4,011 Network Member jobs in the United Kingdom

Support Engineer – Networking (Hybrid, London)

Full-time · £78,500 – £32,500 + Equity

About the Role

This fast-growing networking company is redefining how enterprise networks are designed, built and supported. As a Support Engineer, you won’t just be “closing tickets” - you’ll be working on some of the most complex and varied network environments in the industry. The role offers the opportunity to dive deep into every layer of the networking stack, tackle challenging problems, and influence product direction.

This is a position for engineers who enjoy variety, thrive in high-complexity environments, and want to build networks that just work.

What Success Looks Like

• Deliver consistently high-quality technical service and earn customer trust.
• Provide actionable product suggestions to engineering teams.
• Strengthen the team through clear documentation, peer training, and shared expertise.

We’ll Know It’s Working If

• You consistently resolve complex tickets while adapting to shifting priorities.
• You suggest and implement improvements that make the team more effective.
• You act like an owner, developing your technical depth and lifting those around you.

Day-to-Day Responsibilities

• Troubleshoot and resolve issues across the full networking stack.
• Manage and support complex enterprise networks, almost entirely remotely.
• Identify and document product bugs with clear reproduction steps.
• Draft structured feature requests based on customer needs.
• Create documentation that improves resolution times for the wider team.

Who You Are

• A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS and related domains.
• Experienced (3-7 years) in network engineering roles, not just "IT support".
• Analytical and resourceful, comfortable with ambiguity and novel challenges.
• Calm under pressure, a clear communicator, and highly collaborative.

Why Join?

Networks are the backbone of modern business, yet most enterprise infrastructure is brittle, complex and expensive. This company has built its own end-to-end stack - hardware, software and operations - to deliver seamless enterprise networking. Backed by top-tier investors, the team is scaling globally and building for the long term.

Compensation & Benefits

• Salary: £78,500 – £132,5 depending on experience
• Competitive equity package
• Hybrid: London office (Tuesday–Thursday) with some flexibility for remote shifts - Fully remote until London office (London location TBC) secured.
• Visa sponsorship not available

Shift Coverage

This is a 24/7 support team . Multiple shift options are available, with priority given to overnight and weekend coverage. Candidates should be prepared to discuss shift flexibility during the interview process. You can choose a permanent/repeated shift slot.

Shifts (UK time):

• 09:30 – 18:30

• 17:00 – 02:00

• 01:30 – 10:30

Tech Stack

Wireless, Security, WAN/LAN, Routing, DNS, Meraki, Mist, Python, Ansible, Terraform, APIs

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow.

Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team.

Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels.

Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career.

You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential.

Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system.

Successful candidates will benefit from training and development including:

• Opportunities to develop your skills across a wide range of Cisco and other products
• Support to work towards well recognised qualifications, eg; Cisco, CCNA
• Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant

Requirements

To be considered for this opportunity you will be able to demonstrate:

• Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers
• Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success
• Knowledge of troubleshooting network faults
• Basic knowledge of Cisco and Palo Alto Networks technologies
• Basic understanding of circuit types such as ADSL & Ethernet
• Basic understanding of routing and switching
• CCNA certification would be an advantage but not essential
• Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.

In addition to a Competitive Salary , here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

#LI-AB4

• Design, implement, and maintain telecommunications network infrastructure.
• Configure and troubleshoot network hardware and software (routers, switches, firewalls).
• Monitor network performance and ensure optimal uptime and reliability.
• Manage network security protocols and implement security best practices.
• Participate in network capacity planning and future growth strategies.
• Collaborate with other IT teams on network integration and support.
• Develop and maintain network documentation and procedures.
• Respond to and resolve network incidents and service requests.
• Stay updated on emerging network technologies and industry trends.

• Proven experience as a Telecom Network Engineer or in a similar network role.
• Strong knowledge of IP networking protocols (TCP/IP, BGP, OSPF, MPLS).
• Experience with network hardware from major vendors (e.g., Cisco, Juniper).
• Proficiency in network security principles and best practices.
• Experience with network monitoring tools.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant network certifications (e.g., CCNA, CCNP) are highly desirable.
• Bachelor's degree in Computer Science, Engineering, or a related field.

• Designing, configuring, and deploying routers, switches, firewalls, and other network devices.
• Monitoring network performance and troubleshooting issues to ensure optimal operation and minimal downtime.
• Developing and implementing network security measures to protect against threats.
• Planning and executing network upgrades and expansions in line with business requirements.
• Collaborating with other IT teams to integrate network solutions with other systems.
• Documenting network configurations, procedures, and troubleshooting guides.
• Staying up-to-date with the latest advancements in telecommunications technology.
• Providing technical support and guidance to junior team members.
• Managing vendor relationships for network hardware and software.
• Ensuring network capacity planning and scalability.

• Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in telecommunications network engineering.
• Proficiency in network protocols such as TCP/IP, BGP, OSPF, MPLS, and Ethernet.
• Experience with network hardware from leading vendors (e.g., Cisco, Juniper).
• Hands-on experience with network monitoring and analysis tools.
• Knowledge of network security principles and technologies (firewalls, VPNs).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and documentation skills.
• Relevant certifications (e.g., CCNA, CCNP, JNCIE) are highly desirable.
• Experience with wireless networking technologies is a plus.

• Designing, implementing, and configuring network infrastructure, including routers, switches, firewalls, and servers.
• Monitoring network performance and proactively identifying and resolving issues to ensure maximum uptime.
• Troubleshooting complex network problems and providing timely resolutions.
• Managing network security protocols and implementing measures to protect against threats.
• Planning and executing network upgrades and enhancements.
• Collaborating with other IT teams to integrate network solutions with other systems.
• Developing and maintaining network documentation, including diagrams, configurations, and procedures.
• Staying current with emerging network technologies and recommending improvements.
• Providing technical support and guidance to other team members.
• Participating in on-call rotation for network emergencies.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in telecommunications network engineering.
• Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), and switching technologies.
• Experience with network security principles and best practices.
• Proficiency with network monitoring tools and diagnostic utilities.
• Experience with specific vendor equipment (e.g., Cisco CCNA/CCNP, Juniper JNCIA/JNCIS).
• Understanding of wireless networking, VoIP, and VPN technologies.
• Ability to work independently and as part of a team in a hybrid environment.
• Excellent problem-solving and analytical skills.
• Strong communication and documentation skills.

• Design, configure, and deploy network hardware and software solutions, including routers, switches, firewalls, and servers.
• Monitor network performance and troubleshoot connectivity issues, latency, and other network-related problems.
• Implement and manage network security measures to protect against cyber threats.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Plan and execute network upgrades and maintenance activities, minimizing downtime.
• Collaborate with cross-functional teams to integrate new technologies and services into the network.
• Provide technical support and guidance to junior engineers and IT staff.
• Stay current with industry trends and best practices in telecommunications networking.
• Participate in capacity planning and network architecture reviews.
• Ensure compliance with all relevant industry standards and regulations.

• Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.
• Minimum of 4 years of experience in telecommunications network engineering.
• Strong understanding of TCP/IP, routing protocols (BGP, OSPF), and network services (DNS, DHCP).
• Hands-on experience with Cisco, Juniper, or similar networking equipment.
• Proficiency in network security principles and technologies (firewalls, VPNs).
• Experience with network monitoring tools (e.g., SolarWinds, Nagios).
• Familiarity with wireless technologies and mobile network architecture is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Ability to work effectively in a hybrid environment, balancing remote work with necessary on-site activities in Sheffield, South Yorkshire, UK .

• Design, configure, and deploy robust and scalable telecommunications networks.
• Monitor network performance and proactively identify and resolve issues.
• Perform regular network maintenance and upgrades.
• Troubleshoot and diagnose network faults, providing timely resolutions.
• Develop and implement network security policies and procedures.
• Collaborate with cross-functional teams on network architecture and capacity planning.
• Document network configurations, procedures, and standards.
• Evaluate and recommend new network technologies and solutions.
• Provide technical support and guidance to junior engineers.

• Proven experience as a Telecom Network Engineer or similar role.
• In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), switching, firewalls, and VPNs.
• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper).
• Familiarity with network monitoring tools (e.g., Nagios, SolarWinds).
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a hybrid team environment.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Bachelor's degree in Computer Science, Engineering, or a related field.