21 Network Support jobs in the United Kingdom

At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs:

• interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations.

The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and systems management, as well as vendors and/or consultants.

About the Role

We are looking for a Network Support Analyst to join our UK-based team in Edinburgh. You will help support our global network infrastructure, handling both BAU issues and provide support for projects.

Ideal candidates should possess excellent customer service skills and be capable of working effectively both within a team and independently. Incident, change and problem management is a crucial aspect of this role, requiring regular updates to the business and through the service desk.

The team's responsibilities will be closely integrated with other teams within the Enterprise Services department. Therefore, it is essential that you can establish strong connections with other technical team members in IT and the desktop support teams.

Key Responsibilities

• Provide network support for Aberdeen's global network and Cloud environments.

• Configure and deploy both physical and virtual network devices and services.

• Perform network maintenance and system upgrades, including patches, hot fixes, and security updates.

• Monitor network performance to ensure stability and availability and track system resource utilisation, trends, and capacity planning.

• Offer 2nd and 3rd line support and troubleshooting to resolve network issues.

• Adhere to established configuration and change management policies to ensure changes to the network infrastructure are well-managed and approved.

• Implement security tools, policies, and procedures in collaboration with the company's security team and coordinate with vendors and other IT personnel to resolve technical issues.

About the Candidate

The ideal candidate will possess the following:

• Proven hands-on network experience supporting LAN and WAN technologies across branch offices, data centres, and Azure environments.

• Knowledge of Azure Firewalls, NSG Groups, Checkpoint Firewalls, Palo Alto Firewalls, IPS devices, Cisco Meraki Wireless, load balancing technologies and SD-WAN technologies for both on-premises and cloud.

• Experience in deploying network resources through automation and deep understanding of networking routing protocols.

• Hands-on experience with network monitoring and diagnostic tools such as Azure Native Networking Monitoring Tools, SolarWinds NPM, NetFlow, ISE, and Wireshark.

• Familiarity with change management processes.

• Excellent oral and written communication skills, with the ability to interact effectively with end users, vendors, and technical staff.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.

At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help.

We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs:

• interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations.

The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network communications with business units and systems management, as well as vendors and/or consultants.

About the Role

We are looking for a Network Support Analyst to join our UK-based team in London. You will help support our global network infrastructure, handling both BAU issues and provide support for projects.

Ideal candidates should possess excellent customer service skills and be capable of working effectively both within a team and independently. Incident, change and problem management is a crucial aspect of this role, requiring regular updates to the business and through the service desk.

The team's responsibilities will be closely integrated with other teams within the Enterprise Services department. Therefore, it is essential that you can establish strong connections with other technical team members in IT and the desktop support teams.

Key Responsibilities

• Provide network support for Aberdeen's global network and Cloud environments.

• Configure and deploy both physical and virtual network devices and services.

• Perform network maintenance and system upgrades, including patches, hot fixes, and security updates.

• Monitor network performance to ensure stability and availability and track system resource utilisation, trends, and capacity planning.

• Offer 2nd and 3rd line support and troubleshooting to resolve network issues.

• Adhere to established configuration and change management policies to ensure changes to the network infrastructure are well-managed and approved.

• Implement security tools, policies, and procedures in collaboration with the company's security team and coordinate with vendors and other IT personnel to resolve technical issues.

About the Candidate

The ideal candidate will possess the following:

• Proven hands-on network experience supporting LAN and WAN technologies across branch offices, data centres, and Azure environments.

• Knowledge of Azure Firewalls, NSG Groups, Checkpoint Firewalls, Palo Alto Firewalls, IPS devices, Cisco Meraki Wireless, load balancing technologies and SD-WAN technologies for both on-premises and cloud.

• Experience in deploying network resources through automation and deep understanding of networking routing protocols.

• Hands-on experience with network monitoring and diagnostic tools such as Azure Native Networking Monitoring Tools, SolarWinds NPM, NetFlow, ISE, and Wireshark.

• Familiarity with change management processes.

• Excellent oral and written communication skills, with the ability to interact effectively with end users, vendors, and technical staff.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.

At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help.

We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

Looking to speak with Network Support Engineers (Green Badge clearance) for immediate contract requirements, 12 months initially with a view to extending for another 6-12 paying around the £750 mark per day.


Ideally within commutable distance of Cheltenham as these roles are 5 days onsite per week but also open to.

WHJS1_UKTJ

2nd Line Technical Support Analyst

Hybrid role - 2 days per week on site, 3 days WFH

A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career.

This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support.

WHJS1_UKTJ

Network Support Analyst – Hybrid (Harrogate) – Up to £27,500

The Role:
As a Network Support Analyst, you'll play a key part in maintaining network services. You'll troubleshoot issues, support end users, and help ensure the smooth day-to-day operation of IT systems.

What We're Looking For:

• Some experience working in an IT support or infrastructure environment

• Basic knowledge of networking principle.

About Us

We are the UK network service provider making digital infrastructure simple.

Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice.

We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. And our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.

The Role

We are looking for a Network Support Engineer to join our Operational Support Team, currently managing and maintaining wired & wireless private mobile networks. This role is responsible for providing technical support, managing ITSM Incident resolutions, hardware configurations, and technical administration databases to ensure the smooth operation of our network infrastructure with a focus on SLA achievement and network availability targets.

Requirements

Key Responsibilities

• Working with the wider support teams and remote field engineers in fault finding and resolution of issues across our deployed networks.
• Configuration of equipment including wireless controllers, switches and routers.
• Ensuring all faults are tracked, documented and resolved according to our customer SLAs, operational and business targets.
• Ensure documentation in the form of site records, processes and procedures are maintained in our Business Systems and CMDB.
• Remote Support and management of onsite field engineers.
• Onsite investigation and replacement of core network equipment and testing will be a requirement.
• Reacting to alerts from Network Monitoring Systems and pro-active management of the offshore service management team for escalations and 3rd line incident management.
• Provide technical support to internal and external clients, addressing network-related issues promptly and efficiently.
• Support our outsourced service suppliers and act as point of contact for all network related issues to ensure efficiency in the IPCM process.
• Manage and maintain network configurations, ensuring optimal performance and security.
• Perform database administration tasks, including monitoring, troubleshooting, and maintenance.
• Collaborate with vendor and external service support team members to resolve complex technical issues.
• Ensure compliance with ITIL processes and best practices in all support activities.

Essential Role Requirements & Skillset

• Proven experience in Mobile Telco/IT technical support and network concepts e.g. ITIL Foundation
• Experience with BBU controllers and Core Network Switching particularly Cisco, Meraki, Rukus, Nexus, Juniper and Ubiquiti UniFi products.
• Strong understanding of configuration management principles.
• Experience in technical database administration and related tasks.
• Strong communication skills, with the ability to explain technical concepts to non-technical users to communicate technical information clearly and effectively.
• Self-driven with the ability to work independently as well as collaboratively part of a team.
• Proficiency in using IT systems and software for documentation and database management e.g. ITSM Tools, ServiceNow, Remedy, Configuration Management tools (CMDB), CRM Systems.
• Previous experience in a similar role

Qualifications and Training:

• Cisco Certified Network Associate (CCNA).
• ITIL Foundation certification.
• A full UK Driving licence would be beneficial

Benefits

• Competitve salary
• 25 days holiday which increases after 5 years service (1 day per year until 30 days)
• Group Personal Pension

• Life Assurance
• Income Protection Insurance
• Private Medical Insurance (PMI)
• Employee Assistance Programme
• Cycle-to-Work Scheme

And that’s just the beginning! We also provide:

• Free barista coffee at our Farringdon head office every morning
• Free gym onsite for employees including exercise classes at our Farringdon head office
• Rooftop picnic area at our Farringdon head office
• Quarterly recognition rewards
• Free Eye Tests
• Flu vaccine vouchers

We’re pleased to have been certified by Great Place to Work