85 Office Equipment jobs in Bradford
Technical Support Lead
LS1 1UR Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking an experienced and proactive Technical Support Lead to join their dedicated customer service team. This fully remote position allows you to provide expert technical assistance and lead a team of support specialists from the comfort of your home. You will be responsible for ensuring timely and effective resolution of technical issues, managing support escalations, and contributing to the continuous improvement of support processes and documentation. This role requires strong technical acumen, excellent problem-solving skills, and exceptional customer service orientation. You will be a key point of contact for complex technical queries, ensuring customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of Technical Support Specialists, providing guidance, training, and performance feedback.
- Oversee the day-to-day operations of the technical support function, ensuring service level agreements (SLAs) are met and exceeded.
- Act as an escalation point for complex technical issues, providing advanced troubleshooting and resolution.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support ticket queues, ensuring prompt and efficient response and resolution times.
- Identify recurring technical issues and collaborate with development and product teams to implement long-term solutions.
- Contribute to the development and implementation of support policies and procedures.
- Analyze support metrics and trends to identify areas for improvement and report on team performance.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Stay up-to-date with product updates, new technologies, and industry best practices in technical support.
- Train new team members on support processes, tools, and product knowledge.
- Manage relationships with third-party vendors for support-related tools or services.
- Foster a collaborative and supportive team environment.
- Proven experience in a technical support role, with at least 2-3 years in a lead or supervisory capacity.
- Strong understanding of IT infrastructure, networks, operating systems (Windows, macOS, Linux), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to lead and motivate a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Ability to work independently and manage priorities effectively in a remote setting.
- Relevant technical certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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0
Senior Technical Support Engineer
LS1 1AA Leeds, Yorkshire and the Humber
£35000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their established team. This role is critical in providing advanced technical assistance and ensuring the seamless operation of our client's software solutions for a diverse customer base. You will be the go-to expert for complex technical issues, working hands-on to diagnose, troubleshoot, and resolve problems efficiently. This is an office-based position located at our **Leeds, West Yorkshire, UK** facility, offering direct collaboration with product development and quality assurance teams.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support for our suite of software products via phone, email, and in-person (when required).
- Diagnose, troubleshoot, and resolve complex hardware, software, and network-related issues for customers.
- Escalate unresolved issues to appropriate internal teams (e.g., development, QA) with detailed diagnostic information.
- Develop and maintain comprehensive technical documentation, including user guides, FAQs, and troubleshooting articles.
- Train and mentor junior technical support staff, sharing knowledge and best practices.
- Replicate customer environments to effectively test and debug reported issues.
- Analyze support tickets to identify trends and recurring problems, providing feedback for product improvement.
- Participate in product testing and provide feedback from a support perspective.
- Contribute to the continuous improvement of support processes and tools.
- Ensure high levels of customer satisfaction by providing timely, accurate, and professional support.
- Minimum of 5 years of experience in a technical support or systems administration role, preferably within a software company.
- In-depth knowledge of Windows and Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, firewalls, VPNs).
- Proficiency in scripting languages (e.g., Bash, Python, PowerShell) for automation and troubleshooting.
- Experience with SQL databases and troubleshooting database connectivity issues.
- Excellent analytical and problem-solving skills with a methodical approach to issue resolution.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) and remote support tools.
- A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Ability to work effectively as part of a dedicated, in-office team.
This advertiser has chosen not to accept applicants from your region.
1
Senior Technical Support Engineer
LS1 5RU Leeds, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a growing technology solutions provider, is seeking an experienced Senior Technical Support Engineer to join their dedicated team. This role is pivotal in ensuring exceptional customer service and rapid resolution of complex technical issues. The position is based in **Leeds, West Yorkshire, UK**, with a hybrid working arrangement.
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for a range of hardware and software products.
- Diagnose and resolve complex technical issues reported by customers, escalating when necessary.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support staff, sharing technical expertise and best practices.
- Identify recurring technical issues and collaborate with development and QA teams to implement long-term solutions.
- Manage customer escalations, ensuring timely and effective resolution while maintaining high levels of customer satisfaction.
- Contribute to the improvement of support processes and tools.
- Act as a subject matter expert for specific product lines or technical areas.
- Participate in on-call rotation as required.
- Assist in the testing and deployment of new software releases and patches.
- Proactively monitor system performance and identify potential issues.
- Communicate technical information clearly and concisely to both technical and non-technical audiences.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Strong diagnostic and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and as part of a team.
- Experience troubleshooting hardware and software issues in a corporate environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
- Must be eligible to work in the UK.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative business solutions, is looking for a highly skilled Senior Technical Support Specialist to join their dedicated team in Leeds, West Yorkshire, UK . This role is crucial in ensuring our customers receive prompt, effective, and high-quality technical assistance for our complex software products. You will be responsible for troubleshooting intricate issues, providing expert guidance, and contributing to the continuous improvement of our support services.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and ticketing systems, resolving complex hardware and software issues.
- Diagnose and troubleshoot technical problems related to our proprietary software applications, operating systems, and network configurations.
- Escalate unresolved issues to the appropriate internal teams (e.g., development, engineering) and follow up to ensure resolution.
- Create and maintain comprehensive technical documentation, knowledge base articles, and user guides.
- Mentor and train junior support staff, sharing technical expertise and best practices.
- Identify recurring issues and trends, providing feedback to product development and QA teams for product improvement.
- Manage customer expectations and ensure timely and satisfactory resolution of support tickets.
- Participate in the testing and rollout of new software versions and updates.
- Contribute to the development and implementation of support processes and tools.
- Assist with system administration tasks as needed, including user account management and system monitoring.
- Proven experience (5+ years) in a technical support or helpdesk role, with a strong focus on software troubleshooting.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, VPNs), and common software applications.
- Experience with SQL databases and basic scripting (e.g., PowerShell, Bash) is highly desirable.
- Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
- Strong customer service orientation and the ability to communicate technical information clearly and concisely to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to work independently and as part of a team in a hybrid work model.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- A proactive attitude towards learning and adapting to new technologies.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Engineer
LS1 2EX Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is searching for a highly skilled Senior Technical Support Engineer to join their fully remote global support team. Based conceptually in Leeds, West Yorkshire, UK , this role offers the flexibility to work from any location within the UK. You will be a key point of contact for clients, providing advanced technical assistance, troubleshooting complex issues, and ensuring the seamless operation of our client's sophisticated software products.
This position demands a proactive and analytical individual with a proven ability to diagnose and resolve intricate technical problems across diverse IT environments. You will handle escalated support tickets, work closely with development and product management teams, and contribute to the creation of knowledge base articles and support documentation. Your expertise will be crucial in maintaining high levels of customer satisfaction and ensuring the reliability and performance of our software portfolio. This is an excellent opportunity to advance your career in a challenging and rewarding remote role.
Key responsibilities include:
We require candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support role, with at least 2 years in a senior or lead capacity, is essential. Proven experience supporting complex enterprise software applications is a must. Strong diagnostic and problem-solving skills, coupled with excellent communication and interpersonal abilities, are critical for effective remote client interaction. Familiarity with SQL, scripting languages (e.g., Python, PowerShell), and cloud platforms (AWS, Azure) is highly desirable. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. This role offers the chance to make a significant impact from a remote setting, supporting clients of our esteemed software company based in Leeds, West Yorkshire, UK .
This position demands a proactive and analytical individual with a proven ability to diagnose and resolve intricate technical problems across diverse IT environments. You will handle escalated support tickets, work closely with development and product management teams, and contribute to the creation of knowledge base articles and support documentation. Your expertise will be crucial in maintaining high levels of customer satisfaction and ensuring the reliability and performance of our software portfolio. This is an excellent opportunity to advance your career in a challenging and rewarding remote role.
Key responsibilities include:
- Providing advanced technical support and troubleshooting for enterprise software applications via remote channels (phone, email, chat, remote desktop).
- Diagnosing and resolving complex software issues, including bugs, configuration problems, and integration challenges.
- Managing and prioritizing escalated support tickets, ensuring timely resolution within service level agreements (SLAs).
- Collaborating effectively with engineering, QA, and product management teams to identify root causes and implement solutions.
- Creating and maintaining comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Guiding and mentoring junior support engineers, sharing expertise and best practices.
- Participating in on-call rotation to provide 24/7 support coverage as needed.
- Identifying trends in customer issues and providing feedback to product development teams for future improvements.
- Assisting with the deployment and configuration of software solutions for clients remotely.
- Ensuring a high level of customer satisfaction through responsive and effective technical support.
We require candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support role, with at least 2 years in a senior or lead capacity, is essential. Proven experience supporting complex enterprise software applications is a must. Strong diagnostic and problem-solving skills, coupled with excellent communication and interpersonal abilities, are critical for effective remote client interaction. Familiarity with SQL, scripting languages (e.g., Python, PowerShell), and cloud platforms (AWS, Azure) is highly desirable. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. This role offers the chance to make a significant impact from a remote setting, supporting clients of our esteemed software company based in Leeds, West Yorkshire, UK .
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer
BD1 1DT Bradford, Yorkshire and the Humber
£48000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their dedicated team in Bradford, West Yorkshire, UK . This pivotal role involves providing advanced technical assistance and resolution for complex customer issues across a range of our client's software and hardware products. The Senior Technical Support Engineer will serve as a point of escalation for challenging technical problems, ensuring swift and effective solutions that maintain high levels of customer satisfaction. Responsibilities include in-depth troubleshooting of intricate system malfunctions, analyzing log files, replicating customer environments, and diagnosing root causes. You will also be responsible for documenting technical solutions, contributing to the knowledge base, and collaborating closely with engineering and product development teams to feedback on product issues and improvements. A key aspect of this role is mentoring junior support staff, sharing expertise, and helping to elevate the overall technical capability of the support department. The ideal candidate possesses a Bachelor's degree in Computer Science, IT, or a related field, with a minimum of 5 years of experience in technical support, preferably in a senior or lead capacity. Strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities, are essential. Expertise in operating systems (Windows, Linux), networking protocols, database management, and specific product suites relevant to our client's offerings is required. A proactive approach to issue resolution and a commitment to delivering outstanding customer service are paramount for success in this role.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues.
- Act as an escalation point for challenging technical problems.
- Analyze system logs, diagnostic data, and user-reported issues.
- Diagnose and resolve software and hardware malfunctions.
- Document technical solutions and contribute to the knowledge base.
- Collaborate with engineering teams to resolve product defects.
- Mentor and provide technical guidance to junior support engineers.
- Ensure timely and effective resolution of customer tickets.
- Maintain high levels of customer satisfaction through expert support.
- Stay updated on product releases and technical advancements.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer
BD1 1AD Bradford, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software solutions provider, is seeking a dedicated Senior Technical Support Engineer to join their fully remote team. This role is crucial for ensuring exceptional technical assistance and problem resolution for their diverse client base.
As a Senior Technical Support Engineer, you will be the primary point of contact for complex technical issues reported by customers. You will diagnose, troubleshoot, and resolve software and hardware problems, providing timely and effective solutions. This position requires a deep understanding of the client's products, excellent diagnostic skills, and the ability to communicate technical information clearly and concisely to users with varying levels of technical expertise. You will also play a key role in identifying trends in support requests and contributing to product improvement efforts.
Key responsibilities include:
As a Senior Technical Support Engineer, you will be the primary point of contact for complex technical issues reported by customers. You will diagnose, troubleshoot, and resolve software and hardware problems, providing timely and effective solutions. This position requires a deep understanding of the client's products, excellent diagnostic skills, and the ability to communicate technical information clearly and concisely to users with varying levels of technical expertise. You will also play a key role in identifying trends in support requests and contributing to product improvement efforts.
Key responsibilities include:
- Providing advanced technical support to customers via email, phone, and chat.
- Diagnosing and resolving complex software and hardware issues for a range of clients.
- Documenting technical problems and their solutions in a knowledge base.
- Escalating unresolved issues to the appropriate internal teams (e.g., development, QA) with detailed information.
- Assisting in the creation and maintenance of technical documentation, FAQs, and user guides.
- Mentoring junior support staff and sharing expertise.
- Identifying recurring technical issues and providing feedback to product development and engineering teams.
- Proactively monitoring system performance and identifying potential issues before they impact users.
- Ensuring customer satisfaction by providing high-quality, timely, and professional support.
- Participating in on-call rotations as needed.
- Staying up-to-date with product updates, new features, and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4-5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience troubleshooting complex software and hardware problems.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proven ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Familiarity with scripting or basic programming knowledge is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Engineer
BD1 1AA Bradford, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is a leading provider of innovative SaaS solutions, dedicated to delivering exceptional customer experiences. We are looking for a highly motivated and skilled Senior Technical Support Engineer to join our fully remote global support team. This role is critical in providing advanced technical assistance to our customer base, resolving complex issues, and contributing to the continuous improvement of our product and support processes. You will be the go-to expert for challenging technical problems, collaborating closely with engineering and product teams to ensure customer satisfaction and product stability. The ideal candidate will possess a deep understanding of software troubleshooting, excellent diagnostic skills, and a passion for helping customers succeed.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via multiple channels (email, phone, chat, remote sessions).
- Diagnose, troubleshoot, and resolve complex technical issues related to our software products.
- Document technical issues, resolutions, and knowledge base articles to improve self-service support.
- Escalate unresolved issues to appropriate engineering or product teams, providing detailed information.
- Collaborate with engineering teams to identify product bugs and suggest improvements.
- Mentor and guide junior support engineers, sharing knowledge and best practices.
- Manage customer escalations effectively, ensuring timely and satisfactory resolutions.
- Contribute to the development and maintenance of support tools and systems.
- Analyze support trends to identify areas for product enhancement or proactive customer outreach.
- Champion customer success and advocate for customer needs within the organization.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or customer success role, preferably in a SaaS environment.
- Proven ability to troubleshoot complex software and hardware issues.
- Strong understanding of operating systems (Windows, macOS, Linux) and networking concepts.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent diagnostic, problem-solving, and analytical skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a passion for delivering outstanding service.
- Ability to work independently and manage time effectively in a fast-paced, remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer
LS1 4DG Leeds, Yorkshire and the Humber
£38000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their growing IT support team in Leeds, West Yorkshire, UK . This role offers a hybrid working arrangement, combining essential office-based collaboration with remote flexibility. You will be responsible for providing advanced technical assistance to clients, troubleshooting complex software and hardware issues, and ensuring the smooth operation of IT systems. The ideal candidate will possess a deep understanding of network infrastructure, operating systems, and common business applications, along with exceptional problem-solving abilities. You will act as a point of escalation for junior support staff, mentor team members, and contribute to the development of support documentation and knowledge bases. Responsibilities include diagnosing and resolving technical incidents, managing user accounts and permissions, performing system maintenance, and contributing to IT projects. A commitment to delivering outstanding customer service and maintaining high levels of user satisfaction is paramount. If you are an experienced Technical Support Engineer looking for a challenging and rewarding career move within a supportive team, we encourage you to apply.Location: Leeds, West Yorkshire, UK
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for software, hardware, and network issues.
- Diagnose and resolve complex technical problems escalated by the first-line support team.
- Manage and maintain IT infrastructure, including servers, workstations, and network devices.
- Administer user accounts, permissions, and access controls in Active Directory and other systems.
- Install, configure, and upgrade operating systems and application software.
- Develop and maintain comprehensive technical documentation, guides, and knowledge base articles.
- Perform regular system maintenance, updates, and security patching.
- Assist with IT project implementation and deployment activities.
- Mentor and provide guidance to junior technical support staff.
- Ensure timely resolution of support tickets and adherence to SLAs.
- Collaborate with other IT teams to resolve issues and improve system performance.
- Proactively identify potential IT issues and implement preventative measures.
- Deliver excellent customer service and maintain high levels of user satisfaction.
- Significant experience (4+ years) in a technical support or IT systems administration role.
- In-depth knowledge of Windows and macOS operating systems, server environments (e.g., Windows Server), and common business applications (e.g., Microsoft 365).
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with virtualisation technologies (e.g., VMware, Hyper-V).
- Proficiency in scripting languages (e.g., PowerShell) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience working in a hybrid or remote IT support model.
- Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is searching for a skilled and experienced Senior Technical Support Specialist to join their dynamic IT team based in Leeds, West Yorkshire, UK . This role is pivotal in providing advanced technical assistance and ensuring the smooth operation of our client's IT infrastructure. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, providing Tier 2 and Tier 3 support, and mentoring junior support staff. Key duties include managing support tickets, documenting technical solutions, collaborating with development and systems administration teams, and proactively identifying potential IT problems to prevent downtime. The ideal candidate will have a strong technical background with demonstrable experience in troubleshooting a wide range of IT systems. Proficiency in operating systems (Windows, macOS, Linux), network protocols, cybersecurity principles, and common business applications is essential. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly advantageous. Excellent problem-solving skills, a customer-focused attitude, and the ability to communicate technical information clearly to both technical and non-technical users are paramount. You should be adept at managing multiple priorities in a fast-paced environment and possess strong analytical skills. This hybrid role allows for a blend of on-site collaboration and focused remote work, offering flexibility while maintaining team cohesion. We are looking for an individual who is passionate about technology, dedicated to providing exceptional support, and eager to contribute to the efficiency and security of our IT operations. You will have the opportunity to work with cutting-edge technologies and play a key role in maintaining system integrity. The ability to train users and develop support documentation is also a key aspect of this role.
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