1 Nhs Greater Glasgow And Clyde jobs in Glasgow
Remote Clinical Support Specialist
G3 8UL Glasgow, Scotland
£30000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client is seeking a dedicated and compassionate Remote Clinical Support Specialist to join their expanding healthcare team. This fully remote position is crucial for providing essential support to healthcare professionals and patients, ensuring the smooth delivery of healthcare services. You will be a key point of contact, offering guidance, troubleshooting, and administrative assistance, all from your remote work location. This role requires excellent communication skills, a strong understanding of healthcare processes, and a commitment to patient care.
Responsibilities:
Responsibilities:
- Provide remote technical and clinical support to healthcare providers using our client's software and services.
- Respond to inquiries via phone, email, and chat, offering timely and accurate solutions to clinical and operational challenges.
- Troubleshoot and diagnose issues related to medical devices, software applications, and patient data management.
- Guide users through complex clinical workflows and system functionalities.
- Escalate unresolved issues to appropriate technical or clinical teams, ensuring thorough documentation.
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the CRM system.
- Assist with patient onboarding and training on remote monitoring equipment or telehealth platforms.
- Contribute to the development of support documentation, FAQs, and training materials.
- Stay updated on healthcare regulations, industry best practices, and product updates.
- Collaborate with product development and quality assurance teams to provide feedback on system performance and user experience.
- Advocate for patient safety and quality of care in all support interactions.
- Relevant healthcare qualification (e.g., Nursing, Allied Health Professional) or equivalent experience in a clinical support role.
- Proven experience in a customer support, technical support, or clinical liaison role, preferably within the healthcare technology sector.
- Familiarity with Electronic Health Records (EHR), telehealth platforms, or medical device support.
- Excellent verbal and written communication skills, with the ability to explain technical and clinical information clearly.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Proficiency in using CRM software and remote support tools.
- Ability to work independently, manage a varied workload, and meet response time targets in a remote setting.
- A compassionate and empathetic approach to patient and provider support.
- Must be comfortable and proficient working in a fully remote environment.
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