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Service Advisor - BMW Cambridge

In the heart of the after-sales department, Service Advisors are committed to delivering outstanding and trusted experiences for their customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in their Retail Centre.

Monday to Friday 08:00 - 18:00 with 1 hour lunch

1 in 3 Saturdays 08:30- 13:00

Basic salary £31,000 plus bonus (OTE £40,000 plus)

The Job

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

About you

You will have previous experience working as a service advisor in the motor trade with excellent communication skills and the ability to engage effectively with customers and colleagues. You will be skilled at identifying customer needs and opportunities for upselling, with excellent time management skills and the ability to work under pressure.

• Must hold a valid UK driving licence

Benefits

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover

Our Process

When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.

Service Advisor – Independent Garage

We are a well-established independent garage seeking a Service Advisor to join our friendly and professional team. This role is perfect for someone who thrives in a customer-focused environment and enjoys ensuring that every client receives excellent service from start to finish. If you have experience in customer service, administration, or the motor trade, we'd love to hear from you.

Key Responsibilities:

• Be the first point of contact for customers, handling enquiries by phone, email, and in person
• Book in vehicles for service, MOT, and repairs, managing workshop diaries and schedules effectively
• Provide clear updates to customers on vehicle progress, costs, and timescales
• Upsell additional products and services where appropriate to enhance customer satisfaction and workshop profitability
• Prepare accurate job cards, estimates, and invoices
• Maintain up-to-date and compliant customer and vehicle records

Candidate Requirements:

• Strong organisational and administration skills
• Excellent communication skills with a confident, customer-first approach
• IT literate with experience using Microsoft Office (Word, Excel, Outlook)
• Previous experience as a Service Advisor, Service Receptionist, or Administrator in the motor trade is desirable but not essential

Benefits:

• Basic Salary: £30,000 – £5,000 (dependent on experience)
• Hours: Monday – Friday, 8.00am – 5.30pm
• No weekends – enjoy a healthy work-life balance
• Onsite parking available
• Career progression with training and development opportunities
• Supportive and relaxed working environment
• Company pension scheme

This is an excellent opportunity to join a respected independent garage where your customer service skills will be valued and your career can grow.

Apply now to become a key part of our service team and take the next step in your automotive career.

Job Types: Full-time, Permanent

Pay: £30,00 00- 5,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person

Type:

Full-time

Length:

Permanent

Salary:

Competitive Salary

About Us

The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 18 locations across Kent, Sussex and Essex and around 450 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS

Description

Your role will be to receive customers and their vehicles, in a friendly and professional manner, plus discuss and confirm their requirements. You will also take responsibility for the customer relationship whilst their vehicle is in for a service or repair.

To be considered for this role, you must be an experienced Service Advisor and have fantastic customer service skills. Ideally, you will be very friendly, get a buzz out of building new and lasting relationships with our customers and ideally have team leading experience. You will also enjoy using your sales skills to sells other products and services that the customers may want or need.

You will be very influential, kind and thorough with everything you do and have the customers' best interests at heart.

Benefits

You will be part of a varied and progressive dealer group with opportunities for progression and development.

We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.

If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.

**Please note only applicants successfully shortlisted for interview will be contacted**

• Progression Available
• Training & Development Opportunities
• Main Dealership Benefits Including Employee Discounts
• Competitive salary
• Work for a main dealership

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Competitive salary starting from £27,700, with the potential to earn up to £0,000 through bonuses.
• 24 days of holiday per year (excluding bank holidays), increasing with length of service.
• A day off on your birthday!
• Opportunities to buy and sell additional holiday, and spread the cost of technical goods, days out, and holidays through salary.
• Staff Purchase Scheme for cars, motorbikes, and EV charging.
• Medical Health Cash Plan Scheme and Enhanced Parental Benefits.
• Job Shadowing Scheme to help you develop your skills.

• A working experience within a Customer Service role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle.
• Handling complex customer issues professionally.
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Supporting customers through multiple communication methods – such as phone and email.
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Competitive salary plus monthly commission (up to £350).
• Monday to Friday – no Saturday working.
• 22 days annual leave plus 8 bank holidays.
• Opportunity to work in a supportive and professional dealership environment.

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Competitive basic salary of £30,000 with a realistic OTE of up to £8,000
• Opportunity to work with a prestigious vehicle brand
• Outstanding reputation for quality and customer satisfaction
• Clear long-term career progression pathways
• Supportive and professional team environment

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Starting salary between £28-32,000 per annum (negotiable pending experience).
• 20 days annual leave plus the 8 bank holidays.
• Workplace pension scheme.
• Access to further training/development.
• Fantastic long-term career prospects with a highly rated local family-run business that are winners of The Good Garage Scheme awards every year since 2013, as well as members of the IGA & Trust My Garage Associations.
• Working hours from 8/8:30am-5:30pm Monday to Friday. No weekends!

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Progression Available
• Training & Development Opportunities
• Main Dealership Benefits Including Employee Discounts
• Competitive salary
• Work for a main dealership

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires