164 Office Space jobs in the United Kingdom
Office Space Service & Sales Manager *No weekends
Posted 7 days ago
Job Viewed
Job Description
Our client is looking to recruit a dynamic and motivated Service & Sales Manager to join their team in Ashford. In this key role, you will play an integral part in promoting the centre within the property/office space community, enhancing sales, and driving the financial performance of the centre. Reporting to the Directorship, you will need excellent administrative, organisational, and communication skills, as well as a proactive and adaptable approach to work. The ability to work well under pressure and as part of a team is essential.
Please find all the details below:
Job title: Service & Sales Manager
Location: Ashford, Kent. This is an office based position due to the nature of the role.
Hours: Monday-Friday, 8:30am-5pm
Benefits: 25 days annual leave, free parking, private health care, life assurance, free annual eye test, discretionary annual bonus
Key Responsibilities:
Sales & Marketing
- Develop and maintain relationships with brokers and commercial agents to generate interest and secure new clients.
- Drive sales by promoting available spaces and negotiating commercial terms.
- Maximise revenue by attracting new clients while ensuring the retention of existing ones.
- Identify potential local occupiers and develop corporate account contacts.
- Implement strategic marketing initiatives to promote the centre and its facilities.
- Utilise social media platforms creatively and professionally to enhance the centre's online presence.
Financial
- Manage the financial performance of the centre, including billing, revenue collection, and financial reporting.
- Monitor and manage aged debtors effectively.
- Identify areas for additional revenue generation and present revenue plans as required.
- Ensure the centre operates within the agreed annual budget.
Client Services
- Maintain high standards of cleanliness, health and safety, and security within the centre.
- Foster a culture of quality service and professionalism.
- Oversee client move-ins and modifications to fit-out and furniture requirements.
- Build and maintain strong relationships with clients, ensuring exceptional standards of customer care.
Key Skills:
- Solid experience in the operational running of a business centre or a similar environment.
- Previous experience in office management is preferred.
- Strong networking skills and the ability to maximise revenue opportunities.
- Effective leadership and team management capabilities.
- Excellent communication and negotiation skills.
Next steps:
If you are an ambitious and driven individual with a passion for property services, this is an exciting opportunity for you. Join their team and make a valuable contribution to their continued success!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Office space Service & Sales Manager *No weekends
Posted 14 days ago
Job Viewed
Job Description
Our client is looking to recruit a dynamic and motivated Service & Sales Manager to join their team in Ashford. In this key role, you will play an integral part in promoting the centre within the property/office space community, enhancing sales, and driving the financial performance of the centre. Reporting to the Directorship, you will need excellent administrative, organisational, and communication skills, as well as a proactive and adaptable approach to work. The ability to work well under pressure and as part of a team is essential.
Please find all the details below:
Job title: Service & Sales Manager
Location: Ashford, Kent. This is an office based position due to the nature of the role.
Hours: Monday-Friday, 8:30am-5pm
Benefits: 25 days annual leave, free parking, private health care, life assurance, free annual eye test, discretionary annual bonus
Key Responsibilities:
Sales & Marketing
- Develop and maintain relationships with brokers and commercial agents to generate interest and secure new clients.
- Drive sales by promoting available spaces and negotiating commercial terms.
- Maximise revenue by attracting new clients while ensuring the retention of existing ones.
- Identify potential local occupiers and develop corporate account contacts.
- Implement strategic marketing initiatives to promote the centre and its facilities.
- Utilise social media platforms creatively and professionally to enhance the centre's online presence.
Financial
- Manage the financial performance of the centre, including billing, revenue collection, and financial reporting.
- Monitor and manage aged debtors effectively.
- Identify areas for additional revenue generation and present revenue plans as required.
- Ensure the centre operates within the agreed annual budget.
Client Services
- Maintain high standards of cleanliness, health and safety, and security within the centre.
- Foster a culture of quality service and professionalism.
- Oversee client move-ins and modifications to fit-out and furniture requirements.
- Build and maintain strong relationships with clients, ensuring exceptional standards of customer care.
Key Skills:
- Solid experience in the operational running of a business centre or a similar environment.
- Previous experience in office management is preferred.
- Strong networking skills and the ability to maximise revenue opportunities.
- Effective leadership and team management capabilities.
- Excellent communication and negotiation skills.
Next steps:
If you are an ambitious and driven individual with a passion for property services, this is an exciting opportunity for you. Join their team and make a valuable contribution to their continued success!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Commercial Property Management Surveyor
Posted 18 days ago
Job Viewed
Job Description
Location: Stockport, Greater Manchester
Type: Full-time, Permanent
Salary: Competitive, dependent on experience
Sector: Commercial Property & Asset Management
The Opportunity
We’re working with a small, highly respected specialist property consultancy based in Stockport, who are seeking an experienced and proactive Commercial Property Management Surveyor to join their close-knit team.
This is a great opportunity for a surveyor looking for more autonomy, direct client exposure, and the chance to work across a varied commercial portfolio in a dynamic, flexible environment. The role offers long-term career potential with direct input into how the business evolves.
Key Responsibilities
- Manage a portfolio of commercial properties (office, industrial, retail) on behalf of a range of private and institutional clients
- Carry out property inspections, ensure compliance with leases and statutory obligations
- Prepare and manage service charge budgets and reconciliations
- Liaise with tenants, landlords, and contractors on all day-to-day property matters
- Oversee and manage planned and reactive maintenance works
- Assist in the negotiation and management of leases, renewals, rent reviews, and dilapidations in collaboration with other team members or external advisors
- Provide accurate reporting to clients on asset performance and opportunities for added value
- Support the Directors with client relationship management and business development activity as needed
- Minimum 2+ years’ experience in commercial property management
- Ideally MRICS qualified (or working towards)
- Strong working knowledge of service charge processes, landlord & tenant legislation, and health & safety compliance
- Comfortable working both independently and collaboratively within a small team
- Excellent communication, organisation, and client-facing skills
- Proficient in property management software (e.g. TRAMPS, Horizon, or equivalent) and Microsoft Office
- Full UK driving licence and willingness to travel locally for site visits
- Competitive salary, based on experience
- Discretionary bonus
- Flexible, supportive working environment
- Direct exposure to clients and senior leadership
- Opportunity to take real ownership of a diverse property portfolio
- Career development within a growing, well-established consultancy
Surveyor (Commercial Property Management)

Posted today
Job Viewed
Job Description
Job ID
201466
Posted
12-Jul-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Property Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
**This role is full time, permanent with hybrid working based in London.**
**Role Purpose**
Managing your own workload to deliver all property management activity, as listed in the key responsibilities below. This is a commercial property management role, reporting to an Associate Director and the client's asset management team.
**Key Responsibilities**
+ Manage the transition of clients/properties in and out of CBRE management
+ Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
+ Carry out property inspections
+ Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
+ Taking the appropriate action in response to any legal notice received in relation to a managed property
+ Preparing data for client meetings in conjunction with their line manager
+ Attending client meetings, ensure recording of minutes and carrying out of actions arising
+ Ensure rent demands are raised accurately and on time
+ Ensure credit control targets are met for rent and service charge collections
+ Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
+ Ensure all tenant application fee invoices are raised and paid promptly
+ Review and obtain approval of service charge budgets, alongside on-site facilities teams
+ Review service charge cash flows and budgets monthly/quarterly subject to client requirements
+ Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
+ Identify and progress opportunities for cross-selling activities
+ Arranging and chairing occupier meetings and occupier liaison meetings on a regular basis
+ Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed within 5 working days and carrying out all actions arising
+ Take appropriate action for all forthcoming diary / lease events
+ Identify opportunities for providing additional services to clients and put proposals to line manager
+ Review tenant applications and prepare client recommendations for approval by line manager
+ Be fully conversant with, and adhere to, the rules and procedures contained in the Company's FCA Insurance Business Compliance Manual
+ Explore opportunities for new business generation and be an effective presenter
**Person Specification/Requirements**
+ Preferably RICS qualified
+ Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
+ Able to build and maintain colleague and client relationships
+ Understand and grow knowledge of a client's investment objectives
+ Able to recognise opportunities for selling additional services to clients
+ Able to build and maintain tenant / customer relationships
+ Understand the principles of lease structure and be able to read and understand a lease
+ Understand the principles of turnover rent and able to read and understand a turnover rent clauses
+ Be able to apply legal principles of tenant applications for consent and the processes to be followed
+ Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
+ Understand VAT, banking and credit control methods
+ Understand and apply all CBRE procedures relating to work activities
+ Able to use IT software such as Word, Excel and other databases
+ Understand and use industry / CBRE specific IT applications
+ Able to contribute to team and department business plans
+ Able to work as part of a team, supporting other team members and recognising the work of others
+ Build and maintain relationships with other parts of the wider CBRE service lines
+ Excellent interpersonal skills
+ Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
+ Maintains a positive attitude towards routine tasks and workload
+ Accurate and exceptional attention to detail
+ Pro-active and enjoys working autonomously and as part of a wider team
+ Confident and assertive where required
+ Sociable and outgoing
+ Flexible approach to work
+ Understands and appreciates the importance of using discretion
**Working at CBRE**
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.
At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE
**About CBRE**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
**Equal Opportunities**
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Surveyor, commercial property management
Posted 1 day ago
Job Viewed
Job Description
An excellent opportunity has arisen for an experienced, recently qualified and driven individual to join a growing and ambitious business as a Surveyor in our Commercial Management team.
The Commercial Management team is a fully integrated management offering based in our London office. The team acts for a wide variety of landlord clients, from family trusts to one of the UK’s largest retailers, and in the main property sectors of retail, office and industrial, working closely with the residential management team on mixed-use buildings and portfolios.
ResponsibilitiesWith support from the commercial management lead, you will be responsible for managing your own portfolio of properties, spread across sectors, on behalf of a number of clients and will work to support the team as necessary in other areas. Your duties will include (but will not be limited to) the following:
- Property management : ensure properties are efficiently managed. Anticipate, monitor, and resolve issues; maintain regular contact with occupiers; and ensure delivery of services within the service charge budget.
- Health and safety : work with internal teams to ensure the health and safety of all properties under management. Undertake regular inspections to ensure compliance with lease obligations, internal business standards, and RICS guidelines.
- Budgeting: assist in preparing annual budgets in accordance with service charge procedures and RICS Code of Practice. In partnership with Client Accounting, manage and monitor expenditure throughout the year.
- Finance management : manage and collect sums owed by occupiers relating to rent, service charge, insurance, and any other sums due under the lease.
- Lease management: manage and monitor key lease event dates including break options, rent reviews and lease renewals. Manage applications by occupiers under the lease, such as licences to assign, alter and underlet. Implement and develop systems to ensure applications are dealt with properly and efficiently.
- Client reporting : contribute to and prepare client reports. Arrange and attend monthly and quarterly management meetings and any other meetings at the client’s request.
Requirements
Essential qualifications
- Industry related qualification
- MRICS qualified (desirable)
- IT literate (Microsoft packages)
Essential knowledge, experience and skills
- Experience in the commercial property management / surveying sector.
- Experience of setting and management of service charge budgets.
- Proven ability to interpret and implement policies, procedures, and legislation relevant to commercial property management / surveying.
- Working knowledge of Landlord and Tenant legislation.
- Ability to manage multiple tasks, prioritise activities, and achieve desired outcomes.
- Proven track record of effective communication with individuals at all levels.
- Proven track record of managing various stakeholder relationships to get consensus on solutions.
- Experience of using TRAMPS (preferred) or similar property management accounting system.
Benefits
- Hybrid working - to give you the flexibility you need
- Holidays: 25 days increasing in line with length of service to a maximum of 30 days
- Enhanced auto enrolment pension scheme - to help you save for the future
- Life assurance - to protect your loved ones should the worst happen
- Interest free season ticket loans
- Cycle to work scheme - discounted bicycles
- Flu and eye care vouchers - to keep you healthy
- Employee Assistance Programme - 24/7 health & wellbeing support
- Remote GP app - to give you and your family access to medical experts quickly
- Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
- Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:
- Purchasing up to 5 days additional holiday
- Discounted gym membership
- Discounted dental insurance
- Discounted private medical insurance for family cover
- Discounted critical health insurance and more
We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.
Recruitment agencies
Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.
We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
Property Management Executive
Posted 18 days ago
Job Viewed
Job Description
A large Housing Association is looking for a Property Management Officer on a temporary basis for approximately 3 months with permanent opportunities.
Key responsibilities are as follows
As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.
You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.
You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress.
Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do
Hourly rate PAYE £20.84 and £27.56 Umbrella
Essential Requirements
Ideally looking for someone who has worked in property management
Excellent interpersonal skills and able to pick things up quickly
Excellent on Word & Excel
Must be immediately available or on short notice
Office Administrator - Property Management
Posted 12 days ago
Job Viewed
Job Description
Your new company
Hays are working with an established property management organisation in Milton Keynes who are looking for a dynamic Office Administrator / Sales Administrator to join a dynamic team where your organisational skills and proactive attitude will have a real impact. We are seeking a confident and detail-oriented individual to support our busy client. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys working collaboratively with a professional team.
Your new role
Our client is a well-established property agency known for their commitment to client service and market expertise. The team is passionate about delivering results and maintaining high standards across all aspects of property management and sales.
Main Duties
As an office assistant, you'll be at the heart of the operation, supporting both administrative and client-facing tasks.
Responsibilities will include:
- Handling day-to-day enquiries and answering phones
- Taking applicant details and matching them to property enquiries
- Maintaining and updating databases, availability schedules, and property listings
- Preparing property details and coordinating mailings
- Liaising with solicitors to track legal progress on instructions
- Organising team meetings and managing calendars
- Scheduling appointments and marketing events
- Coordinating signage and ensuring property boards are erected
What you'll need to succeed
The ideal candidate for the position will have the following attributes, preferably from a property management environment:
- Comfortable and confident on the phone
- Organised, proactive, and detail-oriented
- Able to work independently and as part of a team
- Willing to accompany agents on viewings or open days if needed
- Ideally interested in developing within the admin side of a property agency
- Training and development opportunities will be provided, and we welcome candidates who are eager to grow in the role.
What you'll get in return
Competitive salary and benefits package
Monday to Friday - Office-Based
9-5:30 Monday to Thursday 9-5pm Fridays
Parking on site
Excellent facilities, including a coffee shop on site
Supportive team environment
Opportunities for training and development
What you need to do now
If you're organised, personable, and ready to take on a varied and rewarding role, we'd love to hear from you. Apply today and become a valued part of a growing team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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Property Management Co-Ordinator
Posted 13 days ago
Job Viewed
Job Description
Property Management Coordinator
We're seeking a Property Management Coordinator to support a leading commercial property management company operating in the UK's thriving science cluster. If you have a background in property management with an organised and proactive approach and a passion for supporting dynamic environments in cutting-edge scientific buildings - we have the career opportunity for you!
This isn't just about managing properties; it's about creating assets with bespoke research facilities where blue-chip science companies can innovate and flourish. Going beyond standard workspaces to deliver truly tailored working environments.
In this pivotal role, you'll be instrumental in ensuring the smooth and efficient operation of facilities, providing essential support to a seasoned property management team. Looking after building assets across the UK.
What you'll do:
-
Utility Management: Coordinate monthly recharges of utility services to customers, working closely with suppliers, site teams, and consultants.
-
Supplier Relations: Set up new suppliers and manage key supplier relationships.
-
Document Management: Upload relevant finance, health & safety documents, and Planned Preventative Maintenance (PPM) reports to applicable online portals.
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Operational Support: Review key dates and activities, ensuring timely instruction of relevant suppliers to complete actions.
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CAFM System Management: Oversee the general management and updating of our Computer-Aided Facilities Management (CAFM) systems.
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New Site Mobilization: Support the property management and mobilization teams in the setup of all new sites, with a particular focus on document management and handover phase from development.
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Financial Administration: Issue purchase orders through specialisedsystem and conduct regular audits of financial coding to ensure accuracy.
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Administrative Excellence: Provide comprehensive diary management, linking into supplier management and scheduling regular meetings with suppliers.
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Stakeholder Engagement: Attend tenant meetings to support accurate record-keeping.
What we're looking for:
- At least 12 months experience working inhouse Building management oraCommercial Property consultancy
-
You're detail-oriented, methodical, and adept at managing multiple tasks simultaneously.
-
A Proactive & Self-Motivated who takes initiative and anticipate needs, ensuring everything runs seamlessly.
-
You can communicate clearly and effectively with suppliers, colleagues, and customers.
-
Experience with property management software and CAFM systems is highly desirable.
- You're comfortable working in a fast-paced environment and adapting to evolving priorities. Visiting sites across the UK.
What's in it for you?
You'll be part of a forward-thinking company at the forefront of supporting scientific innovation in the UK. Offering a dynamic work environment where your contributions are valued, and you'll have the opportunity to make a real impact in future success. Providing excellent career opportunities as the business continues to grow.
Ready to apply?
If you're a highly organised Property professional looking for a challenging yet rewarding role in a unique sector, we'd love to hear from you!
Head of Property Management
Posted 15 days ago
Job Viewed
Job Description
Our client is an established companywith an extensive with an extensive portfolio of commercial and residential properties.
They are looking for an experiencedHead of Property Management to join their team.
Duties:
1. Team Leadership & Operational Oversight
Set and monitor SLAs for the team to ensure repairs and maintenance are carried out swiftly and effectively.
Weekly for estates/buildings with unsold residential or commercial interest
Monthly for freehold properties
Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system.
Develop and maintain a vetted supplier database with standardized rates.
Train the back office team on handling complaints and managing remote repair coordination.
Ensure all tenant correspondence is standardized, professionally maintained, and properly archived.
2. Snagging & Handover Process
Prepare and distribute comprehensive handover packs for all new property purchasers.
Conduct pre- and post-snag inspections of new properties, liaising with contractors to ensure timely resolution of issues before handover.
Manage handovers to new property owners and commercial/residential tenants.
Maintain clear communication with purchasers during the snagging/handover period, using approved templates.
Monitor contract obligations and ensure all agreed works are completed.
Oversee snagging and handover of communal areas to managing agents.
3. Management of External Managing Agents
Liaise with managing agents to ensure all developments are maintained to a high standard and within budget.
Conduct regular property walkarounds to identify and address issues in common areas.
Escalate or arrange alternative solutions when managing agents fail to meet standards or timelines.
Collect feedback from commercial tenants regarding service levels and ensure concerns are addressed promptly.
Support the Asset Manager in ensuring managing agents comply with contractual obligations.
4. Property & Facilities Management
Oversee all maintenance and repair issues, ensuring clear communication with tenants and timely resolutions.
Implement standardized communications and documentation across the team.
Ensure all maintenance issues are logged and tracked through a central system.
Schedule and manage quarterly inspections and follow up on required remedial works.
Conduct monthly inspections for building condition and compliance, including photographic reporting and action planning.
Ensure all regulatory compliance (e.g., H&S, gas safety, fire regulations) is documented, scheduled, and certified.
Coordinate repair and refurbishment works at the start and end of tenancies, including commercial property dilapidation reports.
Manage logistics for vacant properties (e.g., mail collection, meter readings).
Oversee furnishing for new tenancies and ensure costs are tracked and recharged appropriately.
Ensure compliance for each tenancy and maintain organized documentation within property folders.
Monitor refurbishments and ensure projects are completed within agreed timeframes.
Maintain progress trackers with estimated and actual completion dates, aiming for at least 60% on-time delivery.
Ensure all properties are fully functional and presentable at all times.
5. Client Service & Reporting
Maintain accurate and up-to-date inventory reports.
Implement and improve strategies for client satisfaction and retention.
Provide weekly reports to the CEO on service performance and client feedback.
Ensure adherence to service level timelines:
Initial response: within 6 working hours
Solution provided: within 2 working days
Follow-up: within 7 working days
Reduce non-productive time by ensuring all documentation is easily accessible and up to date.
Ensure Property Managers conduct regular site visits:
Weekly for estates/buildings with unsold residential or commercial interest
Monthly for freehold properties
Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system.
Develop and maintain a vetted supplier database with standardized rates.
Train the back office team on handling complaints and managing remote repair coordination.
Ensure all tenant correspondence is standardized, professionally maintained, and properly archived.
Does this sound like you?
If so please apply.
Associate Director - Property Management
Posted 18 days ago
Job Viewed
Job Description
On behalf of a leading global property consultancy, we’re exclusively retained to recruit an Associate Director to lead the day-to-day management of a high-profile client account within the property management division.
This is a rare and exciting opportunity to take on a leadership role within one of the most respected names in the industry, managing a prestigious commercial portfolio and acting as a key interface between the consultancy and their client.
If you are a commercially astute and client-focused property professional looking to step up in responsibility or diversify your experience at the top end of the market – this role offers exactly that.
Key Responsibilities
- Manage the delivery of property management services across a diverse, high-value commercial portfolio on behalf of a flagship client.
- Act as the primary point of contact for the client, ensuring service excellence and strategic alignment.
- Oversee all aspects of financial performance including service charge budgets, reporting, and cost control.
- Work collaboratively with internal departments (leasing, facilities, advisory) to ensure a joined-up, client-centric service.
- Lead, motivate, and support a small team, driving performance and ensuring compliance with best practices.
- Identify areas for continuous improvement and contribute to wider account development.
- MRICS qualified (or equivalent professional experience).
- Demonstrable experience managing commercial property portfolios – ideally within a consultancy or client-side role.
- Strong relationship management skills and proven ability to liaise at senior client level.
- Excellent understanding of service charge management and commercial property legislation.
- Confident communicator with leadership qualities and team management experience.
- Proactive, solution-oriented, and commercially aware.
- A leadership role within a prestigious and forward-thinking consultancy.
- Direct responsibility for a high-profile client relationship.
- Competitive base salary + bonus + full suite of corporate benefits.
- Career progression into senior leadership, asset management, or wider client strategy roles.
- Hybrid working flexibility and a supportive, high-performance culture.