237 Network Engineering jobs in the United Kingdom
Network Infrastructure Engineer
Posted today
Job Viewed
Job Description
On behalf of DWP we are looking for a Network Infrastructure Engineer for a 6 month (Inside IR35) contract. Hybrid working with 2-3 days per week required in either Manchester, Newcastle or Blackpool.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.
Working with DWP, you will be helping us to drive our priorities to:
. Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
. Help people to plan and save for later life, while providing a safety net for those who need it now
. Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
. Improve experience of our services while maximising value for money for the taxpayer.
DWP have been carrying out a large technology transition over the past few years and there is still a long way to go.
Join the Network Service Operations team as Network Infrastructure Engineer in the next step to transform the DWPs datacentre and remote site network infrastructure into leading edge technologies.
We have several projects underway in Wi-Fi, On-Prem Datacentre and Cloud solutions that require skilled, self-sufficient, and determined engineers to drive improvements and good practices, as well as ensuring current Legacy infrastructure remains stable.
As a Network Infrastructure Engineer your main responsibilities will be to:
. Provide support for incident and problem resolution, this could involve out of hours work.
. Implement BAU exercises, this could involve out of hours work.
. Conduct network monitoring and analysis tooling.
Essential:
. An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.)
. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and PKI technologies as well as experience with either Aruba Wifi/Clearpass or Spine and Leaf topologies/DC-VXLAN (Preferably Arista).
. Experience with network monitoring and analysis tooling.
. Experience of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant
DWP guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Network Infrastructure Installer
Posted 6 days ago
Job Viewed
Job Description
I am seeking several Network Infrastructure Installers to join my client on a permanent basis. As the Network Infrastructure Installer, you will be responsible for the installation, testing, and commissioning of data and containment systems across the company portfolio. In this role you will be installing structured cabling, including UTP, STP, FTP, Co-AX, general common cables, single-mode, and multi-mode fibre cables, along with all necessary containment and connection units.
Role : Network Infrastructure Installer
Location : GlasgowHours : Monday to Friday, 37.5 hours per week
Salary: 30,000
Responsibilities- Competent in the structured cabling installation of Cat5E UTP/STP, Cat6 UTP/STP & Cat6A UTP/STP within the above premises.
- Terminate and test cables within patch panels and data outlets.
- Have the competence in tracing and fault-finding data cables within premises.
- Ability to test data cabling using Fluke DSX data tester.
- Patching out data cabinets as per client's spreadsheets.
- Fibre Cabling: Competent in the fibre cabling installation of multimode and Singlemode fibre cables within the above premises.
- Ability to terminate fibre cables within fibre panels/fibre boxes using Fibre Splicer or Hot Cured/Crimp terminations.
- Have the competence in tracing and fault-finding fibre within premises using OTDR.
- Ability to test fibre cabling using Fluke DSX Multimode/Singlemode tester. Voice Cabling: Competent in the voice cabling installation of multimode voice cabling within the above premises.
- Ability to terminate/jumpering voice cabling within 237A Krone strips.
- Have the competence in tracing and fault-finding voice cables within premises.
- Ability to test voice cabling using Fluke DTX & DSX data tester. Data Cabinet, containment and general: Competent in the installation of floor mounted and wall mounted data cabinets/racks within comms rooms.
Requirements
- Customer focused individual with a proactive approach to working.
- Good Communication Skills.
- Ability to work on own initiative and or as part of a team.
- Ability to always work safely, and the ability to understand the contract and Health & Safety requirements/regulations.
- ECS Grade Card equivalent to one of the following:
- The S/NVQ Level 3 in Electrotechnical Services Installing and inspecting Structured Cabling Systems
- The BTEC Level 3 NVQ for IT and Telecoms Professionals
- The BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
- C&G 4520 Level 3 NVQ in ICT Professional Competence
- Provide appropriate and correct site information.
- Ability to successfully complete tasks within given timescales of the project.
- Ability to identify issues or risks that require escalation as necessary to the project manager.
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.
"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"
Network Infrastructure Installer
Posted 13 days ago
Job Viewed
Job Description
I am seeking several Network Infrastructure Installers to join my client on a permanent basis. As the Network Infrastructure Installer, you will be responsible for the installation, testing, and commissioning of data and containment systems across the company portfolio. In this role you will be installing structured cabling, including UTP, STP, FTP, Co-AX, general common cables, single-mode, and multi-mode fibre cables, along with all necessary containment and connection units.
Role : Network Infrastructure Installer
Location : GlasgowHours : Monday to Friday, 37.5 hours per week
Salary: 30,000
Responsibilities- Competent in the structured cabling installation of Cat5E UTP/STP, Cat6 UTP/STP & Cat6A UTP/STP within the above premises.
- Terminate and test cables within patch panels and data outlets.
- Have the competence in tracing and fault-finding data cables within premises.
- Ability to test data cabling using Fluke DSX data tester.
- Patching out data cabinets as per client's spreadsheets.
- Fibre Cabling: Competent in the fibre cabling installation of multimode and Singlemode fibre cables within the above premises.
- Ability to terminate fibre cables within fibre panels/fibre boxes using Fibre Splicer or Hot Cured/Crimp terminations.
- Have the competence in tracing and fault-finding fibre within premises using OTDR.
- Ability to test fibre cabling using Fluke DSX Multimode/Singlemode tester. Voice Cabling: Competent in the voice cabling installation of multimode voice cabling within the above premises.
- Ability to terminate/jumpering voice cabling within 237A Krone strips.
- Have the competence in tracing and fault-finding voice cables within premises.
- Ability to test voice cabling using Fluke DTX & DSX data tester. Data Cabinet, containment and general: Competent in the installation of floor mounted and wall mounted data cabinets/racks within comms rooms.
Requirements
- Customer focused individual with a proactive approach to working.
- Good Communication Skills.
- Ability to work on own initiative and or as part of a team.
- Ability to always work safely, and the ability to understand the contract and Health & Safety requirements/regulations.
- ECS Grade Card equivalent to one of the following:
- The S/NVQ Level 3 in Electrotechnical Services Installing and inspecting Structured Cabling Systems
- The BTEC Level 3 NVQ for IT and Telecoms Professionals
- The BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
- C&G 4520 Level 3 NVQ in ICT Professional Competence
- Provide appropriate and correct site information.
- Ability to successfully complete tasks within given timescales of the project.
- Ability to identify issues or risks that require escalation as necessary to the project manager.
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.
"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"
Network Infrastructure Analyst
Posted 22 days ago
Job Viewed
Job Description
From its inception in 1994, Chrissie Ruckers vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience -.
WHJS1_UKTJ
Senior Network Infrastructure Engineer
Posted 6 days ago
Job Viewed
Job Description
Are you an experienced Network Engineer with a passion for cutting-edge Cisco technologies?
Are you ready to take the next step in your career with a forward-thinking, UK-leading organisation?
This is an opportunity for a Senior Network Engineer to join a dynamic team of six talented engineers. You'll work closely with the Network Architects to design, implement, and support robust network solutions across the infrastructure.
This is a hands-on, high-impact role where your expertise will directly contribute to the performance and security of the network estate.
Key Responsibilities:
- Design, deploy, and support LAN, WAN, WLAN, and Data Centre (DC) networks
- Work with Cisco DNAC to manage and optimise network performance
- Collaborate with Network Architects on strategic projects and infrastructure upgrades
- Provide expert-level troubleshooting and support across a range of Cisco technologies
What We're Looking For:
- Minimum 5 years of Cisco networking experience
- Strong knowledge of LAN, WAN, WLAN, DNAC, and Data Centre environments
- Cisco certification - CCNA & CCNP
- Full UK driving licence
- Comfortable working hybrid from Newcastle (3 days/week)
What's in It for You?
- Competitive salary up to 54,000
- Generous holiday allowance
- Outstanding career development and training opportunities
- Work with a collaborative, expert team in a supportive environment
- Be part of a company that values innovation, integrity, and impact
Sound Interesting? Please get in touch today and become a key player in shaping the future of the infrastructure.
Senior Network Infrastructure Engineer
Posted 23 days ago
Job Viewed
Job Description
Are you an experienced Network Engineer with a passion for cutting-edge Cisco technologies?
Are you ready to take the next step in your career with a forward-thinking, UK-leading organisation?
This is an opportunity for a Senior Network Engineer to join a dynamic team of six talented engineers. You'll work closely with the Network Architects to design, implement, and support robust network solutions across the infrastructure.
This is a hands-on, high-impact role where your expertise will directly contribute to the performance and security of the network estate.
Key Responsibilities:
- Design, deploy, and support LAN, WAN, WLAN, and Data Centre (DC) networks
- Work with Cisco DNAC to manage and optimise network performance
- Collaborate with Network Architects on strategic projects and infrastructure upgrades
- Provide expert-level troubleshooting and support across a range of Cisco technologies
What We're Looking For:
- Minimum 5 years of Cisco networking experience
- Strong knowledge of LAN, WAN, WLAN, DNAC, and Data Centre environments
- Cisco certification - CCNA & CCNP
- Full UK driving licence
- Comfortable working hybrid from Newcastle (3 days/week)
What's in It for You?
- Competitive salary up to 54,000
- Generous holiday allowance
- Outstanding career development and training opportunities
- Work with a collaborative, expert team in a supportive environment
- Be part of a company that values innovation, integrity, and impact
Sound Interesting? Please get in touch today and become a key player in shaping the future of the infrastructure.
Network Infrastructure Engineer - AWS
Posted 1 day ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Technology
**Target Openings**
1
**What Is the Opportunity?**
We are seeking a highly skilled and motivated Consulting Technology Engineer with strong experience of AWS and Automation, specialising in design, deployment, maintenance and support of Travelers' Wide Area Networks to join our network team in Redhill, Surrey.
As a consulting technology engineer, you will be responsible for managing network connectivity services for Travelers' Wide Area Network backbone, SD-WAN environment, offshore and onshore field offices, cloud network infrastructure, inter-business and cloud exchange colocation connections and on prem workloads in UK & North America based data centers. Responsibility of the position will require the ability to design, configure, deploy, test, troubleshoot and maintain the network components with a focus on code-based management to support connectivity requirements for 30,000+ employees and business partners, deliver enhancements, support a cloud network foundation and provide hands on support in local UK-based data centers or offices as needed.
Operating as a Team Lead, under limited supervision, you will demonstrate a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and participates in the design and development of network topology, routing, switching and security solutions. Strong ability to multi-task in an environment of constantly changing priorities.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.
**What Will You Do?**
+ Responsible for designing, engineering, analysis, configuration, and troubleshooting of the company's WAN, cloud and on-prem network infrastructure and services. This includes switches, routers, firewalls, SD-WAN solution, WAN protocols, and dynamic routing.
+ Design and implement network solutions in any of the following network environments to support a wide variety of business applications: Cloud VPNs, Global Wide Area Network, High Speed Core Network, Data Center fabric, Remote/Campus/Offshore offices, Internet/DMZ, Business to Business connections
+ Maintain quality and reliability of our network service availability while developing innovative ways to manage the infrastructure and deliver network services with infrastructure as code principles
+ Ensure a high level of availability for network services, monitoring existing hardware/software, network performance and provide prompt response to issues
+ Provide smart-hands support for local network issues in and around London with periodic travel to UK field offices
+ Provide third level support with troubleshooting issues affecting our network
+ Build, leverage, and maintain alliances across technical and business communities to achieve efficient and effective results
+ Collaborate with peers to proactively identify potential issues and areas of improvement in existing network environment
+ Work with application areas and lines of business to provide technology solutions to support the business
+ Gaining industry experience and exposure to seed new ideas with respect to the company's best interests
+ Contribute to research, evaluation and recommendations of new technologies or redesign of existing solutions
+ Maintain detailed documentation for IT infrastructure
+ Present findings, updates and recommendations to all levels of management, up to and including C level executives
+ Ability to multi-task, prioritize work and manage projects within established budget objectives and customer priorities
+ Ensure that industry best practices and methodologies are applied to design, deployment and operations of network infrastructure
+ Responsible for establishing and managing to established quality control and security protocols
+ Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
+ Drive the execution of departmental and corporate programs.
+ Leverage infrastructure technology to develop and/or redesign technology solutions.
+ Build, leverage, and maintain effective alliances across technical and business community.
+ Interact with customers to achieve efficient, effective results.
+ Multi-task, align to business priorities and production availability requirements.
+ Perform as a technical expert within the service delivery organization (SDO) and consults across SDOs.
+ Participate in on call rotation to provide 24/7 support
+ Other duties as assigned
**What Will Our Ideal Candidate Have?**
+ Experience in Technology preferred.
+ Experience as a technical lead preferred.
+ Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
**Preferred Job Specific Technical Skills and Competencies**
Experience designing, implementing and supporting the following network technology solutions:
+ Native cloud services and connectivity in AWS and/or GCP required
+ Proficiency in Wide area network connectivity, Data Center Networks and branch connectivity: Cisco Switching/Routing (Nexus/ASR/ISR), Firewalls & SD-WAN technologies required
+ Proficiency in automation scripting languages required (Terraform, Python, REST API, Rundeck) to automate network configuration, provisioning and management
+ Successfully leverage network management and performance analysis tools (Broadcom DXNetOps, Appneta, Wireshark, DataDog)
+ Telecommunications (MPLS, Optical Networks, ISPs, CDNs, SLAs) required
+ Networking (WAN, LAN, Routing:BGP,OSPF,VxLAN, NFV, IPv4, QoS, Traffic Profiling, Anomaly Detection, Disaster Recovery, Business Continuity, Continuous Availability, High Availability)
Successful candidate will align to the following:
+ Possess exceptional interpersonal skills, technical communication skills, as well as a strong work ethic
+ Demonstrate a solid working knowledge of capabilities and direction of technology to support assigned projects that will meet business needs
+ Ability to design and implement solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business area
+ Demonstrate the ability to interpret technology and market trends as a foundation for technology and product roadmaps
+ Ability to multitask and operate under tight timelines and remain focused under pressure (ex. critical outage/disaster)
+ Emphasize on customer focus, collaboration and follow-up skills
Expert knowledge of one or more of the following technical skills:
+ Foundational IT Infrastructure
+ Operating Systems
+ Knowledge of process discipline and IDLC methodology
**What is a Must Have?**
+ A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, plus five years of experience in Technology required.
+ Alternatively, a Master's degree in CS or a related field and three years of work experience in Technology
**What Is in It for You?**
+ **Private Medical Insuran** **ce:** On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
+ **Retirement:** Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
+ **Holiday Entitlement:** Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
+ **Wellness Programme:** The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Be The First To Know
About the latest Network engineering Jobs in United Kingdom !
Project Manager - Network Infrastructure
Posted 6 days ago
Job Viewed
Job Description
Project Manager - Network Infrastructure
3 Months - Inside IR35 - London (hybrid working)
My client, a leading global technology company, is seeking an experienced Project Manager to join their team and lead the delivery of complex network infrastructure projects.
Key Responsibilities:
- Lead the planning, execution, and successful delivery of network infrastructure projects
- Collaborate with engineering and technical teams to ensure requirements are clearly defined and met
- Manage project timelines, risks, issues, and interdependencies to ensure on-time delivery
- Provide oversight and guidance on network architecture, security, and implementation best practices
- Communicate effectively with stakeholders, internal teams, and third-party suppliers
Required Skills & Experience:
- Proven track record of managing complex technical infrastructure projects
- Strong experience in LAN/WAN and networking-related projects
- Experience working on data centre
- Familiarity with Cisco technologies and enterprise-level infrastructure/ Network environments
If you're a results-driven Project Manager with a solid background in networking and infrastructure, we'd love to hear from you.
Network Engineer - Engineering, Design, Cisco, French Speaker, Bank
Posted 6 days ago
Job Viewed
Job Description
Job Description: Network Engineer
Location: Dudley
Salary: up to 65k doe
Benefits: 25 days + BHs + Company pension + Bonus scheme
The Network Engineer is responsible for installation, maintenance and problem resolution related to local, wide area and data centre networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining our Networks including Circuits, Identity Services Engine, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, and Application Centric Infrastructure as well as monitoring the performance of equipment and processes to identify and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping.
This position reports to the EMEA IT Manager. It involves additional support requirements such as 24 hour on-call coverage for support issues. Although travel is usually planned, issues can arise which could warrant immediate travel to one or more remote locations.
Job Responsibilities & Requirements
· Serve as our global network teams primary ISE administrator.
· Install and maintain data centre hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing
· Monitor, troubleshoot, and maintain the Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.
· Develop, deploy, and test network disaster recovery plans
· Provide superb technical system and user support by responding to calls, email, and other requests for technical support
· Develop and document Best Practices on related technical matters including network diagrams and documentation
· Increase First Contact Resolution Rate and increase Knowledgebase utilization
· Develop processes for escalation to Tier 2 and Tier 3 support teams
· Act as an escalation point for critical incidents or if difficult or controversial calls are received
· Ensure service levels are achieved in line with customer expectation and published SLAs
· Review performance reports and make service improvement recommendations
· Ability to identify and organize tickets as well as monitor and respond quickly and effectively
Other Job Functions
· Monitor Service Desk for tickets assigned to the queue
· Maintain Knowledge Base
· Inform Leadership of recurring Incidents
· Track user account creation, changes, and deletions
· Evaluate network systems and act as a liaison between customers and technical escalation teams
· Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.
SKILLS & ABILITIES
· Strong experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.
· ISE administration experience is required.
· Experience of direct or indirect problem determination and resolution.
· Experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired.
Other Requirements:
Must be self-motivated, team oriented and possess strong communication and interpersonal skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred.
Network Engineer - Engineering, Design, Cisco, French Speaker, Bank
Posted 22 days ago
Job Viewed
Job Description
Job Description: Network Engineer
Location: Dudley
Salary: up to 65k doe
Benefits: 25 days + BHs + Company pension + Bonus scheme
The Network Engineer is responsible for installation, maintenance and problem resolution related to local, wide area and data centre networks to provide consistent and reliable IT Network services. Activities include monitoring, troubleshooting, and maintaining our Networks including Circuits, Identity Services Engine, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Controllers, Wireless Access Points, and Application Centric Infrastructure as well as monitoring the performance of equipment and processes to identify and resolve problems to maintain efficient network operations. This position is also responsible for the engineering of data networks to include site surveys, equipment location planning, cabling designs and wireless heat mapping.
This position reports to the EMEA IT Manager. It involves additional support requirements such as 24 hour on-call coverage for support issues. Although travel is usually planned, issues can arise which could warrant immediate travel to one or more remote locations.
Job Responsibilities & Requirements
· Serve as our global network teams primary ISE administrator.
· Install and maintain data centre hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing
· Monitor, troubleshoot, and maintain the Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.
· Develop, deploy, and test network disaster recovery plans
· Provide superb technical system and user support by responding to calls, email, and other requests for technical support
· Develop and document Best Practices on related technical matters including network diagrams and documentation
· Increase First Contact Resolution Rate and increase Knowledgebase utilization
· Develop processes for escalation to Tier 2 and Tier 3 support teams
· Act as an escalation point for critical incidents or if difficult or controversial calls are received
· Ensure service levels are achieved in line with customer expectation and published SLAs
· Review performance reports and make service improvement recommendations
· Ability to identify and organize tickets as well as monitor and respond quickly and effectively
Other Job Functions
· Monitor Service Desk for tickets assigned to the queue
· Maintain Knowledge Base
· Inform Leadership of recurring Incidents
· Track user account creation, changes, and deletions
· Evaluate network systems and act as a liaison between customers and technical escalation teams
· Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.
SKILLS & ABILITIES
· Strong experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.
· ISE administration experience is required.
· Experience of direct or indirect problem determination and resolution.
· Experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired.
Other Requirements:
Must be self-motivated, team oriented and possess strong communication and interpersonal skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred.