What Jobs are available for Office Software in Leeds?
Showing 96 Office Software jobs in Leeds
Technical Support Lead
LS1 1UR Leeds, Yorkshire and the Humber
£35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Technical Support Lead to join their growing team in Leeds, West Yorkshire, UK . This role combines hands-on technical support with leadership responsibilities, requiring an individual who can manage a team, resolve complex issues, and contribute to the improvement of support processes. You will be crucial in ensuring that our client's customers receive timely and effective technical assistance, fostering customer loyalty and satisfaction.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, overseeing daily operations and performance.
- Provide high-level technical support and troubleshooting for the company's software products and services.
- Handle escalated customer issues, ensuring swift and satisfactory resolution.
- Develop and maintain the knowledge base, creating technical documentation, guides, and FAQs for both internal teams and customers.
- Monitor support ticket queues and allocate resources effectively to meet service level agreements (SLAs).
- Identify trends in customer support issues and collaborate with product development and engineering teams to implement permanent solutions.
- Assist in the recruitment, training, and onboarding of new technical support staff.
- Implement and refine support processes and best practices to enhance efficiency and customer experience.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Stay up-to-date with product updates, new features, and industry best practices in technical support.
- Report on key support metrics, such as response times, resolution rates, and customer satisfaction scores.
- Act as a point of contact for major technical escalations and customer issues.
- Minimum of 4 years of experience in technical support or a related IT role, with at least 2 years in a leadership or supervisory capacity.
- Proven ability to lead and motivate a team.
- Strong technical aptitude with a deep understanding of software, hardware, and networking concepts.
- Experience with CRM systems and helpdesk ticketing software (e.g., Zendesk, ServiceNow).
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical issues clearly to both technical and non-technical users.
- Familiarity with (mention a relevant technology, e.g., SaaS platforms, cloud computing, specific operating systems) is highly desirable.
- Ability to manage multiple priorities and work effectively under pressure.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- A customer-centric mindset with a passion for delivering exceptional service.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
LS1 1UR Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their expanding customer service team in Leeds, West Yorkshire, UK . This role offers a hybrid working model, allowing for a blend of remote work and in-office collaboration.
As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our products and services. You will diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of technical systems.
Key Responsibilities:
Qualifications and Experience:
This is a fantastic opportunity for an IT professional looking to advance their career in a supportive and growing company. If you are passionate about technology and helping people, we encourage you to apply.
As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our products and services. You will diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of technical systems.
Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions to resolve their technical problems.
- Escalate complex issues to the appropriate internal teams when necessary.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain knowledge base articles and user guides.
- Identify recurring issues and provide feedback to product development teams for improvement.
- Provide proactive support and guidance to customers to prevent future issues.
- Stay current with product updates and new technologies.
- Contribute to a positive and collaborative team environment.
Qualifications and Experience:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and diagnostic skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work effectively both independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are an advantage.
- A proactive approach to problem-solving and a commitment to customer satisfaction.
- Must be eligible to work in the UK.
This is a fantastic opportunity for an IT professional looking to advance their career in a supportive and growing company. If you are passionate about technology and helping people, we encourage you to apply.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Lead
LS1 1UR Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking an experienced and proactive Technical Support Lead to join their dedicated customer service team. This fully remote position allows you to provide expert technical assistance and lead a team of support specialists from the comfort of your home. You will be responsible for ensuring timely and effective resolution of technical issues, managing support escalations, and contributing to the continuous improvement of support processes and documentation. This role requires strong technical acumen, excellent problem-solving skills, and exceptional customer service orientation. You will be a key point of contact for complex technical queries, ensuring customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of Technical Support Specialists, providing guidance, training, and performance feedback.
- Oversee the day-to-day operations of the technical support function, ensuring service level agreements (SLAs) are met and exceeded.
- Act as an escalation point for complex technical issues, providing advanced troubleshooting and resolution.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support ticket queues, ensuring prompt and efficient response and resolution times.
- Identify recurring technical issues and collaborate with development and product teams to implement long-term solutions.
- Contribute to the development and implementation of support policies and procedures.
- Analyze support metrics and trends to identify areas for improvement and report on team performance.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Stay up-to-date with product updates, new technologies, and industry best practices in technical support.
- Train new team members on support processes, tools, and product knowledge.
- Manage relationships with third-party vendors for support-related tools or services.
- Foster a collaborative and supportive team environment.
- Proven experience in a technical support role, with at least 2-3 years in a lead or supervisory capacity.
- Strong understanding of IT infrastructure, networks, operating systems (Windows, macOS, Linux), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to lead and motivate a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Ability to work independently and manage priorities effectively in a remote setting.
- Relevant technical certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Engineer
LS1 1UR Leeds, Yorkshire and the Humber
£40000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their fully remote, global support team. This pivotal role involves providing advanced technical assistance to clients, troubleshooting complex software and hardware issues, and ensuring the timely resolution of customer inquiries. You will be responsible for diagnosing and resolving intricate technical problems, escalating issues when necessary to engineering teams, and contributing to the development of knowledge base articles and support documentation. The ideal candidate will possess a deep understanding of IT systems, networking protocols, and troubleshooting methodologies. Experience with (Specify relevant technologies, e.g., cloud platforms, specific software suites, hardware diagnostics) is essential. You will also play a key role in identifying recurring issues and providing feedback to product development teams to drive improvements. This position requires exceptional analytical and problem-solving skills, coupled with strong communication and interpersonal abilities, as you will be interacting directly with customers worldwide. A commitment to providing outstanding customer service and a passion for technology are paramount. As a fully remote employee, you will manage your time effectively, maintain high productivity, and collaborate seamlessly with colleagues across different time zones. We are looking for individuals who are proactive, detail-oriented, and thrive in a fast-paced technical environment. Responsibilities include: acting as a primary point of contact for escalated support tickets, conducting in-depth system analysis, mentoring junior support staff, contributing to the continuous improvement of support processes, and ensuring customer satisfaction. This role, based remotely with support expectations for the **Leeds, West Yorkshire, UK** region, offers significant opportunities for professional development and career advancement within a leading technology company. We value individuals who are self-starters, possess a strong work ethic, and are dedicated to delivering high-quality technical support.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Team Lead
LS1 1AA Leeds, Yorkshire and the Humber
£32000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and proactive Technical Support Team Lead to manage their remote customer support operations. This is a fully remote position, perfect for a leader who excels at motivating and guiding a dispersed team to deliver exceptional technical assistance. You will be responsible for overseeing the daily operations of the technical support team, ensuring timely and effective resolution of customer issues related to our client's software products and services. Key duties include managing support queues, assigning tickets, monitoring team performance, providing technical guidance and coaching to team members, developing support documentation and knowledge base articles, and acting as a point of escalation for complex customer issues. The ideal candidate will have a strong background in technical support, a proven ability to lead and manage a team, and excellent communication and problem-solving skills. You should be adept at fostering a positive and collaborative team environment, even when working remotely. This role requires a commitment to continuous improvement, excellent customer service orientation, and the ability to adapt to evolving technological landscapes. If you are passionate about technology and helping others, and you thrive in a leadership role within a remote setting, this is an ideal opportunity for you.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a remote team of technical support specialists.
- Oversee daily support operations, including ticket assignment and workload management.
- Monitor team performance and key metrics (e.g., response times, resolution rates, customer satisfaction).
- Provide technical guidance, training, and coaching to team members.
- Develop and maintain comprehensive support documentation and knowledge base articles.
- Serve as an escalation point for complex technical issues.
- Implement and refine support processes to improve efficiency and effectiveness.
- Foster a positive, collaborative, and customer-focused team culture.
- Report on team performance and identify areas for improvement.
- Collaborate with other departments (e.g., Product Development, QA) to resolve customer issues.
- Proven experience in a technical support role, with at least 2 years in a supervisory or team lead capacity.
- Strong technical aptitude and troubleshooting skills, particularly with software applications.
- Experience managing remote teams is highly desirable.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using helpdesk software and ticketing systems.
- Ability to develop training materials and knowledge base content.
- Strong problem-solving and analytical abilities.
- Customer-centric mindset with a commitment to service excellence.
- Ability to work independently and manage time effectively in a remote environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer
LS1 1UR Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their fully remote support team. In this critical role, you will be responsible for providing advanced technical assistance to clients, resolving complex software and hardware issues, and ensuring the smooth operation of their IT systems. You will act as a point of escalation for challenging technical problems, offering expert guidance and solutions.
The ideal candidate will possess a deep understanding of IT infrastructure, networking protocols, operating systems (Windows, macOS, Linux), and common enterprise applications. You will have a proven ability to troubleshoot and diagnose intricate technical problems, often under pressure, and communicate technical information clearly and concisely to both technical and non-technical audiences. Strong customer service skills, patience, and empathy are essential. This is a remote position, requiring excellent time management, self-discipline, and the ability to work independently while collaborating effectively with colleagues through digital channels. Experience with ticketing systems, remote access tools, and knowledge base management is vital. Certifications such as CompTIA A+, Network+, or similar are highly desirable.
Responsibilities:
This fully remote position serves clients in and around **Leeds, West Yorkshire, UK**. Our client is committed to providing exceptional support and fostering a positive customer experience.
The ideal candidate will possess a deep understanding of IT infrastructure, networking protocols, operating systems (Windows, macOS, Linux), and common enterprise applications. You will have a proven ability to troubleshoot and diagnose intricate technical problems, often under pressure, and communicate technical information clearly and concisely to both technical and non-technical audiences. Strong customer service skills, patience, and empathy are essential. This is a remote position, requiring excellent time management, self-discipline, and the ability to work independently while collaborating effectively with colleagues through digital channels. Experience with ticketing systems, remote access tools, and knowledge base management is vital. Certifications such as CompTIA A+, Network+, or similar are highly desirable.
Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Act as an escalation point for junior support staff.
- Document technical solutions and create knowledge base articles.
- Manage and maintain IT support tickets, ensuring timely resolution.
- Conduct remote diagnostics and troubleshooting.
- Assist with IT system installations, configurations, and upgrades.
- Identify recurring technical issues and propose permanent solutions.
- Contribute to the continuous improvement of support processes and procedures.
- Stay up-to-date with the latest technologies and industry best practices.
This fully remote position serves clients in and around **Leeds, West Yorkshire, UK**. Our client is committed to providing exceptional support and fostering a positive customer experience.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer
LS1 1UR Leeds, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their expanding, fully remote support team. In this critical role, you will be responsible for providing advanced technical assistance to customers, troubleshooting complex hardware and software issues, and ensuring exceptional customer satisfaction. You will act as a point of escalation for Tier 1 and Tier 2 support issues, collaborating closely with development and operations teams to resolve challenging problems and identify root causes. This position requires a deep technical aptitude, excellent problem-solving skills, and a passion for helping customers succeed.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a proven track record of handling complex issues, is essential. Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications is required. Experience with specific technologies relevant to our client's products (e.g., cloud platforms, databases, specific SaaS applications) is a strong advantage. Excellent diagnostic, problem-solving, and analytical skills are paramount. Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users, are crucial. This role offers a fully remote working arrangement, providing flexibility and autonomy.
Key responsibilities include:
- Providing advanced technical support to customers via phone, email, and chat, addressing complex hardware and software issues.
- Diagnosing and resolving intricate technical problems, ensuring timely and effective solutions.
- Escalating unresolved issues to appropriate engineering or development teams, providing detailed diagnostic information.
- Developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Assisting in the development and delivery of technical training for customers and internal support staff.
- Identifying recurring customer issues and providing feedback to product development teams for product improvement.
- Monitoring system performance and proactively addressing potential issues.
- Contributing to the continuous improvement of support processes and procedures.
- Mentoring and guiding junior technical support specialists.
- Managing customer relationships and ensuring a high level of satisfaction.
- Participating in on-call rotation for urgent support needs.
- Troubleshooting network connectivity, operating system, and application-specific issues.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a proven track record of handling complex issues, is essential. Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications is required. Experience with specific technologies relevant to our client's products (e.g., cloud platforms, databases, specific SaaS applications) is a strong advantage. Excellent diagnostic, problem-solving, and analytical skills are paramount. Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users, are crucial. This role offers a fully remote working arrangement, providing flexibility and autonomy.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Office software Jobs in Leeds !
6
Senior Technical Support Specialist
LS1 1AA Leeds, Yorkshire and the Humber
£35000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Specialist to join their busy IT support team based in Leeds, West Yorkshire, UK . This role is crucial for providing advanced technical assistance to internal users and external clients, ensuring the smooth operation of IT systems and resolving complex technical issues. The ideal candidate will have a deep understanding of hardware, software, and network troubleshooting, coupled with excellent communication and customer service skills. You will be responsible for diagnosing and resolving escalated technical problems, managing IT infrastructure components, and contributing to the continuous improvement of support processes. This is an on-site position, requiring you to be present in our Leeds office to deliver direct, high-level support. You will play a key role in training junior support staff, documenting technical solutions, and maintaining our IT knowledge base. We are looking for proactive individuals who can work independently, manage their workload effectively, and thrive in a fast-paced technical environment. Responsibilities:
- Providing advanced technical support for hardware, software, and network issues.
- Troubleshooting and resolving complex escalated support tickets.
- Managing and maintaining IT infrastructure, including servers, workstations, and network devices.
- Installing, configuring, and upgrading software and hardware.
- Developing and implementing IT support policies and procedures.
- Mentoring and guiding junior members of the technical support team.
- Creating and maintaining comprehensive technical documentation and knowledge base articles.
- Performing system performance monitoring and proactive issue resolution.
- Ensuring data security and compliance with IT policies.
- Communicating effectively with users at all technical levels to explain solutions.
- HND/HNC in IT, Computer Science, or a related field, or equivalent demonstrable experience.
- Minimum of 5 years of experience in a technical support or IT helpdesk role, with at least 2 years in a senior capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with Active Directory, Office 365 administration, and cloud platforms (e.g., Azure, AWS).
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and interpersonal skills.
- Ability to manage multiple priorities and work under pressure.
- Relevant certifications such as CompTIA A+, Network+, Security+, MCSA/MCSE are highly desirable.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer
LS1 1UR Leeds, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their dedicated customer service team. This is a fully remote position, offering the flexibility to work from home while providing exceptional technical assistance to our valued customers. You will be instrumental in resolving complex technical issues, contributing to product development feedback, and mentoring junior support staff. The ideal candidate possesses a deep understanding of our products and a passion for delivering outstanding customer service.
Key Responsibilities:
Qualifications and Skills:
This remote role is ideal for a technically adept professional looking to contribute to a growing company from Leeds, West Yorkshire, UK , or any location within the UK. Join our innovative team and help us deliver world-class technical support.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, troubleshooting and resolving hardware, software, and network issues.
- Diagnose and replicate complex technical problems, working with engineering teams to find solutions.
- Document all customer interactions, technical issues, and resolutions thoroughly in the ticketing system.
- Develop and maintain technical knowledge base articles, FAQs, and support documentation.
- Identify recurring issues and provide feedback to product management and development teams for product improvement.
- Mentor and guide junior technical support engineers, sharing expertise and best practices.
- Manage escalations and ensure timely resolution of critical customer issues.
- Proactively identify opportunities to improve customer experience and support processes.
- Contribute to the development and delivery of training materials for customer support staff.
- Stay up-to-date with product updates and industry trends.
Qualifications and Skills:
- Proven experience in a senior technical support role, preferably in a remote environment.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain complex technical concepts clearly to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote setting.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Experience in remote troubleshooting tools and techniques.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This remote role is ideal for a technically adept professional looking to contribute to a growing company from Leeds, West Yorkshire, UK , or any location within the UK. Join our innovative team and help us deliver world-class technical support.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Specialist
LS1 5SL Leeds, Yorkshire and the Humber
£38000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology firm renowned for its innovative software solutions. We are currently seeking an experienced Senior Technical Support Specialist to provide exceptional remote support to our global customer base. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. You will be the first point of contact for complex technical issues, diagnosing and resolving problems efficiently and effectively to ensure maximum customer satisfaction and system uptime.
Key responsibilities include:
Key responsibilities include:
- Providing advanced technical support to customers via multiple channels (phone, email, chat, remote sessions).
- Diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.
- Escalating complex issues to appropriate engineering teams when necessary, providing detailed diagnostic information.
- Creating and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Guiding customers through installation, configuration, and usage of our products.
- Identifying recurring technical problems and suggesting product improvements or workarounds.
- Mentoring and training junior support staff on technical issues and best practices.
- Managing customer support queues and ensuring timely resolution of all tickets.
- Gathering customer feedback and reporting trends to product development and management teams.
- Contributing to the continuous improvement of support processes and tools.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9