1,551 Network Support jobs in the United Kingdom

Support Engineer – Networking (Hybrid, London)

Full-time · £78,500 – £32,500 + Equity

About the Role

This fast-growing networking company is redefining how enterprise networks are designed, built and supported. As a Support Engineer, you won’t just be “closing tickets” - you’ll be working on some of the most complex and varied network environments in the industry. The role offers the opportunity to dive deep into every layer of the networking stack, tackle challenging problems, and influence product direction.

This is a position for engineers who enjoy variety, thrive in high-complexity environments, and want to build networks that just work.

What Success Looks Like

• Deliver consistently high-quality technical service and earn customer trust.
• Provide actionable product suggestions to engineering teams.
• Strengthen the team through clear documentation, peer training, and shared expertise.

We’ll Know It’s Working If

• You consistently resolve complex tickets while adapting to shifting priorities.
• You suggest and implement improvements that make the team more effective.
• You act like an owner, developing your technical depth and lifting those around you.

Day-to-Day Responsibilities

• Troubleshoot and resolve issues across the full networking stack.
• Manage and support complex enterprise networks, almost entirely remotely.
• Identify and document product bugs with clear reproduction steps.
• Draft structured feature requests based on customer needs.
• Create documentation that improves resolution times for the wider team.

Who You Are

• A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS and related domains.
• Experienced (3-7 years) in network engineering roles, not just "IT support".
• Analytical and resourceful, comfortable with ambiguity and novel challenges.
• Calm under pressure, a clear communicator, and highly collaborative.

Why Join?

Networks are the backbone of modern business, yet most enterprise infrastructure is brittle, complex and expensive. This company has built its own end-to-end stack - hardware, software and operations - to deliver seamless enterprise networking. Backed by top-tier investors, the team is scaling globally and building for the long term.

Compensation & Benefits

• Salary: £78,500 – £132,5 depending on experience
• Competitive equity package
• Hybrid: London office (Tuesday–Thursday) with some flexibility for remote shifts - Fully remote until London office (London location TBC) secured.
• Visa sponsorship not available

Shift Coverage

This is a 24/7 support team . Multiple shift options are available, with priority given to overnight and weekend coverage. Candidates should be prepared to discuss shift flexibility during the interview process. You can choose a permanent/repeated shift slot.

Shifts (UK time):

• 09:30 – 18:30

• 17:00 – 02:00

• 01:30 – 10:30

Tech Stack

Wireless, Security, WAN/LAN, Routing, DNS, Meraki, Mist, Python, Ansible, Terraform, APIs

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow.

Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team.

Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels.

Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career.

You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential.

Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system.

Successful candidates will benefit from training and development including:

• Opportunities to develop your skills across a wide range of Cisco and other products
• Support to work towards well recognised qualifications, eg; Cisco, CCNA
• Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant

Requirements

To be considered for this opportunity you will be able to demonstrate:

• Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers
• Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success
• Knowledge of troubleshooting network faults
• Basic knowledge of Cisco and Palo Alto Networks technologies
• Basic understanding of circuit types such as ADSL & Ethernet
• Basic understanding of routing and switching
• CCNA certification would be an advantage but not essential
• Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.

In addition to a Competitive Salary , here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

#LI-AB4

• Provide first-line and second-line technical support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Manage and track support tickets using a ticketing system.
• Install, configure, and maintain IT equipment and software.
• Create and maintain technical documentation and knowledge base articles.
• Escalate complex issues to appropriate teams or vendors.
• Monitor IT systems for performance and security issues.
• Assist with IT infrastructure projects and deployments.

• Proven experience in a technical support role.
• Strong knowledge of operating systems (Windows, macOS).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with helpdesk ticketing systems.
• Excellent customer service and communication skills.
• Ability to troubleshoot complex technical problems.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

• Provide advanced technical support and troubleshooting for complex network infrastructure issues, including routing, switching, firewalls, VPNs, and wireless technologies.
• Act as an escalation point for junior support engineers, guiding them through challenging technical problems.
• Analyze network performance data, identify bottlenecks, and recommend solutions for optimization.
• Diagnose and resolve hardware and software issues for enterprise-level clients, ensuring minimal disruption to their operations.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Collaborate with engineering and product management teams to identify product bugs and propose enhancements.
• Manage customer escalations effectively, ensuring timely resolution and clear communication throughout the process.
• Conduct remote and on-site client training sessions on product usage and best practices.
• Participate in on-call rotations to provide 24/7 support coverage when required.
• Stay up-to-date with the latest networking technologies, industry trends, and company product offerings.
• Contribute to the continuous improvement of support processes and customer service quality.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or network engineering, with a focus on enterprise networks.
• In-depth knowledge of networking protocols (TCP/IP, BGP, OSPF, etc.), network hardware (routers, switches, firewalls), and network security concepts.
• Experience with network monitoring tools (e.g., SolarWinds, PRTG) and packet analysis tools (e.g., Wireshark).
• Strong troubleshooting and problem-solving skills, with a logical and methodical approach.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Relevant industry certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Experience with cloud networking (AWS, Azure) is a plus.

• Provide advanced technical support for network infrastructure issues (routing, switching, firewalls, WAN/LAN, Wi-Fi).
• Diagnose and resolve complex network problems, acting as an escalation point for junior engineers.
• Monitor network performance and proactively identify and resolve potential issues.
• Perform root cause analysis and implement effective, long-term solutions.
• Document technical solutions, create knowledge base articles, and contribute to best practices.
• Collaborate with other IT teams and vendors to resolve complex issues.
• Assist in the deployment and configuration of network devices and services.
• Manage and prioritize incoming support requests according to urgency and impact.
• Contribute to the development and delivery of technical training for support staff.
• Maintain high levels of customer satisfaction through effective communication and timely resolution.

• A Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications are highly valued.
• A minimum of 6 years of experience in technical support, with a strong focus on network infrastructure.
• In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), switching technologies, and network security concepts.
• Hands-on experience with major network hardware vendors (e.g., Cisco, Juniper, HP).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG) and diagnostic utilities.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Experience with cloud networking (AWS, Azure) is a significant advantage.
• Relevant certifications such as CCNA, CCNP, CompTIA Network+ are preferred.

• Provide Tier 3 technical support for network-related issues.
• Diagnose and resolve complex problems with routers, switches, firewalls, and other network devices.
• Monitor network performance and proactively identify and address potential issues.
• Install, configure, and maintain network hardware and software.
• Implement and manage network security measures.
• Develop and maintain technical documentation and knowledge base articles.
• Collaborate with IT teams to ensure system integrity and security.
• Mentor and train junior technical support staff.
• Manage vendor relationships for network-related hardware and software.
• Participate in on-call rotation as needed.

• Proven experience as a Senior Technical Support Engineer or similar role, with a focus on networking.
• In-depth knowledge of TCP/IP, DNS, DHCP, and routing protocols.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios).
• Familiarity with network security best practices and firewall management.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Relevant IT certifications (e.g., CCNA, CCNP) are a strong advantage.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Provide expert-level technical support for network infrastructure, including routers, switches, firewalls, and wireless access points.
• Diagnose and resolve complex network-related incidents and problems in a timely manner.
• Monitor network performance, identify potential issues, and implement proactive solutions.
• Install, configure, and maintain network hardware and software.
• Develop and implement network security measures and best practices.
• Manage network patching and upgrade schedules.
• Create and maintain detailed network documentation, including diagrams, configurations, and procedures.
• Collaborate with IT teams to plan and execute network projects and enhancements.
• Provide technical guidance and mentorship to junior support staff.
• Respond to and manage IT support tickets escalated from lower tiers.
• Participate in on-call rotation for after-hours network support.
• Assist in the evaluation and recommendation of new network technologies.
• Ensure compliance with IT policies and procedures.
• Perform root cause analysis for recurring network issues.
• Contribute to the continuous improvement of IT support processes.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in network administration and technical support.
• In-depth knowledge of TCP/IP, routing protocols (e.g., OSPF, BGP), and switching technologies.
• Hands-on experience with firewalls (e.g., Cisco ASA, Palo Alto Networks) and VPN technologies.
• Proficiency in network monitoring tools (e.g., SolarWinds, PRTG).
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a hybrid team.
• Experience with cloud networking concepts (e.g., AWS VPC, Azure VNet) is a plus.
• Familiarity with wireless networking standards and security.