134 Office Supervisor jobs in the United Kingdom

Job Description

Job Description

Thrive Group are delighted to working with our established client near Midsomer Norton who are looking to recruit an experienced Office Supervisor on a permanent basis to lead the customer service department.

What you will be doing:

• Management and coordination of the customer service and admin functions
• Coordination of workflow and staff productivity
• Ensuring incoming calls are answered.

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**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS.** **-** **Here it's all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we're committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking**
**A WORLD OF REWARDS**
+ **Annual Salary of £25750 plus incentives**
+ **Uniform provided**
+ **Free** **and healthy** **meals** when on duty
+ **Grow your Career!**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( )
+ **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Free Parking**
+ **Guest Experience Day** **after successfully passing probation**
+ **Modern and inclusive** **Team Member's areas**
**Please note that this is a fixed-term contract for 1 year**
**What will I be doing?**
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C16U_
**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
**A WORLD OF REWARDS**
+ **Hourly rate:** £13.10
+ **Smart uniform provided** andlaundered
+ **Free and healthy** **meals** when on duty
+ **Grow your Career** your next position could beas a Housekeeping Supervisor
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Discounted Taxi** when public transports stop running
+ **Modern and inclusive** Team Member's areas
**You will join** the Front Office team, working in the reception area of the hotel.
**You enjoy** supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
**Are you** an ambitious hotelier, with some experience leading a team or ready for your first leadership position?Do you have passion for exceptional customer service, excellent communication, coaching, and problem-solving skills?Then this is the job for you!
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C1FB_
**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES** **AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
**Conrad London St James** is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**A World of Rewards:**
+ Yearly Salary: **£30,412.81 plus upsell incentives**
+ A global travel program for team members
+ Meals whilst on duty
+ To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.
+ The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
+ The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
+ The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
+ The Orchard, for afternoon teas and lighter meals
+ The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
+ Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**A Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.**
**What will I be doing?**
+ Supervise accurate and efficient Reception operations including check in/out procedures
+ Support Team Members in handling Guest requests and enquires to ensure a positive outcome
+ Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
+ Ensure a consistent, high level of customer service
+ Brief your team on any events or VIP guests in the hotel that day
+ Drive sales revenues and promote hotel services and facilities for up-selling opportunities
+ Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
+ Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
**What are we looking for?**
+ Experience supervising people and leading teams
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Committed to delivering a high level of customer service
+ Excellent grooming standards
+ Ability to work on your own or as part of a team
+ Competent level of IT proficiency
**Travel:**
+ St James Park Tube Station **- District & Circle Line - across the road**
+ Westminster Tube Station **- Jubilee Line (4 Mins Walk)**
+ Victoria Station **(8 Mins Walk)**
+ Waterloo Station **(10 Mins Walk)**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C0W5_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
We are hiring for a Front Desk Supervisor
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work. Benefits for your lifestyle. Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
+ World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
+ Work alongside some amazing talent - award winning, experienced hospitality professionals
+ Discounted room nights & food and beverage - because your well-being means so much
+ Complimentary laundry, free meals on duty
+ Access to fabulous and flexible benefits to help you in and out of work
+ Eligible for Accommodation Service Charge
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
**Hourly Rate** **of £12.77** **per hour**
**A WORLD OF REWARDS**
+ **Smart uniform provided** **and** **laundered**
+ **Free,** **healthy** **and high quality** **meals** when on duty
+ **Grow your Career** **your next position could be** as an Assistant Front Office Manager.
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( )
+ **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **Discounted dental and health cover**
+ **High street discounts:** with Perks at Work
+ **Free car park**
+ **Subsidised Taxi** **between 12am and 7am**
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Guest Experience Day:** **1 night stay with breakfast** and dinner
+ **Modern and inclusive** **Team Member's areas**
**You will join** the Front Office team, working in the Reception area of the hotel.
**You enjoy** supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
**Are you** an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BX7L_
**EOE/AA/Disabled/Veterans**

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions - one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.
Salary: £14.73 an hour (39 hours a week)
**A WORLD OF REWARDS**
+ **Smart uniform provided** andlaundered
+ **Free and healthy** **meals** when on duty
+ **Grow your Career !**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Guest Experience Day** 1 night stay with breakfast per year
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Modern and inclusive** Team Member's areas
**You will join** the Front Office team, working in the Reception area of the hotel.
**You enjoy** supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
**Are you** an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C20I_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JPVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE**
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and passionate **Front Office Supervisor** to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
**ARE YOU ELIGIBLE TO WORK IN THE UK?**
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.
**JOB SUMMARY**
To lead the operation of the Front Office, At Your Service and Business Centre during scheduled shifts. To assist our guests efficiently, courteously, and professionally in all Front Office related functions. To always maintain Marriott's high standard and hospitality.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
**WHAT WE CAN OFFER YOU:**
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 28 days holiday including bank holidays
- Accommodation Service Charge after successful completion of probationary period.
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Extensive training both internally and externally
- World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
- Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
- Professional learning and development opportunities - because a fulfilling career is so much more rewarding
- Complimentary meals on duty
- Complimentary dry cleaning - we do like to make an impression!
- Complimentary use of Gym - because your wellbeing is a priority for us!
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Pension scheme to help you save for the future.
- Access to major high street discounts so you can treat your friends and family.
**#LI-Onsite**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.