefits

Spire Thames Valley Hospital are looking for an experienced Clinical Services Outpatient Manager to lead our Outpatient Services. The successful candidate will be responsible for ensuring delivery of high quality and efficient outpatient services, delivering key quality, performance and financial plans and service enhancements.

Duties and responsibilities

• Managerial responsibility for the outpatient clinical departments.
• Establish and maintain communication with various individuals and groups on complex potentially stressful topics, across a range of situations.
• Develop own managerial and clinical knowledge and practice and assist others to continually professionally develop.
• Develop a working environment and culture that actively improves health safety and security.
• Develop strategies and policies for service improvement.
• Improve quality.
• Enable people to exercise their rights and promote their equality and diversity.
• Lead others in the development of knowledge, ideas and work practices.
• Delegate work to others.
• Determine the effective use of physical and financial resources.
• Undertake HumanResource activities for all members of the team.
• Assist with research and development.
• Plan, monitor and quality assure the application of technology for measurement, monitoring and treatment of patients.

Who we're looking for:

• Relevant Diploma or Degree
• NMC Registration
• Previous experience in an outpatients department at a senior level.
• Experience of working unsupervised.
• Experience of leading a team.
• Ability to manage, motivate, support, develop and lead the department
• A focus on positive patient and user experience
• Able to work cohesively across clinical teams
• Competent across a range of clinical management and leadership skills
• Performance monitoring and reporting capabilities
• Knowledge of appropriate standards and external bodies, such as the Care Quality Commission
• Auditing skills across clinical standards and departments
• Ability to implement continuous improvement initiatives
• Will be involved in Outpatients, Pre-Operative and Pathology
• Must have current NMC or other AHP Registration

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of 50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications