2,049 Networking jobs in the United Kingdom

Networking Consultant

Salary: 65k basic + 6k car allowance + 10% bonus + 10% DV allowance (Total Compensation > 80K)

Basingstoke: Hybrid circa 2 / 3 days a week on site

Security Clearance: Needs SC Clearance to start and willingness to go through DV Clearance

A global IT Consultancy are looking a Networking Consultant to work within their growing secure Defence and National Security sector.

This role is highly customer facing, and involves providing technical leadership within a project, understanding the business and technical requirements being responsible for producing the relevant design collateral, including passing any governance reviews, and ensure effective technical delivery of the solution.

Your transferable skills and experience:

• Demonstrable experience of understanding the customers business and technical requirements and issues and producing solid network solutions.
• Demonstrable design experience in proposing and utilizing technologies from multiple global network vendors (e.g. Cisco and Juniper), including production of quality technical documentation for delivery and solution support.
• Strong technical networking knowledge with industry recognized network certifications such as Cisco CCNA/CCNP, Juniper JNCIA-Design or JNCIA-Junos.
• Able to create non-standard solutions that may incorporate any of the following: LAN, WAN, WiFi, VPN, Voice, Video, Cyber and Security technologies. Liaise with others in the Program team where solutions cross responsibility borders.
• Solid understanding of project end to end life cycle, through initial requirements gathering to Operational Acceptance into Service, including good commercial and financial awareness in terms of understanding risks and dependencies associated with any delivery project.
• Able to support project and programme management with any reporting, and to ensure timely project delivery that meets the customers expectation.
• Excellent communications skills with multiple stakeholders, able to take ownership and responsibility and make quick decisions. Ability to communicate calmly and concisely with the Customer.
• Ideally with previous experience working within the UK defence sector.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Client Partner at NTT DATA, you'll take on the exciting challenge of driving sales and building strong relationships with our clients. You'll become our clients' trusted advisor for Networking Managed Services, identifying and closing deals that not only meet but exceed their needs. Your day will involve collaborating with our internal teams, such as Client Managers and pre-sales architects, to deliver comprehensive solutions.
You'll be at the forefront of generating demand for our Networking Managed Services, guiding clients to understand how our solutions can add significant value to their operations. Through proactive engagement, you'll address any objections clients may have, ensuring they see the benefits of transitioning to managed services. You'll allocate your time strategically between nurturing existing clients and exploring new opportunities to grow our client base.
Building strong, long-term relationships with clients is crucial. You'll work closely with client leaders to understand their business requirements and competitive landscape, crafting solutions that align with their goals. Your expertise will help you construct and negotiate managed services deals that are win-win for both our clients and NTT DATA.
Your role won't end at the sale-you'll continue to work with delivery teams to ensure that our solutions are implemented smoothly and meet client expectations. You'll serve as the initial escalation point for any challenges, driving the right outcomes and maintaining client satisfaction. Your partnerships with internal teams will ensure that we deliver high-value services opportunities.
As a Networking Client Partner, you'll get the chance to work with some of the biggest global organizations, helping them adopt new business models in a rapidly evolving digital landscape. You'll have the opportunity to share best practices within our teams, contributing to the continuous improvement of our services.
**To thrive in this role, you need to have:**
+ In-depth knowledge of network security principles and products.
+ Understanding of broader IT infrastructure components, including servers, storage, virtualization, and DATA centers.
+ Ability to position NTT DATA's service offerings across multiple technology domains (Networking Managed Services, Support Services, Consulting Services, Technical Services.)
+ Proven track record of managing the entire sales process from opportunity identification to contract negotiation.
+ Demonstrated experience selling managed services solutions to large enterprise accounts, involving complex multi-year contracts.
+ Strong negotiation and legal knowledge to handle contracting and terms discussions.
+ Strong business acumen, including the ability to understand financial statements and metrics.
+ Excellent client-centric problem-solving skills.
+ Experience building strong relationships with clients, particularly at the executive level.
+ Bachelor's degree in a technical or sales field, or equivalent experience.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Software Engineer, Networking - Anza 

Who We Are

At Anza, we're at the forefront of blockchain technology, developing the Agave client to enhance the Solana ecosystem — a blockchain designed for rapid growth without compromising security or scalability. We pioneer advanced solutions to meet the evolving demands of decentralized applications.

The Role

As a Software Engineer specializing in the networking stack, you will play a critical role in fortifying Anza's Agave client and the broader Solana network. Your work will directly contribute to the efficiency and reliability of our blockchain infrastructure, ensuring seamless communication and data propagation across the network. You will focus on the gossip protocol and block delivery mechanisms, ensuring they are optimized for performance, secure against potential threats, and scalable to accommodate future growth.

Responsibilities

• Develop and Optimize Networking Protocols: Design, implement, and optimize the gossip and block delivery protocols to enhance the overall performance of the Solana network.
• Ensure Network Security: Identify and mitigate potential security vulnerabilities within the networking stack, ensuring robust protection against emerging threats.
• Scalability and Performance: Work on improving the scalability of the network to handle increasing transaction volumes and node participation without compromising on performance.
• Testing and Validation: Create and execute comprehensive tests to validate the reliability and efficiency of the networking stack, including stress tests, fault injection, and performance benchmarking.
• Collaboration: Collaborate with cross-functional teams, including core protocol engineers, security experts, and infrastructure teams, to ensure the seamless integration and functioning of the networking components.
• Documentation and Code Review: Maintain thorough documentation of the networking protocols and conduct peer code reviews to uphold high standards of code quality and consistency.

Requirements

What You'll Bring

• Experience: A Bachelor's degree in Computer Science, Engineering, or equivalent practical experience and 3+ years of hands-on experience with core infrastructure software and distributed systems.
• Technical Expertise: Strong proficiency in systems programming languages such as Rust or C++. Experience with networking protocols and distributed systems. Deep understanding of TCP/IP networking, architecture, and principles underlying distributed systems.
• Problem-Solving Skills: Ability to analyze complex systems, identify potential issues, and develop effective solutions.
• Security Mindset: Knowledge of common security threats and best practices in network security.
• Performance Optimization: Experience with performance profiling and optimization techniques.
• Collaboration and Communication: Excellent teamwork and communication skills, with the ability to work effectively in a collaborative environment.

Preferred Qualifications

• Familiarity with Linux, systems automation tools, and systems architecture.
• A knack for designing secure protocols, software, and algorithms that minimize trust requirements.
• Active participation in Bitcoin/Ethereum/Blockchain projects or the open-source community is highly desirable.

Benefits

Why Join Anza?

We offer a dynamic, fast-paced environment where innovation and problem-solving are at the heart of everything we do. Here, your work will have a direct impact on the security and scalability of blockchain technology, contributing to the foundation of decentralized applications worldwide.

We're excited to welcome individuals who share our passion for pushing the boundaries of blockchain technology. If you're ready to take on the challenge and contribute to the next generation of blockchain infrastructure, we'd love to hear from you.

The salary range for US-based candidates will be determined throughout the interview process depending on experience, skill, and location. Candidates should anticipate an annual base salary (not including incentive compensation or other benefits) of $150,000 USD to $275,000 USD.

Who are we?

IOG, is a technology company focused on blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and  sustainability. 

Our projects include the Cardano blockchain, as well as other products in the areas of decentralized finance (DeFi), governance, and identity management, aiming to advance the capabilities and adoption of blockchain and Web3 technology globally.

What the role involves:

As a Software Engineer at IOE you are responsible for writing high-quality code for our products. You have the exciting challenge of working with cutting-edge research and technology with a focus on the market's needs. To support you on this challenge, our products have software architects, product managers, project managers, formal methods specialists and QA test engineers, with whom you must communicate professionally, effectively and efficiently.

• Follow Agile software development practices
• Work with teams across multiple time zones
• Work independently on software development tasks
• Be proactive and require minimal supervision or mentoring to complete tasks
• Review specifications produced by architects and formal methods specialists
• Contribute to the design of algorithms
• Write clean, straightforward, efficient code that satisfies previously agreed acceptance criteria and specifications
• Commit often and submit small pull requests frequently
• Cover your code with unit, property and integration tests when applicable
• Review the pull requests of your team mates
• Fix bugs in your own code and in legacy code from others
• Be available for emergency fixing of severity 1 issues on deployed products
• Integrate software components and third-party libraries
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Write documentation for the code
• Write technical user manuals
• Be knowledgeable of distributed and concurrent computation
• Be knowledgeable of the basics of cryptography

Requirements

Who you are:

• Degree in Computer Science is desirable but not essential  
• A minimum of 2-4 years development experience (professional or otherwise) using Haskell
• Experience working with Git and Git workflow
• Practical experience with Agile software development methods
• Knowledge of functional and object-oriented programming paradigms
• Write idiomatic code that satisfies the acceptance criteria of a given task
• Write tests (unit tests, property tests) that provide sufficient and non-superfluous efficient code coverage.
• Document code and APIs concisely and unambiguously
• Break down tasks into sub-tasks that are completable in a short amount of time and report completion as required by managers
• Pragmatically adhere to software engineering principles (modularity, incremental development, no premature optimization, no feature creep, no speculative generality, .)

Network expertise

• Experience developing critical systems
• Experience in monitoring of network performance of distributed systems
• Extensive knowledge of TCP/IP protocol
• Practice of carrying analysis & monitoring of network applications
• Experience in using data analytical skills to convey performance characteristics to stakeholders
• Practical experience with issues related to latency and throughput

Haskell expertise

• Experience profiling Haskell systems
• Good understanding of Quickcheck/Hedgehog and property testing.
• Good understanding of concurrent programming / concurrency.
• Good understanding of call-by-need, memoization and lazy evaluation.
• Familiar with frameworks/libraries such as: 
• network, stm, async, pipes/conduit, aeson, optparse-applicative 
• Proficiency with advanced FP techniques such as: 
• Advanced functional data structures, Dependent types, Extensible effects, Generic programming, Streaming, Type-level programming
  

Are you an IOGer?

Do you find yourself questioning the status quo? Do you tinker with ideas and long to turn those ideas into solutions? Are you able to spark thoughtful debates, bringing out the inquisitiveness in others? Does the promise of continuously growing excite you? Then get ready to reimagine everything you thought wasn’t possible because that’s what it means to be an IOGer - we don’t set limits, we break them. 

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO 

At IOG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our client, a leading telecommunications provider, is seeking a highly skilled Principal Network Engineer with expertise in Optical Networking. This is a fully remote role, allowing you to contribute to our advanced network infrastructure projects from anywhere in the UK. You will be responsible for the design, implementation, and optimization of high-capacity optical transport networks, ensuring reliability, performance, and scalability. Key duties include developing detailed network designs for DWDM, OTN, and other optical technologies. You will evaluate new optical hardware and software solutions, conducting proof-of-concept trials and making technical recommendations. The Principal Network Engineer will troubleshoot complex network issues, conduct performance analysis, and develop strategies for network evolution. A deep understanding of optical transmission principles, including wavelength division multiplexing (WDM), coherent optics, and network synchronization, is essential. Experience with routing protocols (e.g., BGP, OSPF) and IP/MPLS networks as they relate to optical transport is also critical. You will collaborate with cross-functional teams, including planning, operations, and vendor management. The ideal candidate will possess a Bachelor's or Master's degree in Electrical Engineering, Telecommunications, or a related field, with a proven track record in designing and managing large-scale optical networks. Strong analytical, problem-solving, and communication skills are required. This is an excellent opportunity to leverage your expertise in a critical area of telecommunications infrastructure and contribute to the delivery of cutting-edge network solutions.

Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.



We areu202fthe ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.



Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe thatu202fextraordinary support is critical to customer success.



As a customer focused Advanced Cloud Engineer, you are theu202fprimary engineering contact accountable for your customeru2019s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.



This role is flexible in that you can work up to 50% from home.



Microsoftu2019s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



**Responsibilities**



Technically Oriented

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.

Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.

Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.



Customer Solution Lifecycle Management

Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.

Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.

Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.



Relationship/Experience Management

Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.

Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.

Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.



**Qualifications**



Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND experience in technology industry, cloud, technical support, and/or customer experience engineering



o OR equivalent experience.

Demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.

Experience with being on-call and driving mitigation for mission critical incidents.



Preferred Qualifications:

Technical Skills: Demonstratedu202fhands-on experience with Subject Matter Expert level expertise in one or moreu202fof the following Cloud technologies:

o Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability

o Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML

o Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.

o Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.

Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customeru2019s needs to the proper channels. Take ownership and work towards a resolution.

Customer Obsession: Passion for customers and focus on delivering the right customer experience.

Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.



The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.



We areu202fthe ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.



Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe thatu202fextraordinary support is critical to customer success.



As a customer focused Advanced Cloud Engineer, you are theu202fprimary engineering contact accountable for your customeru2019s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience.



This role is flexible in that you can work up to 50% from home.



Microsoftu2019s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



**Responsibilities**



Technically Oriented

Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.

Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers. Develop and share insights and best practices with customers.

Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks). Acts as a mentor, shares knowledge, and contributes to the content and readiness strategy for the team.



Customer Solution Lifecycle Management

Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.

Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.

Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.



Relationship/Experience Management

Act as voice of customers and synthesize product feedback from strategic customers to provide input on business plans developed by the product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features.

Partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues.

Collaborate with stakeholders to deliver solutions to strategic customers and develop mechanisms that improve customer health and reduce the turnover time.



**Qualifications**



Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND experience in technology industry, cloud, technical support, and/or customer experience engineering



o OR equivalent experience.

Demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.

Experience with being on-call and driving mitigation for mission critical incidents.



Preferred Qualifications:

Technical Skills: Demonstratedu202fhands-on experience with Subject Matter Expert level expertise in one or moreu202fof the following Cloud technologies:

o Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability

o Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML

o Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.

o Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.

Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customeru2019s needs to the proper channels. Take ownership and work towards a resolution.

Customer Obsession: Passion for customers and focus on delivering the right customer experience.

Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.



The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**The team you'll be working with:**
This Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to the client to ensure that their IT infrastructure and systems remain operational by working with the NOC to resolve technical incidents and restoring service to the client by managing incidents to resolution.
This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required. Based on a client site in Westhampnett, Chichester, West Sussex you will be part of a small team responsible for supporting the customers Network - looking for applicants who live within 60 minutes of this location.
**What you'll be doing:**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Work with the NOC team based in Prague to resolve incidents.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimisation.
+ Updates existing network drawings or creates new ones.
+ Identifies opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering disaster recovery functions and tests.
+ Performs any other related task as required.
+ Standby every 1 in 3 weeks. Standby requires that you are not more than 90 minutes away from the clients site.
**What experience you'll bring:**
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurised environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Additional skills proficiency such as (but not limited to):**
+ Fortinet Firewalls / Cisco Nexus switches, Cisco Catalyst/ Cisco WLAN controllers/ / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGrP / Network address translation / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor.
+ Working in an ITSM environment
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ CCNA or working towards CCNA.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience with troubleshooting and providing the support required in network / DATA center / systems / storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, DATA Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
Based on a client site in Westhampnett, Chichester, West Sussex you will be part of a small team responsible for supporting the customers Network, you must live within 30 minutes of this location.
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ CCNA or working towards CCNA
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.